eltier Kia Review - Buyer Beware I would not recommend purchasing a vehicle from Peltier Kia based on my recent experience. I was in the process of purchasing a vehicle and, before moving forward, I had the vehicle checked. During that inspection, two safety-related diagnostic codes were identified involving the vehicle's airbag system. I was told the dealership needed additional time to investigate the codes and determine whether they represented current issues or merely historical events. While I waited for an update, the dealership sold the vehicle to another buyer. Later, I was informed that the airbag-related codes had been determined to be historical and that I could come back to discuss the vehicle. However, when I arrived, I learned the vehicle had already been sold to a higher bidder. What concerns me most is not that I lost the opportunity to buy the car, but that a vehicle with unresolved safety-related warning codes was sold before the issue had been fully clarified. From my perspective, the dealership appeared more focused on securing a higher sale price than ensuring transparency regarding a potential safety concern. The ironic part is that I am a repeat customer. I had previously purchased a vehicle from Peltier Kia and was considering purchasing another one. As a returning customer, I expected better communication, transparency, and consideration. My purpose in sharing this experience is simply to make other potential buyers aware. If you are shopping at Peltier Kia, I would strongly encourage you to have any vehicle independently inspected, ask detailed questions about any diagnostic codes or warning lights, and obtain written confirmation regarding any safety-related issues before completing a purchase. Based on my experience, buyers should proceed with caution. read more

Took my kia sorento to them, headlights flickering, so they said it was in the alternator. Paid over $400, still was not fixed. Lights still flickering. Took it back, each time they kept it for 3 days, could not find an issue. I finally took my kia somewhere else and diagnostic showed it was a switch in the steering column. Why couldn't Kia detect that? I will not go back to them. I should request my money back. read more

I drove 2 hours to get to Peltier Kia and I would not change that at all! Everyone from sales to finance and service were exceptional & and made my car buying experience painless and a 100% amazing!! Chris was the best salesperson I have ever worked with!! I would recommend Peltier Kia all day long! I will take the 2 hour drive again when my lease is up!! read more

Brett did an amazing job and took his time to explain everything to me. He was not "pushy" and made sure I got exactly what I was looking for. Will recommend him to everyone looking for a car! M. Ford read more

I will start off by saying everyone has been very nice. My problem is, my car is 1 year old, it has been in the shop twice in the last month, it is currently in the shop for what it went in the first time and did not get fixed. They put me in a loaner car, I am allowed 250 miles in a week. If I drove to and from work for one week, and that is all I dove I would put 560 miles on the car. When I dropped my car off I told them I was leaving town in 3 days and had to either have my car back or have something to drive. They will not let me take the loaner because it would be over 250 miles. I now have to go rent a car and Kia may or may not reimburse me. This is a huge disappointment as my car is only 1 year old and I have to pay out of pocket because it isn't running properly and is still under bumper to bumper warranty. VERY BAD CUSTOMER SERVICE. I have had Jeep's and Ford's and never ever encountered this issue - Lesson Learned with Kia!!! read more

The 2025 Sorento we purchased new from them in March has given us many issues including already getting a brand new transmission, two new window motors and subsequent bumpy riding requiring two more visits to service. They have tried to sell us a Nissan to replace this vehicle and while I appreciate their efforts, they were offering a Rogue, which is a smaller vehicle, at a higher monthly payment. I had written an email of complaint to a person in the corporate office to whom I was referred. The only reason I gave two stars is because I will say they have always been friendly and professional in all areas of the Peltier company. However, once the problem went undetected and once we had to drive it to Kia in Frisco when a danger light came on when we returned to the car after a week away in another state and on a Friday night, so we were lucky to get to Frisco on a Saturday. It will be our last Kia and likely our last vehicle from Peltier. read more

CROOKS!! even if your car is under warranty they still charge a $200 fee just to diagnose AWFUL customer service.. this place is a joke.. i'll be driving to dallas to get my car serviced in the future Nathaniel is not good at communicating.. steer clear of this heartless dealership read more

Had a great experience at Peltier Kia Tyler. Friendly staff, smooth process, great deals--highly recommend! read more

Peltier Kia Tyler - Car Dealers Near Me - Tyler, Texas

Josh and his team are AWESOME. I wasn't sure what direction I wanted to go and they made the entire process quick and easy. Customer for life here- thank you guys! read more

Horrible communication. they told me my car would be done in a few hours and somehow that ended up taking days!!! DO NOT take your car here I wouldn't trust them with a beater. 0/10 read more

