the staff working at 11:00 pm on 9/18 were amazing. absolutely amazing they were so nice and incredibly funny! these guys deserve a raise. they made our night. i don't have names but i hope you guys know we appreciate you!! also, the fries were so good thank you read more

I went through the drive through it was ok nothing great my chicken quesadillas were soggy and so was the hard taco .. I fried the crunch wrap is was just ok Service was fair I would Possibly try again for a quick fix but not a guarantee. Staf was ok not super helpful . Thanks Chris M read more

Worst experience ever. Order bean burrito no onions and got more onion than I got beans, allergic to Onions, good thing I checked before I took a bite. Workers need to pay attention to the order. My receipt even says no onions. read more

This taco bell used to be good and has gone down hill so bad .Orders take forever ,they always get them wrong and the food is always cold soggy and falling apart read more

Every time I go here my potatoes are always burnt as sh*t. Besides that everything's great

Great food and great people. They did my order right. For someone that used to work at Taco Bell I HIGHLY suggest coming to this Taco Bell. It's one of the best in CT read more

The worst food and services ever I order chicken chalupa and was to crispy and super hard. the chicken was cold and super dry . I was waiting on the speaker around 17 minutes and 10 on the window. Terrible experience I waisted my money and my time read more

I placed an online grab and go order online. the order was placed at 11:20pm when the store's dining room closes at 12am. I went inside they open doors to pick it as the directions instructed me to at the pickup shelves. I was told to leave and I could not pick up my order as instructed and needed to pick it up at the drive thru. within a few minutes my food was ready for pickup. There was a long wait of cars in the drive thru lane causing an extra 25 minutes of waiting. when I was able to get my food, it was cold and mushy. read more

Came in to order at like 11:30pm as soon as we walk in me and my sister hear "gtfo" The hours on the door said open until 12am. we were standing deciding on what we want for maybe half a second and the light skin boy with glasses was muttering not so quietly about how we needed to gtfo and white boy with glasses looking at us funny. Then the white boy told us the lobby was closed. it was 11:30pm. it closes at 12am. and as we turn to leave we hear "yea gtfo" yet again. No stars if i could. Terrible service. horrible employees. read more

Adios Taco Bell. The team that works at the Queen St location is the worst. Consistently get simple orders wrong - today my wife ordered 3 soft taco supremes, 2 cinnamon twists, and a slushie at the drive-through. When she checked the bag before leaving the window she found she was given 2 burritos, 1 cinnamon twist. When she alerted the girl at the window she was given a HUGE attitude, complete with an eye-roll. My wife was so disgusted she just said the heck with it, and left. Also - today when the girl at the window gave my wife her change she only handed over the bills, cupping the coins in her hand. My wife had to ask for the remainder of her change. Last time I was there the girl at the drive-through window didn't give me my change ( a few dollars) - I had to ask for it. When I asked about my change she said "well, some people just leave their change as a tip, but I can get you your change if you need it". If I need it? I don't mind tipping, even at a fast food window, but that is up to my discretion, not up to the snotty, presumptuous person handing me the bag at the window. With the way the prices have gone up, it's no-longer a cheap meal, and no matter the cost I won't tolerate the kind of "service" that's provided there. There's many other options down the street. We're done with this place. read more

I haven't been to Taco Bell for years, but my wife got a craving today so we stopped here for a late lunch. From past visits, I remember good food, fast and at a reasonable price. Today we got none of this. We waited 15 minutes for a chulupa and a bean burrito. It tasted like dog food wrapped in greasy bread for $9. Not sure if today or this particular restaurant were the reason, but we won't be returning soon with all the other available options out there. read more

So sad they call this "food". It's cheap, yes but disgusting. There are quality tacos nearby. Go somewhere else!!!

Used their restroom when I was finished eating because that is part of the Taco Bell experience. Did my business ready to clean up and BOOM. No toilet paper at all. While waiting for my friend to bail me out of a crappy situation(literally), I read a plaque on their wall that states the pride they take in cleanliness and that they check their bathrooms every 30 minutes. Unless someone had it worse than I did 30 minutes before I walked in, they don't keep their promise. Burritos were bomb though. 2 stars read more

Waited at the counter for five minutes and was completely ignored from the staff behind the counter. Finally got frustrated and just left and went down the street to another restaurant. As a kicker, both bathrooms were out of service upon arrival. read more

Food order is usually always long, service is bad and slow, once I went there for a few items and it took 30 minutes to get it, wasn't even a huge order our food is always missing aswell so if u go for a big/medium order expect to be missing least something or more read more

Great food, the employees are very welcoming.! I will definitely make this my go to store.!

