came in to pay phone bill since app was down and declining my card. Dangqua helped me out and got…read moreme out the doors in less than a minute

I am extremely disappointed with my experiences at the Verizon Wireless store on 320th in Federal…read moreWay, particularly with Francisco, aka Frankie. I first encountered Frankie about two years ago regarding an iPhone. I had an application number that I specifically asked him to check, but instead of addressing my request, he disregarded it and proceeded to open a new application. I found his attitude and the way he interacted with me rude, dismissive, and unprofessional. My experience with him was bad enough that I made a complaint to Verizon corporate about his customer service and the way I was treated. I later encountered him again at this location and was surprised that he was still there. Unfortunately, my experience with him was no better the second time. I have also had issues with what I was told during the sales process at this store. I was told that my activation fees would be waived, but that did not happen. Instead, I spent approximately four months making repeated calls to Verizon customer service trying to get the issue resolved. During those conversations, a Verizon customer service representative told me that, unfortunately, some sales representatives have resorted to making promises like this to secure commissions. That is what I was told by customer service, and after what I experienced, I would strongly recommend that customers be careful about verbal promises made during a sale. I was also told by customer service that when Verizon actually waives something, the adjustment can be seen in the system in real time and you should not have to wait for some future bill for it to be corrected. Based on my experience, if someone at this location tells you that a fee is being waived but you cannot see the adjustment, verify it with Verizon before you leave and get it in writing. After having more than one negative experience with the same employee, previously reporting my concerns to corporate, and then having to spend months resolving a billing issue involving something I was told would be waived, I am extremely disappointed with this location. Customers should be able to walk into a Verizon store, receive accurate information, and have their requests addressed without being disregarded or treated disrespectfully. Based on my experiences, I would be very cautious doing business at this location and would not recommend being serviced by Frankie.

Adrian was amazing working with three elderly ladies changing out phones. He was patient and…read moreunderstanding as he helped us reconfigure new phones and transfer data. The whole process was quick and easy

It's clear the staff here want to make commission only. NO CUSTOMER SERVICE HERE. We had come in to…read morepurchase a new galaxy 7 flip and debate which plan I should transfer to or start a new plan all together. (Spoiler alert I chose not to purchase the new phone nor picked out a plan) the guy who came up to us didn't even take us to a table, but just to the side, seemed very uninterested and only had vague answers to payment questions. When we asked for specifics, he gave us general estimates. We ended up leaving, cus the take away was that I need a new phone and new plan. T mobile here I come.

If I could give this corporate store a negative -5 stars, I would... I've been with Verizon for…read more15 years, noticing over the past 6 months that Verizon customer service (in store and on the phone) has went down hill about as bad as it gets. Todays visit at this corporate store really pushed me over the edge, speaking with Quang (or whatever his name is) and my service plan amount and the possibility of adjusting it, he became violently angry after not understanding the simple inquiry, getting abrasive and raising his tone towards me in front of a store full of customers on top of it. Pretty sad experience these past several months with Verizon and am DEFINITELY switching phone service providers, after being a loyal customer for 15 years!

It could be worse, but I sure don't know how! They know absolutely nothing about how the phones…read morework. They pronounce cash with an accented e on the end. They can't make their phone chargers work. My sales associate did not know how to listen and understand. This is the problem with monopolies.

Garrett was so patient with us as we navigated through a complex problem on my dad's iPhone. He was…read moreable to solve the problem that the Apple techs couldn't. I highly recommend Garrett and I hope I'm spelling his name correctly bc he made our experience enjoyable!

This review is for sales specialist Liz at: Verizon Tacoma…read more4009 Tacoma Mall Blvd Suite A Tacoma, WA 9840 Liz was incredible. She started by explaining that she would be asking questions and her thought process behind asking them. Immediately, I felt as though my experience would be tailored to my needs. And it was! Liz took the time to figure out what I liked about my existing product and services so that my upgrade would be easily integrated into my digital lifestyle. I love my new product and the service plan that Liz helped me find. Thank you, Liz! Customer since 2006.

