Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

This store has been my family's go-to whenever we need a new device or advice about electronics…read more The employee who always assists us is named Brock; he is very helpful and always makes sure that we get exactly what we're looking for (and for the best price possible). He even remembers our names whenever we go back in! The attention to detail as well as the customized personal experience received when going here is what keeps us coming back. Amazing customer service, would recommend!

Yesterday my local access account with Rainier Connect went down; all I got was a 404 page with a…read moredog on it. I called Rainier Connect and after a couple of minutes talking with a technician he said since my wireless company was Century Link he couldn't help me and to call another number. I simply thought it was another department within Rainier Connect; wrong. It turned out to be Whisler Communications. Shane answered the phone and after I explained my problem; even though I am not a customer, he took over my computer and fixed the problem. Shane was professional, courteous, friendly, and in 10 minutes I was back up and running. I live in Scottsdale, AZ and will probably never use his company, but I would highly recommend his services to anybody who lives in his operating area. He picked up the phone, no transfers to somebody else and solved my issue. Thank you Shane for a job well done. Bob gooding@localaccess.com

From the owner: Whisler Communications is a family owned and operated business located in the Mottman Industrial…read morePark in Olympia, Washington. We have been a wireless leader in Southwest Washington since 1959 providing sales and services of wireless communication systems. We currently provide a range of products and services from simplex 2 way radio, to large scale trunked systems, and now a partnership with Air Access Inc. providing wireless broadband internet to areas unable to access highspeed ground lines. Authorized Kenwood dealer.

I contacted Shawn about a home networking project that was smaller than his typical project size…read more He replied with a wonderfully through response with options for how to proceed. His response was very fast, thorough, and super helpful. Would definitely do business here again if the opportunity arises!

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Stopped into the Tumwater store this afternoon. Current phone not holding a charge, wanted to…read moreupgrade. Neither of us were impressed with the rep who waited on us. After listening to him for less than 5 minutes, we both felt he talked down to us and that we were being scammed, so we walked out. Went to the Capital Mall store and received respectful, stellar service from all 3 reps who assisted us.

My partner went in yesterday to upgrade his iPhone 13 to a 16 e, Jada, one of the employees who was…read moredemoted from manager, told us that Apple care never expires. While an actual corporate apple employee told us that through t mobile it expires every 2 years. The complete lack of knowledge & unhelpful attitude is absolutely baffling. I understand now why she was demoted. Please don't ever have Jada help you if you go to T-mobile in Tumwater. Sean in Tacoma however, was incredibly knowledgeable and helpful. Got my partner the phone he wanted within an hour.

Family run business. They know their stuff and are very personable. They are excellent…read morecommunicators. Very competitive rates. Easy to work with. We contracted with them to run network cable for our private school.

We have been using Phone Masters for over a year now and every time we call we get same day…read morewonderful service. Not only were they very reasonable when we had to replace our whole phone system, they are also quick and knowledgeable. We continue to use them when we need additional phones or lines moved and couldn't be happier! Cliff is awesome :)

We really liked this store. Alanna was amazing! She spent a LONG time with us to make sure we got…read moreeverything we wanted and wasn't in a hurry to move us on. She made everything easy and crystal clear. She even had us bring our old smartphones in and we got $300 dollars EACH for our OLD smartphones just for signing up! We are sitting at home with new iPads and iPhones 6s and couldn't be happier. Yes you pay more for Verizon, however their service is excellent. Alanna even provided her cell phone number for any issues or concerns. I couldn't be happier!

Be aware, these Verizon Stores in Olympia and Lacey are NOT Verizon Stores, they are owned by…read moreVICTRA, a company out of N Carolina that ACTS like a Verizon Store. They aren't Verizon stores and worse yet the free phone deals you are offered from Verizon are NOT honored by this company. My wife and I got screwed by Victra because they act like you are getting the deal from Verizon but get the REAL bill 30 days later!!!. DO NOT go to these stores because they lie to you!!! It's too bad that Verizon used to be a great company, but NOT anymore! AT&T has a great deal right now to get rid of this crappy company

I went to T-Mobile to claim a notebook from the app. normally you open the app press the redeem…read morebutton get the notebook and leave, simple! Today the girl working decided that I need to show my ID. let's say checking ID might have been for promotions ect. The attitude and lack of communication were terrible. Not asking if I have time to listen to their promotions or anything like it. then she goes oh I need to get it in the safe, a notebook!!!!

I had the best experience yesterday. I went in and spoke with Jeremiah! He went above and beyond to…read morehelp me out yesterday with my purchasing a set of headphones I REALLY APPRECIATE YOU MR JEREMIAH! Your an awesome guy!!!! You saved me a lot of steps yesterday! And I am THANKFUL!

Relentless spam calls, continuously trying to sell their product - cannot take no as an answer. I'd…read moresteer far away.

Great service, friendly and good pricing. He even noticed my charger cord was slightly frayed an…read moreprovided me with an extra he had in the back. Highly recommend this local business!!