Every time we come to this Taco Bell, we'll only order with Alexis. She's truly one of a kind employee. She always has a smile on and is always in good spirits. Just had to give a shot out to our favorite person there. read more

Solid Taco Bell stop in Saint Augustine. I placed an online order and everything came out correct, fresh, and actually tasted really good. The food was made right and nothing was missing, which is always a plus with fast food. Inside was clean and well kept, and the overall vibe of the place felt nice and organized. Service was quick and smooth with no issues at pickup. Easy, reliable stop if you're craving Taco Bell while in town. read more

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I would give it a zero if I could...45 minutes to get food for 3 tacos and 2 burritos. If you can't come up with a better system to integrate in store dining versus Uber eats, grub hub, etc then simply do away with the dining area. Simply ridiculous! read more

Easily the worst Taco Bell that I've ever been to. Stay as far away as possible. Last two times I went it took over 20 minutes to get my cold and wrong order. Tonight was quicker but my taco might have had half a scoop of meat. My Crunchwrap didn't have a single piece of meat on it and it was burnt so bad it wasn't edible at all. The employees are rude and just don't care. Corporate should shut this place down. read more

Wowzers, the rating for this location is spot on. First, let me state that the whole kiosk process is just awful in my opinion. That in itself doesn't quantify how the employee performs. I observed the black woman with blonde braids with Eyore syndrome making the orders and her attitude towards her job performance. Let me say: if you are miserable at work or don't like the job, move along and find something else, instead of being miserable and letting your performance reflect on the final product! read more

The most polite Taco Bell (or fast food restaurant) around. Great service every time I come.

Excellent service, food was prepared quickly as expected and flavorful. The ambiance is as expected but most importantly everything was clean and well maintained. read more

All the workers here and whoever is running this Taco Bell should all get a raise. This is the best Taco Bell I have ever been to in my life. The food is great, nice and hot and fresh. The staff is super professional, kind, and friendly. you should see the way that they operate here and they work here like a well oiled machine. Fantastic job at this Taco Bell. Kudos to the manager and the employees! read more

They aren't putting meat on their tacos anymore. They're so stingy that it's ridiculous. I definitely won't eat there anymore.

Very rude people and take no pride in what they do!! Owner they represent you and your location!! Spent $50.00 and the order wasn't right!! To much food to go through till you get back and start digging in! They seem dumbfounded on the speaker!! Would definitely start hiring a new night crew if I was the owner! read more

The customer service here is ridiculous. It started as early as taking our order. She wasn't paying attention to us and was already distracted and kept asking us to repeat things. We pull up to the window and she had the biggest attitude. All we could hear after was her talking to another worker about how long they had left in their shift. We weren't asked if we wanted any sauce so when we asked, she barely opened the drive thru window enough to hear us. With all of that attitude they couldn't even give us our correct order!!! They need to do a clean up at this location. read more

I just love the crappy attitude from the drive thru employees. You should invent a meal after the poor attitude of the workers. Just a simple thank you would work. What do you expect ... read more

went there for lunch with my coworker. she got the wrong food and had hair in her food. My food took 30 mins to come out, they asked me three times what the name on the order was. 6 different workers there yet no one would bring me my order. The only thing I ordered was a burrito, it wasn't complicated or a large order. I saw 5 other people come in and get their food before mine and the drive through was empt. It was my first time going to this location and I don't plan to ever go back. read more

I love Taco Bell. I can't have dairy so they make burritos and refried bean soft tacos and other items I can eat without driving to Mandarin. read more

This was a last minute decision. We had just checked into the Red Roof Inn behind this Taco Bell and were hungry. It was around midnight so there were not many options in the area. I have been craving Taco Bell for a while so this was a great opportunity to satisfy it!! Since we had the dog, I hung out with her in our hotel room while hubs went to order and pick up food. We usually order the same three items each. Hubs orders soft taco supremes and I order the chicken quesadilla, chicken chalupa, and some random item off the value menu. I did not wait long for him to come back, which was great because we were starving lol. I was not overly full like usual because the food was very skimpy with the ingredients. The chicken was dry like it was sitting under a hot lamp all day. They did get our order right, which is hard to come by these days. We also got hooked up with a shit ton of fire sauce so that was cool. I must say it was way better than some other crappy fast food I have had. read more

