I've been taking my dog here for almost the entire year of 2024. On Thursday, I dropped my dog off at 9 AM exactly. I received a call at 4:52 pm that my dog was ready. My husband left our home and clovis and arrived at 5:30 pm. He was "reminded" by Julie that they closed at 5. I'm not sure how we were expected to pick him up in 8 minutes during rush hour. My husband felt terrible and tipped 30%. He brought our dog Ani home and honestly? He didn't look groomed at all. We paid 107$. I'm so disappointed and will be seeking a refund. I have family members that bring their dog here, and we will not be returning. edit as of 11/09/2024 I was in contact with the owner, Marilyn, this morning. Over the phone she was great, cooperative, and understanding. She offered for me to come pick up cash from the business. I drove over about an hour later, and Miss Marilyn absolutely did a 180. She chastised me for "not specifying" that I wanted my dogs neck trimmed. She told me she fired her employee and she left in tears (not my issue - but she made it out to be). She let me know that "blasting her business on yelp" affects her family. I think what really affects her family is her gaslighting attitude. If you don't want your business reviewed on yelp, dont have a business page, and don't offer subpar services. I feel terrible for the employee caught in the crossfire but thankful she no longer has to work under such and unkind and unprofessional woman. Be aware, if you do not praise her services you will be attacked publicly. read more

Palm Bluff Paws - Example of non-trimmed hair. - Pet Groomers Near Me - Fresno, California

Ashley was amazing and right on with instructions on the cut I wanted for my Mini Schnauzer! The time was great too, nice team!

Didn't follow any instructions I gave them to what I wanted for my pup and when I got her home and looked closely at her, she has a lot of little cuts from the clippers and hair is uneven on face. Also Her nails were not cut or filed properly. Not at all worth the $75. We will not be returning. read more

Excellent service walking into the door. Greeted by Julia. Heard a commotion in the background. Asked if it was OK for my pup to be trimmed and was assured it was. read more

This is simply the BEST place ever! Every single groomer here is completely in love with our fur babies! Since becoming a Chi-Mom, I am one of those helicopter parents when it comes to Maggie, but I don't hesitate to bring her in. All of my pets have been here and Marilyn is referred to as Auntie Marilyn in our home! read more

Palm Bluff Paws - Here's my Maggie with her scarf after a grooming. - Pet Groomers Near Me - Fresno, California

THE BEST and THE SWEETEST people working with our fur babies! They are patient and loving interacting with our dogs!

They take great care of my big baby! He comes home well groomed with nails clipped and happy! read more

Palm Bluff Paws - My big baby - Pet Groomers Near Me - Fresno, California

This groomer has been a true godsend!!! I live at the coast and simply can't find one groomer in Carmel that does what I call the Jess Rona's cut!!! look her up on TikTok!! So I started going to LA for just, that by one of her amazing groomers ... But that is no longer needed because Palm Bluff Paws is BEYOND EVERYTHING I WANTED!!!! I was so impressed and the girls follow Jess there which was super fun read more

The ladies do such a great job! Very nice staff. Very patient with my little Chihuahua who has a big fear of having her nails clipped.

Sabrina is the BEST Doodle groomer. She won't Poodle your Doodle ;) More importantly, she always takes the best care of our fur-baby and treats her like one of her own pups. Everyone is always very kind read more

We've been taking our dogs to Sabrina for a few years now, and we couldn't be happier! She's incredibly sweet and always greets them with such warmth that they're instantly at ease. She does a fantastic job with their grooming every single time, making sure they look their best. Her attention to detail and genuine love for animals really shows. If you're looking for someone who will treat your pets with care and leave them looking perfect, I highly recommend Sabrina!! Our dogs Honey & Tantor LOVE Sabrina!! read more

Palm Bluff Paws - Honey and Tantor after they were groomed by Sabrina - Pet Groomers Near Me - Fresno, California

I've been taking my baby to Sabrina for a while now, and we've been so blessed! She takes great care of him and he's always so excited to see her! The girls are all great and have helped keep my baby smelling fresh and nails trimmed! I can't thank them enough for their kindness and gentleness! Will be a long time customer. read more

Great location and we have been with Sabrina for 5 years. Our dog Bella loves her and perks up and gets excited when I say, " You want to go see Sabrina?". They do a very professional cut and clean and we have been happy with them for years. read more

Palm Bluff Paws - Pet Groomers Near Me - Fresno, California

Palm Bluff Paws is Awesome and I Love taking my fur babies there. Sabrina Smith is the Best!! I drive from Visalia to Fresno because my fur babies love her so much! read more

They were very quick to respond when I called, said if I could get him there in 10-15 min. They'd make room for my dog Ollie to be seen. Got him in and out for a nail trim in under 10 min. Price is a bit higher than I am used to but for the level of service I got today, I'd say it's worth it. They are very personable, the space is very clean and inviting, and the staff did a great job with my dog who usually struggles having his nails clipped. Will definitely be back! read more

I love this place!! They are so sweet with my Dani girl, and they always do a great job! They are very reasonably priced too!

