Came in for Service, Brandon did a great job. He explained everything that was done to my car and when I needed help to understand more of my Subaru features, he introduced me to Anastazia who went over every feature that I didn't know how to use. She was a great help. I feel so much more confident now using all my Subaru features. Thank you Peltier Subaru, you guys are all awesome! read more

Good safe long lasting cars Staffing issues in Service Difficult to get timely status on major repairs read more

We needed to have our steering wheel replaced under warranty. Took it here because it's the only place close by and I figured anyone can replace a steering wheel correctly. Wrong! My wife picked it up and when she got home she told me it was rotated to the left when she was going straight and the car would turn right if she straightened it. So, we took it back expecting it to be removed and replaced at the correct rotational spot. Wrong! They did an alignment to correct their mistake. I knew this would throw off the geometry, but I ran it by AI to be sure. AI agreed with me that the alignment should be returned to the previous settings (toe) and then remove and replace the steering wheel correctly. I called and spoke with the service rep. Chris C. who was very condescending. She said it was aligned properly and that was that. I asked to speak with the service manager but he wasn't in, but she would have him call me. That never happened. I then contacted Subaru of America (SOA). They got the same answer from the service department and said there wasn't anything they could do. This is my second time having a bad experience with Peltier's service department and I don't intend to return. After my experience with SOA, there won't be another Subaru in my driveway after this car is gone. I would stay clear of this or any other Peltier dealership. I also had a bad experience at their Nissan dealership, by them trying to sell me unneeded services or services that were recently performed. These are my opinions and recommendations. Please consider this a warning. read more

Service department has ZERO RESPECT FOR OUR CARS.. ZERO! Sunroof issues. Over a month to fix. Damage from them "fixing" sunroof another month and this is how my car was treated!!! Disrespectful Disgraceful No class No empathy No Fs given about someone else's property $55 thousand dollars car.. and they just abuse it and scratch it. Complete BS!!!! Absolutely complete failure read more

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the sales and finance people are crooked dishonest and lack integrity! I still bought the car because my wife wanted it but I warn anyone who goes there that they will try to take advantage of you and LIE to you. They will add to the price after you agree on it. then they will try to screw you over on the financing. buy the car if you like it, just watch out for the lies and cheating. read more

Anastazia the delivery specialist did a super job of showing me the features on my new Crosstrek. I would be searching the manual for hours trying to figure things out. I never had this kind of service after buying a new vehicle. read more

Kelsey is amazing and welcoming. I also need to majorly brag on Marcus Terry. He went above and beyond to get my children in and I in a safe car at an affordable price. I could not recommend him enough. thank you Peltier Subaru for everything! read more

Peltier Subaru - Car Dealers Near Me - Tyler, Texas

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Please do NOT buy a used vehicle from this dealership!!!! Buyer beware!!!! My wife and I bought 2 vehicles over the last 4 years from their chevy dealership which went great! So when my son wanted a subaru my wife and I convinced him to go to this dealership thinking they would be great like the chevy dealership. Well we wish we would have never done that!!! It has been the worse purchase any of my family has ever made on a vehicle and this dealership does not care at ALL about you once the sale is done. Lie after lie. Son bought a used wrx sti and never even got to hear it run. The said a woman drove it and didnt know how to shirt a manual transmission. They said she screwed the clutch up and it would take them a week or so to put the clutch in and they would make sure it was right. That was a big lie!!! Took them over a month and he made his first payment before he ever got the car. Then when he went to pick it up it had a metal tap sound in the motor, but since we never heard it before we didnt know if it was normal valve noise or what. He had it just over a month and it kept getting worse. He bought the extended warranty (think god!). So he called and told them he was having it towed to them. The first two weeks they couldn't find his warranty (how the hell when they sold it to him!l then it was like tow more weeks till they got the approval to take it apart. All we got was lie after lie from this service department. We told them we was moving out of state so we needed this car fixed. Kept telling us it was held up by the warranty company. We called them and they told us dates and times they were contacted by the dealership and they gave approval within 24 hours. This service department can not be trusted. It took 3 and a half months to get the car fixed. Then they wouldnt help my son get his car back and he had to pay $1,200 to have the car shipped to him plus pay almost $700 to the dealership for stuff they said wasn't covered by warranty. And to top it off the car was filthy when he got it. They treated him like he didnt matter at all and lied constantly and denied it even when shown text messages where the lies where said by their service writer. I was a mechanic at a dealership for years and never seen anyone treated this bad and feet drug so long in what I feel was just spite! So please do yourself a favor and dont trust this dealership. Would hate for anyone else (especially a young person trying to have a nice car to get to work like my son. Way more to this story on how he was treated but didnt want to write a book. PLEASE DONT TRUST THIS PLACE!!!! And had to put a star but we wouldnt even give them a 1/4 of a star!!! read more

