I'm going to rate solely on the grooming side. I've been bringing in my baby girl here since she was a pup and now she's 4 years old! Brandon used to be her groomer but he departed a couple years back but luckily we were able to find Patty! She's the best! She always treats my girl with love and care and it shows when I get her back. The best part of the whole thing is receiving the paw-gress reports. Brittany is always great there too! read more

GROOMER IS A NIGHTMARE!!! Manager Rebecca is heartless! I took my Westie Emma to get a bath and cut. When they gave her back to me, HER EYES WERE CLOSED! I didn't fully notice until I got to the car, so I took her right back inside. I asked for a manager, and they sent me to Banfield next door. The vet examined her and found THREE ULCERS IN HER LEFT EYE. She now needs THREE different medications for 10 days!!! I paid $57 for the grooming and asked for a refund because my dog was handed back to me with her eyes closed and in obvious discomfort. Manager REBECCA refused, saying there was "nothing wrong with the cut" and that they'd covered the medical expenses. How is the haircut the point when my dog needed medical care immediately after I picked her up?! Don't take your dog here. I'm furious about what happened to Emma and how it was handled. Look at her before and after the cut! She's struggling to open her eyes!! read more

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We have been coming to the grooming salon here for a few years now; we followed Patty who has been amazing every time and gets our dog done in less than 3 hours. He's a tiny Shih Tzu weighing about 8 pounds and very quiet. Before this session, I called and asked for a recommendation to see what groomer would be a great fit for him, since he's very fragile. We got booked with Dev (Devanie) and I took him in with a lot of trust. The grooming took over 4 hours, I had to drive over at 4 hours because I was worried something happened since I hadn't gotten a call and he was one of the first that got dropped off at 8am. Sadly, he came back a mess and was barely getting his nails trimmed when I showed up. She said that he was wiggle so she couldn't do his face that well. However, it wasn't just his face. One leg was trimmed less than the other 4, the chest area and around the face and ears is uneven and looks bluntly cut, and his private area is still dirty and looks ungroomed. Worst of all I have no idea what he was doing in there for 4 hours, and when I asked the response I got was that some groomers are faster than others, no response on where he was during that time. If dogs are not your love and passion then I don't understand why anyone, that doesn't have their values aligned, would be working in a grooming salon. read more

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Went in to buy 80 pounds of dog food. I don't know about you but for that it would be nice to have a shopping cart except THEY CHARGE TO USE THEIR SHOPPING CARTS. Unbelievable. I will never return to this store. If it's to deter homeless from taking them that won't help because there was still several sitting in the parking lot. Sure I could grab one of those but this idea is idiotic and I will not support this store any longer. Very disappointed. read more

Shout out to Chloe's groomer, Devanie, today‼ She gave her some bling‼ This is Chloe's third time with Devanie and I think they're getting along well. read more

PetSmart - Close up of Chloe's bling today! - Pet Stores Near Me - Fresno, California

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This place is very unprofessional really tried to give them a second chance. I wouldn't trust bringing any pet here. When we walked in I heard full on cursing and talking about customers and/or co workers I'm not too sure. But it made me walk right out, especially since there was more than one employee there and not one greeted us. Never again lol read more

I put in an order for pickup, due to being on a time limit. When I got there to pick up, I waited about 15-20 mins for someone. When I finally got my item (a dog cone) it was not the one I ordered. They gave me a large but I ordered a small. The best they could do is a refund on a gift card.. All while taking their time & being rude. I get the gift card, and ask where the cones were to replace it, they tell me THEY DON'T KNOW. So now I have to go around the store, look for the right size cone, and wait in line to pay. What I thought was going to be a quick pickup turned into an hour at the store. Back to Petco I go. read more

3 locations and never consistent open spot but we are not remanding the location on Shaw !! The clovis and riverpark are pretty good

For grooming I recommend Davanie. Don't know the name of last groomer, job wasn't as good.

this place is very unprofessional they are very very rude and believe that they don't like and treat certain people better than others they are racist to anyone without white skin I will never come to this spot again I feel very played about the way that they treated me and my dog and made me pay a lot of money out of my end for no good service and left me waiting in a room for hours for nothing to get resolved with my pets problems they just made everything worse! read more