Wow they did such a great job with my babies and their first haircut. When I picked them up they were not nervous or shaking so I could tell that they were comfortable with everyone at the shop. It was such a easy and pleasant experience to drop them off and pick them up. They did such a good job. We will definitely be going back for future haircuts. read more

Palm Bluff Paws - Kona& Diva after haircut photo. - Pet Groomers Near Me - Fresno, California

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took in my small dog with overgrown nails for a nail trim and to shave her paw pads & sanitary area as a walk in. turned put great! read more

Palm Bluff Paws - Pet Groomers Near Me - Fresno, California

I'm so happy with the services at palm bluff paws. We have been with Sabrina for a long time she is the best! Always leave happy.

Our Goldendoodle Huxley, has been going to Sabrina for 3 years. We absolutely love her and we are always pleased with how handsome our boy looks after seeing her. Sabrina is kind and patient with all of her pet clients. I highly recommend Sabrina, if you're looking for someone you can trust. She will treat your pet as if it were her own. read more

I take my Australian Labradoodle to Sabrina and she is the best! my dog is a puppy and full of energy! Sabrina is so patient with my baby and takes good care of him! the staff is very friendly and accommodating! I highly recommend Palm Bluff Paws for your dogs grooming needs!! read more

My two dogs have been seeing Sabrina for what feels like years now. She is so good with both my dogs and the business as a whole has been nothing but respectful to us. read more

We love taking our two boys (long haired dachshunds) to Palm Bluff Paws. We had spent about two years trying different groomers for our boys but no one fit the bill until we were referred by a friend to Sabrina. She does a phenomenal job with our boys. Scheduling is always a breeze and Sabrina is always quick to respond and accommodate. We pass by three dog groomers on the way and it is always worth the drive to Palm Bluff Paws! read more

Great place to take your fur babies for grooming! The parlor is clean and the staff is friendly . I've been taking my Yorkie there for the last 2 + years and Sabrina is so sweet and always does an awesome job. You know you can trust them to take good care of your pet. It's the only place my dog doesn't shake from fear. read more

I've taken my two little pups here twice now and they do a great job! Got their hair cut and shampoo. No scratches or cuts (they would have cuts at the last place I went to in LA ) the front lady is very busy but she is nice and helpful to work with. I highly recommend this place! Good prices too. They offer teeth brushing, hypoallergenic shampoo too! read more

Great friendly service. I took my Labrador Chloe for a day spa treatment and was very pleased.

Marilyn (owner)- When I brought my puppy to be groomed by Marilyn, I was given a disclaimer that first visits may not produce desired looks, as puppies can be difficult. I was pleased upon pick up; she was able to do the full cut. My dog looked great. Marilyn provided an in-person consultation pre-appointment and a report on how my dog did post-appointment. She was great at communicating and did a great job on the cut. $95 "Stewie" (groomer)- When I brought my second puppy to be groomed, I was given the same disclaimer. Upon pick up, my second dog was not able to receive the cut; she still had her full coat of fur. Her service included the bath, cleaned up around her eyes, and a nail clipping. Stewie's consultation was pretty quick, I didn't leave feeling as confident as I was when I worked with Marilyn. At pick-up, Stewie did not come out to offer an explanation or report on my dog's experience, which would have been nice given the service was not able to be completed. $85 Understanding my disappointment, the front desk offered me to come back in a couple weeks to try again. I told them bi-weekly appointments at $85 wasn't something I wanted to do and would schedule out my regular eight weeks if that's what they were offering. Front desk then went back to discuss with Stewie the terms of the appointment. It was then that I was offered a complimentary service, which I accepted. When I got home, the offer didn't sit right, as I understood groomers' pay has to do with the services they provide. To me, a complimentary service suggested the groomer felt responsible somehow. So, I called PBP to ask (1) Did something go wrong (i.e.- not enough time), (2) Why two weeks out if my dog was freshly groomed now; I felt bad the groomer was going to go through the whole process again, (3) Could I come by to get the comped appt in writing. 1. The comped appointment was scheduled for a time when Stewie would have more time to spend with my dog. 2. Two weeks out was suggested to allow for my dog to decompress before going in for another try. 3. Front desk confirmed the comped appointment and told me not to worry about coming by as my next appt was in two weeks and that she would remember. Always get it in writing, everyone. I showed up and was asked to pay $120 in addition to having already paid $85 a couple weeks prior. Despite recalling our conversation at the first pick-up, our phone conversation regarding the second comped service they offered (I didn't ask- they were the ones that offered it), and me telling them I wasn't interested in paying for bi-weekly services, especially if the cut wasn't guaranteed, the offer of the complimentary service was conveniently forgotten. The only explanation offered was that I was the one who must have misunderstood. The situation is really too bad and pretty disappointing. Marilyn was really good. Stewie also did a really nice job the second time. If you choose to give these guys a shot, remember- always get it in writing. 08/25/2022 UPDATED RESPONSE: It should be noted Marilyn was not a part of communication or transactions with my second dog. The following is true and accurate: I did not change my request. I requested the same cut/style both times. See time-stamped photos sent to Stewie; same photo sent for both appointments. Text associated with photo sent on 8/12 was reiterated info due to no consult provided by Stewie. The first appointment was not able to be completed due to Stewie not having enough time to spend with my dog I was very clear I did not want to do bi-weekly appointments with no guarantee the cut could happen. I was very clear that I would schedule out my regular eight weeks if the offer to come back was another appointment for which I would be charged. The front desk never communicated the appointment would cost more. In fact, I was told the "re-do" would not cost anything at all. I never refused payment. Marilyn's comment "I refused to take her payment" suggests I offered to pay, which I did. To Marilyn's comment that I could not afford to pay- The 3.5K and 5K price tag associated with my dogs suggests otherwise. It wasn't the $120 that was the problem. The problem is that I was told two very different things. There was no truth in how the business transaction was handled then, and it is absent now. To Marilyn's comment that she's never used the word "complimentary"- That's true. She was not the person who said the service was to be complimentary. Her front desk lady said it twice. Check your surveillance; you'll hear and see exactly what was said. Don't be upset with me, redirect your staff. Lastly, I did not throw anything at anyone. I left Stewie's tip on the counter and left. Thank you, Marilyn, for this gem of a response. Your reply speaks to your 30 years as a professional and it's good the public can see that. In case you have second thoughts and choose to take your reply down, I went ahead and attached it. I got it in writing. read more

