The staff are very nice and helpful. The store is constantly ravaged by the local homeless population. So, their website will show they have plenty of an item, but you get there and they're completely out. Totally not the employees fault, but makes shopping there a very hit and mostly miss trip. read more

Beyond horrible customer service/help. Sat there for 20 dam* minutes waiting to just get feeder fish and not ONCE did I get helped. The guy took 10 minutes to get 2 gold fish and knew we were waiting and just walked away never came back. He was just walking around the store seeming clueless. There was also no one at the Registers while we were waiting and some guy sat there waiting and started scanning his own items because WHY ARE WE WAITING 20 minutes for a worker where there is absolutely no one in the store?!?? I would have started scanning my own items to if I were him ... I was about to start scooping the feeder fish out that I needed because clearly they need help Like I'm sorry but we shouldn't have to do YOUR JOBS FOR YOU!!! We ended up just leaving after waiting 20 minutes because I still GOT NO HELP Will not be coming back here. read more

2/3/26- Staff during the night was very rude and had bad attitudes, urgent for us to leave, sitting around doing nothing. They did not care to make a sale for a reptile that we were going to buy so we obviously walked out. read more

The store is clean and well stocked . They carry a dog food line that works well for our dogs.

buying something heavy ? don't come here you'll have to carry it. THEY HAVE NO SHOPPING CARTS, last time I was here was over 6 months ago and they still dont have any carts. my dogs food is over 50lbs and I had to carry it out to my car. this is probably the worst Petco in town. Wont be coming here again. read more

You will be pleased to get fantastic grooming from Bryan U. in Grooming like Scout (our German Shepherd) did. Scout's nails look so much better than before. Thank you Bryan for fitting us into your schedule even though it would have been your lunch break. I offered to come back after your lunch but you were so kind to stay a bit longer to help us out. Thank you from me, and 'arf arf' from Scout. read more

Out of all the Petco locations this one is my favorite. The staff are always so nice and knowledgeable. I've purchased tanks, fish, pet food, tank supplies. I love the vibe of this store and recommend to my friends and family. read more

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I went to the vetco vaccination clinic here and was very thankful the doctor was so understanding about my very reactive dog. She was very understanding, and companionate. It is been hard to find somebody that has the patirnce and understanding for my dog. I highly recommend . The dr. name was Dr Ashley Freitas, she was a blessing! read more

Where do I start. They say they have items in stock. Then you order them. Wait three hours then they send you a email saying they're delayed. This is after they charge you. Then you have to either way 24-48 hours to get a call back regarding the order and then 2-3 days to get refunded. All while my animals are in need of certain medications. They certainly don't care about animals. But they do care about a profit margin. Either someone's not doing their job as far as inventory or they're just trying to get into peoples pockets. I won't be doing business with them anymore and if you value your pet you won't either. read more

Walked up to Petco this morning and there were people outside looking kinda confused. I walked up to the one door and it would not open. No sign, no cones. I asked the couple if they were open and they said they didn't know. I walked up to the other door and it opened. I asked the male cashier if the door was working and he said no. I suggested putting up a sign or cone or something. He muttered something like he was the only one there. So I saw a wet floor sign and told him I was putting the sign in front of the door. I saw two other workers in the store. This store is so bad! Always a mess. Floor always dirty and managers seem not to care. If you have a choice, I advise to shop somewhere else. read more

I have been bringing my dog to this location for grooming services for about 8 months. Everyone is always friendly and helpful. Brian does an amazing job with my dog and is incredibly professional and friendly. I have tried other Petco locations in Fresno, but am much more impressed with the customer service and grooming at this location. read more

Friendly staff and very clean and organized store. They seem to know about the products they carry and have good recommendations

GROOMING DEPARTMENT: My pup Oro can be anxious around new people but Jean made him feel comfortable and got him looking so handsome. My husband and I gave him a funky at home haircut, so we mostly wanted him bathed with add ons like nail trimming, ear cleaning, and teeth cleaning. Upon arrival, she asked if we'd like to even him out with a scissor trim for a small fee and suggested we use a certain shampoo instead of the one we chose because she noticed his skin was pinkish and that could be a sign of allergies. To me, this shows her professionalism and passion for her work. She's what every dog parent wants in a groomer. I will come back and recommend her to all my people. read more

