We had a 5 star experience (as compared to other fast food) at this Blue Ravine Taco Bell. The employees were friendly so they really do hire friendly people as their signs say. The large dining area was clean, the soda machine was working and the napkins were filled. The orders were fulfilled correctly. The food was tasty. The LUX box was a new try and had some surprisingly good items. The cheese dip was very good. The price tag for items was good. The only downside was the Chulupa shell was stale & not great. As for other items...The hard tacos were good tasting as was the bean & cheese burrito. They had sauce packets & straws behind the counter but easily obtained from a nice worker. If you are craving Taco Bell check them out read more

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Today i went to that Taco Bell with a friend during our school lunch. We went with basically 40 minutes to spare. We order 2 medium baja blasts and 2 crunch wraps. Once we finally got to the window I paid $20 for my full meal. We got the baja blasts after a waiting forever at the window and we were crunching on time by then so we waited and waited for the dam crunch wraps. The employees were just standing around talking doing jack shit because i know it doesn't take 25 minutes to heat up 2 crunch wraps. Once they finally gave us our drinks we waited but then had to leave because THE EMPLOYEES WAS TAKING FUCKING FOREVER. It wasnt even peak hour idk what the employees were doing. I guess the employees got to eat our crunch wraps because we had to leave before we got them. Thanks for taking my fucking money Taco Bell. I expect 2 free crunch wraps next time i pull up. Oh and yall didn't even give me a receipt so yea thanks alot now the only evidence i have is my friend and my bank statement that says -$20 read more

food was horrible. Also, the people that are working there are very rude. I couldn't get any help and I spent $50 it was that no one is there for the customer read more

Silly of me to expect beef in my beef burrito, I had added lettuce to a "beef grilled cheese burrito" and got a tortilla full of lettuce, sauce, and a few crunchy chips. read more

Ordered through the app for pick up. That part was easy. It took forever after arriving, for the food to be made despite being 1 of 2 people inside and the drive through line only having 2 cars. No one greeted or acknowledged me when I walked in or after I was standing around for a while. Eventually, someone little dropped the bag on the counter without any order number or name called out or on the bag. I had to ask if it was my order and he said "yeah" while facing his back towards me. I had ordered a hand full of hot sauce (don't judge us, we love hot sauce) and was given 1 medium and 1 mild sauce in the entire bag. read more

Taco Bell - Ordered multiple hot sauce packets and received 1 mild and 1 medium - Fast Food Near Me - Folsom, California

Went here at 1228 am even though they claim they are open till 2 am, the door was unlocked and people were in the lobby so we went inside and ordered on the kiosk because now Taco Bell I guess doesn't take your order in person only on kiosk. We finished our order and payed just to have the guy yell at us and say "WE ARE NOT TAKING ANY MORE ORDERS" and kicked us out of the Taco Bell. He was very unprofessional and was wearing a camo hoodie over his work shirt. read more

They didn't give me a water cup and there is no way to get water except getting a meal super disrespectful horrible service it's messy there is absolutely nothing good here might be the worst place I've been to in my entire 48 years of living also when we walked in there was cheese all over the table read more

Taco Bell - Cheese on the table - Fast Food Near Me - Folsom, California

OMG I AM EATING THE BEST QUESADILLA EVER! So much sauce! And everything was super fresh!! TRAVIS he was absolutely amazing. We are traveling on the road, and he absolutely REJUVENATED us. WE ALL need more people like him in the service industry. So very kind and thoughtful. On top of that, quick service!! Not a whole lot of people in the middle of the night!Thankful they were happy to still see us even so close to closing! AND great energy, even for this late in the evening !!! Thank you Travis & Taco Bell, From Bethy and Steve read more

Taco Bell - Big Cheez-It Cracker - Fast Food Near Me - Folsom, California

The customer service from Damien on 7/8/2025 when I visited was awesome. Food was warm and fresh.