Beware!! We got a used 2019 Cross Trek from Peltier for $39000.00. I asked for a carfax they told me and my wife that it would be sent in the mail to me in the mail but I could rest assured that there were no accidents and that it has passed a 120 (something) point inspection. When I got the carfax I found that this car was not in One but TWO Accidents. Now the Hood is starting to crack so I had a body shop look at it and they tell me that the previous repair was done with Puddy and the best way to repair it is to by a whole new hood for almost $900.00. What a bunch of crooks. Don't be stupid like me. read more

5 Stars all the way across the board!!! All the control where lighting up on my dash. My wife needed her car to go to Dallas for a meeting. Show up in a hurry they got us in and fix the control switch or something. Got us out in a couple hours. Amy was our services person. 5 stars for Amy and the Team. Thank you! A very happy Customer read more

SERVICE DEPT ROBBED ME BLIND! I bought a used car there in October, by December the the check engine light had come on. I didn't think much of it because I had purchased the warranty. I scheduled my appointment for 9 am with the service dept. I showed up and told them what the problem was - a faulty knock sensor. I'm not sure if they didn't take me seriously bc I am a female, but they took my car at 9 am, and I didn't hear back until 1 pm. At 1 pm, I was told that they didn't know much, but to continue they would need to take my engine apart, and it would take more time. I told them that they should do what they needed to do to get it fixed. The service tech came back to me at 5:30 pm, and told me that they did confirm it was the knock sensor... THE ISSUE I TOLD THEM IT WAS AT 9 AM!!!! They then proceeded to tell me that they did not have the part, and that I owed them $650 for the labor for the diagnostic AND that the knock sensor was not part of the warranty. I just asked them to get my car back to me and paid and left. I will never return there again. The service tech was really nice, but the service was just terrible. I paid over $600 for them to tell me what the problem was when I already knew and TOLD THEM what is was 8 hours earlier. SAVE YOUR TIME AND MONEY and go to your local mechanic. They don't call them stealerships for nothing. read more

I had a very weird experience here. Salesman was overly aggressive, price was inflated $12k, I drove from Wisconsin to Texas to pick up the vehicle but was hit with an insane price that didn't make sense. The salesman insulted my intelligence by saying they've sprayed the vehicle with a special diamond-based coat over the paint. Just awful in my experience. read more

my husband and I purchased a vehicle here back in 2013/14. We still have the vehicle. It's a great little car with no problems. I have gone back to this dealership since then and the staff is just as friendly and professional as they were 10 years ago. read more

great morning lof service, asked detailed information and delivered serviced Crosstrek in under an hour. I am from FL and appreciated their good customer service! read more

DON'T USE!!!!!! Just a blanket statement. Sold us a vehicle with multiple issues only one of which the extended warranty will cover. Thanks for disclosing but that's to be expected. read more

Only contact I had was with the service department. I called and made an appointment and they were able to see me two days later. Nigel was super helpful on the phone and even more in person. They took care of me super fast, even did my 6k scheduled maintenance. Which is great since I drove two hours as it is the closest Subaru to my house. And here's the kicker I bought my Subaru from another dealer(in California) and bought the maintenance plan, so they made nothing off of me. Plus they are dog friendly. Even have a large dog bed in the waiting room. Would totally recommend coming here. Everyone was nice, helpful, and quick!!! read more

