This location has the best customer service & friendly reps!…read more Will defiantly be coming back and bringing more fleet business to this location and company ! My visit was 6-29-2020

They stripped the threads on my oil pan . This will cost $$$ to repair. Employees are nice but are…read moretrained to rush the job, and don't do it properly. Better to pay more, and have independent shop change your oil.

Just don't. Took our 2018 Jeep to a car repair shop today and found out the last oil change from…read morehere was not done properly and it was leaking oil. Also, the air filter was not changed properly and needs replaced. All needs redone. Obviously they do not have people working here that have proper training on how to correctly change the oil. Stay away.

Stay in your car? That way the business doesn't have to use space for their customers to wait. Ok,…read morebut that's not my real complaint. First of all a simple oil change price isn't given when you pull up. You're told to pull into the bay. One guy pops up hood while manager does the sales pitch. At that point they know you're kind of stuck. They don't sell the oil I get at Toyota but they upsell their brand. of course he tried to sell cabin and engine air filters. Easily done and 1/4 the price they charge! The final checklist I received with the invoice had all boxes checked. Checked but not done. I'm very dissatisfied and I would discourage other drivers from using this business . The fluids were not checked and not topped off, regardless of being represented as having been done. Icing on the cake? Manager told me how 'stressful' his job is. Really? Unprofessional. $125 later, I feel cheated. Don't go here.

I am so happy to have found Atlas Automotive! They did a great job, for a fair price, and went…read moreabove and beyond with their customer service! From the beginning to the end, they worked to make sure everything was done properly and in a timely manner. I am definitely a loyal customer and will tell everyone about how well they took care of me and my car. Thank you!

First off, their work is good and fast. I have been there…read moretwice in the last few months. I spent around 2700$ for 8 new sparkplugs and a new turn signal lever. $350 of that was just for showing up at their garage. They charge a flat 170$ off the top no matter what, and they dont do anything for that. Not air in your tires, they dont top off fluids, vaccuum the car, clean the glass. Just a gouge at the beginning and you get nothing in return. I will not be going back. But, if you dont mind the cost for nothing, they are very fast and very good. You can trust them to get it done, but it wont be affordable.

Check engine light on my Toyota came on, and I went with Christian Brothers because they could…read morepencil me in earlier than a well-regarded local competitor. By that afternoon they had diagnosed the issue with my car. Over the phone, they sent photos of the issue, and provided me with the fault codes they found, so I could look them up myself. This really inspired both confidence and trust, particularly because this was my first time here. It took forever to get the component I needed, but I do not fault the business for this, it is simply a reality of the parts shortage happening today. That was further evidenced by the business' parking lot being full of parked cars. I suspect more than a few were waiting on parts back order. I was able to pay the invoice from my phone, a big relief considering that I am away for weeks at a time. My car is now safe and sound in my garage, and works just fine. I believe I got an honest price for the services, the work was good, and most of all the process was transparent all the way through.

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

These people have gone above and beyond for us TWICE! This last time (last week), I just KNEW I was…read moregoing to be forced to buy a new tire I'm disabled and this was going to be next to impossible. Goolsbee came through for me!!! I think they had the only used tire for my car in town!!! God blessed me, that's all there is to it. My old tire (front) wouldn't hold enough air to drive on for more than two miles. They had EXACTLY what I needed and very reasonably priced, mounted and balanced. I called, dropped in, paid and had the tire mounted in way less than an hour! The employees are friendly and professional, the techs are easy to deal with and friendly. I recommend this shop highly!!!

Tyler is blessed to have this business!! Hands down the best…read moretire dealer in town. Fair prices always and service second to none. A family owned business that cares about you and yours!

Fastest oil change I've ever had, friendly, the price was right, checkout was easy and quick, and…read morethey didn't try to upsell me anything. I'll go back again.

I went to Royal Lube for both oil change and state inspection. Interactions were clear and…read moreconcise. The cost was less than I expected. I appreciated how quickly they were able to accomplish the tasks.

They know their stuff. They can repair it and you'll be amazed at how quickly too. When everyone…read moreelse around Tyler says huh, duh, what, it'll take 6 weeks to get parts, etc...this place always says I got this!

This place is THE best!!! Honest, friendly professional service. I trust them to take care of my…read morevintage Toyota Land Cruiser. I go there for full service gas at least once a month to have all my fluids and tires checked. Their employees are super courteous and friendly too, you can't go wrong here!!! I've been a customer about 4-5 years after my last automotive service started pushing services on me and going way over market for repairs and Maintenance. I'm a loyal customer to someone I truly trust! Maybe a customer for life!!! Thank

If you need a oil change, I highly suggest Time It Lube! I was in and out in 20 minutes, they took…read moreme to my car to show me what they did, they vacuumed my driver and passenger floorboards, topped off all my fluids, checked my tires, were VERY friendly, had Christian music playing in the waiting room AND gave me a coupon for a FREE car wash!!! Go see them if you're in Tyler! (They have other locations in East TX, too.)

My tire pressure light came on, and this was the first automotive place I saw, so I turned in. An…read moreemployee walked up to my vehicle, and I asked if by chance they could check my tires. He had me pull in, checked all my tires and added air to the low one. I would have been happy to pay, but he didn't charge me. He just told me to keep an eye on one tire because it was very low and all the others were the same. I really appreciated it and would definitely go back here if I were a local.

Hassle-free experience…read more They were quick, polite, knowledgeable, professional and helpful. I hate getting oil changes. It's such a waste of time. These guys made that dreaded task suck much less!

Quick, friendly, and easy 15 minutes plus I got to stay in my car. Thomas, Anthony, and Dallas did…read morean amazing job on my oil change. They checked so many other things as well. Valvoline is always my go to and they always have different coupons online. They also gave me one when I went. I made the mistake of going elsewhere first and they tried charging me three times what Valvoline charged me. Valvoline not only has great prices but their customer service has never failed me. I've been to a few different locations in different cities and it has stayed consistent in my experience.