Disgusting. Both bathrooms had toilets full of urine... urine all over floor... and no soap to clean hands. It's 3pm.. no lunch rush and very slow but nobody clearly has checked the restroom. I ordered a cantina chicken bowl. It came with exactly 3 bites of chicken. I just watched another customer come in and try to return his food because it was so bad. I love Taco Bell. But I will not come back to this dump read more

Hay everyone !!! We just got our Taco Tuesday free breakfast taco w/ sausage & coffee. It was great !!! Everyone should try the breakfast taco / sausage !!! We will see you next Tuesday The fresh coffee with cenabun creamer is goooood ! read more

Slowest service of any fast food in Folsom and workers routinely get orders incorrect. Edit: this was my longest wait yet, a whole hour spent in the drive thru this time. read more

Taco Bell - each order has taken about 15 minutes on average, a terribly slow pace for drive thru. - Fast Food Near Me - Folsom, California

I hate to review a fast food restaurant, because I don't expect much.. but someone who cares about this store should know this. I love Taco Bell and I will never come here again. First off... who teaches these lazy kids how to pack a bag? Mexican Pizza should not be on the bottom of a bag that they shoved $50 worth of Taco Bell into only 1 bag! Why??? Mexican pizza is inedible because the top is stuck to the cardboard. I tried to avoid this by nicely and simply just asking the girl at the drive thru window on Friday night at 10p if she could please just have them keep the Mexican pizza off the bottom and maybe just hand it to me separately or just place it in a separate bag or on top, whichever is easier for her. I told her that the pizza sticks to the top and just wanted to avoid it. She looked at me like I asked if there was a dildo on my forehead. But she then said okay with "WTF?!" Attitude.. but I was like whatever... She goes to hand me the TB and it's one bag filled to the top.. I said "is this everything?" To my dismay she said "yes" I said... "so the Mexican Pizza is at the bottom" she replies.. "Ohhh hahaha Yeaaaahhh. They put the pizza on the bottom, hehe.. sorry (didn't care)" I was not about to be a Karen and get talked crap about from a bunch of children, soo I didn't say a thing to her and took off. Wasted pizza again and just honestly it's really sad to see how things are these days.. but I really didn't ask for much.. I was polite and tried to not make it a big deal at all and she immediately made me feel like an idiot for wanting that and then didn't want to make sure I had what I asked.. she would've rather admitted she didn't do shit about it and she really didn't care. Sooo stupid, do better. read more

Please note I have only gone here durning the daytime, when the line is short. Over the years I have had some awful experience with other locations (most noteably the Cameron Park location where I ordered tacos without cheese or sour cream and recieved a shell filled with just cheese, why?), but this location I have never had any problems with. It's not fancy, just the basics, and they always manage to give us enough sauce. read more

I did it again.... I went back to my ex boyfriend, Taco Bell. Going to taco bell lately has felt like that ex boyfriend that you know you shouldn't go back to but keep crawling back thinking they will get it right. I am a taco bell QUEEN. I'm obsessed with their food. Seriously every single time I have come to this location my order is messed up. It makes me so sad because sometimes a girl just wants to enjoy her Taco Bell order. But every single time without fail I am disappointed with my order being wrong or missing food items... tonight I JUST went to Taco Bell and yes maybe I should've checked the bag, I usually do but sometimes a girlie just forgets. I get home, and I have items missing. I am now crying in my kitchen because I am just too tired to drive back and ask for my food I paid for. read more

Terribly slow Taco Bell. I ordered ahead and am currently at 26 min waiting for my order. I'm sorry but I can go to a full service restaurant and get my food faster . Not acknowledged by a single employee. The guests that ordered while I was there got food before I did. Finally get my food after being extremely patient for 30+ min, only one item was even correct. What a waste of time and money. Won't be coming here again, and there is no way to request a refund or even try to talk to someone to get it redone. Nothing, yet the employee told me to do it on the app. Sounds like a scam to me. Perfectly convenient that you can mess up my order and take payment but when it comes to fixing it or refunding you can't help. This new system Taco Bell has with their app is a joke. You're the last priority if they even remember you ordered. Also should point out some sort of manager was present for this entire experience. He mentioned to some guests about his boss that owns the place taking him to Morton's or some other restaurant that serves " an exquisite tartar with a raw quail egg" How about instead of boasting and shoving your ego in the face of your guests you actually help the people that are helping pay your paycheck... the customers. read more