I have a rabbit and this is the closest pet store to me. I only come here for the willow and wood ball chew toys they have for small animals. For some reason my rabbit really likes the "All Living Things" brand of willow balls. I have tried the Oxbow willow balls and chews and she will not touch them. But she loves this "All Living Things" brand for some crazy reason. They don't have the largest small pet supply aisle but they have a pretty decent amount of chew toys, hide houses, and other care items. I still don't like that they sell rabbit cages because rabbits do not belong in cages, but as long as uneducated people keep buying rabbits for their young kids thinking it's a great pet option; there will still be a market for them. I was really pleased to see they had her favorite balls on clearance so I stocked up! read more

PetSmart - Pet Stores Near Me - Fresno, California

PetSmart .. . You have theee WORST APP I have ever encounteted!! Please fix it!! I keep getting an ACCESS DENIED ERROR .. . Reallyyy?I? So damn frustrating!! AND we shouldn't have to click ON an item to view the details/flavor/type of food it is especially if IN our carts .. . It's A LOT of unnecessary and annoying back & forth! Not sure how long I'll last as an autoship customer with tgese inconveniences! I mean .. . Its faster and much less frustrating to just go in to the store!!‍ read more

Very poor customer service by the day time store manager. As another reviewer stated, "Unprofessional management". The cashier was rude and very unfriendly. If you need excellent customer service, do not shop at this store. read more

It takes a queue 11 people deep before they call for someone to come help at checkout. After waiting all this time dude wants to do a price check because NONE OF THE CAT TOYS have proper price tags. It's a stick displayed in a cup with other sticks priced at $1.99 to screw other toys onto. None of the sticks had price tags or SKU stickers. So I grabbed one with the accessories (toys to screw on to THIS SPECIFIC STICK SOLD SEPARATELY). The guy didn't realize it was a separate purchase and almost didn't charge me for it. So, being ethical, I told him he needed to charge me $1.99 for the stick. BUT NO! HE HAS TO GO FIND THE STICKS - WHICH HAVE NO PRICE TAGS -and make me and all the other people in line wait while he goes to do a price check, on a plastic stick, that is clearly overpriced at $1.99 anyway. WTF‽ So now we're all supposed to wait for this circus? I told him not to ring out any of those toys and left. Next time I will not be good and ethical. I will just say it's part of the other purchase and let him not ring it out and I'll get the GD toy and get out of that understaffed hell hole. OR HEY! MAYBE YOU PUT SKUs or price tags on everything. Or maybe the employee knows when something is $1.99 and just keys it in. read more

COVID-19 phase: Masks worn by workers and required. I went to check this place out on my lunch and I wanted to get my fur baby Sweetie a toy. The store is very clean and well taken care of. A very nice worker asked if I needed any help and I asked where all of the cat stuff was and she told me. They have a large assortment of cat toys! I ended up picking out a cute furry flamingo one. I went to check out. The line moved fast. I checked out and the worker was very kind and wished me a good day! Appreciated! Great service and large selection of pet stuff! Highly recommended! I'll post more pics after work of Sweetie with her new toy. =) read more

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Pet smart is the only place I bring my Shih Tzu. I walked in 3 years ago as this was my first time ever bringing a dog for grooming and was greeted by Bella. She understood how I was new to it all and explained everything she was going to do. She became his groomer for 2 1/2 years and then informed me she was going to be leaving Pet Smart, she said how she would miss my Yoshi( Shih Tzu) and how he was one of her favorites. She gave me some recommendations on who I could bring him to for grooming. So long story short I chose Kelly and she did not disappoint. She is so gentle and kind. My dog always looks fabulous! Thank you Pet Smart for great service! read more

PetSmart - Yoshi - Pet Stores Near Me - Fresno, California

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Never will I take my dog there again since her leg was fractured there. The staff was stone faced and a. lady kept phoning me every five minutes saying come and get my dig cuz they were closing !! I didn't know they close at 5 pm. ! Not true! This was on a visit prior to the fracture They said my dogs leg got fractured because she jumped out of the cage. I don't believe that as my Jack Russel Tierier is fiesty and jumps up in the air always. Not true about how her leg was fractured. To this day her leg is crooked . Rude people there at that time I never went back it's been about 3 years now . read more

