Employee Shout Out - Andrew, on night shift is probably the best employee there that I have seen besides the manager. He was super respectful, attentive and would have cheered someone up if they were in a bad mood. He deserve some recognition especially for keeping that attitude up at 1 am. read more

Can't believe I'm even leaving a review for a fast food restaurant, but I'm so fed up with these idiots working at the drive thru window. Tonight, Temu Flava Flav working the window was so high he couldn't understand anything I said, then squawked at me after handing me the wrong order. Had to pull back around and get back in line just to get it fixed -- only to get home and find they didn't bother cutting the quesadilla, and didn't even put ANYTHING in the tacos. No meat. No toppings. Just a shell that's been sitting under the heat lamps since the lunch rush and a whisper of fillings. Is this place ok?! Where is your management team, and why are your employees so god damn incompetent? We come here almost every night and the quality of its employees has dropped DRAMATICALLY. Why are you even hiring these people?! You do realize they represent your company right? It doesn't look good. read more

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Slowest service ever, ordered in the app and waited 30 minutes to find out they didn't even start on our order. There were at least 4 people working too. And only a couple of cars in the drive thru line. I've been to so many different taco bell locations and i've never experienced this before. read more

Horrible customer service, first i didn't get noticed about how much was my order at the window to make sure im paying for my order, it ended up being the wrong one and i paid $25, obviously i asked for a refund, then i had said 4-5 times i said i didn't want no cheese in my taco, next thing i know i see cheese on it, i go back and i told the employee and i had also ordered some chips and cheese, he took the bag gave me my taco only, i told him i had the chips and cheese in the bag, and then he js took them out of the bag and gave it to me like that. I work in a fast food place and it's incorrect if u give the customer their food without a bag. i took 20 minutes in the drive thru as well for one taco. read more

Food is always yummy and the customer service is top notch. Alex has some of the best hospitality I've seen! He is always very welcoming regardless of the time. read more

The excellent employee who took my order made my whole night. I always usually get the same things but wanted something different this night and asked what his favorites were. He listed 4-5 items and I chose 2-3 of them and he made sure to ask how hungry I was so as not to order too much and suggested a smaller similar item to fit the bill. Customer service like this is not always prevalent these days so I came all the way to make a review to shout him out! Wish I would've asked his name and 75% sure he was blonde but I know mgmt can look him up on the schedule from tonight 6/11/25 because he deserves a raise! So so kind and introduced me to my new favorite menu item-- the cheesy Gordita crunch! I hope he gets the recognition he deserves!! read more

I really like this Taco Bell location and I've never had any issues any time I've needed my Taco Bell fix. :) On my most recent visit on 6/1/2019 my daughter & I ate inside and not only is this Taco Bell location very clean but the employees are very friendly. Shout out to employee Alexandra, who was so patient & very friendly with me when I was trying to figure out what to order and she did a great job of explaining the $5 Taco boxes to me & is what we both ended up getting. I totally recommend the Taco Boxes, which come with 5 items, including a drink and cinnamon twist. See you later Taco Bell #030263! -Rebecca our read more

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My food is always right, warm, and fast here :) the service is almost always exceptionally friendly but not in a fake customer service way; I enjoy this location and the people who work here seem to all be pretty great. read more

Update: things have gotten better seems like they figured it out, drive thru is faster and employees are nicer.

This is the best Taco Bell location in town. The staff is always so nice and they have the best energy! I've gone in the afternoon and late at night and they're always super friendly. I'm never missing anything in my order either. The food is pretty standard Taco Bell quality but it's never cold or soggy or anything weird. I have only ever used the drive thru but it seems pretty clean inside from what I can see from the drive thru. read more

Slowest service on the planet. Not sure if they only have one person working or what but it took almost 30 minutes to get two tacos and a large cup. read more

This is the best fast food experience I've had at 1am and I have been a lot of places over the years. I don't know who this guy was but the whole night crew made my food with love and I could taste it. The guy that took my order was a good man and that whole crew deserves to be paid well. Definitely going to be coming back more often after work for fresh and properly made food. read more

This is my first review for a fast food place and lemme tell you.. the man (I believe it's the manager) treats you like family every time you come in, no matter what time it is. His energy, attitude, and dedication to his store are unmatched. I come back just because of him and I'm currently in line to try the nuggets. Thank you bro, keep going!! read more

Best customer service in this shopping center !!! And the food is always great as well. I haven't gone inside since Covid but I know that they are awesome read more

Stopped by for dinner tonight. The girl In the drive thru is amazing. Very friendly, even asks hello how are you tonight? Etc. other fast food places you pull up and get a "how may help you" or "you ready?" It just makes such a huge difference. Always fast, accurate and great. Best Taco Bell ever read more