This location on Blue Ravine suks! I ordered regular tacos on the app and picked up at drive-thru. Get home and seriously the tacos were half EMPTY! And 1/2 of them had cracked shells! This location blows and I won't be back! You Stink! read more

The worst Taco Bell EVER!!!!!!!!!!!!!!! If you don't anticipate to order a simple order and expect it within 10 mins! I order 5 simple bean and cheese burritos and I was the only car in the drive thru and it took over 20mins. Lmfaooooo expect to solve the Middle East War before you ever...EVER EVER EVER Expect to get your meal here in a timely manner. At this point I think it's a game for them to keep up with such crappy ass service! It's the running joke with our friends that you want something quick/convenient. If you don't believe me, go order from the Drive thru and you will see! Same terrible cold food that will come if you door dash it too! read more

My goodness. Just got off of 12-hour work shift and haven't eaten all day. Pulled into the line with six cars in front of me at 4:40, , finally got to the window at 5:04. Then was told they didn't even have what I ordered. This place is an absolute joke and should be shut down. Whether it's short staffing or staffing confidence, nobody should have to deal with this BS. Now I'm going to go to my daughter's practice, hungry and annoyed. Again, this place should be shut down. read more

Being mocked and belittled for having a visual disability is uncalled for.... being refused service, 5 minutes until another employee assisted me was unacceptable for! Rude employees need more training @tacobell read more

Taco Bell - Fast Food Near Me - Folsom, California

Ordered 10 min ahead of time, went in for pickup. Line full of cars so I understand the rush, but how is it I waited almost 30 minutes while everyone in the drive thru got there after I did going in an this is what I got, an asked for no tomato's which I don't even care to go back in a second time since the first time I had to since they missed two things in my order, order a craving box an I got handed a mushed bag of food in it an everyone else walked out with boxes. Disgusting Taco Bell an ran by children, very unprofessional an it is MY FAULT for stopping bye read more

Taco Bell - Doesn't even deserve a star. - Fast Food Near Me - Folsom, California

Came through the drive thru tonight and the gentlemen taking orders was so patient and hooked it up with the sauce! Food was perfect and came out in a timely manner read more

Taco Bell on Blue Ravine rarely gets the order correctly. You are served COLD food, thrown haphazardly into containers or sqashed taco shells because lack of cardboard holders were not protecting them. Chips are stale, tasteless and as I've alerted Management previously, nothing improves. Items rarely look like advertised images. Sorry but no one seems to care about quality. read more

Place is absolutely filthy inside. Clean you store. Not one table is wiped down. Trash all over the floor.

I work here. We have completely re-staffed since the last review. We are working hard on food quality and customer service. Please come try us again. Our lobby is almost always clean, and I hope the renewed energy is worth your trip. read more

Do NOT go to this location! I have been stuck in this drive thru for over an hour with only 4 cars ahead of me. We have found that it is impossible to go to this location without an unacceptable wait time or an incorrect order. I've been told that this location is ran by corporate and not a franchise. Shouldn't that make it run more smoothly??? read more

2 stars is right! i wasn't going to leave a negative rating but felt inclined to, due to a couple of things. a lot of things on the menu including the mexican pizza is out. cheddar chalupa is out. they are probably out of freezes too because i got a regular soft drink instead of the freeze. i just took it and left. i ate my food, realized the receipt wasn't in the bag, and neither are napkins. come on man!! im eating in my car. customer service is ok.. mostly teenagers who don't want to be there. read more

March 24, 2024 at 22:40. I am a DoorDash deliveryman. When I was picking up the food, I was yelled at by a woman with a disgusting mole on her face, and she cursed with an internationally accepted word (f**k U)! Store: If you think there is a problem, you can check your surveillance. And please train your employees more, please stay calm when encountering things, and be polite to all customers! read more

