4/25/2026 Things went pretty well. I knew what I wanted. I was greeted and allowed to view the…read moreiPhone I was going to purchase online. I like it. Good reviews in the phone. No help was needed even though I was approached as soon as I walked in and the gentleman was ready for the sale. No complaints I recommend this location arrive early before the afternoon rush. Time to upgrade.

Crowded but good. Long wait when I brought my iPad in for possible repair. They ended up…read morereplacing it, and pickup was smooth. For the record, hate the mall. But glad there's an Apple Store to take my glitchy devices to.

I knew what I had to do. It was time for an upgrade. But was it absolutely insane to try to buy a…read morenew iPhone on the day it came out? As a child of the early 2000s, I thought so. But I decided to call AT&T in Lincoln Plaza anyways to see if they had the new iphone. As I prepared myself for a long wait time on hold, I was surprised that the store manager answered the phone on the second ring. She told me they did have the new iPhone and to come on in. As I drove to AT&T, I braced myself for a store full of tech bros, frustrated seniors, and perhaps screaming children. When I opened the door to AT&T, I was stunned and delighted to see that there was only one customer there and multiple sales associates available!! David helped me purchase my new phone. He was extremely accommodating, communicated wait times and inventory effectively, and overall had a friendly energy that couldn't help but make you smile. And it wasn't just me! As more customers came in, everyone in the store was laughing and chatting with each other. I was in and out in 30 minutes. As David helped me, the other sales associates did an amazing job of communicating and supporting customers as they, together, worked to resolve any and every issue that came up. The store didn't have something that I wanted and David recommended other stores that I could look at to meet my needs. I had prepared myself for wait times, angry people, and overwhelmed staff but the AT&T in Lincoln Plaza greeted me with a calm serene environment, exceptional staff care, and an overwhelmingly positive experience. Look no further than AT&T at Lincoln Plaza!

First the service sucks big time. These employees don't care about you to be honest. Most of them…read moredon't even want to be there. In May I went in and spoke to Mirracle. She was supposed to set us up with a new Samsung A37, a new Samsung A17 and a tablet. Get this, she said we qualified for 2 phones (which were 2 new lines because we had AT&T PrePaid and were going to have post paid service). She said they system crashed and she said we needed to come back. We told her we were going to come back the following week because of my husbands schedule. Mirracle (with 2 R's) said she would put the 2 phones (with 2 new lines/phone numbers) and the tablet aside with a note stating that they were to be held until the following Wednesday along with our phone numbers. When we got there Camron and David I believe were working. David refused to help us because we had spoken to Mirracle and he said he wouldn't get credit for it and actually walked away from us. He wasn't even friendly or anything. His eyes said it all. I could tell he didn't even want to be there. I told him I was upset and that he may need to de-escalate me when I heard his comments. He just glared at me. I run my own business, I would have fired him for that behavior if he treated any of my clients like that. Camron came over and I once again explained my situation. He said nothing was set aside in the back by Mirracle (like she said she would do). Mirracle did everything in my name and Camron said he couldn't and decided to use my husbands information. After a few minutes he came back and said we didn't qualify and unless we paid cash for everything he couldn't help us. That meant for 2 phones and a tablet. We walked out and went to TMobile and got 2 phones. Two weeks later AT&T took $295 out of my checking account for 2 phones, 2 phone lines, a tablet and phone line for the tablet. I was told I didn't qualify and was charged for 3 phone lines, 2 phones and a tablet. I called AT&T and asked why I was charged $295 and they said it was for 3 phone lines, 2 phones and a tablet. My blood was boiling. Now I'm dealing with 611. They refunded me $227 because I had my original line. It was $60 plus taxes and I was charged $68. This was June 12th. Now today June 17th I got another bill this time for the $227 that they now said is past due. We walked out of AT&T we went to TMobile to get 2 new phones. I called the AT&T Customer Service number to talk to them. This girl named Michelle kept telling me that $227 is past due. I asked for what - and get this she said 3 phone lines, 2 phones and a tablet (that I never got). I had to explain everything again over 1 hour on the phone I kept telling her I only have 1 prepaid phone that I bought last October at Walmart. I kept telling her that the $295 was taken out of my bank account about AT&T and I said I would pay $60 plus tax for the post account. She said I owed the $227 and she didn't show a $68 payment. I had to explain over and over that I was reimbursed $227 because I paid the $68. I told her to take $295 minus $68 and asked her what amount was left she said $227 and she had the nerve to tell me that I don't know how AT&T works. I told her she needs to learn how the banks work and told her too much money (taxes were taken out because I was charged for 2 lines and wasn't credited the right amount). After arguing wover and over with her because she didn't didn't understand what I meant when I told her that my bank account shows payments that are taken out I told her to cancel my account over and over because she kept trying to upsell their internet and phones. I got upset and finally told her not so nicely that I canceled Directv because they were too expensive (I get the same with YouTube TV for $100 a month less) and there's no way in hell, that I would ever use AT&T ever again and I did tell her that I would tell everybody. This female had the nerve to tell me that I still owe $227. I told her there's no way in hell that I'm paying $227 for a prepaid phone that I purchased at Walmart and hung up on the stupid female. Never use AT&T or go to this specific store on 38th St!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had a T-Mobile store I went to that was in another part of town but alas that location closed for…read moregood. So I was trying to find another one and as it turned out this particular location came up and was actually way closer to my house. I haven't had to go here for too many reasons but the couple of times I did my questions and needs were met quite nicely. They helped get a new phone set up for me which I always struggle in doing when I get an upgrade to basic (and embarrassing for me after how simple of a fix it was) troubleshooting with minor tech questions. I have to say the T-Mobile stores I have gone to in quite a few years now have done well with situations like mine. I remember way back when they wouldn't help you and you had to call a hotline to get help which was a lengthy call. I can't feel sorry for the store locations that did that to me are also no longer open. Maybe there's a very good reason why. But the one I previously went to in Tacoma didn't have those old issues of the past.

