It's clear the staff here want to make commission only. NO CUSTOMER SERVICE HERE. We had come in to…read morepurchase a new galaxy 7 flip and debate which plan I should transfer to or start a new plan all together. (Spoiler alert I chose not to purchase the new phone nor picked out a plan) the guy who came up to us didn't even take us to a table, but just to the side, seemed very uninterested and only had vague answers to payment questions. When we asked for specifics, he gave us general estimates. We ended up leaving, cus the take away was that I need a new phone and new plan. T mobile here I come.

Adrian was amazing working with three elderly ladies changing out phones. He was patient and…read moreunderstanding as he helped us reconfigure new phones and transfer data. The whole process was quick and easy

If I could give this corporate store a negative -5 stars, I would... I've been with Verizon for…read more15 years, noticing over the past 6 months that Verizon customer service (in store and on the phone) has went down hill about as bad as it gets. Todays visit at this corporate store really pushed me over the edge, speaking with Quang (or whatever his name is) and my service plan amount and the possibility of adjusting it, he became violently angry after not understanding the simple inquiry, getting abrasive and raising his tone towards me in front of a store full of customers on top of it. Pretty sad experience these past several months with Verizon and am DEFINITELY switching phone service providers, after being a loyal customer for 15 years!

It could be worse, but I sure don't know how! They know absolutely nothing about how the phones…read morework. They pronounce cash with an accented e on the end. They can't make their phone chargers work. My sales associate did not know how to listen and understand. This is the problem with monopolies.

I had a wonderful experience with Carter today. Carter was very knowledgeable, kind, fun, and…read moreprofessional. I highly recommend asking for Carter if you visit this location!

I've been with Verizon for 25 years. Until August 2025, I honestly had very few complaints--at…read moreleast none that couldn't be resolved with a simple phone call. Then Verizon switched our account to a business account because it was the only way we could get Verizon Internet. That's when everything went sideways. We were promised our billing date would be moved to the end of the month. Nine months later, we're still "communicating" with a communications company that apparently doesn't understand the communication part. So here I am, yet again on a Saturday, arguing with an automated system just to speak to a live human being. At this point, I'd gladly talk to the custodian, the mailroom clerk, or even a ham sandwich if it could fix the problem. I'm exhausted from hearing:"We can fix that.""I'm so sorry this happened, sir." The apologies are plentiful. The solutions? Not so much. We have six devices on our plan. Two weeks ago, someone from Verizon called to tell me I qualified for a "FREE iPhone 16." I told them they could keep the phone and instead give me the billing date we were promised. Strangely enough, I haven't heard back from them since. So here's where I'm at: Does anyone have the number for T-Mobile? After 25 years of loyalty, it's disappointing to feel like that loyalty means absolutely nothing. I find it hard to believe another company could be worse at communication than a company whose entire business is communication. If you're considering Verizon because you value customer service and loyalty, I would strongly encourage you to do your homework before making that decision. Twenty-five years is a long time to stay with a company. It shouldn't be this hard to get a simple promise honored. Rodney J

This review should be titled Edgar has patients! After three days of trying to get my phone number…read moreback from another carrier Edger stuck with me through the entire process. We are still working on it, but he has given me so much time to get this done. Thanks Edger!

ZERO stars!! Do NOT come here! Nightmare of an experience. Go to a Verizon CORPORATE store! This is…read morea third party store! They were not transparent at all! Lied about new monthly bill amount!! Lied about coverage applied but weren't! Misleading overall about everything! Gives off sleazy car sales men vibe!! CALL VERIZON CUSTOMER SERVICE YOURSELF AND VERIFY EVERYTHING if you still decide to deal with these guys at this store!!! I delt with Alexander first for initial trade in phones. Then with Edgar when returning iPads and returning old phones. Then with Jam to finalize returning old phones after I talked with Verizon customer service to correct all the damage Victra caused.

A poor man's version of a third party Verizon store and that's actually being nice! Decided to…read moredrop by because after checking online, this particular location had said it had the new Apple iPhone 16 Pro in Black Titanium finish and with 512 GB. So, wanted to go and see for myself. Drove 15 miles to find out that the store had 0 demo phones for display! Didn't see a single phone, not even a dummie phone for the customers to check out! There was only 1 guy working as a customer service rep and he was on the phone when we walked in. There were 4 people sitting down and waiting their turns. We waited about 10 minutes when he was on the phone getting instructions on how to apply a device payment on the computer while he was still on his phone. Guess the guy was a newbie employee! Didn't bother greeting any of us who were waiting at all. So, we simply asked a quick question to him about the iPhone 16 Pro, to see if he had any in the store. And he basically told us: "Better go to the Apple Store because I doubt we have any in the back. Maybe the basic iPhone 16, but that's about it." And that was that. 2 other customers walked out of the store when he had said that and we followed suit. There was no point to sit there and wait for no reason. The guy didn't seem to care that he had lost 3+ customers! And he wasn't that polite, and looked like he didn't want to work anyway, besides not having any phones at all!!! The online system was wrong as well. Deceiving inventory status for these stores...

Service was without regard to customer requests. Very expensive and opposite of what we requested…read more After a very frustrating 3 days we are almost switched over. We stayed within the android system so the new phone (completely Google) would be easy to adapt to for us. We were also lied to about the huge increase in our monthly billing after we paid in full, lots of money, so as not to increase our regular bill. Buyers beware! The selection was barely adequate.

Jack was very helpful and spent all the time I needed to understand my new phone. I had gone to the…read moreEnumclaw Verizon store first, but I wasn't comfortable with buying a tablet there

A single star location, a shame really, because the person helping was very nice & I got taken care…read moreof right away. Don't let that fool you! Avoid excess fees and additions that aren't asked for being charged! Review all charges before working with them and before paying for services you don't want. I found this location to be a sneaky little store that added a REDUX plan for my new upgraded phone WITHOUT agreement from me prior to the transaction taking place and final payment, REDUX costs $29.99. Although they got my old phone transferred to the new one within an hour and half, that also cost $39.99 which was not discussed prior to the completion, interesting right? There are about 10% of taxes included on both of those two transactions that had me out-of-pocket over $200 just based on those two "purchased" items. I was told my receipt would be emailed, but it was only my user agreements and payment plan for the new phone. I had to call the helpline in order to get my itemized receipt emailed to me, and upon review I found that REDUX was automatically included. Do better.

The Kent Easthill by target has the WORST customer service I have ever seen for Verizon. NO…read moreKNOWLEDGE at all. STAY AWAY GO SOMEWHERE ELSE....

Worst customer service I've experienced in a long time. Told me the they didn't have my order and…read moreto come back, called me an hour later and said they have it, then called me as soon as I arrived and said they don't even have the devices. Constantly told me I had to cancel my order and redo it with them and that the corporate Verizon is terrible. Why would I want this service if that's the case? Verizon should revoke whatever partnership/licensing they've given to this location.

My wife purchased a new iphone today and we were helped by Santana. He was great and walked us…read morethrough the entire process. Very detailed oriented. He was also assisted by another staffer. Real team effort. We greatly appreciated their expertise. Just a big thanks!