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We were referred by our regular pet salon for our Goldendoodle since they were not available. In my 9 years of having our sweet boy, this was the worst grooming experience we have ever had. His ears are incredibly short, tail cut in the weirdest manner and directions for his cut were not followed. read more

I have an 18 month old Aussie. That means I live with a very lively shedding machine. I can live with the hair but I hate the dirt that gets tracked in on the fur between his toes. Unfortunately my guy thinks that everyone is his new best friend and needs to be greeted with boundless enthusiasm. This includes barking incessantly until he gets to greet them. My prior groomer told me that I would have to have first in the morning appointments, pick him up the instant he was done and pay an extra $40 charge because he barks. Taking this as being fired, I looked for an alternate groomer. I was given a recommendation to Palm Bluffs by several people. My life got better the moment my dog and I walked through the doors. Dogs were barking everywhere! I asked the receptionist "You allow them to bark?" She gave me a puzzled look "They're dogs. Dogs bark." Ashley gave my dog a great grooming. Completely deshedded (many thanks from my vacuum), claws clipped, and pad hairs trimmed. He came out very happy and apparently caused an acceptable amount of chaos. We'll be back regularly. read more

Palm Bluff Paws - My Aussie at work. - Pet Groomers Near Me - Fresno, California

They took great care of my Yorkie. He came out groomed nicely and the price was reasonable. I prefer my dog not to be crated for long hours so I show up early and ask him to be out early and they accommodate me. read more

They were super great with my dog - and me! They took us for a walk in really fast for a nail trimming. My pup left very happy!

Took great care of my dog and she was a happy camper when they were done. I think my groomers name was David. I have a labradoodle so she only gets a close shave once a year. Their quick customer service and care is greatly appreciated. read more

Been here twice. Second time they squeeze my pup in so that was a plus. There are two reasons I'm not giving them 5 stars. One is that they don't have an administrative or phone app or even online method for customizing the spa treatment so that there's shared understanding for me and them. However you can tell them verbally or call them after you drop off. Second is that I like my dog to smell like she just got a bath. Before I hurt my back I would bathe her and she smelled squeaky clean. Other than that, this place is very economical and professional. Staff is very kind and friendly. They put a cute bandana on her both times and she always looks like she had a blast when I pick her up. read more

My first time to this groomer, took my Maltese. He was done by noon. The staff at the front desk is beyond gracious, even recommended dog trainer to me as I asked for suggestions. My groomer was Dana she spoke to me before she took my dog and when I picked him up to see what I thought. I made an appointment for 3 weeks from now to get in a normal routine. I would highly recommend this place! Make an appointment in advance they are busy! read more

Great service and staff. Been bringing our dog here for years on regular schedule. Various grooming services provided with high quality and attention to detail. read more

Grooming is amazing! My golden had not been groomed since moving here 8 months ago and he was a mess. They knew exactly what I wanted and made him look so handsome. He felt comfortable once he was there so I knew we were in a good place. Def recommend! read more

Palm Bluff Paws - Pet Groomers Near Me - Fresno, California

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Took my puppy Mavis here for the first time and i loved it ! She did as well. She came out so pretty and clean, definitely coming back ! read more

Palm Bluff Paws - All cleaned - Pet Groomers Near Me - Fresno, California

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Marilyn and her staff are the best... They love my pups so much and are so good with them! You can tell they truly love animals and care about the job they do!! read more

First time here and I must say the best place ever, it was our cat bandits first time and he loved it very much.... clean cut and polite people I recommend this place... ... read more

Palm Bluff Paws - Bandit after his haircut - Pet Groomers Near Me - Fresno, California

We've been going with these groomers for many years, before they were even called Palm Bluff Paws. They are kind and caring with our pets. We trust them with our dogs and we appreciate them so much! Excellent groomers, we highly recommend them! They are very busy, as expected, so make your appointments ASAP read more