Ordered a chalupa supreme in Feb 2026. It tasted like a slightly elevated tasteless taco supreme; it was light on the fillings with about a teaspoon of sour cream, and it was $9! This was the first time I had been to Taco Bell in many, many years. I'm done... read more

Slow slow service. Stopped by on Father's Day 2023 kinda early for dinner, was surprised it took forever to get our food since there was maybe 1 or 2 cars in front of us. Ordered a bunch for the family and headed back to the nearby hotel. Once we unwrapped everything, found that our priciest item had been substituted for a lowly bean burrito. They did make it correct when we drove all the way back to complain, but seems like an odd thing to mess up a deluxe supreme item with the lowest of the low. read more

Cooks cant read instructions. Do not go to this location if you want a correct order. Its pretty pathetic when you cant get your only job right. This location must hate its customers. Avoid this location. read more

I was hungry for breakfast, so I decided to pop in. They're open, right? Ample parking, and went I went in. The place is spotless, so I decided to eat in. The staff is welcoming, and even though I ordered through the kiosk, they were professional, courteous, and made me feel like a truly valued customer. Ok, what did I get? I grabbed a breakfast crunch wrap with sausage, a shredded beef grilled cheese dipping taco, and three crunchy beef tacos. They served me very quickly and were super friendly, even in the midst of training a new crew member, who was quickly getting the hang of everything. There is an art to wrapping things up without breaking everything. The guy was off to a great start! I started with the shredded beef taco. The dipping sauces were perfect for it. Is it messy? Not really. I was sitting down at a table, not eating this in my car. It was the perfect beginning. Then I attacked the crunch wrap, but took it to the next level by using leftover dipping sauce. This is above and beyond me just blending all the sauce packets, from medium through diablo. Yeah, maybe I should carry Tapatio with me instead of using the packets, but they were good. Regardless, it was delicious! I finished off with the three crunchy tacos. These were excellent. I've gotten quite a few that looked and tasted like train wrecks. Not these! Completely fresh from beginning to end. So, will I come back here? Yeah. Definitely. I think this has become my go-to Taco Bell. Make it yours, too! read more

I mean it's a taco bell. But isnt it supposed to fast? One of the longest waits I've ever been in the drive thru.

How do you forget to put all the sauce and cheese on a burrito? Also forgot the Mountain Dew, and it was delivery so we couldn't do anything. Seriously though, no sauce or cheese...who would make that and send it through thinking it's what the customer wanted? read more

Taco Bell - Chipotle Ranch Grilled Chicken Burrito - Fast Food Near Me - Cromwell, Connecticut

See all

$6.49 for a chalupa? This is pathetic. Your location progressively gets worse and lazy by the day. Just close if this is the product your employees come out with. read more

Taco Bell - Fast Food Near Me - Cromwell, Connecticut

See all

Yeah, the worst experience ever. I ordered Supreme Chicken Soft tacos that came with hardly any chicken meat and no sour cream in top.Never going there again. Btw it took literally close to 20 minutes to get my drive through order. Not the first time this happened. read more

Taco Bell - No sour cream on supreme chicken tacos. I had to stop at a grocery store. No more Taco Bell for me. - Fast Food Near Me - Cromwell, Connecticut

Customer service was great !! Food quality was excellent . I see all these negative reviews but I have no complaints.

Whoever made my food tonight, thank you. You are too kind. Everything I ordered was in the bag and it was packed with such care. Also thanks for all the sauce, I like it saucy. read more

Taco Bell - Naked Chicken Chalupa - Fast Food Near Me - Cromwell, Connecticut

I would not give it any stars if I could. After waiting in the drive thru for 21 minutes with two cars infront of me, I decided to go inside and order-mistake. Got inside, same workers asking the same customers the same questions over and over and producing nothing! One guy was eating at a table and got up yelling because he waited so long for his taco and there's was nothing but lettuce in it. Kept screwing up orders, had to leave our NAME for our order and still took a half hour for 3 soft 3 hard tacos. Employees just hanging out talking to eachother. Won't be going back, absolutely horrendous. FOLLOW UP: just got home and opened my food. COMPLETELY WRONG ORDER. One taco just just a glob of shredded cheese nothing else, not supreme, didn't get 6 tacos got 5. Tried calling the store and they just pick up and hang up the phone. Place is an absolute joke. Legit absolute bunch of clowns "running" this read more

My food is always still frozen every time I order here. All of my food comes out icy and barely cooked. The service reflects the food.