Peltier Subaru - Car Dealers Near Me - Tyler, Texas

They sold a used car to me & my wife saying how only these few things were messed up (no big deal). THAT WAS A LIE!!!! There has been MANY other things wrong gs that were a big deal! I'm. It you g back there! read more

This is truly a five star rating. From working with Ben in sales, who gave a complete demonstration of two different vehicles, to the sales manager who helped to work out the final terms it was the best buying experience I have had in more than twenty years. Matt in the finance office worked diligently to obtain the lowest interest rate I could qualify for, and then offered some vital options for the Subaru Ascent. They even made sure a recall on this certified used Ascent was taken care of the very next week. When there was an issue with paperwork, and I made the dealership aware of it; they corrected the issue and went the extra step to apologize for the inconvenience. I have purchased more than 25 vehicles in my life and this was truly one of the best experiences I have had. read more

Peltier Subaru - Car Dealers Near Me - Tyler, Texas

For the second time in 7 months, our Subaru key fobs stopped working . We took the vehicle to Peltier Subaru (again). After a day or two, a Service Rep called and told us that the batteries on both key fobs tested low in voltage. I immediately suspected that this was not the issue, as there were a few other strange peculiarities happening also with the vehicle. At some considerable expense, we had the TPMS Module replaced at Peltier just 7-1/2 months ago. I informed the Service Rep about this and was asked if we would like the TPMS Module re-programmed. Of course, I said yes. Today, we received a call from Peltier Subaru telling us that the TPMS Module that they replaced 7-1/2 months ago was bad, and they would have to replace it, free of charge. Fine. However, it amazes me that the diagnosticians at Peltier Subaru apparently did not consult our service history, and that they would not have already checked the TPMS Module without the customer having to mention it. (The service department seems to be dominated by women employees. Just sayin.) So, they that ordered the new TPMS Module, and who knows how long it will take for delivery and installation. In the meantime, I asked for a loaner car, and was given this song and dance about how none were available. We are both seniors who live almost 60 miles away from Peltier Subaru. This is the last time that we will trust Peltier Subaru with servicing our vehicle, and it is the last Subaru we will ever own. We still have a Toyota Camry that we bought new in 2009, and we have never had such problems as we have had with the Subaru. Since we will be purchasing a new car in the spring, it will be a Toyota (and not purchased from any Peltier-related dealership). read more

Poor customer service after the sale. Service department ladies make excuses and are rude by "talking down" to customers. My car was is for warranty work so I guess they have no reason to please the customer since we technically are not paying? We won't buy another Subaru simply due to Peltier non-service attitudes. read more

I have to take back some of what I said in my previous post. While there was a discrepancy between the added on sticker and the internet price, I called and spoke to Grant the Sales Manager. He told me that they would honor the internet price and took another ~750 off of that. They also were very fair on what they gave me for my trade in. With that being said, I bought the vehicle. It turned out to be a better experience that I thought it would be. read more

BEST SERVICE EVER! I wanna say thank you to Jeremey Jones (General Manager) and Jake (Used Car Sales Manager) for having the best attitude as well as being very patient and helpful with us working to find my wife a vehicle ! We've been screwed over before by many dealerships and they have been a delight to work with aside from the other dealerships from all over Texas! They were down to earth people!! I 1000% would recommend working with either of these fine gentleman! I don't believe with the bottom of my heart you could find better custom care. These gentleman have changed my view on dealerships and salesman . Thank you Subaru for having Both Jeremey and Jake ! Keep up the great work! Will use from now on in the future. read more

