I lost the transmission in my 17 F250 with 184k miles on it. I was 5 hours from home, stranded, and…read morewith no where to turn. A buddy referred me to Dunns' and the experience was incredible. From my first call on the side of the road until I picked the unit up there were nothing short of amazing. I cannot tell you how impressed I was with their caring nature and professionalism. I was updated throughout the process by Mrs Yolanda who was an absolute dream to work with. I don't care how far you have to drive, this is the team you want on your vehicle. Fair pricing, incredible service, and backed by an industry leading warranty! DO NOT HESITATE TO USE THESE FINE FOLKS!

They mess over folks, stealing from your car's and trucks. Don't trust them. Record everything.read more

I stopped by Atlas automotive after speaking with them on a yelp messaging system. They were able…read moreto get me in and do a quick diagnosis of a noise that was driving me crazy. They were able to fit me in quickly and gave me options as to how to address the issue. The Customer service was a pleasant surprise as they were professional and knowledgeable. Not only did they not try to upsell during our conversation, they even said there would be no charge since it didn't take long at all. I would definitely recommend Atlas Automotive to my friends and family and will be using them again in the near future. Overall GREAT job experience.

I am so happy to have found Atlas Automotive! They did a great job, for a fair price, and went…read moreabove and beyond with their customer service! From the beginning to the end, they worked to make sure everything was done properly and in a timely manner. I am definitely a loyal customer and will tell everyone about how well they took care of me and my car. Thank you!

They know their stuff. They can repair it and you'll be amazed at how quickly too. When everyone…read moreelse around Tyler says huh, duh, what, it'll take 6 weeks to get parts, etc...this place always says I got this!

This place is THE best!!! Honest, friendly professional service. I trust them to take care of my…read morevintage Toyota Land Cruiser. I go there for full service gas at least once a month to have all my fluids and tires checked. Their employees are super courteous and friendly too, you can't go wrong here!!! I've been a customer about 4-5 years after my last automotive service started pushing services on me and going way over market for repairs and Maintenance. I'm a loyal customer to someone I truly trust! Maybe a customer for life!!! Thank

My wife and I found this company searching on Yelp and drove to Whitehouse. Based upon the codes…read moreread, Benny gave us his assessment as to what the three codes might be (multiple transmission-related codes on 1998 Dodge PU). We set appointment and Benny ordered the parts. Turns out his assessment (no promises, of course) was spot on. The truck is shifting beautifully again! Work performed was outstanding! Conclusion: Benny and team are kind, hard working, and most of all honest. We are definitely repeat customers.

Best, most honest and reliable, completely trustworthy. Benny and Rob have fixed my family's cars…read morefor years, both domestic and imported. They tell the truth, and try their best to save you money....both in the short and long-term. I don't take my business anywhere else.

Check engine light on my Toyota came on, and I went with Christian Brothers because they could…read morepencil me in earlier than a well-regarded local competitor. By that afternoon they had diagnosed the issue with my car. Over the phone, they sent photos of the issue, and provided me with the fault codes they found, so I could look them up myself. This really inspired both confidence and trust, particularly because this was my first time here. It took forever to get the component I needed, but I do not fault the business for this, it is simply a reality of the parts shortage happening today. That was further evidenced by the business' parking lot being full of parked cars. I suspect more than a few were waiting on parts back order. I was able to pay the invoice from my phone, a big relief considering that I am away for weeks at a time. My car is now safe and sound in my garage, and works just fine. I believe I got an honest price for the services, the work was good, and most of all the process was transparent all the way through.

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

Looked up mechanic shops in Tyler for my daughters car. Found Hughes and they had good reviews …read more She needed front struts replaced on her car. They completed the job and price was half of what others quoted . Job completed on a Thursday, Sunday she came home to visit and stated her brakes was acting weird . I checked the fluid and it was bone dry. Got under the car and noticed the hose the goes into the caliber the screw was loose. Every time she press the brakes it would pour out completely. Called there after hours number and never got a return call until Monday . My daughter took car in Monday and the fixed the issue and completed the job and she was waiting on a ride to pick her car up . Then I finally get a return call telling me to bring car in and let them look at it. I said sir the car is in your shop right now! Phone gets silent....... So I'll let you be the judge if you decide to take your vehicle there! I mean how dangerous could that have been for my daughter if her brakes went out!

I have used Hughes automotive the past 3+ years. They treat me honestly and only recommend needed…read morerepairs. Just today they diagnosed the vibration in my older car (160,000 miles) and said it was not a necessary repair and not a safety issue. They told me the truth, nit just what would make money. I did have my rear brakes and oil change. Always a good experience here. Fair work, fair prices.

Great business! They have great rates, friendly office staff and they are fairly quick about…read moregetting your tires put on.

From the owner: Southern Tire Mart is your source for America's favorite quality brands. At locations throughout…read morethe southern United States, we continue the mission we began in 1973 to serve families and businesses with the best passenger and commercial tires on the market. And, to provide you the latest in parts and products at the best prices with unparalleled service. Whether you're looking for semi-truck tires or car tires, you'll find just what you need right here and you'll discover why Southern Tire Mart is North America's #1 Commercial Tire Store!

If you don't have any other options, AAMCO in Tyler can get the job done. They diagnosed the issue,…read morecompleted the repair as promised, and got my vehicle back on the road. The staff was professional and communication was clear throughout the process.

Putrid. Kept the car for entirely too long. Didn't even fix the issue. Left all retainer clips off…read moreboth fender wells. Skid plate was dragging. Didn't fix the oil leak or the belt problem. 1/10. Wouldn't recommend bringing your car there