And I love their fresh fruit dish and I also love their fresh chicken sandwich and that was the best part of it !!!! And the service was reliable and quick too !!! But this time I got the meal delivered. And so I can not comment on the ambiance but in the past I have found it to be very pleasant. .. read more

By far my favorite fast food place. Original chicken sandwich, waffle fries and Diet Dr. Pepper (yes diet). Food is always fresh. Service is super friendly and efficient. Their app is good too as I earn a lot of points and many times it has free items "just because." Great company, great food. read more

yesterday was the first time I dined in at Chick-fil-A since a little before Covid, so it's been some time, but my coworker and I decided to go for lunch and it was her first time there!! The food/service was great, and the staff was so kind, especially the two men who were working the booths and tables. I unfortunately didn't have a chance to get their names, but their smiles and positive energy made this such a memorable experience!! read more

Came to the drive thru with my sister late in the evening. We got some spicy chicken sandwiches with fries. The spice level was pretty good for me. The waffle fries were super salty. I'm not the biggest fast food fan, but this was not as bad as the other options out there. read more

Chick-fil-A - Chicken Shop Near Me - Southington, Connecticut

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Came after the elite Muse event. Went through the drive- thru w/ my sis b/c we were in a rush to get home. I really don't eat fast food like that but we needed something quick. It isn't as bad as other fast food restaurants.I've been inside before it is spacious & staff has always been friendly. Food was super salty today. I ordered a spicy chicken sandwich meal w/ American cheese,a coke, & waffle fries. read more

Chick-fil-A - Chicken Shop Near Me - Southington, Connecticut

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Chick-fil-a is all decorated for the holiday in Southington. I went there today to grab a quick bite for my daughter after school. We went threw the drive through and even though the lines tend to be long they move super quickly! They actually have 2 drive through lanes which is excellent! She ordered the 12 count chicken nuggets with waffle fries and a coke with chick-fil-a sauce. The nuggets were fresh, crispy yet tender. The waffle fries were huge and yummy. And not only is my daughter is obsessed with the chick- fil- a sauce (which we always ask for extra of) she also loves the ice they serve with their soft drinks. They also serve great salad, sandwiches and my favorite thing they have is the milkshakes! This month they have a seasonal peppermint one that looks good! We love coming to Chick-fil-a! We just wish they were open on Sundays! read more

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I was a little disappointed in chick fil A since I've never been and everyone I know always hypes it up! To me it was just another "popeyes". Basic menu, nothing super special taste wise for the drive I took to go out there. They forgot our sauce and we both had asked for some. Fries were okay though, workers were nice. read more

My chicken sandwich and fries were great! The drive-through line was super long but it went quick. This location is very popular!

I confess, this review is a little-late-in-coming. However, I felt compelled. I have not eaten at any Ckick-fil-a since they made their way to the Northeast. The reason being, is when I traveled down South on business in the past. I always made an effort to stuff myself with their Chicken-on-a-Biscut breakfast sandwich every day I was there. However today it was time to try their lunch I ordered the "Chick-fil-A Deluxe Chicken Sandwich Meal". It was downright delicious. Everything was fresh, ample and very tasty. And being a Fry-Guy, I have to say, I'm digging the waffecut fries. All in all, great food, polite staff and exceptionally clean facility. To top it off after completing my meal. I actually felt as if I ate something healthy. I felt no guilt or desire to slink out the back door with my hoodie on, in fear of being spotted by my cardiologist! All-in- all, Five ***** Stars for my new luncheon alternative. read more

Bad attitudes today huh? Stinks cause this is the closest to my house. Maybe whoever was at the drive through had a bad day.

The lady forgot to give our drinks to us, and after 10 minutes, she brought out drinks with 4 straws, and we were a group of 5. The least she could do is say "My pleasure", but she didn't, and she was very disrespectful. read more

worst Chick-fil-A I've ever been to frosted lemonade were so liquidy it felt like no ice cream was in them and smaller than the original ones in Wallingford and East Hartford. You're better off driving the extra five minutes to Wallingford. I'm about to go to Wallingford for another frosted lemonade and throw this one I just paid five dollars for out the garbage. read more

Chick-fil-A - Never saw bubbles in a frosty before it's usually thick and creamy - Chicken Shop Near Me - Southington, Connecticut