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I frequented this Pet Co when I lived in Old Fig because it was the closest one to me. I ended up switching over to Whities because they sold the huge bag of Wellness cat food (Pet co only sells the small bags, FYI ). Anyway, I made the conscious decision to switch my cats on a urinary/ hair ball control formula by Science Diet. They carry all sizes here so that's convenient! I will probably be coming here from now on. All team members I've come across are friendly and always willing to help. Side story: I discovered a tiny kitten dying in the middle of the road and well, I couldn't leave it there. I picked up the little guy and I came here because they have an extensive cat area. I had hoped they would help to provide resources for me to save its life. This blonde woman (can't remember her name) in the office area actually volunteered to take him off my hands and nurse him back to health herself. She then fostered him for 3 weeks for me! She was such an angel for doing that. Not only was his life saved but I found an amazing family to adopt him and now he lives in beautiful Woodward Lakes living his best life. I wish I could remember her name, darn it. But I'm ever grateful for that moment and the huge hearts here at Pet Co. read more

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Quick in and out. Doggie treats! We needed doggie treats! Found what I was looking for and headed to the checkout, which was quick. Friendly cashier. Starting my Christmas shopping, so I need to stop back in soon to pick up a sweater for my doggie for winter and a new toy or two! If your doggie likes to go shopping with you, they are welcome at Petco, too! read more

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Seriously one of the best Petco experiences we have encountered. The employees were beyond helpful and friendly too. You can honestly tell they have a heart for animals and it shows by how they interact with your fur baby. We went in and were not greeted so I thought it would be bad, but every employee was busy cleaning, organizing and stocking shelves with new stuff so I understood. I did get asked a few times if I needed help so that made up for the slack. We had a few questions regarding a new retractable leash we were going to purchase because my daughter insisted on buying a fancy one with a poop bag holder and a flashlight. I didn't get the girl's name that helped us but she was informative and even told us if it was cheaper online (Petco.com) they would honor and match the price. Bonus!!! Upon check out I noticed the line was getting a bit long, but they immediately began to open more registers so customers would have a prompt checkout. They honored the online price match and accepted my email coupon of $10 off $30. We walked out of there in pure smiles and are 100% satisfied customers. read more

Petco - Slight modeling - Pet Stores Near Me - Fresno, California

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So, Normally I would have given 5 stars because I absolutely love this store. Everyone is typically so nice and friendly... and I come to this store about once every two weeks... but today was different. Today I walked into the store and there were no carts, which is not a bad thing given the area, and people not returning them into the store. I walked to the back to see if they had the items I needed... and they did!! So I see a store associate walking by and I said... Hi... I kinda need help because there are no baskets at the front.... He then told me where the carts were and I said... I know where they are it's just none available and I needed help with my items... this is where it went left... because I expected him to say maybe I'm not available but let me find someone who can help... no he decided to go into how he is a pet handler and can't help me and just walked away... okkkkkkk.... So then another associate walked out, and I'm like yeah is there someone less rude to help me? She was amazingly helpful and carried 3 bags of litter to the front by herself, then got me a cart!! I wish I would've gotten her name, but she is what Good Customer Service is supposed to be. No matter what position you are in an organization it's a team effort to set your establishment apart from others! I get it everyone has bad days, not everyday is amazing! She even went out her way to say in his defense he's super busy... but nobody is ever too busy to be helpful and respectful!! And if u couldn't handle a human with respect and dignity how do you treat the animals you are entrusted to handle!! Thanks again to the young lady that took the 3 minutes it took to help me... read more

Ok asshole's work here no eye contact don't speak when you walk in and when you ask for help it's an inconvenience 1 star from me won't be back!!! I won't even order online from this experience. And I don't want to say it's because it's on Blackstone and a high traffic of low income society because I drove about 15 miles just to come to this Petco and I am totally totally disappointed. I will be driving the 20 miles to Clovis. read more

Bought two fish here on Wednesday, brought them home by Saturday 10 of my fish that I've had for over three years We're all dead. Don't buy any fish from the Petco on 4144 N Blackstone or actually from any Petco. Now I understand why they have such bad reviews and also a low rating. When I told the manager she acted like she could care less, guess management is as bad as the store. I will never spend a cent in any Petco ever again and you shouldn't either. Go to Whitie's Pet, the people there are great and the fish don't die. read more

my roommate was trying to schedule a grooming appointment for her dog. She first made an appointment online but when she arrived that day they said they DONT EVEN SCHEDULE ON THAT DAY. So than she tried scheduling for another day she has other errands to run so she tried calling the office multiple times and just got an unprofessional conversation and didn't even get transferred to the people in grooming. When we arrived we saw the DAMN RECEPTIONIST COLORING. read more