Taco Bell - I don't think we have enough sauce - Fast Food Near Me - Saint Augustine, Florida

Ordered 3 tacos with beef lettuce cheese and beans on them. Got one with JUST beans and the two others with just beef! Do not order from this place! Slow and poor service read more

Taco Bell - 3 Soft Tacos Combo - Fast Food Near Me - Saint Augustine, Florida

Listen, I'm not one to leave bad reviews almost ever, but I think management needs to seriously look over this location. I originally got in the drive thru to order, but waited for ten minutes before deciding to park and head inside instead. I ordered on the tablets they use, and proceeded to wait forty minutes. Me, and other customers had watched them only work on drive thru orders for these forty minutes even when the drive thru had no line. They had voluntarily not been working on in store orders at all and after these forty minutes proceeded to tell us that our orders stump them which is why they're taking so long (I only had three crunchy tacos). After another twenty minutes they finally started making the orders and went out of order making the newly arrived customers orders first. Needless to say, it is pretty bad that I have an hour lunch break (which is considered long) and it took longer than this to make a shell with meat. read more

Spends $30 for two people. Asked for meat and cheese only. Every taco comes with lettuce and no cheese. Ordered two sets of nachos with cheese. Each set maybe had 8 chips. Wtf read more

Taco Bell - Nacho Cheese Doritos Locos Tacos - Fast Food Near Me - Saint Augustine, Florida

Don't dine-in. My order took 26 min. They prioritize mobile and drive through over in-person/kiosk orders.

Asked for supreme. Didn't get supreme so I didn't eat it but friend who did got food poisoning. Waited like 20 minutes too. That was at like midnight after a flight and now it's 6 am and I'm driving to get anti diarrhea meds. read more

They don't even deserve 1 star! Ordered #8... 3 Dorito Tacos & the new Grilled Cheese burrito. Asked for No Sour Cream bc I am allergic to it. Get out order, get on 95 South to find out all my food had sour cream. So then I realize I was charged for supremes when I didn't order them. You'd think after I took the next exit & went back they'd apologize but NOPE! Didn't get any money back for what I didn't order. They made my food again & this time every taco was broken, like seriously they were crushed. AND these idiots want $15 an hour. BS! They are getting another bad review but directly to corporate. read more

Taco Bell - Fast Food Near Me - Saint Augustine, Florida

The service isn't great. I'd rate it a 3/10. If you're dining in or taking out, the people still will be rude. Okay Linda, I get you had a bad day and hate your job but no need to rub it onto everyone's faces at 5pm on a Tuesday. They always forget food in my bag, I ordered a taco, another taco, and supreme taco and there wasn't the 2nd taco. Bummer! After I ate my 1 taco, it immediately hit me in the guts. Did a whole backflip body slam onto the toilet. I was shitting bricks. I thought never in a million years would my shit come out like Niagara Falls, but I was bamboozled and it proved me wrong. My ass was on fire for hours after. read more

If I could give this a negative one I would. The guy left me at the drive through with no explanation of why he couldn't take my order for over ten minutes. I left and went next door to pick up my son from work and he started taking people's orders. read more

Absolute garbage. Don't waste your money they'll only give you 1/4 of the food anyway. I order the chipotle chicken burrito and the new steaks and fries. The burrito came with TWO strips of chicken about 1/2 inch long and the steak fries were a quarter the size as advertised. Very upset at the carelessness of quality control. Would not recommend spending your money here. The location in Saint Augustine (about 10 mins away) is definitely more on their game than these careless employees. read more

I believe this is the best Taco Bell I've ever been to. I've been a couple of times after visiting the ocean and (unlike every other Taco Bell I've been to in the last 2 years) the tacos are consistently FULL! Their other items are prepared just right also. It's a difficult location to get to if you are headed inland, but worth the U-turn and wiggling through parking lots. I highly recommend this particular location! read more

Amazing staff. The food was hot and delicious. The drive through was a long line. They got us through I. Less then 5 minutes. I definitely recommend stopping here. read more

This is by far the worst Taco Bell I've ever eaten at. I live 10 mins away from this Taco Bell and we have given them chance after chance. The Mexican pizza shells taste like burnt pecans like the grease they are using has never been changed, even the cinnamon twist have that taste, completely inedible. The service is awful, I have found old dried food in the soufflé cup of sour cream that I paid .50$ for, the cravings box had dried hand prints with old dried crusted on lettuce that looked like it had been there for ever. Completely awful, I honestly don't know how we haven't gotten sick from this place, needs new management bad! Do not eat here! read more