I love their Chicken sandwich with waffle fries it's just my go to meal the chicken is breaded well the Buns fresh from the oven they bring the food to you and you can get catering from this location or a pound of ice cubes and the rest is just perfect! read more

Sausage breakfast burrito was really good. Fluffy eggs, melted cheddar, crispy hashbrowns. It came with Jalapeño Salsa that was very good and had a nice kick (much better than "picante" and added a lot to the item). Chicken biscuit is great. I may even add the jalapeño salsa to the biscuit I ordered iced coffee and their standard way of making it is with cream (I drink black). I asked for a replacement and the staff was so polite and helpful. I got a new iced coffee (black) and it was very good coffee. read more

Chick-fil-A - Chick-fil-A Chicken Biscuit Hash Brown Scramble Burrito Iced Coffee - Chicken Shop Near Me - Southington, Connecticut

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I waited until I had a few visits to this location before writing a review. I went when it first opened, then a few months later, and today. (I'm not a big fast food fan so took me a while, lol) All three visits the service was spot on. Always greeted with a warm and friendly smile and always polite. Food has always been fresh and looked presentable upon opening; never looked like it was just slapped together. I've read reviews that the fries are soggy. I wouldn't say soggy, but they are less then crisp, but I believe that is just the nature of this chain. If you want super crispy, these waffle fries are not that, but I will say they are "meaty" and perfectly done. One last comment and probably not what you would expect but this chain has THEE BEST ICE for their drinks!!! It's crushed and would be killer in their iced coffee. Overall always a good experience and I will come back, even if it takes me a year read more

Chick-fil-A - Grilled Chicken Club - Chicken Shop Near Me - Southington, Connecticut

I am just passing through on my way to PA, but this place was phenomenal for lunch. Easy to get to. It was so busy but I got my salad in under 5 minutes. It was perfect and fresh. The service was friendly. The play place is open! And the manager even checked on me and chatted for a minute. I can not tell you enough if you've never been to a Chick Fil A give it a try. And this Chick fil A was top notch! read more

Chick-fil-A - Chicken Shop Near Me - Southington, Connecticut

Amazing service. I love their food! It sucks that they're closed on Sundays, but I get the Christian thing. Oh well, I'll just come another day of the week! read more

Chick-fil-A - Drink - Chicken Shop Near Me - Southington, Connecticut

The food is average for a chicken sandwich. I honestly think that Wendy's makes a better chicken sandwich. If you are a lover of waffle fries then this place is for you. I personally prefer Five Guys fries or McDonalds fries. Therefore another strike against this overrated joint. The plethora of sauces help the cause but this can't keep me coming back. In my recent takeout experience this location neglected to include a chicken sandwich and I wasn't smart enough to check the bag before driving 20 minutes home. When I called to advise, the manager on duty asked me to come back to pickup. I explained that I had already waited 15 minutes for my pickup and didn't want to drive back 20 minutes for a sandwich that should have been included in the first place. I understand mistakes happen but takeout should include a redundant audit system to verify all items were included. The order was not complicated; 4 of the same chicken sandwiches and 4 waffle fries. In the end they refunded me the one sandwich but it was not worth the hassle and I won't go back. Obviously this place has a solid marketing team since the lines prove their popularity. They have an almost cult following. However from a food quality and value standpoint there are much better alternatives. read more

Such great service! A benchmark for fast food! The chicken sandwich redefined and always prepared perfectly. I love being able to get their waffle fries and a shake when I feel like treating myself and also love getting 50/50 lemonade and tea! read more

The Chicken sandwich was delicious!! As was the Mac and cheese! They even had my favorite drink.. Dr Pepper! My husband enjoyed his sandwich as well. Definitely will go back!! read more

There's was a lot of hype on Chick-fil-A. I was expecting more. The waffle fries were yummy, and there was everything chicken, but I found my first time experience unremarkable. There was nothing to say wow about. The chicken sandwich tasted like a Wendy's chicken sandwich. It didn't stand out. Each meal set me back over $7. Again, nothing great, and the price was kinda expensive for what I got. I went out of my way when I saw the restaurant, since there was never a Chick-fil-A in the area, but I wouldn't go out of my way again to stop in. I do like what the store owners stand for though. They want to make a difference. I give them lots of high fives for that, but I came for the food first and foremost. read more

