Services - Diamonds in the Ruff
Bath and groom only
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New grooming place we recently tried out! Really impressed! They were able to trim and file my puppies nails! Our dog is a little handful when it comes to grooming but this place did the job! We paid $65 as first timers for a small dog. We dropped off our dog at 11 and he was good to go by 2 pm! Friendly service as well! :)
My dog was injured, no one told me and the owner of the location called me to argue on the phone late at night. My original post will be attached to this review. On 11/5/22 was my dog was injured at this location. I dropped my dog off between 7:30-8:30 as instructed. He was ready around 10:30-11. Although the haircut was not to my liking I did not complain and I left additional tip. In this post you will see the uneven haircut he received. I noticed that day that he was very sad and this is not normal for my dog. His injury was covered up and I did not become aware of it until this evening when I removed the bandana that this location placed around his neck. Under the bandana was dry blood and a scar. The owner called me a few minutes ago but I refused to argue with her over the phone. She repeatedly spoke over me and filled me with excuses about how her staff would notify her of injury if it happened. Ultimately, she had the audacity to say my dog probably injured himself in the kennel. Here's the thing: 1. This location did not ask for vaccinations information. 2. Receipt was not administered. Please ask for this if you go if you pay with cash. They only take cash or check. 3. Check your animal thoroughly. REMOVE THE ARTICLES THEY PLACE ON YOUR ANIMAL. I am really disappointed with the entirety of this experience and I hope this post helps others. Please do better. The photos are attached!
I have taken my "Olde English Sheep Dog" "Mr Wilson" here twice, and both times they were so kind, loving, professional, and much more. I have never taken my dogs to groomers, but this company is amazing, affordable and frankly, my time is with more than what it costs. It used to take me three hours, and two martinis to wash, dry, and clip my dog with all that shaggy hair!! Amazing!!
I haven't had my little guy groomed in a while, he's always been skiddish and scared. My interactions were pleasant and they were very friendly. My little guy ended up not letting them cut his toenails, which the lady offered to bring him in later in the week so the owner could try. He also had some nasty bowel movements, and they were very forgiving. Overall I had a great experience and would bring Rocket back! They did not charge me for the toenail clippings, even though we had previously agreed on that. FYI, right now they do not take cards. Cash, check or venmo only.
My baby girl looks so pretty. Thanks Diamonds in the Ruff. There's a new pet grooming salon open and they offered 20 percent off my first groom(how nice)
We decided to try Diamonds in the Ruff because it was close to our home and we were ready to support another local business. From the first phone call to picking up the dogs post grooming, the experience has been excellent! Both my dogs have never been to a grooming salon that didn't give them anxiety, until now. These hard working ladies truly love what they do and care about their clients and their adorable pets. If you are looking for a grooming salon that will listen to what you want, and treat your dog(s) like their own, look no further.
The best girls in town to trust with your dogs! I've been taking my dog to Sondra for the past 7 years and wouldn't trust anybody else cutting him! He gets so excited to go see her and he always comes back looking he's very best!!! Couldn't recommend more.
I've been here about 4 times to get my dog groomed all 3 times were great. But this last time I was not pleased with my dogs grooming outcome. My dog has hypothyroidism so he gets bold spots on his body but for some unknown miracle this summer all his hair from his bald spots grew! so when I told the groomer I wanted to keep his hair because it grew back. I told her don't go summer short because I still want some of his hair. His haircut came out shorter then I wanted & was super choppy! They didn't even bother grooming his private area! (Which comes included in his grooming). I'm really disappointed because this place was so good the first 3 times. I'm not sure what happened!?! Totally not fair I paid 55 for a poor job.
Took our puppy for first cut. Called ahead and they quoted $55. My husband dropped off and told them medium cut. She held hair up and said "here" which was about half hair down still leaving several inches. When he went to pick him up they told him he pooped and tried to bite so it would be $75! He is a puppy for gods sake it was his first time! Well that's nothing compared to his god awful hair cut. First off I said medium! Second it is all uneven everywhere! A toddler could have done better! Do your research people. I will NEVER go back!!
