there are specific organic dog treats here that petsmart just doesn't carry. for that, we come to…read morethis petco & this location is always clean, organized and customer service is super helpful & friendly. they keep their shelves well stocked & have employees at every corner in case you need help. their aquatic section needs a bit of help though. they are fully stocked with cleaners, filters, conditioner, fish food & ornaments but are lacking in gravel, sand - substrate. also the majority of their aquatic plants are not healthy. but, their dog & bird departments are perfect!

This is a review with the Petco store on Friant Road in Fresno, CA…read more Tuesday, 06/30/2026, close to 8:45am, i placed an online order for pickup at the Petco Friant store. After running errands all morning, I stopped by the store around noon assuming my order would be ready. The cashier was unable to locate my order. She asked whether I had checked my email. I explained I had been away from home all morning. She then asked whether I was sure I selected the Friant Road store. I assured her that I had. Frustrated, I returned home and checked my email. I found Petco had sent me an email notification about 10:30am, stating that my order was ready for pickup. I called the store and spoke with the manager. After repeating the order number three times, he finally located where it was placed. Apparently it was under my husband's name. When I questioned him why under my husband's name and not under mine, the ACCOUNT HOLDER, he specified orders ALWAYS goes under the name of the person that pays. That explanation made no sense. I have had my Petco account for many years and have always been under my maiden name. My husband has always without fail, picked up all our previous orders. Instead of trying to understand why they could not locate my order the first time, the manager blamed me for the confusion. He became combative; which only made an already frustrating experience worse. I asked the manager when did Petco change their policy from using the account holder's name to using the payer's name? He insisted it has always been that way, REALLY!!!! Has anyone ever had this experience? Anywhere? Prior to returning to Petco for the second time that day, I asked my husband whether he has had any issues with picking up our orders. He stated no, and they always found it with my phone number. No one asked for my phone number to check for my order. When we arrived later that afternoon about 4:00pm, there were at least 5 people in line to pay. I asked him to stand in line while I rushed to get the balls for our pets. When I returned a couple of minutes later, there was still no cashier. I asked someone in line where's the cashier. No one knew. I went looking for somone to help. Found a man talking to whom I thought was customer. No acknowledgement of my presence. Waited. To my surprise he was speaking with an employee and NOT a customer. I told him there were at least six people waiting in line and no cashier. He then pointed to an employee walking, but towards the adoption center, not to the cashier station. The employee he was speaking with told him she already clocked out, and couldn't help. As he walked by and saw the line, he gave me one of those looks...If looks could kill I would be dead". What I did next was give him a big cheshire grin. I went to stand in line with my husband. Have you ever looked at the photos of employees? His photo was there as the Manager. When it was our turn at the register, his attitude changed. He told my husband, not me, the next time put my name, the ACCOUNT HOLDER, would be picking up the order, and not his name, the payee. The order mix-up itself was not the reason for this review. Mistakes happen, and they usually can be resolved with good customer service. What disappointed me was the manager's attitude Instead of listening and helping to resolve the issues, he blamed me and treated me discourteously. He behavior turned what could have been a simple misunderstanding into a very unpleasant experience. We are not returning to that store. Linda M.

Whities is my first choice to get live food! We have been purchasing live food for our Beardie for…read moretwo years here! The drive is an hour, but we take the time to do it because we know the live food is well cared for! The crickets and worms are ALWAYS LIVELY!! The price is reasonable and the staff and cashiers are always beyond friendly!!! Something that irritates me, BUT IM GRATEFUL FOR... When using a card EVERY SINGLE TIME YOU ARE CHECKED FOR MATCHING IDENTIFICATION!!!! This is the ONLYYYYYYYY store I deal with that does it! After the purchase I'm always grateful!!

