there are specific organic dog treats here that petsmart just doesn't carry. for that, we come to…read morethis petco & this location is always clean, organized and customer service is super helpful & friendly. they keep their shelves well stocked & have employees at every corner in case you need help. their aquatic section needs a bit of help though. they are fully stocked with cleaners, filters, conditioner, fish food & ornaments but are lacking in gravel, sand - substrate. also the majority of their aquatic plants are not healthy. but, their dog & bird departments are perfect!

This is a review with the Petco store on Friant Road in Fresno, CA…read more Tuesday, 06/30/2026, close to 8:45am, i placed an online order for pickup at the Petco Friant store. After running errands all morning, I stopped by the store around noon assuming my order would be ready. The cashier was unable to locate my order. She asked whether I had checked my email. I explained I had been away from home all morning. She then asked whether I was sure I selected the Friant Road store. I assured her that I had. Frustrated, I returned home and checked my email. I found Petco had sent me an email notification about 10:30am, stating that my order was ready for pickup. I called the store and spoke with the manager. After repeating the order number three times, he finally located where it was placed. Apparently it was under my husband's name. When I questioned him why under my husband's name and not under mine, the ACCOUNT HOLDER, he specified orders ALWAYS goes under the name of the person that pays. That explanation made no sense. I have had my Petco account for many years and have always been under my maiden name. My husband has always without fail, picked up all our previous orders. Instead of trying to understand why they could not locate my order the first time, the manager blamed me for the confusion. He became combative; which only made an already frustrating experience worse. I asked the manager when did Petco change their policy from using the account holder's name to using the payer's name? He insisted it has always been that way, REALLY!!!! Has anyone ever had this experience? Anywhere? Prior to returning to Petco for the second time that day, I asked my husband whether he has had any issues with picking up our orders. He stated no, and they always found it with my phone number. No one asked for my phone number to check for my order. When we arrived later that afternoon about 4:00pm, there were at least 5 people in line to pay. I asked him to stand in line while I rushed to get the balls for our pets. When I returned a couple of minutes later, there was still no cashier. I asked someone in line where's the cashier. No one knew. I went looking for somone to help. Found a man talking to whom I thought was customer. No acknowledgement of my presence. Waited. To my surprise he was speaking with an employee and NOT a customer. I told him there were at least six people waiting in line and no cashier. He then pointed to an employee walking, but towards the adoption center, not to the cashier station. The employee he was speaking with told him she already clocked out, and couldn't help. As he walked by and saw the line, he gave me one of those looks...If looks could kill I would be dead". What I did next was give him a big cheshire grin. I went to stand in line with my husband. Have you ever looked at the photos of employees? His photo was there as the Manager. When it was our turn at the register, his attitude changed. He told my husband, not me, the next time put my name, the ACCOUNT HOLDER, would be picking up the order, and not his name, the payee. The order mix-up itself was not the reason for this review. Mistakes happen, and they usually can be resolved with good customer service. What disappointed me was the manager's attitude Instead of listening and helping to resolve the issues, he blamed me and treated me discourteously. He behavior turned what could have been a simple misunderstanding into a very unpleasant experience. We are not returning to that store. Linda M.

Good: large selection of pet supplies, reptiles and fish…read more Bad: I've gone here since I was a kid and it was on the other side of town. I also remember the parrots at the front of this store. The service has gone down hill. The fish department is just... yikes. I've been in several times this month as I'm setting up and cycling a new tank. I purchased the tank here and wish I hadn't trusted them so much. I got the tank to start a neocaradina colony. This tank is not suitable for neos and was missing parts such as intake guard and beta flow nozzle. It's loud as hell indicating something isn't right. They said 30 day return policy but failed to mention the tank had to be unused in its original packaging. Sooooo my shrimp tank is missing key parts and is loud as hell but these tanks are typically quiet. Annnnnnd it's not suitable for shrimp. Also no one asked if I needed help I had to hunt someone down which seemingly annoyed them. The cashiers have always been friendly and helpful. Fish department is just... not what it used to be. When I asked where the neos were the guy just pointed down the row of fish and said, they're down there. Okay... lots of possibilities but okay. Good luck getting help with the aquatic plants. I was also severely disappointed to see Whitie's beta care. They have overly small tanks with betas which just keeps reinforcing improper beta care. On top of that the bettas that aren't in a tiny display tank are in even smaller cups than Petsmart! They can't even swim in a circle they are literally in small drinking cups. Most of them show signs of distress like fin clamping and their water was gross. This isn't okay. It's not terribly difficult to start a beta rack. They have such good care for their other animals. This was disappointing to see especially because they have other aggressive fish in proper sized tanks. Overall disappointing to see this and totally irritated to buy a 200.00 tank to learn it has missing parts and a return policy that was not at all clear. I hope they get their poops in a pile because this experience left a bad taste in my mouth in what has otherwise been a classic store my whole life!