I recently traded my 2020 Toyota Corolla for a "Certified Pre-Owned" 2020 Subaru WRX. My sales rep, Marcus, was friendly and accommodating and Matt in finance helped make the process as smooth as possible. Beyond these positive words, my experience with Peltier Subaru has been frustrating and a complete disappointment. I drove 2 hours to test drive and purchase this vehicle. Upon test driving the car, I noticed the low tire pressure light was on. I made mention of this and was told by Marcus it was just because of the recent change in weather and that the TPMS gauges are very touchy on Subaru's. I test drove the car not exceeding 55 mph. All seemed fine. I made mention of the TPMS light a few more times to Marcus and it was chalked up to weather each time. No effort was made to take the vehicle back and double check this concern, which I should have insisted on since I had a 2-hour drive home. With the exception of the TPMS light, everything seemed fine upon leaving. I started noticing vibration in the steering wheel upon reaching speeds of 65+ mph. I attributed it to the low tire after being reassured again and again that it was just due to the dip in temperature. When I arrived home around midnight, I was sure to look at the tires, which all appeared to be fine. The next morning the tire was visibly lower than the rest. With this being the first time I could inspect the tires in the daylight, I noticed multiple 1.5-2 inch pieces of rubber missing from the side wall on two tires. I reached out and notified Marcus to express that this was not a temperature issue and was told that I must have picked something up on the way home. I filled the tires and went to a local tire shop. The left front tire had 2 patches that had to be replaced. Since the light remained on, I decided to look into purchasing new tires. During the balancing process of the new tires I purchased as a result of the condition of the ones I was sent home with, it was discovered that both front rims were bent. The shop sent a video showing how bent the rims were. For safety purposes, these rims were moved to the rear, 4 new tires were placed on the car, and the TPMS LIGHT finally went off. The vibration remains, only now it's in the rear end instead of the front end. My biggest issue with this entire purchase is that this car is supposedly "CERTIFIED PRE-OWNED" and should have never left with tires/rims in this condition. I reached out to the General Sales Manager and was told if the tires had pieces missing the dealership would have replaced them. 99% of my miles are highway. I did not hit anything or pick anything up on my drive home. This all began prior to leaving the dealership. I have provided the balancing video and sent photos that clearly show pieces of rubber missing from the tires PRIOR to my leaving the dealership, however, the General Sales Manager continues to express that it must be the result of something that happened after the sale because they would have addressed these issues in certifying a preowned vehicle. If that is the case they would have filled all fluids prior to selling the vehicle. There was no windshield wiper fluid and the TPMS light was on, the tires had visible patches, which leads me to believe it must have been a hasty inspection. To this the manager had no comment. Peltier Subaru failed to investigate the issue with the tires, even though I mentioned it multiple times throughout the sales process. I have gone back and forth with multiple people at different levels in the dealership and keep getting the run around or no response back. No resolution has been reached. I am extremely disappointed in my purchase of this car. I would not recommend that anyone purchase from Peltier Subaru. If you want an honest and wonderful buying experience, make the drive to Hiley Subaru of Fort Worth. Ask for Andy - he sold us our 2022 Subaru Ascent. You will have the best buying experience with them and when you reach out, they will be sure to get back in contact with you and check or assist with any concern you might have. read more

Service department is rude, unhelpful, and very unprofessional. I'd rather go anywhere else than go there ever again. Tried to sell my wife a ton of stuff she didn't need and their pricing is outrageous-surprise. read more

Talk about a great experience. Taylor (the Sales Manager) was able to find the exact car I wanted (and I think he got the only one in East Texas), set everything up remotely, and by the time we came in, all we had to do was sign and drive home. Flawless and solid execution of good business. Also, Hats off to Matthew, the Finance individual we worked with. He saved us a good $50/mo on our payment by finding something everyone else overlooked; and he didn't even need to do it. Thanks again to the team at Peltier! read more

Terrible service, our vehicle had to be taken back even after they had it for multiple weeks due to issues not being fixed. They also found new issues with the vehicle the second time it was in there, even though a "full inspection" had already been done the first time. The lady who gives out the rental cars is super sweet though! read more

Absolutely the best car buying experience I have ever had. No pressure, high levels of respect, and a staff that actually LISTENS are just a few of the reasons I rate them so highly. My sales consultant, Marcus Terry, was simply stellar and exceeded all my expectations. The finance guy, Mr. Torres, did excellent work, as well. I would return to this location and happily give them additional business without any reservations! read more