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Alright.... it's a Taco Bell. But it's probably the nicest I've ever been to anywhere in the country. I thought this had been here for years, but it looks like they just built it weeks ago. Easy to get to off SR 16, right near I-95. Plenty of parking. Nice drive-thru. Restaurant was clean, employees were friendly. Food was... well, it's taco bell. You're buying tacos and burritos for 99 cents, you know there's no quality carne asada in there, however, it's still tasty. Three words, friends.... Doritos Locos Tacos If you've eaten at any Taco Bell, you know what to expect with the food. This place shines because of the good service and the clean dining area. Will definitely be back... most likely when I'm hammered and in need of some beefy 5 layer burritos. read more

Taco Bell - Fast Food Near Me - Saint Augustine, Florida

I've ordered from this Taco Bell several times and never had any issues. The food has always been correct and hairless. The employees taking the orders have been friendly and helpful. This morning was the first time I've ordered breakfast. The gentleman taking my order was patient and told me about some of the things I could order, since the menu lacked options for breakfast. I ordered a crunchwrap with bacon and it was really good. There was a sauce used that added a kick of flavor. I would definitely get breakfast from Taco Bell again. 3/6/16- I went back again today because I thought about that breakfast crunchwrap all night. I also ordered a biscuit taco with bacon. I DO NOT recommend it. The taco had no flavor, all you could taste was biscuit. It was also difficult to eat because the biscuit fell apart. read more

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"Company policies" need to be consistent or they are totally no good. I've visited Taco Bell stores all over the country and never have I been refused to be served because I had a large bill for payment.... that is, until now. I walked into this location on State Road 16 in St. Augustine that was completely empty so I guess that's why the help and the so-called manager was in a bad mood. I told him all I had was a large bill to buy my food and he refused. He gave me a lecture about the sign on the door, "it also being Christmas time there are a lot of 'fake bills' ..." and other reasons he didn't want to serve me. I guess the nimrod had never heard of the marker that verifies bills, scanners that do the same, or he was just plain paranoid. I told him, "In other words, you simply don't want my business," and walked out the door. I hopped in my car, drove less than a mile to another fast food type restaurant and there was NO PROBLEM taking my large bill. I'll support that company and will not return to any Taco Bell again. Weird that one guy's attitude and lack of good customer service has spoken for the entire Taco Bell chain. So-called managers, who say they're following "company policies," need to realize that business they loose, they'll never get back. That is MY policy when it comes to poor customer service. read more

They always forget my cinnamon twists!!!! It has Been like the 3rd time I pay for them and when I get home they are never there!!! Ridiculous. read more

We have ordered here for years. Literally the last few years I have always over ordered because they will ALWAYS either mess up or not give you your entire order (although they will have charged you for it) see current example; my burrito with extra cheese and extra red sauce. This is two separate trips. If there were more options for food in this area they would already be out of business. I really really like Taco Bell so I find their lack of being able to run their business super annoying. read more

Taco Bell - Fast Food Near Me - Saint Augustine, Florida

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No need to return to this location. The people here just don't understand customer service or how to interact with a customer. Apparently, this includes the management because workers are not getting the proper training. Yesterday, we attempted to use the Taco Bell App to order our meal, but had challenges getting it to go thru. So, we went thru the drive-thru to confirm the ordre and pick it up. We were told that that app does not work in this store. Huh? So, we asked for the same items and the same prices. We were told by two employees that their store was not using the app and they could not provide the meal items at the prices shown in the app. After a Q&A with the employees, we ordered our food. We expressed our frustration with the disconnect between the Taco Bell ads to use the app and this store not providing service for the app, to which the employee replied, "I know, we are frustrated, too. We here these complaints all day long." We pulled around to the pick up window and one of the employees mentioned the challenge with the app. I pointed to the sign (painted on the drive-thru window) which reads, in part, "Save time. Use the Taco Bell App." We again mentioned that we like the food, but found the response to be frustrating. She commented dismissively that they are also frustrated and we should feel for them, them shut the window and walked away. Guess what, Taco Bell? We have choices. Our choice is to patronize stores with *consistently* good food and *consistentyly* good service. Personally, I am sorry if your employees are frustrated, but I do not want to hear about it. Those comments need to be directed to management and owners, not the customers. I have not been a fan of Taco Bell stores in recent years because of a lack of consistency in both quality and service. This encounter just put you on a par with the convenience stores for both. Details: Date: 06/17/2021 Time: 6:01 PM Cashier: Latreasa Store: 026464 2453 State Road 16 St. Augustine, FL 32092 Ordrer: 449 By the way, we parked in the parking lot in front of the store to eat our meal. Guess what is displayed in the windows - signs and posters encouraging us to use the Taco Bell app in their store. Sincerely, - - Dave Wills read more

