I took my vehicle in for a dashboard change out, brought the OEM part in and all, had it for a week…read morehad talked to Cassey, took a bit longer than expected, Paul seems like a solid dude he was very responsive, but when getting the car back I noticed several things damaged with my car that were not there originally there, I showed Cassey upholstery damage, broken windshield wiper handle, missing vin number plate, broken plastic fittings all through the vehicle he just looked at me and the damage and didn't offer any solution or discount which I found very unprofessional, I had to come back for the vin dash board plate to be put on, Paul said Cassey would take care of the replacement payment (PayPal) which he did once I showed the receipt for the broken wiper handle, still no apology, and that's not including the other damage his staff cause to my vehicle, I found a bit strange I'm a fitness trainer/personal if I have fault in my services (which are clearly my fault) I will accommodate some way, free session or reduced charge. Salute to Paul though.

I always have a great experience with this company! The owner is knowledgeable, Honest and a…read morepleasure to work with. I highly recommend Capital Collison. From a happy customer!

The guys are the best.. great work for sure. Very good quality plus the are very reliable.. even…read morefixed things I missed.. what great service.. gonna be back for certain..

I had an amazing experience at Cole Automotive. I had a very minor rear end incident which caused…read moreless than $600 damage to my bumper. I decided to use Cole Automotive based on multiple recommendations posted to our local area Facebook group. Although this place in Forney was quite a trek for me (living in Rockwall), I'm glad I made the drive. They were great! I worked with David and we booked an appointment for to drop off my car the following week and said they would do their best to have it ready for me in 3 days (which was the maximum amount of time the insurance company was going to allow for a rental car). Sure enough, they had it ready for me to pick up 3 days later and it looked great. Not only that, but I had a small area on the side of my car with scratches from a prior incident and they were able to buff it out for me to where it's hardly even noticeable (saving me a $900 repair job), and they were so amazingly awesome that they didn't even charge me extra for it! They even offered to drive me over to the rental car company if I needed a way to get there. These folks were awesome and did a great job and delivered excellent customer service. It was definitely worth the drive. No one ever wants to have to find themselves in a situation where you have to take your car to a body shop, but if you do, I recommend going to Cole's and ask for David.

Went there this morning after a car had rear ended my Audi - the service & advice I received from…read moreJustin was remarkably so honest- I definitely would recommend this place - 10/10

I love the fact that Eddie is not out to just take a person's money. Grimes does quality work and…read morewill not up charge you for unneeded items

From the beginning to the end! Excellent communication. Beautiful precision workmanship. New to…read moreTexas and so far this establishment is the cream of the crop of customer service and professionalism.

Completed the job on time. I went back with a problem afterwards and they fixed it without hassle.read more

Daniel is the best in Forney! We've used him over and over with both personal and work vehicles he…read moredoes great work, hands down and is reasonable.

I was rear ended and needed to have my car repaired. They fixed my car and it looks like it was…read morenever in an accident. I would definitely recommend and use them again!

Robert was great. He fixed 2 large dents on my Gladiator. Super happy with the results. Having him…read morefix a few minor dings on another car as well. Will definitely use again!

The guy answered a call right away, gave an estimate right away with a fair pfor the fix based on…read morethe images I sent, came in an hour as promised and fix the dent. Was also with his son showing how the business done:) Highly recommend, support local small business!

This place is the absolute worst. Any review above one star is written by an employee, and it's all…read morelies. They do horrible work; the paint never matches, and they take forever with your vehicle. They only do the bare minimum inspection for any related damages. They have zero regard for their customers and will charge the insurance company for work and parts they never replaced. This place should be fined and shut down for fraud. Avoid it at all costs.

Excellent customer service! They called me with updates on my vehicle status and kept me informed…read moreif parts were back ordered. I will recommend this location to others!

definitely use cba-forney for your auto repairs. they…read moreunderstand your concerns and will address each of them from the moment you contact them. you're going to feel welcome when greeted by brett c., but that wont be enough for you. welcome is good, but you came in worrying about competent and confidence. i did too and i know quite a bit about cars. my technician was noah d. he completed a thorough inspection of my 2011 f250 and noted a problem that i was unaware of. he diagnosed the electrical problem that i was having and he documented each and every step. this documentation was done in writing, by photo and by video. every step is documented and emailed to you so you can be 100% confident that cba is being honest and that they're trustworthy. honestly, i've had medical reports that were less comprehensive. i could not be more impressed. if you need automotive repair work, do not hesitate to go to cba forney. i am completely satisfied. the service and communication was exceptional. nothing could have been done better

In response: The account I used for my review isn't my…read moreusual online profile, which is why you don't see my name in your system. But make no mistake--my fiancé and my best friend both brought their cars to your shop at my recommendation. I wish I hadn't sent them your way. Your response reads less like accountability and more like an attempt to discredit me publicly. That's not integrity--it's deflection. You know exactly what's going on in your shop, including overwriting repairs and pushing a monthly subscription service instead of focusing on honest, necessary work. My review stands.