I'm not even sure where to start.. I gave them a second star just because I loved their welcoming customer service. I was however, extremely disappointed in finding they either 1) lacked the knowledge for standard sized labradoodles[which I don't feel was the case] or 2) assumed we had no knowledge & would just accept their easy, lazy work as "the only option" for my dog. We decided to try them since we were desperate to get him a bath & thought he was overdue for a haircut. I venmoed them the total while my husband picked him up. They warned him he looked different & also mentioned his adult hair was growing in(not sure if that was a warning that his hair will not grow differently??) They also told him he would shake his head often and "may bleed from his ears in which case we should put socks in his ears to help with the bleeding."!! I didn't understand what they could've done to cause bleeding after a grooming appt...UNTIL we noticed they cut BOTH of his ears when they UNNECESSARILY shaved them! I feel the need to post a before & after picture as well as his scabbed ears. I decided to call & speak with someone in charge to possibly hear somewhat an apology for the huge mistake or some type of logical explanation but she was completely unapologetic saying shaving him down was the only option. The least they could've done in my opinion was given us a call asking to authorize the short haircut, in which case we would've declined & only asked for the bath and gone elsewhere for the cut. For the record, he only had matting on the front two paws and under his ears. He also had the same amount of matting the first time we took him to his very first grooming appt and they were able to brush him out and only give him a TRIM like we asked! (The only reason we tried a different place this one time was because my husband wanted to try a place that specialized in grooming) Customer service prior to his cut was great, however, I feel they had no experience with labradoodles because they didn't even try to cut his hair while maintaining his labradoodle look whatsoever. Hope this helps someone else at least be clear with them about their expectations and ask that they call before completely shaving dogs down like EVERY OTHER GOOD PLACE IN TOWN DOES. You'd think that would be common sense. Also, his haircut was mid October so he was no longer able to be a lion for Halloween like we planned, nor were we able to take his FIRST holiday photos with his flurry fur. His ears are also not growing out as curly as they were! Another FYI, be sure to wait until AFTER you see your dog to pay them since they only offer cash, check, or Venmo as payment options, therefore there's no way to get a refund!
3 months ago
1 year ago
2 years ago
We were looking for a new groomer & we got lucky enough to get one here the next day after we called. It was our first time here today and I'm so happy the way my baby turned out! Drop off @ 7:30 , got called to pick up @ 9 am. I was surprised at how fast they finished her up! The ladies in the front were very sweet & nice. They did well with accommodating my requests such as keeping her fur like a puppy cut and no bows because this silly girl does not like them. We will definitely be coming here again for our next haircut! read more
4 years ago
New grooming place we recently tried out! Really impressed! They were able to trim and file my puppies nails! Our dog is a little handful when it comes to grooming but this place did the job! We paid $65 as first timers for a small dog. We dropped off our dog at 11 and he was good to go by 2 pm! Friendly service as well! :) read more
2 years ago
4 years ago
My dog was injured, no one told me and the owner of the location called me to argue on the phone late at night. My original post will be attached to this review. On 11/5/22 was my dog was injured at this location. I dropped my dog off between 7:30-8:30 as instructed. He was ready around 10:30-11. Although the haircut was not to my liking I did not complain and I left additional tip. In this post you will see the uneven haircut he received. I noticed that day that he was very sad and this is not normal for my dog. His injury was covered up and I did not become aware of it until this evening when I removed the bandana that this location placed around his neck. Under the bandana was dry blood and a scar. The owner called me a few minutes ago but I refused to argue with her over the phone. She repeatedly spoke over me and filled me with excuses about how her staff would notify her of injury if it happened. Ultimately, she had the audacity to say my dog probably injured himself in the kennel. Here's the thing: 1. This location did not ask for vaccinations information. 2. Receipt was not administered. Please ask for this if you go if you pay with cash. They only take cash or check. 3. Check your animal thoroughly. REMOVE THE ARTICLES THEY PLACE ON YOUR ANIMAL. I am really disappointed with the entirety of this experience and I hope this post helps others. Please do better. The photos are attached! read more