It's been 4 years since I bought the Kia from them and that was the biggest mistake of my life I've been bombarded repeatedly with phone calls and occasional email and at least mail once a week about trading it in. If you want to buy something and be harassed continuously after you do about trying to trade it in this is definitely the business you want to go to. The salesman was completely dishonest about the different features and about which ones you had to pay for after the trial.... And before you buy any Kia you need to look at the maintenance and what I was required to stay under warranty that's how you really get screwed. As far as the shop I would trust them with my life. As far as sales, and the manager not ever returning my calls... No comment. read more

I'm not sure how this place stays in business or has so many good reviews. This is my experience: I have been trying to get an estimate for work on my 2016 kia forte. On multiple occasions I have called wanting to speak with someone about getting an estimate for work to be done and scheduling. First time it was new tires, struts, and breaks. This time it's 100k service which includes a lot of work. The first time, I called 2 or 3 times, never got a call back and eventually went with a local garage here in Palestine. This second time, I called three times and still have not gotten a call back. Each time I called, I allowed a day before calling back, and each time they told me they will have the service manager call. I bought this car new when I lived in Dallas and never had this type of issue. I guess I'm going to take it back to Dallas because I can't get the service here. The car has not had many problems and has been a good car, but since this is the only local dealership, I'd never consider buying another one. Why would I buy a car from this dealership when I'm not confident they will take care of it when it breaks? read more

Service was great at PeltierKIA,, but it is gradually going downhil. SERVICE MANAGER evidently doesn't think it is important to return calls to a customer. Called twice left a message has not returned my calls. Guess he thinks it's not importan, however when they start losing customers maybe they will see the customer pays their salary. "Maybe " I will start taking my car back to where I bought it off the show room floor. One other comment they do not know how to align a car. Don't know what the problem is!!!!!! All I can say do your research on car repairs. read more

I've had an amazing experience buying my telluride here. Service is over the top. So much so that PELTIER KIA was the only choice when it came time to purchase a car for my daughter. Same great service! I highly recommend this dealership. read more

Only giving one star because it won't let me go further without it. Went in to purchase a vehicle. The salesman was fantastic. Coop was his name. One of the best I've ever worked with. unfortunately the finance guy, Joshua, cost poor Coop the sale. we laid out our budget from the start. Gave them the limit we were able to pay per month. Got approved for a vehicle. Then enters Joshua. First offer was $250 ABOVE the limit we gave him. I get it. It is their job to push a little. We doubled our original down payment. He refused to lower the payment. we left to talk about it. They called us to come back because they had another offer. Still over 150 from our limit. The finance guy refused to work with us and the limits we set. He was condescending. he was the epitome of sleazy pushy sales people and he cost poor Coop a sale. I feel bad for Coop because he was amazing and I loved working with him. But Joshua....no way.....I wouldn't buy a taco from that guy. read more

If you buy from Peltier in Tyler too bad. If you are thinking of buying, I suggest you take a tape recorder and record everything. Also, don't believe what they tell you. Take time to read all paperwork before signing. When they quote you an interest rate, see if it is higher when you receive the paperwork. If you purchase their their Autoguard Plus , best warranty plan, and they tell you it's for 125,000 miles or ten years, check your paperwork and see if it shows only 72 months. When they tell you that you will get two free oil changes, check your paperwork and see if you paid $290.00 for that free service. are these just mistakes or are they lies. You be the judge. I will spread the word to all people I can not to deal with these people. Oh, and another thing, Brianna don't bother to give me your canned apology. It's fake and means nothing. read more

Great Dealership, no really! And it's pronounced "Pel-Shay", not like it looks: Peltier KIA Tyler. I bought a 2013 Kia Sportage used. I wanted to find a reputable, honest dealership to take it to. I researched online reviews, social media accounts and their website. One thing stood out: they are proud of their employees, it's important for their hard working employees to have fun and customer service is their #1 priority. Their state-of-the-art facility includes software enabling the customer to see their repairs in real time. Your service advisor will update you via text or in person if you are waiting and actually show you the repairs while they are being made. The lounge to wait for service is VERY comfortable. They even have a screen constantly updating the progress of the cars in for service that day. I appreciated how easy it was to navigate their website to input my information & make an appointment! I even spoke to a couple of people in the lounge about whether they like this dealership. Both responses were "best dealership repair place I've ever had; people are knowledgeable & friendly". When Ginger, their SM Director finds out it's your 1st time there, she will come greet you personally and thank you for choosing Peltier KIA! Matthew is the Service Director. I immediately liked him and felt he was being honest about exactly what my vehicle needed to be road worthy & safe. Summerann, A-Rod, Neil, & the rest of the service staff are great to work with! It's also obvious they are VERY BUSY! Some customers drive from as far away as West Texas to come have their vehicle serviced! Making an appointment for service is the BEST usage of YOUR TIME AND THEIRS! If you stop in they will wash, vacuum your KIA for you (unless they are SWAMPED)! Josh Hartman is the GM and when I had a concern he made himself available to actually listen & assist his team in solving it! PELTIER KIA TYLER is my dealership and I'm proud to recommend them to you! read more