I love paying $4+ for a tortilla, lettuce, and tomatoes. How do you screw up a Crunchwrap supreme this badly? No protein or cheese. I ate the whole way through, since I know sometimes these can be lopsided. Not the case. Won't be coming back to this Taco Bell. read more

Taco Bell - Fast Food Near Me - Cromwell, Connecticut

If you could give 0 starts then that's what this Taco Bell deserves. I usually place a mobile order (to save mine and the workers time) and when I get to the window I ask for fresh nacho fries. Without fail every time this Taco Bell gives a horrible attitude and takes FORVER while having nobody else in the store/in line. Bringing it back to the fries, today I went waitied a good five mins in line before receiving my food (which I was okay with cuz I expected fresh goods) but I was beyond disappointed to open the bag and find the STALEST fries I have ever seen. Now I work in fast food I know that it's not that hard to drop fresh fry's. when I came back into the Taco Bell and asked for fries that were actually fresh I was met with lots of attitude and comments from the workers in the back one of them was "this stupid bitch knows that there gonna taste the same right". It just bursts my bubble because I know working in fast food ISN'T THAT HARD. They also messed up bolth of me and my friends tacos but atp it was not worth a fight. So I say this with ALL the sincerity in my heart. DO.NOT.COME.TO.THIS.TACO.BELL. You would be better off getting food from a dumpster thank you read more

There must be mold or mildew on that kitchen my Crunchwrap literally stunk and tasted so nasty I took one bite spit it out and threw the entire thing in the trash. Wouldn't have at that if you payed me read more

Told me they could not serve me anything because of a rush. I had worked a 13 hour day and just wanted a hot meal. Severely disappointed. On a Sunday at 10:30 at that. How do you run out of everything. I would have taken anything at that point. I'm so sad. read more

Currently on minute 25 of waiting in the drive thru, room for only four cars from ordering to pickup. How

This Taco Bell is the absolute CLEANEST, FRIENDLIEST staff, most accurate best tasting order Taco Bell around. The place is always clean, always being swept for crumbs and cleaned, The staff is just the best, the manager is cool, and employees are respective and caring, This Taco Bells food tastes the best outa all the other ones, the one in Middletown doesn't taste good. This one is always fresh hot and good, always accurate. They are good here, it's not like work it's like a happy well functioning family more than a fast food business. read more

Much better than the Taco Bell we went to in Massachusetts. Clearly where Taco Bell is concerned Connecticut is greater than Massachusetts. When you're on a road trip it's hard to trust in a Taco Bell, but this is definitely trustworthy. Restaurant was clean, staff was friendly and did a great job making our food. A good fast food restaurant is something to appreciate, and I appreciate this one! read more

Taco Bell - Food didn't stay around too long! - Fast Food Near Me - Cromwell, Connecticut

See all

Very nice crew always clean always a friendly face and food is always fresh I would recommend this place 100. Percent

this is the worst Taco Bell they're close when they feel like it. slowest service in history. employees are always miserable. needs new ownership someone that actually cares to run a business. they never get anything right. 0 stars!!!! read more

Go here if you want teenagers to purposely take fifteen minutes to make your food so they can see your reaction.

It's a Taco Bell. Aren't they all the same? I only went thru the drive thru here. It was past midnight and I think it was drive thru only. The menu for the drive thru was nice and easy to read and well lit. Fast and smooth live a drive thru experience should be. read more

First let me be clear - I LOVE Taco Bell. I just do. It's my go-to guilty pleasure. And this specific Taco Bell is what all Taco Bells should be like. My order was accurate and more importantly, my tacos etc. actually had the perfect amount of meat in them. If you frequent TB like I do then you know, sometimes that is difficult to achieve. Many TBs like to short you on the meat and give you tortillas filled with lettuce and lettuce alone. The service was fast and friendly, another thing that can be hit or miss at other TBs. So as far as Taco Bells go, this is five star all the way! I applaud you. read more