Since my dog's normal groomer was booked about 1 month out we decided to find somewhere else to groom him. We call all of PetSmart in Fresno county and this location was the only one that was booked one week out. So one week later was the soonest they can take our dog. They required us to show proof that our dog has had his rabies shot. They asked us a few questions over the phone and our appt. was set. After we got there and dropped off our dog, they told us it will be about 4 hours until he's ready. It was exactly 4 hours later that they called and said he was ready. When we got him, he had a lot of uneven pieces of hair around his legs. The top of his body was shaved shorter than what I wanted and the sides of him still had a lot of hair. His haircut looked very choppy around his face. My daughter had asked for the teddy bear look since he always gets that style. He definitely did not get the teddy bear look. I asked the lady if she can cut his sides shorter to match the rest of his body, she said that it will be a few hours since they still have other dogs also. I left feeling quite disappointed... when they rang me up, they charged me $48 but then said I was mischarged. So they corrected the price, now it's $52. I asked why is there a price difference, the cashier said because I came in on a weekend. For a Shih Tzu breed Monday-Thursday $48, Friday-Sunday $52... My daughter wanted to look at some of their animals and wanted to buy some fish. We didn't see any rodents/birds. There were only two type of lizards and a lot of fish tanks. A lot of the fish were dead though. We decided not to get any fish, didn't want them to be dead by the time we got home. I don't recommend this place and definitely won't be back! Glad hair grows back and there are other pet stores that take care of their animals. read more

my wife took ramo there(2nd time there) . and came home smelling like wet dog. totally opposite of how he felt and smelled like the 1st time we took him. trust me i have given a bath to dogs and also ramo i know how a dogs should smell. not sure what happened? today..... read more

Unprofessional management. Spoke to MOD on duty , about my pet that was groomed 2 days prior. I took my Husky to groomed . The groomer we always took my pet to was a great groomer . She always did A was the A+ job . She's no longer there :-( we payed good $$$ to have the works , he still smells as well as the brush job Bad . I'm sure it's not the groomers fault, because there new and still learning. The MOD started to lecture me on Huskies and there diet etc , etc . I asked to have brushed again . Then I thought about it !!! No way am I taking my pet back there . If the MOD is rude and condescending??! Then what are they going to do to my pet . So I said ASTA !!!! I'll never go there again read more

NEVER COME HERE!!!!! I got a new puppy and wanted him to be treated to a spa day for his second bath. My poor boy came back with a SEVERE EAR INFECTION! They got water in his ears which caused a YEAST INFECTION IN HIS EARS!! This has taken me SO LONG to get under control! To top it off he is now TERRIFIED OF WATER!!! read more

Great friendly service at the groomers today for our pup, Bleu. Bleu was so happy and smelled great. Thank you Noelia for taking such good care of our puppy. Will for sure come back when we visit Fresno again. read more

PetSmart - Pet Stores Near Me - Fresno, California

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I love petsmart and this is my local Petsmart. So I first have to say I love that it is a store that I can bring my dogs to. My dogs love going here for the fun of socializing, shopping and the friendly staff. Everyone that works at the registers or check out is great. They are efficient, they are gracious, they talk to your pet, win win win for me. Of course things are a smidge different because of covid. When covid first had shelter in place I had a vet visit and took one of my dogs. The manager of the store (I believe he is the manager) was making people line up outside 6 feet apart and wait while they let a limited number of customers in the store. I told the man I had a vet visit and he said he didn't care and to get in line. Being the gracious agreeable person I am I got in line and had to wait nearly 20 min with people who were there to shop. I was NOT okay with this and I actually complained to the store. The next time I went this was no longer the policy for covid / social distancing. I was just at the store a few days ago and I happened to see this same man I was walking by maybe to return a cart and I said excuse me and he glared and walked by. So unfortunately I can't give the store 5 stars. This guy is beyond unhappy and I do think he's a manager. If he hates his job so much and the customers he should work some place else. Petsmart is a happy place and I enjoy going there. Don't put a damper on the good mood for people and animals. Of course I will continue to go back here because my vet is here and it is close to my home, and yes I would recommend this store. Just be forewarned there is one unhappy man working there. read more

PetSmart - Entrance to PetSmart on west Shaw avenue - Pet Stores Near Me - Fresno, California

There is evidence that this PetSmart doesn't take care of the animals and fish that they sell. Many hamsters go without water, and people have noticed other signs of neglect. It might be cheaper for this store to treat these poor creatures as disposable, but what is going on is animal abuse. I hope more customers will come forward when they see neglected or unhealthy fish and animals that don't have fresh water, or other signs of illness. It's sad. I write this review so that something is done. I'm sure some of the people that work there are upset as well, but only a manager or owner can fix this troubling issue. read more