Chick-fil-A - Chicken Shop Near Me - Southington, Connecticut

I ate at chick-fil-a down south many years ago and have been waiting for a local one, and my wish finally came true. Even though it's new and just opened with a line out the door, but they have people going down the line with ipads taking orders and the process is very quick. After ordering on the iPad and then paying, we sat down and about a minute later our food came. I missed the waffle fries and they were still as yummy as I remember them being. read more

Chick-fil-A - Chicken Shop Near Me - Southington, Connecticut

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Love their spicy chicken sandwich! Clean restaurant and extremely polite service staff

The drive thru lines are ridiculously long, but worth waiting for a yummy spicy deluxe chicken sandwich and waffle fries. However, they add too much ice in my soda. I had a few sips of soda and the rest is ice.o read more

Chick-fil-A - Spicy Deluxe Sandwich - Chicken Shop Near Me - Southington, Connecticut

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I didn't have anything to bring for lunch today, so on my way into work I stopped on Queen St (since they have so many options for quick grabs). Since this was 8:45 A.M., not a lot of places were serving lunch yet. I walked into this establishment & asked - the woman behind the counter said they could serve lunch, it would just be about a 10 min wait for my food. No worries! First off, this establishment is really clean from the dining perspective. When I was grabbing a straw and ketchup, I noticed that they had a little pile of those throw away place mats for baby/toddlers; as a soon-to-be mom, I really appreciated that and had no idea that they even offered them! Secondly, the staff that was there this morning were wonderful! The girl that rang out my order was very friendly and honest. I ended up getting the grilled chicken sandwich - my go to - and tried some hash browns just to get something in my stomach. This was my first time trying any of Chic Fil A's breakfast menu, and although they were just hash browns they were delicious: not greasy, crispy but not dried out, and they didn't taste frozen! Going back to the customer service, the woman who took my order even asked if I wanted to have my hash browns while I waited. Awesome, awesome experience - Thank you! read more

Got some Chick-fil-A today for the first time ever. Waffle fries were really good but not great. Mac & Cheese was probably the best fast food/grocery store Mac & Cheese I've had which means it was just good compared to home made or restaurant quality. Chicken Sandwich was good but not great. See a trend here? Everything was as expected but I was hoping for more from the chicken. Don't get me wrong, this piece of chicken was fairly moist and very tender but the breading lacked flavor. I could clearly taste a very unseasoned piece of chicken. Combined with a buttered roll and a couple of lazy pickles it gets a solid 3 stars all day long. Would I return to Chick-fil-A? I wouldn't say no to eating anything from there but I'd never choose to go there for myself. Plenty of other fast food places I'd rather go to. read more

I have always appreciated the exceptional customer service until today. I asked for additional packets of sauce when I went through the drive-thru window today at noon and was told I could only have one. Where did the customer service go? I thought the company prided themselves on their customer service. There are plenty of other places to get a chicken sandwich. read more

This has to be the worst chik fil a ever. I like their chicken burritos for breakfast sometimes but I didn't realize that going to the drive thru was like a social thing here. I was like on time for work but thought I'd have time to maybe like to thru the drive thru quick. The people in front of me were obv pals w the drive thru guy bc they chatted for 5 min before he even took her card. I've finished this review before they even got her food. Still chatting. Thanks Southington chik fil a. read more

Stopped in here for breakfast with my son on the way back from Hartford. Typical CFA: pleasant staff, good food and clean surroundings. 'Nuff said! read more

The angriest little Chik-fil-A I ever done been to... And they even managed to get my order wrong. If I wanted a mediocre piece of poultry served with an attitude I'd just head to the Burger King across the street and save about twenty bucks. SMH read more

I love having a Chick-fil-A so close. I stopped here for lunch during the week. It's usually busy during lunch hour and both drive thru lanes are open. It moves pretty fast. I get the Chicken Sandwich deluxe, which is so good. My kids love the little chicken nuggets. Everything always tastes fresh and I've never had a bad meal or experience at this location. read more

