I had a great experience at Jiffy Lube thanks to Kevin. He was friendly, kind, and very…read moreprofessional. The service was quick, and I was honestly surprised to see some of the negative reviews here. You can't expect to come in during busy times like afternoons or weekends and get 15-minute service every time. Personally, I prefer that they take their time with my vehicle to make sure everything is done right. I usually drop my car off and come back later, and it's always worth it. This is the second time Kevin has checked me in, and he's been great both times. He communicates clearly and keeps me informed about any issues with my car, which I really appreciate. This Jiffy Lube is definitely my go to spot. Thank you all for your quick and effective service!

Anthony was the technician that did my oil change before I hit the highway last Saturday. I came in…read morethe morning around 9:15am, so I was the first car in the oil change bay which means I was in and out (checked out around 9:45). Keep this in mind if you're in a rush, because service is first come first serve and the lines fill up quickly. Now originally I requested to get the basic/conventional oil change that lasts 3,000 miles. However, they didn't have everything they needed for my vehicle so I had to get the full synthetic oil change instead. I wasn't anticipating having to spend that much $$$, so Anthony was kind enough to offer me a discount. Big shout out to him as well as the Manager Joe and Specialist Freddy (with a y or "ie" not too sure lol) for also checking the brake work that other technicians did to my vehicle out in Plano to make sure I was safe to drive, as they were making some unusual noises. They went above and beyond to make sure I had peace of mind & for that I'm forever grateful. I haven't had any oil spills and made it back from Louisiana in one piece, so I personally wouldn't mind recommending them to others.

I was able to call and make an appointment over the phone and was really happy that the website…read moreprovided me with complete printable directions to the Firestone shop. The person that assisted me in setting up the appointment, and the manager that took care of my auto needs was very courteous and very helpful. I felt that I was in good hands and also decided that this would be the place to keep my car needs taken care of from now on. The service was great and I now feel safe in my car, well done to the guys that serviced my car care today.

1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.

Jay did a great job, very polite took care of what I needed and go me back up and running .. I…read morehighly recommend this shop.

Super honest! We were quoted a water pump by another mechanic for $850+. J's took care of us for…read more$400 with absolutely impeccable service. Car is running perfect and was ready next day. Send your wives, sisters, and daughters here. They are in excellent hands, will be treated well and not be taken advantage of.

Graciously helped me with a flat tire. Had a huge nail and they repaired it quickly and at very…read morelittle expense. Very friendly.

Came in just for an emission inspection and was done and leaving within 10 minutes of pulling up…read morewith no appointment. Flavia was quick and fun to talk to. Was recommended this place by a friend of mine and was not disappointed.

I tried to review CAR WASH next to it w/Kwik Kar name but only this business came up. This is…read moreREGARDING Kar Wash ( next door) that practically forces you to use debit card, the soap never came out. I tried for at least 3 mins. Then just gave up but it would not turn off. Finally it did and it popped up I owed $3.00. Whew!!!! I was afraid it was not going to even stop. Today.... The charges in bank account for $10. ! ?? I would steer clear of the KWIK car wash. It had no soap but decent water pressure. The oil place... I am not familiar with. This is NOT a review for oil chg.

Buyer beware of the car wash that's next door to Kwik Kar. My credit card was over charged for the…read morecar wash. It was hard to stop the machine when I noticed that no soap was coming out of the nozzle. I tried stopping it at $4 but it skipped over any $5 amount and landed on $6. But my card was charged $10. I used a towel to scrub my vehicle and decided to use coins to rinse it. The machine did not provide me with the correct timing that I paid for. Time skipped faster than the true minutes that I paid for.

Carter Automotive is a kind friendly family owned automotive franchise that has taken care of my…read morefamilies vehicle needs for over 10 years. Wesley Carter goes out of his way to make sure your vehicle is running great and the customer service is 2nd to none. If you're in need of anything you can be sure that Carter Automotive will ensure your getting an honest deal at a great price. Integrity is nowhere to be found these days but we found it here at Carter Automotive in Forney Texas. Thank You Guys!

We will stick with him. We just moved to Forney and got our car towed. It was an electrical issue…read more Goggled the parts and they really gave us a good service price. On top of that they fixed our front bumper that was flaps on the side! Love to know that there are still decent mechanics out here!

Very easy to book your appointment online. Staff was knowledgeable and clear when discussing my…read moreservice. The waiting area is also nice and comfortable.

We brought our vehicle in for Ac work I get a text first for everything they looked at before what…read moreI brought it for. I get it back and it was still not working brought it back and again I get a text for everything but the Ac go and ask them why would the do another inspection when it was brought back for the same thing told them they are wasting time. Then get a text saying it's ready to only get a follow up text saying they need to take out the dash so what is it this was brought in for the Ac Compressor it seems like no even checked before it went out

These guys are awesome, bring all my vehicles there and nowhere else. Even went over my newly…read morepurchased 2012 ram 2500 and gave me some pointers on owning a used diesel. The culture here is old school. Look forward to my next oil change

I cannot say enough about the service from here. Reggie is the man for great customer service…read more Always fast and friendly. I have been going here for thr past 13years and will continue to drive the hour to get here because of their service and Reggie.