#3, I'm going to try there aquatic (fish) department one last time. They test your aquarium water and say all is good. Yes, you can add new fish to aquarium. We have a 55 gallon fresh water tank. Scaled down from a 100 gallon tank. Purchased Glofish, 7 total. Well sad to say 24 hours they started to die. Lost all seven. No worries, took them back to get new ones. With a water sample. 6 died. I flushed them. Went in yesterday purchased 1 tetra. It's not looking good. Note 6 other fish are doing just fine. I'm taking this last one back when location opens. While I was there, we overheard a person state that they lost all their fish they had purchased two days ago. Something's fishy. read more

Don't bother doing curb side pick up. If they say it's going to be 10 minute be prepared to wait 1 hour. Also waited 1 hour for the incorrect things. How did it go from 40$ order to a 15$ order? They didn't want to get the rest of the things? Been coming here for 5 years. Definitely the last time. This is the 2nd time this happens. read more

Grooming was amazing, however....... He smelled like a dirty dog still when I brought him home. I called the store and they said they bathed him BEFORE they shaved him. That made zero sense to me. Wouldn't you shave a dog and then bathe them? Fur cut was on point though. So I had to give him a bath when I got him home which kinda defeated the purpose of paying them to do it. read more

If there was ZERO stars I would chose that option. I went in last week to the PetSmart on Shaw/Feland for some feeder fish for my aquatic turtles. All the feeder fish were sick/dying or already dead, so I didn't get them. I was told they get new fish on Tuesday's. I live in Kerman(30 minute drive) so today we called and I specifically asked if they had healthy feeder fish, I brought it to the employees attention last time that they were sick and dead, she said "we don't have dead fish" "we have all healthy feeders".. so I drive 30 minutes and arrive to this!!!!! Disgusting. I've also noticed their crabs with no water, sick fish and hamster etc with no water/food.. very sad! read more

PetSmart - All Dead And Sick Fish! Two Weeks Of This!!!! Not Only Is It BAD CUSTOMER SERVICE, It's ANIMAL CRUELTY!!! - Pet Stores Near Me - Fresno, California

I have given this pet store so many chances, but the grooming services suck! The workers are rude and act like they hate there jobs. The groomers lack the skills to cut dog hair, my dogs come out looking like a mess every time. But here I am making another appointment to give them another chance and it gets canceled without me knowing, lucky I checked my email before going and saw the notification. So I call to find out why my appointment was canceled and they said the groomer I picked wasn't available. Uhm ok so when I asked why they didn't call me they had no answer for me that made sense. This place has terrible service, don't waste your time! read more

Pretty good friendly service here. Good fish department with nice healthy fish. Sometimes there is a doggy accident on the floor but it gets taken care of right away. Cashiers always friendly and quick. read more

I have cats, therefore I need to buy lots of cat food. This PetSmart is just across the street from my Target so it is a good spot to get the cat food. Just don't go on Saturdays unless you are a cold, hard-hearted person who can walk right by all these homeless animals that they bring in for adoption. I know this is a good thing, but, oh, how it hurts my heart to see all these little animals without someone to love and care for them. Also, service here is not all that good. Even with a long line of customers, they are not going to open more than two checkout counters. During the week, which is when I try to go so as to avoid the sad "take me home" faces, they only have one checkout stand open. Prices are good, selection is usually excellent (sometimes the shelves get a little picked over) and I can get in and out of the parking lot very easily. That's why I give them 3 stars. read more

So I don't usually do this but I'm REALLY REALLY upset ... I have been waiting for 17 1/2 LONG weeks for my fur babies to be able to GO OUTSIDE and have their first hair cutt...I made plans ahead of time to take them to Petsmart to there grooming center!!! For all the folks out there who already know once you get a special addition to your family not 1 but 2 new puppies.... at first you go all out on all there needs from A all the way down to Z with there supplies... they need everything, they are our babies in our eyes so I headed to Petsmart... and ofcourse I go to the most convenient one which is the one on Shaw/ Feland ... love the clerks and floor staff upfront, always helpful and always showing my babies attention so with that great service I went a step further and got the Vet package through Petsmart/Bandfield and spent a lot of money on that but I didn't care... I felt as long as there being cared for genuinely I'll pay the extra $$$.... Now for the grooming department I had talk to the girls previously on what I was wanting / expecting ... ( I don't understand why they faught me so hard about giving them the whole haircut ) they had this done before so it shouldn't have been so Hard . WELL LONG STORY SHORT !!! Our puppies did not get there hair cutts... they received a shampoo and blow dry and trim around there face and paws... nothing close to what there suppose to look like... there reason was the puppies would not let them but that's a real sorry excuse because every time I seen them work on them they were sitting there fine except when she was yanking the brush through the puppy hair obviously causing pain... I really wish the ladies went a little above and beyond on these 3 and been a little more patient... I didn't show Heidi pics .Before and after but she looks even worse ‍ my poor babies I truly feel the groomers at petsmart we're tired and seen 3 and had mad up the mind from jump that they was giving them the puppy trim because when I told her for the 4th time even though it was already in the computer what they were there for she still wanted to try and persuade me to change it to the puppy trim!! ‍ another thing... they say it takes 3-4 hours for what I originally ask for ( the full hair cutt ) but since we didn't get it they still kept my babies back there scared, and for close to 4 hours.... Like I said IM NOT VERY HAPPY AT ALL !!!! Here are the before and After pics Doesn't look a bit different #petsmartgroomers #petsmartneedmoretrainingwithpuppies #petsmartgroomersfailedmyfurbabies read more