they put the system in and continue to work through my issues with no questions and prompt seevinceread more

Tim Tim is an amazing salesman he was very patient and took the time to answer all of our questions…read moreand explain several different plans for us we would definitely recommend this location anytime definitely come see them they are friendly low pressure no pressure at all actually super nice people great staff and easy to find right outside the Nordstrom entrance Super low prices and great phone plans and options

The Tacoma Mall store (next to the food court) is a nice space with a lot of phone and accessory…read moreoptions. This location has major ethical issues. The store manager blatantly lied to us on (1) our older devices would stop working end of the month, (2) the options to obtain a credit to trade our older devices, and (3) the monthly cost for service - we called t-mobile directly and found the manager gave us deceiving information. They started the transaction before I canceled it...they added a new line (which I never requested) and declined the tmobile trade in offer on my account- it took two weeks to fix. I will never use this store while this manager is employed.

Was basically kicked out of the store 45 minutes before closing time (by the MANAGER). The manager…read morestood there for 10 minutes not helping anyone that was coming in and he had a very bad attitude.

I came here back in 2021 for a phone upgrade before an Army mobilization…read more I was told if I switched from Sprint to T Mobile I would get a free upgrade to the S21. That sounded like a pretty good deal so I brought my bf in to do the same. The process was annoying. The sales rep had to call 3 different T-Mobile customer service reps because none of them could understand the deal or how to give it to me, even though it was advertised and offered to me. Well it turns out, they never applied the deal. Everytime I've called to ask about shy I'm getting charged $13 a month for the "free" cellphone I get the run around. I was painstakingly explained how the credits they gave me would even out my payments too make it free. To that I say, what credits? I'm still paying $13 extra a month. When do the credits come in? Am I getting a full refund when I finish making the payments? I should have checked what they were billing me earlier, yeah I get that. But I was busy working and made the mistake of trusting the company to keep its word. Never again. I am switching as soon as this payment plan ends.