I have ways had a great experience taking my car to be serviced at Fairway Auto Center and I highly recommend them. They are professional, honest and dependable. I won't go anywhere else to have my car serviced. read more

Professional, courteous, and fast service! The staff always explains what needs to be done and the cost before servicing my car. I won't go anywhere else. Highly recommend! read more

Upgraded my 2015 truck at Fairway yesterday. Hands down the best vehicle purchase experience ever. Parker in sales was exceptional. Jake and Jeremy in finance were outstanding. I'm 65 and have bought and traded a lot of vehicles in my day, this was the best. Thanks guys! read more

My husband bought a **** F-150 from Fairway a few years ago. He went back to get an inspection sticker for our car and they failed his test due to the window tint. The tint has been the same for the last 7 years and has never had any issues passing inspection. He was very unhelpful and unnecessarily picky. If you think you will have a fair way or any customer loyalty here, think again. Try another dealer. read more

Everything you would want from a dealership - and then some. My first vehicle buying experience was at a dealership in Chicago. The process was long and painful; I just figured that's how all dealerships worked. Then I came to purchase a vehicle at Fairway Auto, and boy was I surprised. Within a few days, I was able to: contact the dealership for the first time, work out all of the details, sign the paperwork, come in overnight from a different location, and drive off the lot. This dealership put me first above everything else. The sales team pulled the vehicle from a live auction so that I could have a chance to purchase. At the dealership, they handled phone calls with the bank when we had an issue and resolved it within an hour. The team is very personable, knowledgeable, and knows how to execute quickly. If the right opportunity arises, I will definitely be buying another vehicle here. read more

My husband and I were just "looking" for him a new truck. We also new we'd eventually need to buy a car for me. Chris was very patient and courteous. There was no pressure tactics or shenanigans. We did find a truck for my husband and a car for myself. Just "looking" turned into buying 2 cars. I'll definitely purchase from Fairway in the future. read more

I really enjoyed my non-visit since I did not go there so I do not know why you send me this survey, thanks for your great service!!!

I had to bring my car back to have a Transmission cooler line changed. This was after having put in a union where a leak occurred, but that didn't fix it. I had them order the line and didn't bring trans fluid bc I was told they had it, HOWEVER, they DON'T have the required dipstick! Most cars no longer have them, but you'd EXPECT a shop doing TRANSMISSION WORK to have the DIPSTICK!! I was told "Take it by the Dodge house, so they can check it for you and add the appropriate amount of fluid" Really?? That isn't a FREE SERVICE! After spending over 360 bucks, I don't believe I should have to do that! Cameron, the mechanic who worked on the car, did an amazing job and took great care in taking the nose off to access the Transmission Cooler and I would have given him 5 stars if I could have. Three stars is because I want to continue to use this shop, but want them to know that I should have gotten my car back without having to take it elsewhere so I could add TRANSMISSION FLUID! KINDA SAD, REALLY read more

Fairway Auto Center - Sitting in Lobby - Auto Repair Near Me - Tyler, Texas

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Excellent and attentive customer service. Superior support and team. They are eager to meet your auto needs and have fair pricing

This was my second car purchase here! As in the first purchase everything was handled very professionally! There was no pressure and delivery of the vehicle was great! The car was cleaned up and had a full tank of gas! Thanks to the crew of Fairway Auto Center of Tyler! read more

Fairway Auto Center - Auto Repair Near Me - Tyler, Texas

First it takes a lot of high notes and surprising details to achieve 5 stars from me. The 4 stars were completely earned for the following reasons: The exterior was well labeled allowing me to find exactly where I needed to be to get help. The waiting area is comfortable, clean, air conditioned, and offers free wifi. Their pricing is reasonable, neither exorbitant nor cheap, and their sales associates are knowledgable and helpful. Most every woman dreads going to an oil change place because of how most mechanics/sales associates treat them once there. Most try to sell you products or services that aren't necessary and are counting on your lack of knowledge of auto care. The guys at Fairway did not treat me this way. They were upfront and kind, not pushy or sleazy. It was refreshing to find a level of customer service that wasn't abysmal in this town. I highly recommend taking your vehicle here when needed. read more

Clean building. Friendly humans. Great customer service. Fair prices. And my vehicle always feels great and looks great when I get it back. These guys are great and their work is quick too. #fairwayforever read more