Ridiculous service. The manager Nicole is very obviously on meth. Her mouth constantly moves and she's very irritable. Nicole was as high as a kite ringing me up. She couldn't even take my name and address correctly. I had to write it down because she was so high. She put the date down as June it's obviously September. Like how?? She didn't even print a receipt for my records. Then asked me for my receipt right after. High as a kite, her eyes rolling back. It was weird. The cashier Allison is rude and acted as if she was stepping up to me in an aggressive motion. She was upset that I wasn't laughing about how they were messing up on everything they were doing. I didn't find it funny they were being unprofessional. I didn't say anything at all. Allison took it offensive I wasn't laughing at there nonsense. After 20 mins of dealing with there shenanigans. She looked me right in my eyes like she was scaring me and kept saying rude and unprofessional remarks. She's lucky I'm pregnant cuz if I wasn't things would've been different. When I said Nicole was high she instantly left the building and went home. I wonder why?? The way these two women teamed up to embarrass me as a customer was unacceptable. I suggest everyone be very careful trusting workers with there animals. I would never bring my fur babies here. Literally the main manager is actively on meth during her shift. If your wondering why the pets are dying. No water in cages. Half of the Fishes dead floating in the tank. Slimy cages covered with feces. It's cuz a meth head runs this location.The way she made excuses for Allison's behavior was shocking. I know they must be friends, a normal manager would never allow that. I never seen a more mismanaged store. As I was leaving another customer ran up and airdropped the incident. Luckily she filmed the whole thing. Will be following up with corporate tomorrow!!! read more

Went in to purchase a Kitty Condo, kitten food, kitten shampoo, and kitten flea medicine. The store is very well organized. You will find everything you need for your pampered pets. They do allow you to bring your furry friends into the store. They are furry friend friendly. On the weekends they will sometimes have puppy's that can be adopted. They usually always have cats and kittens that are in need of homes. The store also has a good selection of fishies, hamsters, and birds. The kids really enjoy coming in to see the variety of cute critters. read more

So we tried grooming again but got a different gal, April. We paid extra to get the "extra" services like nail grind. We got our dog back and he doesn't even smell nor feel clean. And his nails remained the same. Total BS. Very disappointed. Never again. read more

I am creating a fish tank soon, and went on a research mission to see what store was the best. Far and away, this is the best pet store out of the 4 I went in to. Their fish selection is great, I didn't see any dead fish, and I was asked several times if I needed any help. They have a great live plant section, great decor, and everything was clean. Did I also mention, no dead fish? This will be where I go to get the gravel, decor, and of course fish, when I finally gift the tank to my daughter for Christmas. Looking forward to after Christmas sales! read more

Got what i needed for dog food today they were terrific but i left my debit card they were professional found it held it checked to make sure who I was..this was a win and i am happy I shop there for my dog..they went above beyond well done ...great job superstars ! read more

I was pleasantly surprised when I took my 5 month old puppy to their dog grooming facility. The groomer preformed a light sheering, plucked the hair out of the dog's ears, gave it flea n tick shampoo, and trimmed its toe nails. My puppy wasn't stressed out when I came to pick him up either. They did all of this for $20.00 too! Much more reasonable than other groomers in town...one lady wanted $50.00! Can you believe it?!!? read more

Essentially business. Appreciate the fact it is close to my home and I can get the necessities for my Sadie, dog.

Yes, Manager took time to personally fit both my little ShitZus gor harnesses. She did a wonderful job. I appreciated her help very much!!!