I pulled into the drive thru at 8:05 pm and there was only 3 cars in front of me. I did not get out of the drive thru until 8:30 pm. When I was placing my order I could hear yelling in the background and it seems like there was more goofing off then working. Once I got home my order was wrong I ordered no tomato on my tacos and one was smashed. read more

Taco Bell - Fast Food Near Me - Folsom, California

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I ordered 6 shredded chicken quesadilla melts and substituted chicken for steak for three of them... I don't remember adding hair to the order.... I took one bite and wanted to throw up after a long piece of hair came out... The other quesadillas (I ordered 6 all together) were undercooked. The cheese in them was not melted at all... Basically no sauce on the inside. So dry, it was only tortilla. I also ordered a 12 pack of Cinnabon delights and half of them were so stale and NOT edible. I wasted $16 on food that I couldn't even eat. I wouldn't even give this to my dog to eat. man. read more

Taco Bell - Shredded Chicken Quesadilla Melt - Fast Food Near Me - Folsom, California

Dave gave us the best customer service! Showed up to drive-thru and Dave took our order and was very happy to be working/very personable. Very hard worker! read more

This place is garbage. It took me 15 minutes to move one car to place my order ( already had 2 cars behind me, couldn't leave). Then another 15 minutes to get to the window. Then 7 minutes to get my order. I looked through the window saw another takeout bag full of food. I knocked on the window, told them I had "THREE TACO'S!" 5 seconds later, I had my order. No, "sorry for the wait." No, "here's your," food nothing! Eff, this place!! I hate bad customer service. Loath it!! read more

I feel so bad for the workers here at night. I came here the other night and the line was extremely long and slow. At first, I was irritated because of the wait. But when I got to the window, it was only two people working the entire restaurant! One taking orders and only one person making food. And they were both very young! I felt so bad for them. Us customers need to realize that these fast food places are extremely understaffed and it's not the workers fault. You people need to give these kids a break. I would put 10 stars if I would. The night manager, who's name I believe is Nai, was extremely kind and apologetic. And the kid at the window, who I believe name was Ingram, was super kind as well. They deserve a raise! Nobody should be working like that for minimum wage. read more

This is truly the worst Taco Bell I've ever been to. They used to be decent. I'm not sure if they had a change in ownership or management, but they simply don't care about customer service at all. It took 35 minutes to get an order that was placed online with no one in the drive-through. Only people waiting in the restaurant. I recently ordered something from DoorDash for the first and last time and it took almost 2 hours to be delivered less than 2 miles away. Tried sending multiple messages through the Taco Bell website and no one ever responds. Never going there again. read more

Went for 2 tacos and 25 minutes later still not done It's was empty too customer service no good. I tried to ask for money back and they refused to give it back read more

Owner for this particular branch franchise should be able to address employee staffing and order processing delays if not efficiency. To go and online orders are not delivered as expected. read more

Absolutely the slowest Taco Bell I've ever been to. They only care about their drive thru times. DO NOT GO INSIDE!

Stopped in for a few burritos and wouldn't you know....got 83 packets of hot/mild sauce packets along with a 4" stack of napkins. Normally we appreciate a few extra sauces and especially napkins but this was ridiculous. What a wasteful staff. Either they are retaliating against piss poor management, have no respect for their jobs and not held accountable due to the volume of complaints, or they would love nothing but to repulse return customers. Please fix your Taco Bell read more

Taco Bell - All these packets should read "How about you just throw me away" - Fast Food Near Me - Folsom, California

Don't go to this Taco Bell location. I realize you get what you pay for and this is fast food that we are talking about. However, this specific location always has a longer than usual wait, something always goes wrong with the order, and the staff are never personable on any level. read more

Ordered 3 chipotle chicken ranch burrito's, they over charged $.50 on each burrito and mixed up the burritos. Only got 1 of what I ordered and 2 bean burritos. Don't bother coming here. read more