Had a great experience for the Raymond very knowledgeable good customer service and keeps in touch with me to make sure I'm doing well

10/10 experience! And that is just unbelievable in the current car market. When I called and spoke with Tristan I told him I wanted no B.S. I was literally at my whits end with these dealerships lying and messing around with me. Tristan DELIVERED! He came back right away with a lower price than any other dealership had offered me. He went through all the features of the car with me in detail. He was patient, understanding and made the experience a breeze. I made the drive all the way from Dallas for this and it was well worth it. Thank you so much Peltier Kia read more

Worst service. (2013 Kia Soul)Started when my car developed steering problems. Looked up about it, noticed a recall. Called up talked with warranty manager, gave my vin #. She responded that yes it was covered. Made an appointment in couple of days. Brought the car in and also since the car was also on the fuel reimbursement, ask if they could also submit the mileage. Got a call later telling me it was not going to be covered since I bought the car in 2012. Picked up the car and asked the Service manger (Matthew Binning) to submit my mileage. This was the beginning of April. One month later had not received reimbursement, call the company handling the court appointed reimbursement, had not received anything from the dealer. Called left multiple messages and finally calling, got hold of Mr. Binning's, was told it was sent in and would resend. One month later, still no reimbursement, called company, they had not received. So called again, left messages. No answer. Tried talking to GM Joshua Hartman, each time only talked with operator who sends messages. Now 2 more weeks and no call from anyone. read more

Went in just to window shop and ended up driving out with a new Kia Soul. Brad Morris was great to work with. He patiently explained and helped set up all the new tech stuff these new cars have these days. Every time I go back in, he makes a point to greet me, even if he is with another customer. Peltier had a good reputation and I can see first hand why now. I would definitely recommend this dealership. read more

Peltier Kia Tyler - My Soul - Car Dealers Near Me - Tyler, Texas

Drove 7hrs to Tyler Tx to buy a car from them they swore they had the day prior. Only fror them to tell me it had sold once I was 2 hours away. Sale guy said it had "sold late at night"... whatever that means. Someone could have at least texted, called, emailed SOMETHING, either that night or the next morning. They had my number and email address. Hope this isn't how all car dealer are nowadays, if it is, terrible way to do business. AVOID THIS DEALER read more

Bad service, I had to wait 2 weeks for an appointment and they didn't even look at it for 6 business days later. I took my Kia to Peltier for a shuddering problem. I told them I just had a complete tune up done, plugs, wires and coil packs all kia brand. I drove it less than 100 miles and they told me the plugs https://www.yelp.com/guidelinesare all bad, that they are "rotten". The service advisor ignored what I told them. The service advisor didn't return phone calls and kept misleading about when it be fixed. Find a local independent shop. read more

Very expensive for minor repairs. Car was in for minor repairs for roughly 2 hours. Charged me for 4 hours labor. Never mentioned any labor minimum. They said that's what their "book" suggested. "If it took us 6 hours, we wouldn't have charged any additional." Nice straw man argument. read more

DO NOT TRUST THEM! I wish I could give them a lower rating. I talked to 4 different people at Peltier KIa in Tyler. We set up an appointment. Tristan was the sales person i had the most contact with. I had been preapproved days in advance (from several lenders mind you). I did my due diligence and got everything in order. Tristan even said "I'll pull the key for you." Liar. He texted, not called, literal minutes before they opened. I had already been driving there for 45 minutes to the dealership. "We sold the car an hour ago." HOW? Liar. I do NOT recommend this place to anyone and would gladly pay more someplace else. I will spread the word everywhere I can to help people find a more honest group of people. When you say something, mean it. Dealerships are as only as good as their word and everyone I talked to lied to me there. read more

I moved to the area from Kingwood. The service at this dealership has been above and beyond any other Kia locations I have been to for service. The waiting area is really comfortable and they often have refreshments. read more

Awesome group, front to back. Everyone is very friendly and always ready to help!!! Service department is top notch and professional. Everyone in sales was accommodating in every way. read more

Peltier Kia Tyler is like the CFA of car dealerships! Every person from the front desk to service to sales is so kind and ready to serve. I am on my second vehicle from Kia and am so in love with it! I will never go to another dealership again. Thank you Garrett, Cody, Ginger, Jacob, Jeff, Greg, and Josh for top notch service and an amazing car! read more