I made an appointment to have my dog groomed, today was his day. I called and no one answered to get in the store. 805 I went to the door, the janitor let me in. I went back to grooming, OMG it was so dirty! Dog hair everywhere, you expect some but no one cleaned from the day before. Then this guy showed up, he had a puppy in a box, he was worried about the puppy, ok, I asked him why this studio was so dirty, he said, where? I'm the first client of the day! I pointed out the lobby being very dirty which he blamed on people waxing the floor. Well i refused to leave my dog, he did not seem well, not my dog! so, this guy Gene Beri escorted me out of the store, screaming all the way, got to the door and was told not to let the door hit me in Ass. i called corporate, while on the phone, this Gene Beri brought the day old puppy out to his car and put it in the back seat and brought out another dog went back in the store. one can only assume after i left the puppy was no longer alive, who would leave a day old puppy in a cold car? i spend dollars at petco, i no longer will. Petsmart here I come! read more

Make sure you buy the expensive "all natural" dog food or they'll try and shame you for buying anything else

We don't typically shop at pet stores because we get our supplies delivered, but when we're out of something unexpectedly or want to grab some treats, Petco is always there for our convenience. We're always greeted when we walk in, and the shelves are always stocked neatly. Petco also sells a lot of store exclusives that I like to check out (especially during the holidays). The last time I had gone, the lady ringing me up mentioned the have a program where I could be getting discounts on my oet supplies. She went out of her way to explain to me this program and its benefits. The customer service is great and left me with a better experience! The convenience, exclusives, and customer service keep me coming. read more

The guy at the register likes to waste 10 minutes of your time to ask questions to get you signed up with whatever when he's told firmly at the beginning and over charge me for a bottle of shampoo that's worth ten. Pushy salesman is not worry about they're customers they're worried about making that money read more

Although Petco's get a bad rep for being the worst. My dog needed a bath sooo bad and I was concerned with his awful shedding! Soo I took him late night at 6pm ( every other place was booked or closed ). And I picked him up about an hour later. He was soooo happy and feeling amazing, also paid to get his teeth brushed which made him smell all around great. And they even added a bandana to make him look 100x cuter read more

Petco - Pet Stores Near Me - Fresno, California

I brought my dog for his grooming this morning. The two groomers who attended me were nice. But didn't seem to know how to handle my dog. They got him into the kennel while they were doing my paperwork. Then he escaped. Did she not lock the the kennel? My dog has had a grooming before with Petco so I didn't understand why it was a problem. The groomer Misty was very timid with my dog. They took him in and I left. But as soon as I got into my car I got a phone call. They said that they couldn't work with him. I'm disappointed because the previous groomer at Petco had no problems. I'm just confused. read more

Very disappointed in service in grooming area. Went in to get my puppy's paws trimmed , our dog got a little too excited and had an accident and peed. We ask for a napkin to clean it up and they grooming lady (ASHLEY) started telling me " is your dog fixed, is he fixed! You should get him fixed THATS DISGUSTING." And she went on and on and being so rude . It was an accident, it's a dog what do you think he might do . Once again we were going to clean it up. she didn't even end up doing a good job on the trimming and she did it in literally 3 minutes. Are you serious? Horrible . Once again the lady's name was Ashley . read more

Petco - The VERY disrespectful lady and my puppy - Pet Stores Near Me - Fresno, California

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Customers service here is great. They have a lot of options here for your pets and overall the place is clean

This is for the grooming dept. I took my little dog to get clipped and groomed. She is a pound puppy and has scars of a traumatic life but be she's generally a happy dog as long as people are sensitive and maybe give her a treat. I just moved back to Fresno and don't have a relationship with a groomer yet but I had to get her done in a hurry and was in the neighborhood so I took her to Blackstone Petco. In the 6 years I've been taking her to groomers I've never had a problem with a groomer. But I was charged a "special handling fee" at this Petco because she was "snippy" and it was "harder" for the groomers to clip her. Really?I agree she is a bit of a crack baby and told them so. Most groomers are really, really good with animals and intuitively they seem to understand abused or sensitive dogs and tend to have a super happy fun time vibe about them. You know...talk baby talk to them....tell them that they're the "goodest most sweetiest puppito in the whole wide world bee bee bah bah boh bo" and then give them a treat. No so here. I had the sense some of the groomers really didn't like animals at all. Some of the employees might do well to be trained in basic dog psychology, perhaps. Simple things like having treats, squeeky toys, talking baby talk would have gone a long way with my dog. Getting charged an extra fee because they're not good with animals was a bit frustrating. I will never come back here for anything. read more

