After many failed attempts in finding a reliable mechanic I finally found J and M Auto they are…read moreawesome! They provide excellent customer service and have a fast turnaround and reliable. They provide very thorough updates, exceptional on handling itemized receipts with warranty. They also offer way better pricing than dealerships. You will not regret doing business with J and M Auto.

From the owner: Auto Repair and Maintenance, specializing in Toyota and Lexus. 28+ years experience in the Lexus…read moreand automotive industry.

I just want to thank the team at Valvoline express care Saturday. I came in. They were a little…read morebusy but the manager she reassured me that if I had a little time and a little patience will get to you as soon as we can. She gave me known knowledge of the product that they were selling to me. They told me about my vehicle. I didn't even know I had AC filter but I just wanted to say something about the young guy that was there Saturday that was so rude to the two Black people that was in there. I just don't appreciate when people come into somebody's job and be rude and nasty to them for no reason I just wanna let whoever own Valvoline express care know that the Manager and her team was very knowledgeable honest and very courteous to me and all the other people that was in the building the guy that came in he had a attitude from the beginning and the young lady conducted herself very professional. I gave her a 10 out of 10 and her crew 10 out of 10 the store was clean. They had some coffee they had water she even offered us some popsicles because it was pretty hot outside. I told a couple of people about the new management at this shop and I'll take my business right to the shop and try to get all my other people to come as well so I want to say thank you great team

Overall, poor experience. When I first walked into the office (not a location where you stay in…read moreyour car), the woman behind the desk was very curt. I had to ask twice what she was trying to tell me. They never confirmed I was in the system nor ask me what weight/type of oil I wanted. After I inquired, the woman confirmed I was in the system and, after I asked what address they had, advised my address needed to be updated to the address I referenced on my "sign in" sheet. After paying and leaving the facility, I noted they failed to fill my washer fluid as it was empty. Won't be back to this location.

Took my car in to have the brakes changed, oil changed and transmission fluid changed. I couldn't…read morebe more pleased with the service. I highly recommend this place and I will be returning.

The work and advice I got from them was well explained and well performed. I would recommend them…read moreto my friends and family.

always provide good service at a fair price. Andrew has always helped even when they are busy, he…read moreprices things fairly. I would always trust his knowledge and business ethics.

I want to start off saying Andrew is Awesome very professional…read more I had my truck towed to Fred's for work and they walked me thru all the work needed they got it all done very great business Thank you everyone

LADIES BEWARE! Needed oil change, my husband attempted but couldn't get drain plug out. They…read morecouldn't get it out either. I was sent to muffler shop who couldnt either. I spoke with oil place boss, Joe, who refused to pay to replace bottom oil pan which is only way to even change oil now. It was 30,000 mi since theyd changed oil, which again we tried unsuccessfully several times over a one year period so i was talked to by Joe likee an idiot. Yes we shouldve taken sooner but he wouldnt even consider that his guys caused problem to begin with. So, now my husband will be going up there to try & resolve issue. I will share my problem to anyone mentioning having work done here. I will update review if resolved but will not be going back here. Ladies if using this place save yourself some time & have a man bring your vehicle for service or dont use them at all.​

Very honest shop. My wife got her brakes replaced here and it was a good experience.read more

Great experience. They were very communicative and quick to explain what was going on with my…read morevehicle. They told me what was wrong but didn't try to push extra services that I didn't necessarily need over what I could afford. I like that they allowed me to text them as well instead of calling for every little thing.

We brought our vehicle in for Ac work I get a text first for everything they looked at before what…read moreI brought it for. I get it back and it was still not working brought it back and again I get a text for everything but the Ac go and ask them why would the do another inspection when it was brought back for the same thing told them they are wasting time. Then get a text saying it's ready to only get a follow up text saying they need to take out the dash so what is it this was brought in for the Ac Compressor it seems like no even checked before it went out

daugher took her car for brakes. they put them on backwards. messed up the rotors. they did not…read morewant to fix it or give her back her money. pieces of crap. honor what you do.

From the owner: Oil changes Carwashes State Inspectionsread more

I had put much confidence in this place.... Been going here 3-4 years. After they tightened my fuel…read morefilter so tight I had to pay $400 to have whole assembly replaced... 3 replacements later it's over tightened again. They can't remove it. I asked them why they can't purchase a torque wrench. Also they stripped the threads on my daughter's car oil pan. I was able to get a longer bolt to reach the deeper threads. I can't afford anymore damage to my vehicles . Gonna try to find somewhere else! Disappointed faithful customer, Jon

Not open when times say they are open and mailbox is full. They don't answer the phone.read more

I have been going here for at least 20 plus years for inspections. Over the last 2 years, the so…read morecalled techs they have working here have become a group of clowns! Last year I went to have an inspection done and it was a cold morning. They had their front garage doors open, but as soon as I pulled up, a guy came over and said, it will be a bit, WE need to go get propane for our heater. Both employees went to get propane. Why would it take 2 guys to go get propane? I left and went to Ray's instead. Today, I needed another inspection, so I thought I would give them another shot. I drove by and their was one car in the inspection bay, so I pulled to the side of the door hoping one of the lazy techs would notice me and come out to greet me. Instead, one guy was walking around doing nothing and there was a girl who was performing an inspection on the only car in the shop. She eventually saw me setting there and rushed out like she was mad, then yelled at me to park on the side of the building. In all the years that I have going here, I have always pulled to the left of the bays as most others do if there is a car in the bay for inspections, that way the tech sees me there. I guess this partulicular tech wasnt smart enough to assume I was there for business! I damn sure wasnt there to just hang out in the front of the building? Needless to say, I had enough of this place. I forgot to mention there were other times I had been there getting inspections and the guys in the shop were playing very loud music that had cussing in the lyrics while elderly people were waiting in the waiting room. That is just disrespectful toward your paying customers. This place deserves zero stars and they have lost my business for good and my recommendation as well.

It's obvious that the owner of this business does care about reviews or they would have done…read moresomething about the terrible customer service by now. I had to work so my wife took our 2016 Ford F150 here for an oil change. I assure you I wish Walmart was open. She waited an hour before the work began and then another half hour to complete the work. REALLY, A FREAKING HOUR AND A HALF FOR AN OIL CHANGE!?!?!?!?! Then once they began and were already into the job, my wife was informed that they did not have the correct oil filter for our truck. She was not given the opportunity to halt the job, or to get a discount for the extreme inconvenience, she was told that the old filter would be placed back on and that she would have to go somewhere else to buy a filter and either put it on herself or have someone put it on. This to me sounds like the age old, "She's just a woman and don't know any better" thing. I would not recommend this business for any of it's services. I will not take my business back to them. The oil change was $82 total and that's without the oil filter. At Walmart we paid $45 for the entire thing including the oil filter. I don't know who these people think they are but I for one will spread the word.....STAY AWAY! And in reading other reviews, It is obvious that this place has a serious racket in overpriced services. These people, this owner should be very ashamed for treating people, including our military this way.

After a very bad experience at the Gun Barrel City location, I have to give a major shoutout to the…read moreteam here in Kaufman. Straightened out the issues left/made by their counterparts and got me taken care of in a flash. Thank you Alyssa and the rest of the team here!