5 years ago
2 years ago
I have taken my "Olde English Sheep Dog" "Mr Wilson" here twice, and both times they were so kind, loving, professional, and much more. I have never taken my dogs to groomers, but this company is amazing, affordable and frankly, my time is with more than what it costs. It used to take me three hours, and two martinis to wash, dry, and clip my dog with all that shaggy hair!! Amazing!! read more
2 years ago
6 years ago
I haven't had my little guy groomed in a while, he's always been skiddish and scared. My interactions were pleasant and they were very friendly. My little guy ended up not letting them cut his toenails, which the lady offered to bring him in later in the week so the owner could try. He also had some nasty bowel movements, and they were very forgiving. Overall I had a great experience and would bring Rocket back! They did not charge me for the toenail clippings, even though we had previously agreed on that. FYI, right now they do not take cards. Cash, check or venmo only. read more
3 years ago
3 years ago
We decided to try Diamonds in the Ruff because it was close to our home and we were ready to support another local business. From the first phone call to picking up the dogs post grooming, the experience has been excellent! Both my dogs have never been to a grooming salon that didn't give them anxiety, until now. These hard working ladies truly love what they do and care about their clients and their adorable pets. If you are looking for a grooming salon that will listen to what you want, and treat your dog(s) like their own, look no further. read more
3 years ago
Omg!!!! My boy is soo handsome. First time doing a poodle face as he is a maltipoo but def looks more poodle. Took the plunge. Sandra he looks great!!! You all call sandra for your cut needs!!! read more
5 years ago
The best girls in town to trust with your dogs! I've been taking my dog to Sondra for the past 7 years and wouldn't trust anybody else cutting him! He gets so excited to go see her and he always comes back looking he's very best!!! Couldn't recommend more. read more
5 years ago
I've been here about 4 times to get my dog groomed all 3 times were great. But this last time I was not pleased with my dogs grooming outcome. My dog has hypothyroidism so he gets bold spots on his body but for some unknown miracle this summer all his hair from his bald spots grew! so when I told the groomer I wanted to keep his hair because it grew back. I told her don't go summer short because I still want some of his hair. His haircut came out shorter then I wanted & was super choppy! They didn't even bother grooming his private area! (Which comes included in his grooming). I'm really disappointed because this place was so good the first 3 times. I'm not sure what happened!?! Totally not fair I paid 55 for a poor job. read more
5 years ago
Took our puppy for first cut. Called ahead and they quoted $55. My husband dropped off and told them medium cut. She held hair up and said "here" which was about half hair down still leaving several inches. When he went to pick him up they told him he pooped and tried to bite so it would be $75! He is a puppy for gods sake it was his first time! Well that's nothing compared to his god awful hair cut. First off I said medium! Second it is all uneven everywhere! A toddler could have done better! Do your research people. I will NEVER go back!! read more
3 years ago
2 years ago
6 years ago
I'm not even sure where to start.. I gave them a second star just because I loved their welcoming customer service. I was however, extremely disappointed in finding they either 1) lacked the knowledge for standard sized labradoodles[which I don't feel was the case] or 2) assumed we had no knowledge & would just accept their easy, lazy work as "the only option" for my dog. We decided to try them since we were desperate to get him a bath & thought he was overdue for a haircut. I venmoed them the total while my husband picked him up. They warned him he looked different & also mentioned his adult hair was growing in(not sure if that was a warning that his hair will not grow differently??) They also told him he would shake his head often and "may bleed from his ears in which case we should put socks in his ears to help with the bleeding."