Don't buy a car from here they charge extra fee like the diamond ceramic warranty which is a 3,000 up charge if it applied to the car u should include it in the price not slip it in at the end and refuse to take it off read more

We did a lot of research online before going to various dealerships all over east Texas. The Crosstrek had great reviews and we knew that Subarus hold their value well. I originally had my eye on a used vehicle there. We dealt with Chase Gardner, and we appreciated his honesty and how he worked more to earn or trust than to just make a sale. Made a favor deal on my trade in and I LOVE my new car! read more

Our Subaru journey originally began wwwwwaaaayyyyy back in North Carolina in 2016 with a Premium Crosstrek (Felicia 1.0) from Raleigh, NC. We moved to Fort Polk, La that same year. We have family up near Tyler and were in the area needing an oil change. Long story short we walked out with a 2015 Touring Forester I was not comfortable in the 2016 Crosstrek (I don't remember the salesmen's name). The Forester (Gertrude) was our only car for over a year. We first met Dorian when we were in town, again, to look at the Ascent and to get our Forester serviced. Wonderful car, but we weren't quite ready for it yet. We also looked at the 2019 Crosstrek too. We finally decided to purchase another vehicle, several months later, another Premium Crosstrek (Felicia 2.0). This time a 2019. For whatever reason the 2019 Crosstrek is designed way better than the 2016. Again, we only had one car at the time, my wife was away at a conference with the car and I was having to ride my bicycle 8 miles one way to and from work. Needless to say, in this Louisiana heat it got old riding my bike. But hey, I lasted over a year. I literally called my wife, told her to call Dorian, tell him what she wanted and to have him call us when the car was in. Momma got a brand new ride! I'm way more comfortable in the 2019, we even drove all the way to Myrtle beach, SC with ZERO complaints from yours truly! Anyway, we went in for services yet again, as we are about to move to Colorado Springs, CO and were needing extensive service done on the Forester (Gertrude). Roughly around $2500 worth. We put many miles on the Gertrude, over 111000. A lot for only being a 2015. My wife stated that I might as well get a new car and use the $2500 that we would have spent on repairs on Gertrude as a down payment on something new. Well......we told Dorian to make it happen and we walked out with a new car that same day! Helga is now apart of our family and we couldn't be happier with her (2019 Ascent Limited). Thank you so much Peltier Subaru, and Dorian, we are customers for life! Next up, (Name TBD-I'm digging Zoomer) WRX STI for my wife's graduation present for completing her PhD! PS: With the Ascents 5000lb towing capacity we impulsively purchased a 26ft camper (2019 Sun Trail 215BH) the very next day from Gander Outdoors! What can we say, it was an expensive weekend! YOLO! Also, of note, there are 3 Subaru dealers closer to us than Peltier Subaru. We went to two of the three for oil changes, but we are bougie and have standards and those standards were not met like they have been extensively met at Peltier Subaru! Don't go anywhere else! Go see our man Dorian and tell him that Mitch and Rachel sent you! read more

Bought my first Subaru here a few days ago and I am loving it. Jeremy was really great to work with, I would recommend Peltier Subaru again and again. Everyone I talked to there was great - Jeremy, Matt, Victor. I think my new Outback is going to be my best car ever. read more

Peltier Subaru - Car Dealers Near Me - Tyler, Texas

Bought a Brand New Forester from this location and have ZERO negativity to say about these sales people and location. Amazingly insightful and knowledgable staff and sales people. Super friendly all around with added benefit of a dog park for you pet friendly people out there. If looking to buy a Subaru speak with Jeremy in Internet sales or Nick or Taylor who are on the sales floor. Both Nick and Taylor will go out of their way to make you feel like family and even offer you to drive their own cars if you're interested in that specific model. Highly recommend. Happy car hunting. read more