I wouldn't give this location any stars if I could. So we pull at the drive through, ordered a cantina bowl with steak and a twelve pack of regular hard tacos. That was the first time. Then she said okay what do you want in the Cantina bowl, so I said for the second time steak. Then she says okay, did you say you want a twelve pack of taco supremes? I say to her very politely. "Nope, all I want is a Cantina bowl with steak and a 12 pack of regular tacos." She said okay and then put me on hold. When the person came back she said, and I quote, "what did you want in the cantina bowl again." Now I'm aggravated and I said with authority, "STEAK for the 4th time!" She forgets to turn her speaker off and says in the background, "Who's She yelling at?" I am now pissed and I said, "Uhh excuse me, What?" "Yes I'm talking to you, I've only said my order for the 5th time." She cuts me off while im talking and says repeatedly in a rude manner, "Pull up when you're ready, Pull up when your ready, Pull up when you're ready." I said, "who are you talking to like that, you are something else dude." I proceeded to drive up to the window prepared to let her know she will not speak to me like that but instead she backed down and said it was someone else who took my order and then she just got on the register.... She completely contradicted herself by saying that because the whole second half I argued with her dumb ass. I will NEVER and I mean NEVER go back there again! I mean who manages these kids and trains them in customer service because they should be fired too! Was completely uncalled for how she was rude and disrespectful to me because of their inability and incompetence to take a TACO order that you press the picture button on the register.. hello? Really. So done with Taco Bell I can assure you of that. WAIT it gets better, my total came to $20.29 I gave her cash $20.30 this chic proceeds to ask me if I want my penny back. Are you serious right now. I said, "hell yes I want my penny back, do you want it?" She seemed to think she was funny and gave me my receipt and penny. This girl clearly has no training, is disrespectful, rude and could give a crap less about her job. She doesn't need to be there. But that's none of my business. Stay away from the Cromwell Taco Bell on Fridays around 7 or 8, she'll most likely be working there. You've been warned. read more

Not much to say about the food other than the food is Taco Bell. If you're hungry, a couple of soft beef tacos hit the spot. If you're looking for authentic Mexican, look elsewhere. Hello. Three stars because they don't ruin the food, it's clean (many Taco Bell's can't make that claim) and the workers, especially take-out, are friendly and not jerks. read more

For Taco Bell they are one of the best. I alway use the drive in at this facility and usually late at night. My order is always correct and taste great. Even if there are a lot of vehicle in the drive thru, it always moves quickly. read more

See all

Yum! The staff is always polite And accurate. I've only gone through the drive thru, and always happy. Only scary part is the T-Rex climbing out of the roof of the car wash next door. read more

This is the 2nd time I've gone there & ordered something that needed a fork & just didn't get one in the bag . Eating spicy potatoes with melted cheese & sour cream with your fingers is to say in the least, quite messy. AND girl in the drive thru literally thrusted both my change & food in my hand. I don't think a customer should have to "remind" the server if a fork or napkins are needed . I was grateful that napkins were included!! read more

Always quick and great service plus the food never disappoints. They never be lazy or just take shortcuts they always bring us the whole product with everything included. read more

I would normally stand up for this location above anyone I I'd ever been too. Most nights this places service is great and obviously sometimes it's busy but that's the nature of then buisness. Tonight the employee that worked the drive thru was basically piece of shit . Beyond rude , you can hear the laziness and frustration of basically just having to work because people decided to get food lol . Unfortunately I can't give you a name of the person nor can I give you a specific gender because it was questionable and I don't want to offend then But this employee was very rude didn't even let me get a chance to ask for sauce before they basically threw my crumbled up bag in my car . Love this Taco Bell but not anymore read more

Great clean place with great customer service that is proactive and on point. Thanks Taco Bell staff!!! We need more like you

As far as Taco Bell goes I don't think I've ever had service that exceeds any sort of expectations. The worker was super friendly and accommodating and the food was great (for Taco Bell) read more

For the most part this Taco Bell is the best that I have gone to. I always use the drive up so I can't comment on the inside. The food is usually hot, fresh and quick. My only issue with this Taco Bell (and the one in Berlin, CT) is anything on the dollar menu is usually $1.39 and the special $5 box is always a little over $6. I realize that franchise owners have the right to set their own prices. I could see if these stores were in NYC or in lower CT (Greenwich area) because they are expensive communities to live in and most of the people make a lot of money. However, Cromwell and Berlin, CT are working class towns where not everyone is wealthy. read more

Most polite staff ever! The food is always hot and my orders are always accurate. The food also tastes better than the other TB franchises that I've been to. Thery seem to adhere to a much higher level of quality and customer service than most fast food chains Thanks Cromwell Taco Bell, you are much appreciated! read more

Horrible service, food is always cold, tried this location over and over and they blatantly ignore any custom orders and don't even put the ingredients that are supposed to be in the items to begin with, every single person there should be fired and replaced no one seems to know what they are doing read more

Waited 40 minutes for our drive thru order. Once you order you're stuck in line too. No explanation, no sorry, nothing comped. Bad bad service. They simply just don't care!! read more

Best cleanest Taco Bell I've ever been to. Tables even have outlets for laptops. Yum!

This Taco Bell is pretty fast and my orders are always correct. The workers here are also friendly and welcoming!

this was a super clean and almost fancy taco bell. I mean it's taco bell....but as far as they go, this one was quite splendid. I keep suggesting that we we return on our trips from Boston (where we live) to Baltimore (my home) and on the way back. I will convince my boyfriend to return one of these days. ONE OF THESE DAYS. read more