Worst T-Mobile Experience Ever…read more Promised "$500 off" deal turned to nothing I walked into the store specifically to add a line. * Sales rep enthusiastically told me they were running a promotion: "$500 off any new phone." * One minute later: "Sorry, you don't qualify." No explanation, no fine print shown--just "you don't qualify." 2. **Push toward a cheap prepaid phone** * Frustrated, I agreed to the next-best offer: a Galaxy A16 for \$180. * Went home, tried to download my essential work apps... and the phone couldn't even install them. 3. **Refund denied on "prepaid" phone** * I returned to the store within an hour and asked to return it. * The rep said, "Sorry, it's a prepaid phone--no refunds." * In 15 years I've never heard of a "prepaid phone" policy that voids refunds on an unopened device! 4. **Major price discrepancy** * I later discovered Walmart sells the same Galaxy A16 for \$99. * T-Mobile charged me nearly twice as much, then refused to take it back. Result: I feel scammed. The "promotion" was misleading, the product didn't meet my needs, and the no-refund policy is absurd. After a decade and a half of loyalty, I'm done with T-Mobile.

I try and avoid this store at all costs, due to bad experiences in the past…read more It is very close to my home, I have went out of my way to go to another location many times to avoid going here. I was limited on time, so I gave it another try, big mistake. I was given a phone number and told to contact the insurance company for the claim. Even though it is customary to call with the customer and assist them, Which I questioned. The short portly red head kept repeating " this is how things are going now, all on line". The store was completely empty, btw and I had interrupted her leaning back and talking to her co-worker. I then, said verbatim, " when I get my new phone sent to me can I come in and have assistance to set it up?". She said ," no just do this, do, that, click her, click that, blah, blah. I looked at her overwhelmed and then I was gas lighted again. " Do you know how to Google? It's easy, just look it up. WoW!!!!! And when I called Alphonso with customer service, he was amazing. When we spoke to Phillip, with the insurance carrier, he was amazing! I asked do you usually get calls from the store, calling on behalf of customers for their claims? Oh yes on a regular basis, that is their JOB! And again she must have said it at least three or four times, " that's just how things are going today". I said then what do I pay you guys for? You could have heard crickets! I will get her name, and I will be writing a formal complaint with her entire name. Horrific attitude, lazy doesn't even sum it up, no work ethic. I've had even worse experiences with a past manager there. He was fired and I can see why. They really need to send a secret shopper to follow up on these employees. Never have I had such bad experiences, than with this location. Do better, T-Mobile!

I qualify for the ACP program which Metro Pcs ( as well as Boost, Verizon, At&T, T-Mobile and…read moreCricket also can utilize) which discounts your phone bill by $30 providing your income is low enough that you get food stamps. I have had an easy enough time with my old metro store employees applying that discount to my bill and didn't even realize how good I had it in comparison. The first issue that started this whole shit show in motion happened when I went in on a Sunday afternoon to open a new account using a pixel 4 I'd bought used on Swappa. I was unfortunately helped by Alex, an employee that is so bad at his job that when I came back and the other employees were dealing with the problem on my account they both knew I'd been helped by Alex.... They told me'd screwed up my account without a doubt and that it's just one more issue to add to the list of things Alex does that they have to later try to fix. Side note, my first attempt I went in with my mom and Alex thought it appropriate or good customer service to flirt with her creepily, not cool for me, her son but I am unsure if my mom was also weirded out or ambivalent. She's in her 60s, beautiful and very self assured and doesn't need some chubby 20 something to know it. Back to my first time there,: Alex went through setting up my new metro PCs account while I made my online ACP program account and before putting the sim into the phone he forgot to check it. Turned out I'd gotten a broken phone from Swappa that refused to recognize the sim. Alex reassured me that although he had used my benefit on the account he ended up needing to cancel I would be free to use it again when I came back in with a different phone as long as I have them a few days for my ACP to cancel/refund. So I returned my phone to the dealer online and bought a different one from a used phone store in federal way and went back. This time I got Kathy who was way worse than Alex in that she didn't even try to pretend to give a damn if they kept my business or if they fixed the Alex which is now my word for mistake. I brought my new phone in, we got it all set up only when she tried the ACP discount code it wouldn't work. It had been used and I will not get mg 30 dollar discount no matter what this month and apparently Alex was full of it and just trying to weasel out of telling me. Kathy had me call ACP on her phone and refused to talk to them like the dead eyed business driver away that she is, so I had to try to explain to the ACP rep (super helpful and nice btw) my circumstances and hope he had a solution. His solution was obvious, the employee working for MetroPCS screwed up and therefore if they were actually sorry or want to help they should manually take $30 off my bill until next month when my discount works again. Kathy told my mom and me that if I came back on a weekday she could call their supervisor who doesn't actually work at the store, and he would make this whole mess go away and blah blah blah. So today, almost a week later, I make time to go by metro and to my delight the dream team is working together today. Alex is busy helping a woman pay her bill so I go to Kathy expecting her to at least feign to attempt to help me. Most ppl in customer service are at least going to do something to make you think they are on your side even if they aren't but not Kathy. She looked at me with those dead, doll eyes and said as soon as I stepped into the store "yeah, you're not going to get your money back." She explained that she called their regional guy and he wasn't gonna help. When I asked to speak to him she refused to help or give me his number. When i asked if they were corporate she said no franchise so I asked to speak to or get the owners info and was refused. Basically it boils down to their incompetent actions screwing me out of $30 and getting paid by the ACP program for a discount I did not receive. It's gotta be some type of fraud but this is already more energy or thought than I should waste on those two dim examples of exactly not the type of person fit for working with customers directly and I'm over it. Save money, time and most importantly your energy and go anywhere else for your prepaid. ACP is awesome and I'm grateful that basically every pre paid and a few contract phone services are part of it so I won't be stuck with this shit.