I've always wanted a Subaru because I love driving in the mountains and everything it entails. Grant Seiffertt, at Peltier Subaru, was a no-pressure guy who listened to me... Like REALLY listened, to what my needs were and helped find which Subaru would best work for me. My needs changed quite a bit over the past 6 months, and he always remembered my likes/dislikes and rolled with finding me my new Subaru. My husband would say Grant has patience like nobody else! Lol. He sold me a great car at a great price... a Subaru, special edition Cross trek, in the color I love --- true RED!! Great experience all around!!! read more

Peltier Subaru - My new ride!!! Ohhhhh yeah!!! - Car Dealers Near Me - Tyler, Texas

The Tyler community can give Robert Peltier 5 stars for his generosity. He is always available to help out good causes. My cause is dogs, and he has donated to SPCA of East Texas, Pets Fur People and now Dog Scout Tyler Troop 225. I purchased my 2006 HHR there and appreciated the salesperson listening when I said how much I wanted to spend on a car. I LOVE my HHR! Their service department has been friendly and kept me on the road. I want to buy a Subaru as my next car and am glad Peltier brought this make to Tyler. read more

***BUYER BEWARE*** My experience with Peltier Subaru in Tyler, TX ranks as the worst experience with an organization that I have ever had. Ever. Period. I have been insulted, mocked, laughed at, my time wasted, disrespected, disregarded, and forced to drive an unlicensed vehicle for three months (25 days past the expiration of dealer tags) by their incompetent staff. I have been forced to do THEIR JOB on multiple occasions, inconvenienced by their lack of communication within their own building. My compensation for this? A $50 gift card for gas. Even the dealership manager laughed at the offer and at me for even asking for compensation for my wasted time and energy. Pathetic customer service. As a business owner myself this is no way to treat a buyer, client, or individual. There's absolutely no excuse for it. Peltier Auto Group, specifically Peltier Subaru does not deserve your hard earned money. ***BUYER BEWARE*** read more

So my sister went into the Nissan branch to buy a car that was listed at that specific lot but but after the deal had been finalized and the paperwork has been signed there was a mix up and the car belonged to the Subaru dealership. So instead of making it right and go ahead with the already accepted deal the manager at the Subaru refused to honor the deal even though it was only $1200 off of the asking price and is now demanding more money. This is beyond unacceptable and shows that money is more important than the costumer even though it was their mistake that caused the problem. read more

From the minute we stepped on the lot, every person we interacted with did their best to make us feel at ease. Dorian Madison was very knowledgeable about the cars he showed and we wound up buying from him. It was after hours so they were quick to arrange another date to come back and get the vehicle detailed. Victor came out and spent 30 minutes walking me through the safety features and setting up my phone into the Bluetooth system. Made the whole process incredibly simple. He also took the time to explain all the different technical features. I asked the parts department about the price of a cover for the vehicle and he met the price I found it online for! I'm thinking our next vehicle is coming from here as well. We couldn't be more pleased with our new Subaru!! read more

Grant Seiffertt definitely made my first car buying experience a great one! I highly recommend Peltier Subaru and Grant as a salesperson!

My daughter brought a 2009 Legacy to the dealer with 36K miles on it and told them it was hesitating when driven and at times wouldn't go faster than 25MPH. The dealer's conclusion was that she needed A NEW TRANSMISSION FOR $5000!!! She then took the car to a reputable garage where they found it needed a new oxygen sensor which was damaged during an earlier repair, unrelated to the current problem. The total bill was $4-$500! DON'T EVER go to this dealer for a repair. They'll do what they can to "motivate" you to buy a new car. Including quoting "needed" repairs to further "encourage" you to trade in your old car so they can fix it cheaply and resell it for a nice profit. What other motivation could they have for this kind of blunder? If their service department is REALLY this BAD at mechanical assessments, then THEY CAN'T BE TRUSTED TO MECHANICALLY ASSESS YOUR CAR ! read more

as good as it gets. The outback is wonderful and the buying process was smooth and stress free. Grant was great he gave me a good deal and he delivered. I have never had such an easy and pleasant experience in buying a car Everyone at this dealer was helpful and made sure I was happy with my Outback. And I am. Thanks to all. read more