Fairway Auto really sets the bar for customer service. I drove 1.5 hours to secure an F150 Platinum before it even made it through service because I didn't want to loose it. They could have sent it home with me without putting it through their service department but instead they were nice enough to provide me with a loaner while they fixed all the issues with the truck and then are nice enough to deliver the truck to me. This dealership has a full service shop which gives you some peace of mind knowing that they have checked everything out before they sell it to you. Well worth the drive! read more

Their customer service is great now (no racist or sexist shit). Although they tend to be rude when first encountering me on the phone and in person... every time. They do inspections for $7. They give you rides back and forth if you need to leave the car. And they have hours in a wider range than usual business hours so you can definitely leave the car with them before going to work. read more

After a tumultuous snow storm, I went to crank my car up to find I had a flat tire. I went to two gas stations to get air neither of them had air stations as I was sitting in my car trying to figure out what I was going to do. at that time I saw the sign in front of Fairway Ford saying we fix flats. Lee was shoveling and clearing snow from the drive way so I drove over and told him my dilemma he was so nice. He said even though they were closed but for me to leave my car with them and they would fix my flat on Monday. He had a young man to drive me where I needed to go and then drive me home. I was amazed at the customer service that was provided at my time of need. I will be using the Ford Fairway Auto Center for all of my auto needs from this day forward. read more

Went in for a rotation and inspection. Checked in and went out to lunch, and when I came back it was less than 5min before I was paid up and out the door. Fast, friendly and clean -- I'll come back! read more

Love Fairway. They have done our auto repairs, personal and fleet for a few years now. I bought a vehicle from them in October 2019. They have been honest, transparent, and reliable every step of the way. read more

Great customer service every time!! They will go out of their way to make sure every customer is happy and taken care of! We will continue to purchase cars at Fairway! read more

They changed the oil of my car using cheapest oil type available in the market and charged me for a quality oil! When I refused to buy other products from them they denied washing my car! Really?! Never coming back! Be aware! Dishonest business! Update: Please see the response first. I have another car, a Ford Edge, believe me or not I pay less for synthetic oil change (good for 10K) in the dealership. Fairway used what they call a mixed oil (not synthetic oil ) which according to them is the cheaper option and yet I ended up paying more ! Then they returned my car with no explanation why it was not washed as advertised ! And they claim my car is damaged ! Just to be clear, my car has no damage whatsoever! This is Unbelievable! read more

I have been using Fairway for 5+ years. They work on our 3 cars, my husband's company cars and my co workers cars. I have never once had a complaint. They are honest to a fault, and considerate of your time and money. read more

I'm a nurse and work long hours, the last thing I want to do when I get off or on my day off is spend the afternoon in a waiting room. That's why I am so thankful for the Valet program Fairway came up with! They pick my car up from work and it's back in the parking lot ready for me by the time I get off! Washed and cleaned too!! read more

Took my car in for inspection which seemed to take much longer than expected. I was asked during the wait if I'd requested an oil change and told them no. They came back later saying the reason for delay was they'd started on oil change but had only gotten to point of filter removal. Put everything back and finished inspection. When I got home I checked oil level and barely registered on stick! Lies and deceit guarantee I won't be back! read more

The service manager here, Terry Strawn, has no problems engaging in deceptive trade practices and smiling while he's lying to your face. I had my truck towed to them and asked him to check it out and let me know what was wrong and how much it would cost. That day and the next morning went by and no one called me. For a week, I had to call every day to get an update, only to get another excuse. In the end, he charged me $1289.00 to have a muffler shop replace all 4 catalytic converters (that he said was the problem). He also implied that his shop was doing the work. That idiot stood there and claimed they got it running, while the wrecker towed it off to Engines Express, who diagnosed and fixed the problem in a matter of hours. Liars and thieves are too polite of words to describe these people. read more

My husband just brought a Challenger from Marc and John Michael. Everyone there is very nice and we absolutely love by the car. I will highly recommend these guys! And they also work with good credit bad credit any kind of credit. Lol read more

Great dealership, great price. They were kind and flexible and helped my family get the vehicle we were after. Got us in and out quick and were very friendly. read more

Just had my first experience at Fairway and I will be back. They were friendly, professional, fast, and gave me a discount (from 70 to 40) for their services since it was my first time. They also offer a rewards system where they will come and get your car, do whatever is needed to be done, and bring it back. The final icing on the cake? When I went to fix my time in my car clock (my battery had died), they had already fixed it for me. Clay and another gentleman whose name I didn't get were especially friendly and helpful. read more