They stripped the threads on my oil pan . This will cost $$$ to repair. Employees are nice but are…read moretrained to rush the job, and don't do it properly. Better to pay more, and have independent shop change your oil.

Complete Fail!!  Valvoline, specifically the one at 2417 S Broadway Ave, Tyler TX, is horrible!  I…read moretook my car in for an oil change and the tech suggested it was time to do a radiator fluid flush.  I agreed and had them perform the extra service.  I did not even make it a half block from valvoline before my car started coding, warning engine temp too high; stop at a safe place.  Immediately I turned around and drove back to valvoline, where they had me wait for another 30-40 minutes for the car to cool down.  When asked, the technician said he did not know why the car was coding but that his manager advised for me to drive the car around for the rest of the afternoon and see if the error message resolved itself and to report back the next day.  I knew better than to "drive my car around" and went straight home. Next morning I called Toyota and asked their advice, which I ended up taking it to them.  At the same time I put in a claim with Valvoline. David, manager of the store -- who refuses to give his last name -- said he himself needed to perform an investigation on my car, and I told him it was at physically located at Toyota; he could go there if he needed.  The technician at Toyota is initially reporting that it could be the thermostat; they've ordered a replacement which may take a few days.  Further testing cannot be conducted until the thermostat is replaced as testing w/o thermostat may cause further damage.   The car is still at Toyota, still in the process of being "fixed."  Technician says thermostat damage is consistent w/t machines used at valvoline but can't be 100 percent certain; further investigation needs to occur.   Okay so far.  BUT now Valvoline has called to tell me they've denied my claim; case closed.  I requested they keep the claim open until we know more information, to which I was told, basically, no, we've denied the claim.    I will follow up on this if Toyota or I believe Valvoline is at fault -- which currently I 100 percent do.  In the meantime please share this story and give David a call at 903-592-5695 and request that they please open this claim back up, p&ty!!

Just don't. Took our 2018 Jeep to a car repair shop today and found out the last oil change from…read morehere was not done properly and it was leaking oil. Also, the air filter was not changed properly and needs replaced. All needs redone. Obviously they do not have people working here that have proper training on how to correctly change the oil. Stay away.

Stay in your car? That way the business doesn't have to use space for their customers to wait. Ok,…read morebut that's not my real complaint. First of all a simple oil change price isn't given when you pull up. You're told to pull into the bay. One guy pops up hood while manager does the sales pitch. At that point they know you're kind of stuck. They don't sell the oil I get at Toyota but they upsell their brand. of course he tried to sell cabin and engine air filters. Easily done and 1/4 the price they charge! The final checklist I received with the invoice had all boxes checked. Checked but not done. I'm very dissatisfied and I would discourage other drivers from using this business . The fluids were not checked and not topped off, regardless of being represented as having been done. Icing on the cake? Manager told me how 'stressful' his job is. Really? Unprofessional. $125 later, I feel cheated. Don't go here.

I am so happy to have found Atlas Automotive! They did a great job, for a fair price, and went…read moreabove and beyond with their customer service! From the beginning to the end, they worked to make sure everything was done properly and in a timely manner. I am definitely a loyal customer and will tell everyone about how well they took care of me and my car. Thank you!

I stopped by Atlas automotive after speaking with them on a yelp messaging system. They were able…read moreto get me in and do a quick diagnosis of a noise that was driving me crazy. They were able to fit me in quickly and gave me options as to how to address the issue. The Customer service was a pleasant surprise as they were professional and knowledgeable. Not only did they not try to upsell during our conversation, they even said there would be no charge since it didn't take long at all. I would definitely recommend Atlas Automotive to my friends and family and will be using them again in the near future. Overall GREAT job experience.

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

I recently acquired a 2006 PT Cruiser. It had been parked in a garage for a couple of years. I was…read morehaving electrical problems and AC problems and tried a local service center that misdiagnosed the problems and over charged me severely. I decided to give Christian Brothers a call. They performed a few very professional diagnostic tests, identified the problems and corrected the same day as the tests. I will definitely take my PT Cruiser to Christian Brothers for all my vehicle maintenance. They are professional and very courteous.

Fastest oil change I've ever had, friendly, the price was right, checkout was easy and quick, and…read morethey didn't try to upsell me anything. I'll go back again.

I went to Royal Lube for both oil change and state inspection. Interactions were clear and…read moreconcise. The cost was less than I expected. I appreciated how quickly they were able to accomplish the tasks.

They know their stuff. They can repair it and you'll be amazed at how quickly too. When everyone…read moreelse around Tyler says huh, duh, what, it'll take 6 weeks to get parts, etc...this place always says I got this!

This place is THE best!!! Honest, friendly professional service. I trust them to take care of my…read morevintage Toyota Land Cruiser. I go there for full service gas at least once a month to have all my fluids and tires checked. Their employees are super courteous and friendly too, you can't go wrong here!!! I've been a customer about 4-5 years after my last automotive service started pushing services on me and going way over market for repairs and Maintenance. I'm a loyal customer to someone I truly trust! Maybe a customer for life!!! Thank

If you need a oil change, I highly suggest Time It Lube! I was in and out in 20 minutes, they took…read moreme to my car to show me what they did, they vacuumed my driver and passenger floorboards, topped off all my fluids, checked my tires, were VERY friendly, had Christian music playing in the waiting room AND gave me a coupon for a FREE car wash!!! Go see them if you're in Tyler! (They have other locations in East TX, too.)

My tire pressure light came on, and this was the first automotive place I saw, so I turned in. An…read moreemployee walked up to my vehicle, and I asked if by chance they could check my tires. He had me pull in, checked all my tires and added air to the low one. I would have been happy to pay, but he didn't charge me. He just told me to keep an eye on one tire because it was very low and all the others were the same. I really appreciated it and would definitely go back here if I were a local.

Quick, friendly, and easy 15 minutes plus I got to stay in my car. Thomas, Anthony, and Dallas did…read morean amazing job on my oil change. They checked so many other things as well. Valvoline is always my go to and they always have different coupons online. They also gave me one when I went. I made the mistake of going elsewhere first and they tried charging me three times what Valvoline charged me. Valvoline not only has great prices but their customer service has never failed me. I've been to a few different locations in different cities and it has stayed consistent in my experience.

Hassle-free experience…read more They were quick, polite, knowledgeable, professional and helpful. I hate getting oil changes. It's such a waste of time. These guys made that dreaded task suck much less!

I pulled into the parking lot and was immediately greeted by TJ before I could even open up the…read moremenu for services on my phone, and he was kind enough to tell me the price, and told me he even had a coupon he could apply for the services, throughout the entire service each person we encountered was kind, and informative, helpful, showed me the filters etc, but I didn't feel like they were pushing unnecessary up charges. Over all TJ was the highlight of this visit! Thanks so much, we will return and recommend!

Incredible service. They were so helpful. I'm not terribly car savvy but they explained everything…read moreand were incredibly helpful. My car battery also died while I was there and they stepped up to help me out in every way they could. Really went above and beyond with the service. Can't recommend this place or these guys enough.