Worst customer service I've experienced in a long time. Told me the they didn't have my order and to come back, called me an hour later and said they have it, then called me as soon as I arrived and said they don't even have the devices. Constantly told me I had to cancel my order and redo it with them and that the corporate Verizon is terrible. Why would I want this service if that's the case? Verizon should revoke whatever partnership/licensing they've given to this location. read more

My wife purchased a new iphone today and we were helped by Santana. He was great and walked us through the entire process. Very detailed oriented. He was also assisted by another staffer. Real team effort. We greatly appreciated their expertise. Just a big thanks! read more

Lacks follow through, probably would have been better to go to another location a bit further away. It's unfortunate as I like to use local businesses in the community I live in. read more

I was helped by Jessica. She treated me with respect and knew exactly what to do. Very polite and pleasant.

Yesterday I decided to go to the Verizon store located right outside the Auburn collection mall, in Auburn WA, to see about upgrading my iPhone. Walked in and realized it was a very very tiny store, after waiting for about 5-7 min I was helped. I explained that I wanted the iPhone 13 pro as an upgrade. They were very helpful in getting me the iPhone 13 pro, I explained that I wanted to stay with my current plan, again no issues.. here is where the issues began... I explained that Verizon (customer care team) has told me that my iPhone 8 trade in value was $440 from original purchase for an additional $15.55 per month for billing of remainder of phone. Apparently, the Verizon customer care team straight up lied about that, as this guy showed me that my phone was only worth $350 trade in, and that it wouldn't be worth trading it in unless I get a good discount... I agreed, decided to ring everything up make a "down payment" on phone and this is where these guys are slick.... With another individual (worker) coming in and talking to me the original sales guy grabbed a phone case and screen protector (which i agreed on) and then grabbed a $40 wall charger, (I did not ask for one) Once all was said and done, he then asked if I wanted them to set up the phone for me, however it would be an approximate 1 hour wait while files would transfer over... knowing that this would be an extra charge, and that I was pressed for time as I was leaving on vacation, I politely declined that service... He rang everything up and noticed that there wasn't a discount on the accessories, I know Verizon has a "buy 3 items get 30% off" and I also have my work discount of "10%" off too... I asked about this and he said that because their not a corporate store that they don't offer discounts. At this point, all the red flags were waiving in the air, but I ignored them paid, was asked if they could email me my receipt, in which they gladly did. Got home started to look at things more closely (I know I should have done this at the store) and found out that they charged me a $25 non refundable charge for a "set up and go"... they didn't do a damn thing other than put my screen protector on... So many slick ways for them to add these fees in and to sell me things I didn't ask for, I will Never go back to these people, matter of fact, I may be switching carriers altogether.... Verizon get your shit together!!!! read more

GW has atrocious customer service, and misleading sales practices. I have contacted GW at consumeradvocacy@gowireless.com - no response! Store cannot resolve. Thus have called GW corporate a dozens times over the past 3-months - four reps have confirmed that I was charged incorrectly. I cannot get anyone to "own" the issue and get it corrected it. Verizon will not provide support either. As noted by previous review - YOU HAVE BEEN WARNED! read more

I was going to update my review and give a better one because they credited me some of what I promised , but after crediting only 100 of the 150$ I was promised for getting the stupid tablet , they shut my phone off because it's 50$ over due! Even though it is their fucking fault ! I am so pissed if this doesn't get fixed I will go to T-Mobile or somewhere else that will be better off read more

My experience here was pretty good but the signal service is my neighborhood was terrible so I had to leave. I did have positive visit though. No complaints they were patient and offered different options for resolving my problems but unfortunately I live in a variable market area in terms of a quality signal. read more

My daughter and I walked into this Verizon store and it looked like there were 3 people ahead of us and 2 people behind the counter helping 2 other customers. It took them at least 10 minutes to tell us "we'll be right with you". Well we waited...and waited...and waited...30 minutes another call out "we'll be with you shortly". Yeah right! Well after 40 minutes we couldn't wait any longer, my daughter had to go back to work. If you have to be somewhere within an hour don't go here! read more

A Terrible experience!! Samsung tablets cost for a penny for me they lied They will stick you with extra fees and the salesperson did not explain to me about those fees.they just don't know how to solve actual problems. Go to a real Verizon branch instead I learned.took me 3 month to solve the problems i call every week do you know what these means extremely very unhappy customer. read more

As soon as we got into the store we were helped out. Nate helped us and found a phone most suitable for my needs which was great, he took the time to figure that out! Nate when showing us productes explained everything in great detail! As seniors Nate introduced us to Hum plus which we were looking to add more safety and security in our 2004 toyota. I highly suggest giving this Verizon a try there are great people here! And we have been customers of Verizon 5years! read more

Verizon - Mobile Phones Near Me - Auburn, Washington

Great people, good service and everyone should try it! I have conditions that don't allow me to get out as often as I want too, but the guys at Verizon helped out a lot! They came to my car to help me with my upgrade. And also they went over everything with setting up my device as much as they could! Peter the store-manager helped me out. Great kid like I haven't said it already. Love my new iPhone thank you guys! read more

Bought a phone, was told that if I got a certain phone case it would be covered by warranty. Also told that I could take the plastic screen off the case by an employee. I tried to get it registered but the phone case I was told would be covered, wasn't. Then they would not return it because the plastic screen was removed. The employees are not held accountable for what they say and the customer gets screwed. Update: they called a few days later and and made it right, kudos to them! :) read more