ZERO stars!! Do NOT come here! Nightmare of an experience. Go to a Verizon CORPORATE store! This is…read morea third party store! They were not transparent at all! Lied about new monthly bill amount!! Lied about coverage applied but weren't! Misleading overall about everything! Gives off sleazy car sales men vibe!! CALL VERIZON CUSTOMER SERVICE YOURSELF AND VERIFY EVERYTHING if you still decide to deal with these guys at this store!!! I delt with Alexander first for initial trade in phones. Then with Edgar when returning iPads and returning old phones. Then with Jam to finalize returning old phones after I talked with Verizon customer service to correct all the damage Victra caused.

This review should be titled Edgar has patients! After three days of trying to get my phone number…read moreback from another carrier Edger stuck with me through the entire process. We are still working on it, but he has given me so much time to get this done. Thanks Edger!

Kodey and the team were awesome! Everytime I come to this location they treat me extremely well and…read moreare very informative. I always recommend this location to my friends and family because they take care of their customers! Thank you so much!

I had an extremely disappointing customer service experience. Drew provided me with inaccurate…read moreinformation regarding what my bill would be and was also unable to properly assist with transferring my information to my new phone. The overall experience felt more focused on selling me a phone than actually providing knowledgeable, helpful customer service. The promotional offers were underwhelming, and the staff's lack of product and technical expertise made the process unnecessarily frustrating. Based on this experience, I would strongly recommend going directly to Apple to purchase a phone. The process is likely to be significantly easier, more straightforward, and potentially less expensive than dealing with the carrier.

Jack was very helpful and spent all the time I needed to understand my new phone. I had gone to the…read moreEnumclaw Verizon store first, but I wasn't comfortable with buying a tablet there

A single star location, a shame really, because the person helping was very nice & I got taken care…read moreof right away. Don't let that fool you! Avoid excess fees and additions that aren't asked for being charged! Review all charges before working with them and before paying for services you don't want. I found this location to be a sneaky little store that added a REDUX plan for my new upgraded phone WITHOUT agreement from me prior to the transaction taking place and final payment, REDUX costs $29.99. Although they got my old phone transferred to the new one within an hour and half, that also cost $39.99 which was not discussed prior to the completion, interesting right? There are about 10% of taxes included on both of those two transactions that had me out-of-pocket over $200 just based on those two "purchased" items. I was told my receipt would be emailed, but it was only my user agreements and payment plan for the new phone. I had to call the helpline in order to get my itemized receipt emailed to me, and upon review I found that REDUX was automatically included. Do better.

The Kent Easthill by target has the WORST customer service I have ever seen for Verizon. NO…read moreKNOWLEDGE at all. STAY AWAY GO SOMEWHERE ELSE....

Been a Verizon customer for 30 plus years. Within that time, I experienced continued deteriorating…read moreservice and price increases. Dropped calls, no bars and other issues not related to my phone. Even the Verizon staff admits that where I live, they have numerous complaints about poor Verizon cell service, yet they do not bother to upgrade the towers in our vicinity. As of today, I am no longer a Verizon customer and feel much relieved that I no longer have to deal with poor customer service and cell service in general.

Worst customer service I've experienced in a long time. Told me the they didn't have my order and…read moreto come back, called me an hour later and said they have it, then called me as soon as I arrived and said they don't even have the devices. Constantly told me I had to cancel my order and redo it with them and that the corporate Verizon is terrible. Why would I want this service if that's the case? Verizon should revoke whatever partnership/licensing they've given to this location.

I appreciate your service thank you, I been in service since 10 years never have any problemread more

I'm writing this review for my guy Quang! He was very helpful and thorough. I struggle at carrier…read morestores because the contracts and products are so confusing but Quang was thorough and accurate. Our visit was quick and enjoyable because of him.