Very nice office staff and dr lara is great,it's right off the freeway and 5 min wait with appt I…read morecan trust them and have for more than ten. Years,very positive attitudes and accomidating to my needs

Insufferable, disrespectful and inconsiderate. Do not trust this guy he has no patience and is…read moreextremely rude! I called to make an appointment and asked about the process and services that he provides which should be normal right? No, this little man told me he has no time to answer my question and hung up on me! How can you have a business charging hundreds of dollars and not explain what that entails? Insane lack of communication and terrible customer service. Be extra careful about this guy and avoid if possible. A doctor is obligated to tell you what you need to know never allow them to treat you like you're an inconvenience.

All of these years (dare I say decades!) and Dr. Ayad is the absolute best…read more Sadly, I messed up my insurance last year and had to go with Kaiser and could NOT wait to get back to Dr. Ayad... and as it turns out, in a brand new location. I've been through many medical issues, from simple to deadly, with him and I'll stick with him as long as possible. He is extremely personable, likable, incredibly intelligent and experienced, and just a damn good person and doctor. You really couldn't do any better.

Dr. Ayad always take the time to listen to my issues and take good care of prescribing the…read moreappropriate medications when needed. He is very attentive and patient with me He is very knowledgeable, experienced, extremely helpful and smart. Thanks to the entire staff and Dr. Ayad.

This is an update to my previous review and covers the 2 years since it was written…read more I have been coming to Lakeside-Regal for my physical therapy since I lost my ACL tendon in 2023, and I can't tell you how amazing they've been. They helped me through ACL reconstruction surgery and got me active again. I'm a very active person, especially for a senior (I play tennis, do karate, surf, and work out at the gym), so over the last 3 years, I've seen a lot of these wonderful people, off and on. I push myself too hard, and they help put me back together! Everyone I've worked with is very knowledgeable among the PT staff, and the front desk people are really organized. Molly is my #1 physical therapist, and she's terrific. She's supportive of my active lifestyle and always helps me understand how I can do what I want to do in the safest, healthiest way. She's like a top mechanic for my body -- she gets me back on the road! (I've also worked with Matthew, Thomas, and Arbi, and they're great too.) I'd like to shout out to the front desk staff, who are so organized and keep things running smoothly: Gen, Ivonne, and Chelsie -- thank you!

BEWARE bad billing/business practices…read more I specifically asked Lakeside before treatment whether they were in-network with my insurance plan, and the front desk told me yes. Based on that information, they collected the standard in-network co-pay at the time of my visit. Afterward, I received a bill for more than $300 and later collection notices because the visit was apparently processed as out-of-network. When I contacted the office, they did not take responsibility for the misinformation or make any meaningful effort to resolve the situation, despite the fact that their own staff charged me an in-network co-pay on the day of service. My insurance ultimately agreed to waive the charges as a courtesy, but the entire experience was stressful, time-consuming, and avoidable. Patients should be able to rely on the coverage information they are given before receiving treatment. The doctor was perfectly fine, which is why I'm giving 2 stars instead of 1, but based on the billing experience alone I would not return.

I searched for a while to find a good urgent care with decent reviews, and cleanness. Decided to do…read morea walk-in and go wit BUC, and I actually had a 10/10 experience. Everyone from the receptionist, to the nurse to the doctor took really good care of me. They were all very patient, and understanding (as a doctors office should be). I would recommend coming to this location if you're searching for an Urgent care. I was even able to do a same day ultrasound on a Saturday (I will say price was about $185). But in the end it was worth it, and I appreciate the help I got on Saturday morning!

**VETERANS BEWARE!** I used this urgent care for nearly 8 years because they were a VA Community…read moreCare provider and my go-to for urgent medical needs. Recently, their billing was moved to a third party, and I began having serious issues with how my VA-covered visit was billed. Despite the services being authorized through the VA, the balance was sent to collections, creating a major headache over a bill I should not have been responsible for. Based on my experience, I would not recommend this urgent care to other veterans or their biller's incompetence will put you in collections too.

Good and attentive doctor. Helped me with my health issues. And you can make an appointment really…read morefast.

I've been seeing the Dr. for almost 17 years. He along with his staff are very professional. If…read moreyou're looking for a primary care physician this is the Dr. for you. Excellent service.

I want to say just how much I love Dr. Putta. She is the most caring doctor I have ever been to…read more She is thorough and really takes her time with every patient. Is the wait time in her office sometimes long? Yes. It is frustrating at times that you have to wait a while to be seen, but that said she is the only doctor I have ever been to that will squeeze me in when I am sick. Most of the time I go to the doctor when I am sick. She will fit me in within 24 hours. Always. Knowing that she does this for patients makes me understand why sometimes I will have to wait. I do not understand the reviews that say she doesn't get back to you. She gives every patient her personal cell phone number. Plus, if you leave a message on her office line she will return quickly. I have called many time and she has always called me back quickly. One time I was away visiting family over Christmas and got sick in another state. I went to an urgent care and got antibiotics, but they were not working. Dr. Putta didn't hesitate with calling me in the correct prescription when I called her. This is the kind of doctor you want.

dr. putta is the best. you get better. holistic approach common sense. we've been going to her…read morefor years

Wanted to be a patient at this location for a little bit before deciding on leaving a review and…read moreunfortunately the lower ones are the ones you should be listening to... Parking is very tiny with some street parking offered and the location is on the smaller side. Front desk is sweet but don't expect anyone to be in proper communication with Dr. Desai. The amount of times I have called to go in, have the front desk tell me it's easier to get a telehealth call and then be ghosted is sadly a few. No one seems to know what is going on in this office and at one point I had to call the office for them to remind Dr. Desai that he had a telahealth call at all. Don't bother with the virtual patient portal either, they have you create one and never check it. If you want a doctor who doesn't fully see or hear you as a person this location is for you. You should never have to dread going in because you don't feel listened to especially when healthcare is horrific in this current climate. This office will truly make you fight for yourself; if multiple phone calls to make sure they are communicating with each other and your primary doesn't fight to see if a medication you need can be covered with insurance (which he doesn't, he claimed he would try and months later I never heard a peep) then this is right up your alley. So sad. Don't recommend at all. Just changed my primary.

Came in to get a 2nd opinion on some health questions and the Filipina lady in the front informed…read moreme that she'd have to see if my insurance will cover the visit and that they don't take any walk ins so she'll call me closer to end of day around 4:00pm to see if I can come in tomorrow because that's their soonest available time. Received no call, or even to follow up if I still have an appt for the next day. Thank you but no thanks.

10/10 experience at this location, from the prep days up until post care. I called multiple times…read morewith questions, and the receptionist was so helpful and understanding. Although the waiting room is small, that's the only downside. But once you're in the back the nursing staff, pre-op, anesthesiologist and everyone were absolutely amazing and made the process so swift. They knew I was nervous about the whole process, and were extra nice and accommodating. Not that I ever want to go back, but if I had to or take a minor or an elder I would def recommend this location. Everything was clean, quick and easy.e

Very poor patient care. Office staff are unable to provide patient updates during procedures, staff…read moreshouting at family members they need to leave the waiting area (the policy is fine, but most family members would preferred to at least wait until their loved one has been taken back.) They also tend to over schedule significantly so don't count on timely appointments. If you have other options, I'd strongly encourage an alternate surgery center for your medical needs.