Very helpful employees. I've been to this store for years and have nothing but good things to say,…read moreI originally started in 2019 when I transferred from t-mobile. Definitely more affordable and I've brought ny whole family to this metro. We love the team here and recommend this location to anyone!

SCAMMERS!! If I had known what crooks and liars AT&T sales reps were I would have not gotten…read moreinvolved with them. My trusted fiduciary was scammed by these liars and because of her recommendation so was I. I received an offer by email saying because she signed up for AT&T Premier business account she was offered for her clients a special deal one phone line for $15 perpetual and internet 100-200 mbps for $25 a month perpetual. I confirmed with the rep that this offer was still available and he confirmed it was. Turns out it wasn't. He waited until it was too late to email me my first bill which had a $1.57 late fee. The internet fee was $50 not the $25 I signed up for. AT&T should be criminally charged for their bait and switch tactics and be sent to prison. I filed a police report and a complaint with the FCC. And I'm not done filing complaints. Before you decide to do business with AT&T I recommend you look them up on the better business bureau. They have thousands of complaints for their fraudulent practices. Shame on you AT&T!!

They will lie to you. They will get you to sign up for a free trial of internet. Then when you…read morecancel in the "free trial" window. They will charge you a restocking fee which is more than a money charge for the internet. In short, they are liars and will rip you off!!

The owner is very responsive and knowledgeable. He offered us several options and was able to…read morequickly repair my phone. Highly recommend!

I went to get my macbook screen replaced and he charged over $400 for a screen without an Apple…read morelogo on it and decided not to tell me until we picked it up. He claimed it'd be an added $200 for the logo. Not even two weeks go by and the screen cracked again! Within the first week the screen started splitting near the top to which I'd just push back in hoping to toughen it out. Then it cracked! Nothing I did could have caused the splitting nor the cracking. The camera quality was also horrible compared to the original screen. When I called him he was very rude and unhelpful. Save your money and just go to Apple.

worker told us we had to leave because we didnt have an adult with us but we are all adultsread more

Extremely helpful, quick, never tried to pressure me to get anything. Lisa & crew rocked. Love the…read morenew phone. A Sprint customer for 23 years, looking forward to another 25 with the new T mobile/Sprint

I can't see how some reviews are bad with these guys. I walked in and immediately got greeted…read more Professional technicians that know different types of devices inside and out. These guys are the best at what they do and I definitely recommend them! A+++++ Experience

excellent service. awesome guy that was helping me getting a new phone . I forgot his name but it…read morereally saved me . keep up the good work

Brought in my Google phone because the screen went out. The owner right away found the screen and…read moreordered it and the job was completed in 2 days. Price was very reasonable and didn't have to buy a new phone which is good.

Excellent communication, price , quality and professionalism. Highly recommend if you have any…read morescreen issues for your device

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

Highly recommend chill guy did a an excellent job screen looks brand new and excellent customer…read moreservice

My phone was not charging so I took it to him to get it fixed and then after I got it back I…read morenoticed that night my flashlight and camera didn't work. I have been trying to get ahold of him for 2 weeks now but he won't answer the cell phone. I do not know if he blocked my number because he knew he put It back together wrong, but I would not recommend going to him.

I will not recommend this store to anyone for phone rapairs. I had a broken screen, so I got it…read morereplaced and also asked the owner to put a tampered glass. After the screen was replaced, I noticed that in few days my phone was acting funny. The icons on one side completely stopped sensing the finger touch. So I took the phone back to the guys and asked him to take a look at it. Instead of troubleshooting, the guy got offensive and told me that there is a crack on the screen, which I did not tell him about. Honestly I had no idea about the crack, plus it was so hard to see it under the tampered glass. I had no recollection of dropping my phone, even it was dropped the tampered glass should have saved it. So he refused to correct the issue, instead he started yelling at me and just refulsed completely to take a look at it when I told him that I am not aware of any cracks. My phone stopped functioning completely after the screen replacement. His customer service and attitude was super bad. I have reported this to consumer issue also to get my refund back