Stopped here for breakfast on our way to the beach last week. I've never been to Taco Bell for breakfast so I was pretty happy that I could get anything off their menu - not just breakfast items. I ended up getting the Mexican pizza but really wish I had noticed the breakfast bowl my friend got on the menu board because I ended up disappointed and hungry after finishing. I know it's been quite a while since I've eaten at Taco Bell but the pizza I was served was a ghost of its former self. There was so much sauce I could barely taste anything else, the cheese on top was unmelted and still cold and I'm pretty sure that was all the pizza consisted of - sauce & cheese, ended up throwing 3/4 of it into the trash. The place was clean but it was really early so who knows what happens as the day goes on, the staff didn't come off as proactive, they were more concerned with texting. read more

I usually come to this Taco Bell a lot and noticed a new hire that was being super rude to us about moving up after ordering even though they said we were good to move up. He also was super rude when w got to the window about our meal. Someone needs to talk to this new employee because he also made a remark about burning in hell. On our receipt we noticed our cashier was Brett C. read more

Honestly today 12/3 I am impressed! I ordered to-go pick up, I had everything I ordered in my bag! Hot! I even got my special customized creation correct! My co workers also advised her order was fully correct and everything bagged! Awesome experience to actually get what you ordered! Thanks guys! read more

The food was good at this Taco Bell and the service was good. I would recommend that they do a better job cleaning the bathrooms. They we're extremely dirty. They also need to work on wiping down the tables when customers leave. I know it's hard to maintain cleanliness when this Taco Bell is right off the 95 interstate and they have a lot of traffic. Perhaps if they keep it clean they would have more stars. read more

Taco Bell - Fast Food Near Me - Saint Augustine, Florida

Ok... first time here, but many other Taco Bell visits over the past 40 years. HORRIBLE batch of 10 tacos. Soggy shells, limited meat, one taco had 21 pieces of cheese. It wasn't near the end of the night, or even exceptionally busy. Poor training, lack of attention to the basics...call it what you wish. Fail read more

Worst Taco Bell ever. I am in town for a seminar until Monday and needed a quick bite to eat for me and my friend, just before noon (order# 396232, 11:49:22am, November 5, 2016, Cashier Tracy). The guy asked if I wanted to give a dollar for their charity and, when I said "no thank you," a group of started laughing at me over the intercom AND at the window, presumably trying to make me feel badly about not giving them more money, and as though the food I was paying them was going to be tainted. As it was, it was not made properly, half the chips were broken into crumbs, and they skimp on ingredients like nacho cheese. Never have I seen a worse Nachos Bell Grande. Because of their unprofessional behavior for not giving them an extra dollar, and because they laughed and carried on like a bunch of idiots, I believe the food was spat upon or worse, so I ended up throwing it out. While I wish I had photographed the food before tossing it away, in retrospect, I should have just driven through and kept going without giving them a dime. There are too many other drive-thru places around to put up with this Taco Bell. Hopefully, I am saving the rest of you by warning you about this place. With the exception of the woman at the window, the entire crew should be fired, but for all I know, she started it. I will not be back. EVER. read more

This was the absolutely worst experience I've ever had at a Taco Bell. They received the order correctly the first time and then, I asked for a cup of nacho cheese. After that the person working the window got extremely rude and I could here them complaining over the speaker. When we reached the window and got the food they had done the order completely the opposite way of how we asked even though they received it and the receipt showed the correct order they completely disregarded it. The employee at the window was the rudest person I've ever met. I would highly recommend avoiding this Taco Bell! I wish I could leave zero stars. read more