Diego and Henry are the BEST!! Very attentive, professional, and helpful!! :-D best T-Mobile I've…read morebeen to so far!

every single time I have go into the store the manager and associates are rude. lack of knowledge…read moreand horrible customer service. they look like a deer in headlight when you ask questions . manager is a prick. nothing but problems

I had a very frustrating experience at this T-Mobile store. I originally went in because my phone…read morekept turning on and off, hoping to get a replacement. Nicholas suggested I get the battery replaced first instead, so I left and did that. Before I left, I clearly told Nicholas Pugh not to add the $19.99 Protection Plan to my account. After replacing the battery, I came back to see if I could switch phones, but I couldn't. Since that wasn't an option, I asked him to lower my plan and remove the Protection Plan. Before walking out, I asked him at least three separate times if he was sure the Protection Plan had been removed, and every time he told me, "Yes." Well, my bill was just paid, and guess what? I was still charged for the same $19.99 Protection Plan that I specifically told him not to add and later asked him multiple times to remove. This experience was disappointing because I trusted what I was told. Customers shouldn't have to double-check whether changes they requested were actually made, especially after being reassured multiple times. I hope T-Mobile addresses this and trains employees to make sure customer requests are handled correctly.

Deplorable service. Went in to buy a SIM card and the three employees "helping us" showed to have…read moreno idea of what they were doing. Then a fourth employee name tag Jeff said they could sell us a SIM card with no warranty it would work and that there would be no refund! Do not go to this store!

Reasonable price. Great service! Very friendly and helpful was Mohamed…read more Review needs to be 85 characters.

Mo was great. My husband had lost his contacts when the Apple store folks (they are great also…read morenormally) put a new front on his I-phone. Mo helped us retrieve them right away, as we are T-mobile customers. She also helped me understand why I could not get texts from a particular friend on my phone.. Thanks Mo for being cheerful, lots of fun, and knowing how to help, and readily helping! T-mobile has the best customer service in the stores and on the phone! This is for the Garland location - not sure what road..

Awful customer service. I was in a few weeks back to purchase a new cell and accessories. A man…read morewas in line ahead of me. He was treated so rancid. He was the only Anglo in the place. The manager, woman, was speaking Spanish to the other staff about the man. She stated he was homeless and her dog was smarter. Really? I took my business elsewhere and I recommend others, particularly non hispanic customers do so as well.

Our agent was ok just not great. He'd present products, we'd agree then the product would not be…read morein stock. Then when presenting options on Smart Watches he could've kept things simple. One price is quoted then another price presented because of taxes.

I stopped at this T-Mobile for mine and my Dad's phones. It was time to replace our screen…read moreprotectors. I signed in and had a little wait . This is a large t mobile with plenty of room for seating. Once they were ready for me , they gave me fast and friendly service

I went in on a Monday evening, at 7:30, 30 minutes prior to them closing. I was there to do a…read more"Jump" upgrade on one of my devices. On my account I'm financing three devices for three different lines. One iPhone per line. When the representative took my information, she seemed initially puzzled by my account as if it was something she hadn't quite seen before. I asked her if there was an issue and she stated that because two devices were being financed on one line, the -other- line that was being upgraded couldn't be upgraded because "it has an eSIM". This is 100% false for numerous reasons, mainly and most obviously because the device I was upgrading was an iPhone 13, which has a physical SIM card, not an eSIM. Nevertheless, she referred me to call customer care, which after I had done so they informed me after looking at my account, they saw no reason why the upgrade couldn't have been completed. I assume her inability or unwillingness to help me that day was due to it being so close to closing time. Still, overall horrendous experience. I recommend everyone stay away from this store.

Walked in today because I needed help with a few things. The situation was complicated and they…read moresounded like they didn't want to help. They tried explaining the situation but were very confusing. What really made me feel uncomfortable is that there were four guys that worked there and all felt the need to help at once. I only needed help from one of them, not all four of them. It made me feel very uncomfortable. I felt like I was being ganged up on. Definitely don't recommend this location.

From the owner: Visit the T-Mobile store in Garland and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5129 N Garland Ave Ste 275 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Took my husbands Pro 16 in for info transfer and they scheduled our appointment and went to dinner…read moreand came back and were seen right away.

Made an appointment online and Richard and the long haired employee (i forgot his name sorry) were…read moresuper friendly and helpful. They also answered any questions i had over the phone after my visit.

This Verizon store, in comparison to the others I've been into, is top-notch. I finally switched…read moreonto the same phone plan as my fiance (from at&t) on Saturday and I can already tell an improvement in my phone's service. We worked with Les during the service switch and upgrades of both of our phones. She was awesome! After getting everything transferred over to my new iPhone 11 I noticed a very small scratch on the back of it. I'm OCD so unfortunately, I notice everything haha. Les was so sweet and understanding and offered to switch it out to a different phone (which we will be doing sometime this week when the new iPhone arrives). During our visit the other employee, Tony, said he was going to the gas station next door and even asked if we wanted anything! The team at this store really goes the extra mile and it truly means a lot to us. I can already tell the switch to Verizon was a good one. :)

PSA: Avoid the Verizon Store on Woodbridge Parkway…read more My wife and I tried to upgrade phones for ourselves and our kids so that we could give the phones for Christmas and ended up getting lied to, not getting the upgrades we were promised / offered, not getting phones we could activate on Christmas, and wasting 4-5 hours in the store trying to sort the issue out.