Brought my car in for a problem with the radar unit that controls the adaptive cruise control and the autonomous emergency braking system. Technician test drove the car and declared there was no problem. Spent 5 hours (it's a 2 hour round trip from my house) for a car wash. Problem still exists. Texted and Emailed the SA about it and received no response. Monday AM a rep called me asking if I was satisfied and I indicated the problem wasn't repaired. She assured me that the SA would call me back ASAP but I received no call. I also received a survey and filled that out expressing my concerns. Crickets. I have a copy of the service manual and checked the procedure for checking this component and the technician didn't follow the procedure. He simply test drove the car and decided there was no problem, without using the prescribed procedure, which would have fixed the issue or indicated the failing component. This is not the level of service I got from my former dealer and I am probably going to go elsewhere due to the lack of response. I don't enjoy writing bad reviews but ignoring a customer will get you to this. read more

Got my car here a couple years ago and always get my service done here!! Very friendly staff and never had any issues

Have to say this is a top notch dealership ! My experience with Raymond was exceptional! His knowledge and attention to details ! He listened to our needs and worked out a great deal ! Unlike other dealerships ! I would def recommend .., read more

Awesome job Raymond. Pleasure doing business with you. I am very happy with my purchase. Thanks.

I am really upset with this dealership. We were in contact about a vehicle for a couple days. They kept contacting us about the vehicle and if we wanted to come see it. We finally decided to go to the dealership to check out the car. We were told the sales associate would be right with us, 30 minutes go by and no one comes back to us. I have never experienced being so disrespected in a dealership. A kind" hey this is taking longer then expected, we promise we didn't forget about you" anything could of worked other then being ignored while this dealership being on top of us for days to come in. We took my business elsewhere. read more

I AM SO GRATEFUL for all the help and guidance Service Advisor Crystal has and is providing us. She is absolutely amazing every time I speak with her about the 2015 Kia Optima I dropped off for some extensive and serious service. She is very knowledgeable and very caring. She also follows up in a very timely manner. I had never thought about buying a Kia, but because of the INCREDIBLE SERVICE Crystal is and has been providing, a Kia is now option to consider. Crystal, THANK YOU, THANK YOU, THANK YOU! YOU ARE AN ABSOLUTE BLESSING!!!! read more

Great service and knowledgeable staff who are always friendly and happy to fix your problem, Adrain was helpful and friendly, this is the place to go to get your new or used Kia fixed, they will do it right the first time and no need to come back read more

Jeff Wright is the best. Has been my salesman in previous transactions. Always knows the ins and out of vehicles. I just bought the new Carnival, awesome car. It is not a minivan. read more

Orlando called me about an inquiry I had made about a vehicle Online. he was very nice and polite BUT I was told twice that they were going to "crunch" some numbers and both times I was told after a couple of hours the vehicle had been sold... I've never done business like this. It was pretty upsetting to be told it had been sold but to text me and tell me later it didn't and he would get with the finance manager and then a couple hours later tell me 30 min before the dealership closed it had sold was to much. If my credit wasn't good enough or if I had to much negative equity from the vehicle I have just say so and be honest and upfront thats all I ask. would not recommend drive the extra distance they are full of crap read more

It's funny how Brianna at Peltier Kia is their apoligist. Shes so concerned. Lol. All the bad reviews are justified and it's how they run their business. Extract as much money as they can as often as they can by deception. I brought my car in recently for a required inspection that's required to keep the warranty valid. They had no clue about the service I needed, but the service tech said that I also needed, according to the service manual, that the transmission needed the fluid/filter changed. Thats strange, the transmission is sealed and no maintenance is ever required. That saved me $400+ that they wanted to charge. The tech said the sparks plugs also needed to be replaced for $100 each. Of course the manual says it's every 97,500 miles. Was also told the radiator needed to be flushed. Again, the manual says 120,000 miles. The tech said the brake fluid needed changing. Not according to the manual. This was all before they even examined the car. For the record, the car meets no manual parameters for severe driving. As you can see, it's all about profit, not what's best for the customer. Spin this one Baghdad Bob, errr, I mean Brianna. read more

Definitely the greatest experience I've had in any dealership. I was treated so well I raved about it to my friends and family and they were treated the same way. Ginger is a doll, she has the biggest most genuine smile I've ever seen. She touched base with us and made small talk with my kiddos. The salesmen were also amazing, and I even talked to the GM Josh who made time to thank me for my business. Bruce was more than fair when it came to seeing what I had to trade in, he was my hero and got me out of my gas guzzler! Orlando was very helpful and extremely knowledgeable when it came to any questions I had. I was also introduced to the service department, and I have been getting my oil changes there. I loved the whole experience, I usually dread going to a dealership but these guys are fantastic and I promise if you are considering a car, stop there first it will you only stop you will make and you will not regret it. read more

We were told repeatedly by others to stay away from this dealership. We are local and thus really wanted to stay with local we went ahead with buying our Kia from here. HUGE mistake. We should have listen to the others. Dont make the mistake we did, run not walk away from doing business here!!! read more