I ordered ahead on the Taco Bell website and drove ~16 minutes to the restaurant. The website said my order was ready for pickup. The doors were locked, at ~10 PM, even though the website says dine-in until 12 AM; so I waited ~40 min in the drive-thru line to grab my order. I get to the window and the DT Cashier/order taker said they lost my mobile order. I verbally tell him what my order was: One Zero Sugar Baja Blast + Two fresco Black Bean Crunchwraps w/seasoned rice and potatoes. I get the drink. ~10 minutes later I get the bag of food. One crunchwrap has no beans. One has the beans, but also fiery Doritos. I ask for a refund. They push back saying they'll remake the food. At this point I'm frustrated and have no faith in their ability to make my food properly. I hand over the bag and leave. I'm currently contacting the bank to reverse the transaction. Also still hungry having not eaten all day and it's almost 11:30 PM. Never coming to this taco bell location again, posting this experience to all socials, Google reviews, Yelp, etc. Slow and incompetent "fast" food restaurant. read more

This crew is the best. They are efficient, not one employee on the phone. Very nice! A+ on that. Secondly everything is always as ordered every time I go. This was on a Monday at 6:30 Pm read more

Ah, the Southington Taco Bell. When I was younger this was one of the "go to" spots for hanging out in a parking lot and doing nothing. I ended up coming here on Friday night after a 7 hour drive from Buffalo. I came here around 10:00PM with low expectations (I don't think I've ever left this location thinking "this is definitely a good Taco Bell". I ended up ordering a few of the $2 items and pretty much everything I ordered was a mess. The mini quisadillas were basically just thrown together and forced shut while leaking absolutely everywhere. The fritos burrito didn't actually have more then maybe 2 fritos in it which bummed my fritos craving self. Overall, the nostalgia of this location was not enough to fix the lackluster and poorly made food. read more

Taco Bell - Nighttime party time. - Fast Food Near Me - Southington, Connecticut

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Food is okay, but the prices on the menu inside don't match the price that will ring up on the register. Don't go inside, or just go through drive-up. read more

Came in at nine pm and place was empty. They were busy at the drive in . Ordered special craving box which comes with a drink. Being vegetarian I ordered everything with beans instead of beef . Order was delivered fast and warm. It was drizzling outside and inside was chilly. They do not expect June 6 th being so cold. Fire salsa was the answer sir me.. lots of packs with Diablo sauce . It was very satisfying meal. Lots of carb and lots of protein. Who says you have to eat meat... read more

Taco Bell - Entrance tricky enter mattress firm / Home Depot mall on right - Fast Food Near Me - Southington, Connecticut

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Always slow service. Takes about 15 minutes to get through driver thru line. Terrible customer service have you repeat the order 3 times. Very rude workers at this location. I don't recommend going to this Taco Bell. read more

Service is super slow, they make good food but it's not worth it if you're in the drive thru for 30 mins.

this taco bell's stylish! i first noticed the lights under the register counter there, super cool. i'd totally come back here to sit and eat. read more

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Living in town, we've been here about 25 times at least. The food is consistent. You know what you're going to get as far as quality and quantity. The staff seems to be well trained and helpful. For a fast food place, this place seems to live up to the name more than others. The food is delivered quickly! I've never gotten sick from this particular restaurant's food, I can't say the same for their other locations. It's Taco Bell, of course, we'll be back. read more