Could a phone upgrade have gone worse? Yes. Could the ethics of the people working here have been worse? nope. Came in to upgrade my wife's phone to a phone she had already chosen: simple enough. Verizon's website said free on a two year upgrade, the employee said no, that's wrong, they say it's free but they'll charge you and upgrade and then a monthly fee (simply false information having worked selling phones in the past and having just upgraded myself). I showed him via my own phone and he still disagreed, telling us that the phone is $150 with a $50 rebate. I said what the hell, let's just get it over with. Finished the upgrade process rather quickly and walked out the door with a "free" android kit. A $79 value (two screen protectors, earphones, and a car charger). I could have bought these on amazon for a total of $15 anyhow but free is free right? WRONG. After we had returned home, with $150 spent on this phone (including upgrade fee). I looked over the list of paperwork for the rebate and could not believe what I saw. The phone itself was indeed, only $50, with a $50 rebate, making it $0 (just as I had told him). So what made it $150? Well that FREE android kit? $80 plus tax. The employee charged us for an item a) we did not ask for and b) we were not told we were purchasing. Tack on the upgrade price, and the tax on the phone and you have a total of $150 for a purchase that should have been about $45. Buyer beware, I have never been scammed SO good in my life. Steer clear big tuna, head for open waters. I'll be reporting Go Wireless to the BBB and writing a complaint letter regarding this employee. read more

These guys talk a big game but have no idea what they are doing! They talked us into getting "free phones" for our kids. $800 phones and when we received the bill we were only credited $400! Then, they talked us into a "free" phone for my 8 year old son. They said by adding the additional line, we would receive a billing discount for the other lines and it would basically be a wash and would mean he would have an all around free phone. So, we thought it would be a good idea to take advantage of that offer. Received my next month's bill and my 8 year old son pays $90/mo for his service AND our lines were NOT discounted. When I called customer support they said that is the plan that comes with the free phone promotion and are unable to change it. I don't know if these guys get kickbacks for selling "free" phones or if they are just completely incompetent, but they have wasted hours of my time and will now be wasting hundreds of my dollars since I cannot return anything. I would give them zero stars but I have to give at least one in order to post this review. read more

The worst customer service ever! They only had Two phones in stock! Nothing was priced. The employee helping us was watching a football game on his phone the whole time we were needing assistance. Also, they took down the Go Wireless sign outside the building so it appears as though you're walking into an actual Verizon store. Total scam, if I could give this place 0 stars I would. read more

Review update. Recieved a call from a gentleman named Glen. Buy the sounds of his title he has some clout with the company. Glen spent about 1/2 hour listening to me an my rants, along with explaining in old school terms what happened in this deal. This is something I could wrap my head around. Not so pissed anymore. Glen thank you for taking the time with a personal phone call, you made it right. read more

Never shop here they will steal money from you and not even bat an eye AKA employee Anthoy. I was given items to try for free and when i returned them i was told their was restocking fees ect and activations fees which were never explaines to me or my girlfriend I am still fighting to get back my $228 even after go wireless has taken back the items and said that they would refund me! Please stay clear of this store read more

Worst customer service I've ever had. The 20 year old behind the counter was extremely rude and unhelpful.

Went in there today looking for an I phone X and to shop new carriers. It took a while to get to a rep, as I was trying to find out information from him about the X he had no sense of wanting to sell me the phone. The whole time he was giving me information I did not need and at time the rep wasn't clarifying at all how much it would cost, the deals going on. Just a horrible experience especially my very first time at Verizon. I will not be buying that iPhone X from them nor will I go back there from this experience. read more

Staff was helpful and didn't have to wait forever. Much nicer than in the mall and easier in and out

I went into the new store located on super mall way at 10:45 on a Monday morning and I waited there 20 minutes and still couldn't get help. There was 1 person working at the time and waited 20 minutes before I left and drove down to the Puyallup store so I can get faster and better service terrible terrible terrible service at the store read more

I had agreat experience. Jahmar was great. Very nice, proffecional, and helpful to me. Even thou I told him I was visiting WA and I was not planing to buy anything he took the time and that extra mile to answer all my questions about their plans and their phones. I would definately recommend going to this location and asking specifically for him so you get a good experience. I have been to a couple other phone dealers and try to avoid them at all cost. read more

BEWARE! Short version: This is NOT a Verizon store. They will stick you with extra fees and the salesperson flat out lied to me about those fees. Details: Went here because my phone died while on vacation. Took over an hour to purchase a phone, because the two people in the store were a trainee with a couple days experience and a brand new trainee with no experience. They quoted me a price for a phone, but when I finally was told the total for the transaction, it was quite a bit more than what they quoted me. I asked about the difference, and the salesperson told me it was Washington State cell phone taxes. (In this store, the computer is set up to where you can't see what the salesperson sees...You have to take their word for it.) When I left the store and looked at the bill, it showed very clearly that the extra was Go Wireless' extra fee. So the salesperson flat out lied to me. I called Go Wireless customer service to complain--naturally, they gave me the run around, and ended up saying they'd "check into" whether they could refund me the fee the salesperson lied about. Three months later...no refund. Incompetent lying staff, glacial service, extra fees. Walk across the mall parking lot and into the mall, and go to a real Verizon store. read more

Dru was awesome hooked my dad up on a phone best customer service of my life him and his team are phenomenal! He was on like donkey kong from dawn till dusk superior service #gowirelessforthewin read more