As others mentioned, generally, Chick-fil-A is a well run establishment. I found their food delicious, crispy, warm, friendly, courteous and efficiently run, including the original ones in the South, and even newly ones opened in Manhattan, where the service is demanding due to high foot traffic and a diverse crowd from locals to tourists all over the world to please. Yet it's operation is seamlessly run as what they are known for. So when we saw this Chick-fil-A off the highway, we were so happy there was a CFA. But ended up very very disappointed! The fries were soggy. Their ketchup packs in the condiment counter had bbq sauce spilled all over, making it unacceptable compared to CFA's reputation of cleanliness. They also ran out of other condiments that I had to ask for assistance. That means the manager is not running this chain properly. Meanwhile, the entire time, we witnessed the store manager was only interested in pleasing only one specific ethnicity group, making a point not to approach every table, only selected tables with our ethnic group only (the majority), asking our opinions selectively, if they were happy with their food. Unfortunately, it kinda backfired. Those he asked took too much of his time. They took advantage of his "pleasing" demeanor, where he was busy unnecessarily. Funny enough, the ones he approached took up on his offer and he replenished with a whole new sandwich when entire sandwich was almost consumed and that's when the customer suddenly realized, "oh yeah since you asked" she realized after eating almost the entire sandwich she is "now missing tomatoes." Same with two others, who came together decided to have him replace their fries 3 times! Yes, you heard me right, three times they claim the fries were soggy (as I would agree, but didn't ask for replacement) and each time they almost finished their fries before they complained bout it being soggy. The point is not that a manager should not be pleasing customers, but he ended up being the one who is running around like a chicken without a head instead of managing his store better. The ones he kept trying to "over" please took up precious time instead of streamlining his operating chain. And he personally offered to take their garbages to dispose rather than utilizing his supervisor role to run it better. Would not recommend this particular CFA. A previous reviewer "Jose C" is right that its better to eat at other CFA. For others who tried CFA for the first time and thought Chick-fil-A chicken does not taste good, it's only because this particular chain is poorly run and managed. Do not let that deter you from trying Chick-fil-A chick. read more

Chick-fil-A - Chicken Shop Near Me - Southington, Connecticut

I don't know what that craze is about this place . Chicken was decent nothing crazy. I think I could get a better chicken sandwich n nuggets Wendy's. The waffle fries has no salt on them at all . They had a crappy soda machine and no refills. Meh!!! read more

Chick-fil-A - Spicy chicken sandwich and waffle fries - Chicken Shop Near Me - Southington, Connecticut

Very clean, and everything was delicious. I'm so happy that this Chick-Fil-A is close to me.

They're very courteous and I'm not going to judge the food after taking a 10-15 minute drive to bring it home, but I find that there are too many errors with mobile ordering. I don't come here that frequently but it's maybe a 60% success rate. If you're going to do a mobile order, check the bag before you leave. I've found the in-restaurant dining experience to be as good as any other location. read more

This place is amazing. Service was incredible. They brought our food to us and said wherever you want to sit and eat we'll take it there. We wanted to eat outside They said "we got you" and followed us outside. Checked with us to make sure we had everything we ordered. The hospitality was unexpected. The venue is nice and clean. And of course the food was as great as the service. Highly recommend checking this place out! read more

Ok, Chik-fil-a is a phenomenon for a reason! The flavor is amazing, the food is fresh and they have some of the best trained people imaginable. Yes, it's fast food, but the preparation is meticulous, their commitment to freshness is unwavering, and they are dedicated to providing an experience that is positive and amazing for each guest! There's a reason there is such a groundswell of excitement when a new Chik-fil-a opens...! read more

Everytime I've came here I always had one item from my order missing it wouldn't even be a large order just three or four items but I always have one item missing I never liked chick fil a for a number of reasons but I tried to give a shot 3 times and they failed me everytime. read more

be very careful with your change . the cashier gave me the erong change & it wasn't " change" and the picture of the potatoes you get on the screen ( real home fries) that i ordered was not what i got i got those crappy round processrd deep fried little circles garbage barely potatoes drf will not go back !! i'm angry that the cashier tried to either rip me off or doesn't know how to count. in his favor & i threw away the chicken sandwich that had half a small piece of chicken on it barely covering 1/4 of the sandwich someone please tell me why they have long lines?? read more

This is literally the only fast food place in the entire Plainville/ Southington/ Newington/ New Britain area that I have never gotten cold, nasty food at. The fact that it's almost always busy might have something to do with it. But even if the drive thru line is a bit long, it goes pretty quickly. Food is ALWAYS hot and delicious. I can stop by in the afternoon, or 15 minutes before they close and everything is always fresh. Employees are always polite and friendly and seem very good at their jobs. Im so glad they built that location a couple years ago. It's perfect! read more