My review has sorely needed an update given the last two experiences I've had with Taco Bell in about the past week. Both involve a Doordash delivery. Both involve excruciating waits. Both signal a huge problem with Taco Bell being unable to get food out in a timely manner. About a week back I ordered (about 12:15am) and Doordash set up a delivery driver. The fellow was very nice and communicative, and he'd told me how going to Taco Bell involved large waits at their drive thru. Sure enough, it took him over 40 minutes after his 1am or so arrival to get the food to me. (And it took a long time to even get Doordash to assign a driver- starting to see why with those waits). My food, by the way, was entirely cold. Not luke warm. Cold. But I have the tracker and know the driver was waiting- so it's not on him. Cut to tonight. Placed an order at 12:16am, Doordash had warned on its website it was having some problems due to 'high volume' of orders. Anyway, order's in, it's not enormous, about 6 items and a drink. Doordash again can't seem to assign a driver. The estimated delivery time keeps creeping up. 1:13. 1:18. 1:23. on and on, and it finally tells me "If by 1:58 we can't get the order done we'll work to resolve it." ... What, Doordash? It cancels it at 1:50am and says it's because 'the restaurant is closed'. Let me get this straight. Taco Bell had 75 minutes minimum to make my order- and it couldn't do it? That is quite a problem they're having. And it's quite the almost 2 hours wasted for me- no food obtained. read more

The service is really slow. If you want to wait 20 min for food then stop by at this Taco Bell location.

If I could give zero stars I would! This is by far the worst Taco Bell location of all time over a 30 minute wait in the drive thru to get food absolutely ridiculous read more

Staff was unhelpful, had a wrong order and they wouldn't help. Frustrating experience

Nobody at this location knows what "fresco" means, so you're going to have to specify. You're also going to feel like everyone ahead of you in line is ordering food for a friggin' party. They're not. This location is not staffed appropriately for hangover hours. read more

What can I say? We all have our vices. One of my foodie vices happens to be Taco Bell. No, it's not a Michelin Diamond rated restaurant but sometimes I just want Taco Bell... and that's okay with me. They usually get my order right here or are willing to fix it. The proximity to Rita's and other establishments makes this my 'go to' T-Bell when I am jonesing for a fix. read more

When going to the drive through always check to make sure you got everything you ordered. They always forget something if its more than 2 items. read more

This is hands down the worst fast food place I've ever been to. My friends & I were driving down to NYC from VT & needed a rest stop to grab some quick lunch. The place had maybeee 3 people in it when we arrived. The first couple of people in our group went to place their order...30 minutes later, we were still waiting. It's not that complicated - it's fast food. They served 6 drive-through people before even filling one of our orders. When we expressed our frustrations, the manager shrugged at us and said "I just don't know what to do". I'm pretty certain that if a manager in any other business (food or otherwise) said something like that, she'd be fired in a heartbeat. One of my friends was waiting for an additional 30 minutes for his food, & when it came out, only half of his order was correct. He told the manager that's not what he ordered & she took it back, gave him a refund, & proceeded to not serve him at all after that. If you're driving on 84, do yourself a favor & wait until the next exit. read more

I mean...its taco bell, what do you expect. My friend got a steak quesarito and I got a chicken quesarito. It was pretty good but it needed more meat. It's rare that I go to taco bell but I would get the same thing next time. read more

Taco Bell - Chicken Quesarito #1 - Fast Food Near Me - Southington, Connecticut

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30 minute wait in drive thru. Ran out of ground beef (how is it possible that you run out of a main ingredient?) Gave an extra star because the employee was very nice! read more

Wtf season your fries better and just went they were cold soft and OLD. And the the lady got out order wrong twice and didn't give us all of our food read more

I wish so badly to give this mockery of food 0 STARS but I cannot. This goes for all Taco Bell's..it is just a bunch of crap piled on top of crap with side order of yack. I have no idea how this place is still in business...can you say Soylent Green? they must put something in the food to make people coming back like fiends for more. It shames the Mexican food industry by calling what they serve tacos, burritos and the like. I think the thought of this place makes me violent so I must end my review here. read more

Pretty basic. Not outstanding but definitely tolerable. 9 times out of 10 the food is decent and the service is always friendly. Prefer to make my own at home but not a poor substitute when the will to cook has been lost. Crunchwraps are pretty good and my orders are correct upon receipt. If you're running for the border run here! read more

Not happy! Can I give a -1 my order didn't look right so I asked the girl at the window to confirm. She said yes it's all there, but as I suspected it was not! I will not be back,as this is not the first or tenth Just lost a customer! read more

The food tasted like a Taco Bell which was good. The restaurant was clean and they left mints on all the tables. The service was quick. The cashier was Very friendly and professional and our order was exactly correct. We enjoyed our experience at this Taco Bell. read more