Good: large selection of pet supplies, reptiles and fish…read more Bad: I've gone here since I was a kid and it was on the other side of town. I also remember the parrots at the front of this store. The service has gone down hill. The fish department is just... yikes. I've been in several times this month as I'm setting up and cycling a new tank. I purchased the tank here and wish I hadn't trusted them so much. I got the tank to start a neocaradina colony. This tank is not suitable for neos and was missing parts such as intake guard and beta flow nozzle. It's loud as hell indicating something isn't right. They said 30 day return policy but failed to mention the tank had to be unused in its original packaging. Sooooo my shrimp tank is missing key parts and is loud as hell but these tanks are typically quiet. Annnnnnd it's not suitable for shrimp. Also no one asked if I needed help I had to hunt someone down which seemingly annoyed them. The cashiers have always been friendly and helpful. Fish department is just... not what it used to be. When I asked where the neos were the guy just pointed down the row of fish and said, they're down there. Okay... lots of possibilities but okay. Good luck getting help with the aquatic plants. I was also severely disappointed to see Whitie's beta care. They have overly small tanks with betas which just keeps reinforcing improper beta care. On top of that the bettas that aren't in a tiny display tank are in even smaller cups than Petsmart! They can't even swim in a circle they are literally in small drinking cups. Most of them show signs of distress like fin clamping and their water was gross. This isn't okay. It's not terribly difficult to start a beta rack. They have such good care for their other animals. This was disappointing to see especially because they have other aggressive fish in proper sized tanks. Overall disappointing to see this and totally irritated to buy a 200.00 tank to learn it has missing parts and a return policy that was not at all clear. I hope they get their poops in a pile because this experience left a bad taste in my mouth in what has otherwise been a classic store my whole life!

Very disappointing experience. This was my cat Raymond's first grooming, and they did a poor job…read moreshaving him (see photo)--uneven and careless. Worse, he had an accident in his crate on the way there, and they put him back in it without cleaning it, so he came home covered in urine. My husband picked him up already in the crate, so he couldn't check the grooming beforehand. We will not be returning.

So far everything about the business has been good. Grooming has been a joyful experience with…read moreJulie, my pet's favorite groomer. The pet hotel has been a pleasant experience. Staff is friendly, I would not recommend the training. It's a total waste of time. All you do is sit there with your dog and get to hear how the trainer works with their dogs. I am too old to pay someone to train my dog, and listen to them for an hour with zero results. My dog remains the same as it was before the training. A total waste of time and money. The trainer seems to have preferences and gives a lot of attention to the other dog in the training, giving it treats and actively ignoring my dog. Do not waste your time and money.

They have a great selection of items for all kinds of pets. Very nice and convenient to have home…read moredelivery service.

So we have been going to Pet Supplies for 2 years to have Chris the groomer trim…read moreour dog.We let him know that our dog had a TPLO surgery and can't stand too long but Chris knows how to do the bath and cut for our dog.We will definitely recommend any dog parent to use him .

I went here to get some bone chews for my big dogs. The prices were fair and there was such a wide…read moreselection of pet related items! The workers were really sweet too!

awesome staff so friendly, knowledgeable, and happy to help…read morei also love all the different products available not to mention they can order more at your request

Seven Seas Aquarium was a great place to get a starter kit going for a small fish and aquarium. We…read moredecided on a 2 gallon tank and a beautiful Calico Shubunkin for our first fish together. My four year old had a great time walking around the store and interacting with all the fish and the little mice. The owner keeps the tanks nice and clean, and was informative and helpful when we were making our decisions.

The Best Fish Aquarium Saltwater and Freshwater Shop in the Valley! Marc's the man. He was the go…read moreto guy for my time I lived in the Clovis, while going to Fresno State. The fish are all heathy and the water is completely clean. He even put in a huge water changing system at the shop. Marc knows what he was talking about. Was glad I could stop by with my daughter and let her see the shop and of course the Man, Marc!

Very helpful staff, they had what we needed to help our pups…read morerecover from travel-overload.

Beyond horrible customer service/help. Sat there for 20 dam* minutes waiting to just get feeder…read morefish and not ONCE did I get helped. The guy took 10 minutes to get 2 gold fish and knew we were waiting and just walked away never came back. He was just walking around the store seeming clueless. There was also no one at the Registers while we were waiting and some guy sat there waiting and started scanning his own items because WHY ARE WE WAITING 20 minutes for a worker where there is absolutely no one in the store?!?? I would have started scanning my own items to if I were him ... I was about to start scooping the feeder fish out that I needed because clearly they need help Like I'm sorry but we shouldn't have to do YOUR JOBS FOR YOU!!! We ended up just leaving after waiting 20 minutes because I still GOT NO HELP Will not be coming back here.

The best corals and fish at the best prices! My go to store in Fresno, Blue Planet never disappoint!read more

This store in my new favorite coral shop. Love the selection and the corals were amazingly healthy…read moreand came in great size frags. The best thing is the prices were great and the owner was super knowledgeable and friendly. Definitely looking forward to visiting again next time I'm in Fresno.