!! I didn't understand what they could've done to cause bleeding after a grooming appt...UNTIL we noticed they cut BOTH of his ears when they UNNECESSARILY shaved them! I feel the need to post a before & after picture as well as his scabbed ears. I decided to call & speak with someone in charge to possibly hear somewhat an apology for the huge mistake or some type of logical explanation but she was completely unapologetic saying shaving him down was the only option. The least they could've done in my opinion was given us a call asking to authorize the short haircut, in which case we would've declined & only asked for the bath and gone elsewhere for the cut. For the record, he only had matting on the front two paws and under his ears. He also had the same amount of matting the first time we took him to his very first grooming appt and they were able to brush him out and only give him a TRIM like we asked! (The only reason we tried a different place this one time was because my husband wanted to try a place that specialized in grooming) Customer service prior to his cut was great, however, I feel they had no experience with labradoodles because they didn't even try to cut his hair while maintaining his labradoodle look whatsoever. Hope this helps someone else at least be clear with them about their expectations and ask that they call before completely shaving dogs down like EVERY OTHER GOOD PLACE IN TOWN DOES. You'd think that would be common sense. Also, his haircut was mid October so he was no longer able to be a lion for Halloween like we planned, nor were we able to take his FIRST holiday photos with his flurry fur. His ears are also not growing out as curly as they were! Another FYI, be sure to wait until AFTER you see your dog to pay them since they only offer cash, check, or Venmo as payment options, therefore there's no way to get a refund! read more
6 years ago
The hospitality is so wonderful! They listened to what my vision was for my baby pooch and they gave her a beautiful cut. Thank you for making her look amazing! read more
3 years ago
4 years ago
6 years ago
They did an amazing job with grooming my dog. Only issue was they cut him on his belly when shaving him and never told me about it. It's still healing read more
4 years ago
5 years ago
Ginger at Diamonds in the the Ruff has been grooming my rescue dog, Rufus, for over two years. She has always taken great care with him because he's scared of people he doesn't know. Of course he doesn't like to get groomed, but Ginger is very good at handling him. Rufus looks so much better than when we first got him. His hair cut is a little more challenging than some other dogs. We get a lot of compliments on his looks. I really do appreciate the service at Diamonds in the Ruff! read more
4 years ago
We LOVE Diamonds in the Ruff. The staff is extremely kind and gentle with our Sadie girl. We have used many different groomers in the area, and we are so happy that we finally found the place we can fully trust with our dogs. We requested a purple bow because it's her color, and they surprised us with TWO adorable purple Pom Pom bows. So cute! Highly recommend this amazing groomer! read more
6 years ago
This is the 3rd visit for my pups and again another great job! So happy with how quickly they got the dogs done and their cuts are beautiful! I would suggest Diamonds in the Ruff to anyone that is looking to get their dogs groomed. Our groomers were Tenishia and Desire and they did a great job! Thank you so much! read more
6 years ago
Crystal and her staff go above and beyond to make our little bagel bite the beautiful prince that he is! My mom also takes her dog there twice a week. They treat our dogs like members of the family and make sure they are comfortable and happy while getting groomed. read more
4 years ago
5 years ago
I've given this place chance after chance, tried the different groomers they had here and more of the time ended up disappointed than not because their work was just so inconsistent. I was taking my 2 labradoodles here and every time I picked them up there seemed to be a problem. Whether it be liquid draining from their ear and my dog shaking her head non stop for a couple days and when I told them they swore they didn't put anything down her ear to clean them when I've never had this issue with any other groomer before. They shaved my poor doodles (we call it Afro) completely off her head leaving her looking ridiculous, and this last time my dog was there for 5+ hours and her ears were filthy. Save yourself the headache and money and take your business else where. read more
6 years ago
6 years ago
6 years ago
4 years ago
6 years ago
This darling pet spa just opened at the beginning of June and what a welcome, happy place with very kind employees! The owner offered to gently groom and clean up my senior dog. He was genuinely happy when I picked him up. He doesn't get regular grooming because it's too stressful - today was totally different. Everyone seems happy that works there and the dogs also seem happy and unstressed. I will definitely be a returning customer. Thank you for the spa treatment! Love, Kody and Bella read more
5 years ago
5 years ago
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