Update: Amazing, speedy, and courteous still even months later. Very calm atmosphere, easy to use wifi to get work done. Food is also always consistent and delicious. read more

The past three times I've come here in the past twice months the food has been great. The place is always clean and the staff is pretty friendly. This is exactly what I expect from fast food. read more

You know when you make your order, then roll up to pay and ask for an extra item that could be made quickly (with only one car behind you)...ever did that?..do you get your extra item? more times than not you do. WELL not here!! I ordered a bean burrito and a 7 layered nacho off the value menu...I roll up and ask for another burrito, the cashier looked confused (what...this never happens?) he goes to make the request for it and the cooks tell him no.. wait, what?? So I'm thinking he was kidding and made the request again. He apologized and said that they (the cooks) weren't kidding. So I go inside and ask for the manager. The GM was helping someone else at the register (thee were like 3 people in there eating) and he comes over and I tell him the deal, he apologizes and states that he didn't make that rule, but the DM did ...and that person quit THAT day...the guy looks a little exhausted to be honest but he made my burrito and didn't charge me. Was also told that a string of DMs have come and gone...that location needs some serious attention, obviously morale id in the crapper and its just a crap ran taco bell. I reflected these same thoughts at tellthebell.com. The food? the burritos were decent...wait, the one the manager made was...and those 7 layered nachos? looked more like a blob of cheese smacked onto broken chips...awesome. I got a "Maverick" badge for eating here..guess that's what you earn when you eat at a sketchy place. win! read more

Taco Bell - Making my food. - Fast Food Near Me - Austin, Texas

Always stop by here to grab a snack because of the quick friendly staff, but today the guy taking my order was completely rude! I always ask what kind of freeze drinks they have since sometimes they don't have a certain kind, when I asked "what kind of freeze drinks do y'all have?" the guy answers with "the ones that are on the menu" so that threw me off but I tried to ignore his attitude about it, I proceeded to order the kind we wanted & he interrupts me with "we don't have the red one". Throughout all my order he kept saying "what else". --What happened to the staff that was previously there that actually greets you when you approach the speaker?! read more

This locations sucks. I don't think I've ever received an order that wasn't missing something.

Had to downgrade the rating due to a poor customer service experience we received on a return visit a while ago. We visited this location several times with no issues except for the last visit. It was near closing time but we had 10 minutes left to order our food using the drive-thru. As the lady was taking our order, we heard the loud and whiney voice of a male in the background blatantly complaining on having to make our order. When we pulled to the window to pay, you could easily hear the same guy in the back raising his voice about having to make our food and crying about how he didn't want to do his job. It was sadly pathetic for a grown man to sound this way. For crying out loud, it was only a few items. They told us the menu selection was limited as well. He was so obviously loud about it and we were made to be very uncomfortable. To make matters worse, they flicked the lights off with minutes left on the clock before closing time. We won't be returning here again. read more

The only Taco Bell in the nation, maybe the world, with good customer service. They are so incredibly friendly at this location; it baffles me. The manager of those location needs a promotion or at the very least a raise. read more

Customer service was shit . Took them forever for. 2 grilled cheese Burrito It was only beans in a cold Tortia wasn't even wrapped read more

I have been here almost every other week for the past year and a half and have never received my food cold, which was often my experiences at other stores. Both night and day crew kill it every time and should be getting paid for the quality they consistently put out. Love my east parmer store read more

Sometimes you just want to put shit in your body knowing full well of the ramifications of doing so (side note - that also involves shits later). We go to Taco Bell once in a while, maybe 4 times a year. I need you guys to have all the ingredients on those 4 days. Come on guys, out of cheese? Really? The 3-cheese blend missing chapula did hit the cravings spot but still left a spot empty, the spot reserved for the 3 types of cheeses i was so wanting! Service was fast and friendly. read more

Ate here the other night and have been terribly sick ever since. Haven't been out anywhere else during this time and now my doctor has sent me to go get tested for COVID...causation and correlation... to be determined. read more

I am writing this because I had exceptional customer service from the guy who took my order and gave me my food today. He was very friendly, pleasant and made me want to come back. Just wanted to give kudos to him! read more

I love every Taco Bell. They all get 5 stars. Starting to piss me off with taking things off the menu though

Very disappointed. First time going to this location and went to the drive-thru when the young lady told me the drive-thru was down and we had to order inside only. Weird but okay? I ordered inside and the lady was very nice taking my order and the food was ready very fast. Got home and every single taco had cold meat and tasted like it was old. As a former restaurant manager this entire experience was very disappointing and I think food standards need to be checked at this location. read more