Petco - Pet Stores Near Me - Fresno, California

This is the best petco location in the area in my opinion. It has a bit less traffic and while the outside looks a bit sad, the staff inside are lovely and the groomers are just fantastic. Ashley P is a rockstar groomer and after bad experiences at other locations, I have a new found appreciation for how thorough and patient the staff is at this location. Thank you thank you read more

After trying out the newer Petco out in Clovis and then the Petsmart in Fresno in search for a betta for our newly acquired 5gallon chi tank, we returned to this Petco. While it is not in the nicer shopping center like the other one, this store has a larger variety of healthier fish than the other two stores, and even when we search elsewhere for fish options, this store has a better selection. If you want something more than the standard crown tail or veil tail this is a great place to go. We ended up getting a pair of nice female Bettas and a moss ball (what betta tank is complete without one?). We were greeted upon entering the store and offered help (even though it was obvious the gal was trying to get the closing duties done). We didn't need help as we are pretty fish savvy, but it's always nice to ask. The prices were good. Our fish look healthy, as did the moss balls. :). They also Had some of the more fancy Bettas. :) read more

Petco - Pet Stores Near Me - Fresno, California

Ordered food for dog and their app tells u one thing and the store does another and I went to pick it up they refused to give me my order and then told me I had to go another night without my order and when called store they told me it's not their problem that I need the food that I ordered and paid for I have to wait by the manager. I am done using their delivery I will just start getting my stuff elsewhere read more

I've been to this Petco to use the adoption center (which is run by Cat House on the Kings) and to buy pet food and supplies. The adoption center is located inside the building, and has a few different rooms where you can visit with the cats. It's a much nicer experience than seeing all the animals in cages or hiding out in their cubbies. The adoption process goes through The Cat House on the Kings (which I've reviewed separately on their business page). The initial offers on their rewards club worked out great - when I picked up the kittens we were given coupons to use which gave half price on the food the kittens had been raised eating. They also send decent coupons in the mail. The store is pretty big and I didn't pay much attention to anything outside of the cat section, but it's a bit larger than I've seen in other stores in town. The staff were helpful and there wasn't a wait to be served. It's not in a part of town that I visit frequently, but it's perfectly fine and the adoption services are better than others I've seen. read more

The store was clean. I like the many options for the pet adoption. I didn't realize they had so many cats for adoption. They also had dogs. If you need dog training that is also available read more

His first haircut he did very good and the groomer did a great job! ‍‍‍ We're so happy with the results and great customer service Kai is so happy he loves his new looks he come home and was so happy especially with his new treats the manger offer and all his new toys read more

Petco - He loves his new toys we got for him after his grooming - Pet Stores Near Me - Fresno, California

Not because of bad or horrible customer service but seriously, reptile owners having to pay 16 cents a cricket. Disappointed that they rob thier customers, crickets should go 20 for a dollar but at high cost 10 for a $1, but 10 for $1.60 is just sad. Never again, only reason I went here was it was down the street from my work and my leopard gecko is hungry, bad mistake on my behalf. read more

This location is a bit far from where I live, but definitely worth the drive! The staff is ridiculously friendly and always goes above and beyond to make sure my dogs and I leave happy. read more

I came in for a few things for my pet hamster and dog, I was approached by a nice employee by the name of Sarah. She was extremely nice, helpful, and also had knowledge on which items would suit my pets best. I did not feel rushed or pressured to buy any of the items but instead she educated me very well in a respectful manner of what to buy and happily ringed me up. The store was also very clean and had helpful employees. I Would very much recommend this Petco to anyone, it's my new pet store. read more

We are new kitten owners and needed a lot of info. James was absolutely outstanding, extremely helpful and knowledgeable. David, at the register, was equally as amazing! Helped us enroll in the point plan and also gave superior service and information! read more

This petco is really sad... the chinchillas are all crammed together into a tiny cage/box and look so depressed. Same thing with the guinea pigs. The cashier was lazy and barely moving. If your an animal lover don't come here it will make you cry read more