I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

Yesterday my local access account with Rainier Connect went down; all I got was a 404 page with a…read moredog on it. I called Rainier Connect and after a couple of minutes talking with a technician he said since my wireless company was Century Link he couldn't help me and to call another number. I simply thought it was another department within Rainier Connect; wrong. It turned out to be Whisler Communications. Shane answered the phone and after I explained my problem; even though I am not a customer, he took over my computer and fixed the problem. Shane was professional, courteous, friendly, and in 10 minutes I was back up and running. I live in Scottsdale, AZ and will probably never use his company, but I would highly recommend his services to anybody who lives in his operating area. He picked up the phone, no transfers to somebody else and solved my issue. Thank you Shane for a job well done. Bob gooding@localaccess.com

From the owner: Whisler Communications is a family owned and operated business located in the Mottman Industrial…read morePark in Olympia, Washington. We have been a wireless leader in Southwest Washington since 1959 providing sales and services of wireless communication systems. We currently provide a range of products and services from simplex 2 way radio, to large scale trunked systems, and now a partnership with Air Access Inc. providing wireless broadband internet to areas unable to access highspeed ground lines. Authorized Kenwood dealer.

We recently moved our offices and Olympic did all the moving of our phone equipment. As with any…read moremove there are always unexpected complications. Olympic rose above and beyond the usual phone company service to ensure our satisfaction on all fronts and prove that excellence is their standard and nothing less is acceptable. We recommend them highly for any business phone work a company might need.

From the owner: We know that in your business, every call counts. Our goal continues to be, helping local…read morecompanies sound professional and stay connected with their customers, partners and suppliers. Our team of professionals are here, ready to help with your Business Telephone Infrastructure today! Whether you're in the market for a brand new telephone system featuring the newest technology, an intricate structured wiring system, getting a deal on the best Business Dial Tone or Internet rates in the area, or looking to expand the System you currently have. Let Olympic Telephone be the expert for your telecommunication needs, so you can continue to be the expert in your business!

Robert is AWESOME! We had DTC come out to install a 6 camera system on our house. Robert was very…read morecommunicative throughout the whole process, explaining the steps he was going to take, how he was going to install them, as well as any recommendations for installation or positioning of the cameras. DTC did a careful job with the install, and took plenty of time to go through and do things right and go over the configuration of the system. They have been responsive post-sale with any customer service questions, and stand behind their service. I like the fact I'm going with a local company and not just a sales rep for a large installer that farms out their tech work and you won't hear from again until your contract is up. His work is clean and top notch and most importantly he always made sure that we were happy!!!

From the owner: Since 1989, Diversified TeleCom Corp has been installing business phone & voice mail systems and…read moreproviding voice mail services to businesses in the greater Puget Sound area. We also install next generation VoIP based & SIP based phone systems. We also sell and service surveillance systems. We are licensed & certified to install voice & data network cat5, cat6 and fiber optic wiring and cabling, & video coaxial cable. DTC sells music on hold and promotions on-hold digital MP3 players for phone systems. We provide overhead music, paging and intercom systems. We also provide beeper and pager service. We truly are your one stop shop for all of your telecommunications needs. If we don't have it, we'll find if for you. Over 30 years ago, DTC innovated voice messaging as a service in the Seattle area. During this time, DTC has provided Seattle area businesses, medical clinics and doctor's offices our custom designed reliable, & flexible answering services & emergency on call services at less than half the cost of a live answering service.

I went into the store yesterday when I was experiencing something very difficult emotionally. David…read morewent above and beyond to assist me and did so with such courtesy and compassion for my situation. I went back in today to get a hotspot and David recognized me right away and while he was assisting me, he also took the time to check in with me and see if I was doing okay. I explained what I was in the market for and David suggested something that suits my needs even better than what I was looking for. He helped me setup up my account on the app completely and ensured my discounts were applied to my account. I'm very happy with the plan I have and I feel like it's a great value. David was truly amazing. I'm so thankful for his kindness and professionalism. I will absolutely recommend this location to others and mention David specifically!

Pros: Congenial employees who try to solve problems…read more Convenient to Yelm & McKenna, easy access to highway at a traffic light. Cons: This is not a Verizon "corporate" store; it is run by Victra. $50 restocking fee on returned devices. Must bring undamaged original packaging, receipt, and original payment method to return accessories. Must provide a Verizon account phone number to purchase accessories. Accessories are off-brand with lower features at higher price than OEM brand-name down the street at WalMart. Small variety; for example; no MagSafe wireless chargers on shelf and the no-name brand on the shelf was not magnetic. The "cons" outweighs the "pros"; do not recommend.