Whities is my first choice to get live food! We have been purchasing live food for our Beardie for…read moretwo years here! The drive is an hour, but we take the time to do it because we know the live food is well cared for! The crickets and worms are ALWAYS LIVELY!! The price is reasonable and the staff and cashiers are always beyond friendly!!! Something that irritates me, BUT IM GRATEFUL FOR... When using a card EVERY SINGLE TIME YOU ARE CHECKED FOR MATCHING IDENTIFICATION!!!! This is the ONLYYYYYYYY store I deal with that does it! After the purchase I'm always grateful!!

I have a 7 month old puppy, Krypto, who desperately wants to play with other dogs, I couldn't find…read moreanywhere to take him until I accidentally discovered the Doggy Daycare! For starters signing him up was so easy and the nice ladies upfront explained where the dogs go and what their day will look like. After a few hours I came to pick him up and he was all smiles and wags. I was told about his behavior (luckily he was good lol!) and how his day went. After taking him home I realized that camp was exactly what he needed! He had better manners with our other animals, was able to relax and seemed very content, and slept through the night with no issues. I will absolutely be coming back and already plan to have him try the pet hotel! Thank you guys for an awesome service and letting my puppy be a puppy.

Very disappointing experience. This was my cat Raymond's first grooming, and they did a poor job…read moreshaving him (see photo)--uneven and careless. Worse, he had an accident in his crate on the way there, and they put him back in it without cleaning it, so he came home covered in urine. My husband picked him up already in the crate, so he couldn't check the grooming beforehand. We will not be returning.

So we have been going to Pet Supplies for 2 years to have Chris the groomer trim…read moreour dog.We let him know that our dog had a TPLO surgery and can't stand too long but Chris knows how to do the bath and cut for our dog.We will definitely recommend any dog parent to use him .

I could have sworn I wrote a review for this place. I live in Tower District so I have to drive all…read morethe way here just so my boys can go shopping for toys, treats and get my Dude's nail clipped by Otis of course. We come every time my boy needs a manicure. The staff are always friendly and Otis does a wonderful job with Dude's nails. My boys love the rainbow Sherpa man toy from here, but it is originally $8.98 and I always wait for it to go half off so I can get 2. My boys, Dude & Saint always come here for birthday cupcakes, toys & treats. I always walk out of here with more than I plan to spend because why not. I bought my 10 year old terrier his 10th birthday cupcake, 3 toys and a bag of dry liver for his gifts. I've been trying to celebrate him everyday. Definitely my favorite pet store and I'm sad the one near me closed down.

I went here to get some bone chews for my big dogs. The prices were fair and there was such a wide…read moreselection of pet related items! The workers were really sweet too!

awesome staff so friendly, knowledgeable, and happy to help…read morei also love all the different products available not to mention they can order more at your request

The Best Fish Aquarium Saltwater and Freshwater Shop in the Valley! Marc's the man. He was the go…read moreto guy for my time I lived in the Clovis, while going to Fresno State. The fish are all heathy and the water is completely clean. He even put in a huge water changing system at the shop. Marc knows what he was talking about. Was glad I could stop by with my daughter and let her see the shop and of course the Man, Marc!

The best aquarium store in San Joaquin Valley / Fresno County. Knowledgeable and helpful. My father…read morein law has been coming here since the 80's. Good prices and honest. Freshwater, saltwater, turtles, and more, but his specialty is saltwater. I love coming here.

Relating specifically to grooming services. I ended up booking a last minute appointment for my…read morefrenchie as I noticed she had begun to scoot her bum and knew she needed her glands expressed. She was taken in right upon arrival and the groomer was very sweet and knowledgeable regarding my breed. I had gotten a package for conditioning and added a stitch bandana

Very helpful staff, they had what we needed to help our pups…read morerecover from travel-overload.

The best corals and fish at the best prices! My go to store in Fresno, Blue Planet never disappoint!read more

This store in my new favorite coral shop. Love the selection and the corals were amazingly healthy…read moreand came in great size frags. The best thing is the prices were great and the owner was super knowledgeable and friendly. Definitely looking forward to visiting again next time I'm in Fresno.