My wife was getting off of work and me and my daughter wanted a late snack so we asked here to stop by taco bell and get a box of tacos. We live about 2 min away from this restaurant so it did not take her long to get them to us but by the time we got them they were saugy almost like when you pour a cup of water on a peice of bread read more

Taco Bell - Saugy taco. - Fast Food Near Me - Austin, Texas

I used to think the people who worked at this location were incredibly nice. Now I think they are lazy children that should be reprimanded for not doing their job. I ordered door dash because I am sick with covid. Whomever worked tonight 7/2/22 this concerns them. I ordered door dash at 10:45pm. My driver started pushing back the time. 11:30 rolls around and she calls. She apologized and said they didn't receive a door dash notification and would not help her. COMPLETE LIE. She also said they closed at 11:00 that night and would not be helping her. Whomever the manager is... did you guys close at 11? Seems like a bunch of lazy kids not doing there job. read more

I honestly wouldn't give this store a star period just went less than 20 mins ago ordered 2 steak nacho plates and 2 5 layer burrito. Also Ordered a watermelon freeze and two apple impinadas they forgot our impinadas and my watermelon freeze. My 2 burritos had barely no meat look like they took a baby spoon and called it alright to serve. It was mostly cheese bean and sour cream very dissapointing. I called to say there was no meat in my burrito and the lady didnt apologize for the mistake and ask what I wanted to do. With a very unpleasant voice. I'm a local customer who goes in there a lot and always got a unhappy meal shut this mf down.!! I will be calling the store owner!! read more

Taco Bell - Wow very shameful!!! - Fast Food Near Me - Austin, Texas

Great drive through experience this evening! Everything in the order was correct, food came out hot and fast.

Until management changes hands, I won't bother with this location. The last two times I've visited were bad experiences. Once, at the drive-thru, around 9:30 or so, I finally made my way to the speaker (there were about 5 or 6 cars ahead of me), and the guy actually suggested I go elsewhere because "we're really behind and slow tonight." Thinking he was kidding, I asked if the wait was going to be 10 minutes or so. He said "No... Longer. It'll be more like... I wouldn't even order ma'am." What the what...? The last time, my family was walking toward the door to dine in, and the couple ahead of us was met at the door by an employee who said they weren't serving because enough people didn't show up for work. He proceeded to lock the door. It was 2:30 in the afternoon. WHAT. THE. WHAT?! I called Corporate, and they are passing my issue on to the field office, not the store manager, since the problem seems to be WITH that person. read more

Ok, ok...now I know it's not cool to like big chain fast food. TB always seems to be the butt of many jokes. Drunk food, stoner food, whatever... The truth is...I like TB. Now, given choice and convenience, I'd prefer a little taqueria...but for the price and convenience, I'm cool with the Bell. It takes me all of 5 minutes from house to Bell back to house. Enough grub to satisfy me for under a fiver. Feel free to judge away...I'm sure you have been known to things you are less than proud of. Stand tall. Stand proud. Embrace your vices! read more

This is one of the worst Taco Bells. It's slow even when there are only two cars in the drive thru. They get part of your order wrong more often than not and they are constantly out of something. Like taco shells! Taco shells?! No tacos at the Taco Bell tonight. read more

Breakfast time So this morning I came to this Taco Bell location and their not open yet, and they supposed to be serving breakfast but they have a sign on the drive-tho order saying "sorry we are until 830" my thing is how y'all have breakfast don't open until 830 most and many ppl are at work by this time so what's the point of advertising that y'all have breakfast but start so late and plus on the yelp said y'all are open but y'all are not open ??? read more

Simply rude. Tried to ask an employee a question. I even asked her the question in the sweetest tone ever. She rudely answered and rolled her eyes. Other employees also ignored me. Customer service is horrible. Todays night crew needs some customer service training to do. read more

In the morning time the food is good and fresh But there evening crew needs some help always out of rice cheese just the basic stuff , last time i went i asked for the chlopa supreme combo and thy always give old crusty burnt shell it took them two tries to get it right , i have asked them without the beef but thy both had beef in them so i dont know how hard is it to listen for the ingredient and push a button , late night shift is a joke because there is no adult preset to keep the 18yr olds. Just sad read more

Absolutely best Taco Bell I've every been to! Every employee that spoke to me was so kind and had a great attitude! You could tell they cared about giving customers a good experience plus all my food came out right even with my many modifications (which most other locations I have visited always mess up). Definitely will stay committed to visiting this location (: read more