Mo was great. My husband had lost his contacts when the Apple store folks (they are great also normally) put a new front on his I-phone. Mo helped us retrieve them right away, as we are T-mobile customers. She also helped me understand why I could not get texts from a particular friend on my phone.. Thanks Mo for being cheerful, lots of fun, and knowing how to help, and readily helping! T-mobile has the best customer service in the stores and on the phone! This is for the Garland location - not sure what road.. read more

I'm hoping I got the location right... We were assisted by the assistant manager, Raul, who was fantastic! We ran into a problem getting my mom's new Apple Watch synched. He got the problem resolved and was so personable and friendly. He was on the ball and made sure we were taken care of swiftly. We actually visited twice in one day because my mom got me a new phone. Raul talked me into getting another iPhone. I appreciated his honesty. He steered me away from buying the phones I wanted for a more user - friendly one. All of the staff that we interacted with were nice but Raul is The man! Thank you!! read more

Waited 30 minutes just for them to tell me they can't do upgrades after 7pm. I was there before 7.

Me and my family decided to go in the store to check the new phone out. Wanting to port our 8 lines from atat and we where not greeted, and we waited 15-20 min and no one ever acknowledged us. Decided to leave since no one said anything. read more

Don't ever go to this store, today I traded my 3g phone for promotion deal $430 off and this Vietnamese girl manager tried to reject my old phone, even though no broken screen and no water damage, she used flash light to check it and gave 2 other persons to check it too, and then she went inside for another 10 minutes and came out and said something was missing, so she rejected. I traded my first phone from other store a day before but they did not check like her, as long as no broken screen and no water damage is good because all 3 G phone will be recycled anyway. I dont know what she expected on 11 year old phone ? But I know She does NOT work like manager. Another reason, waiting time was long aT this store. read more

I purchased a new phone yesterday and the store was closing where I purchased it from. I decided to stop by this store to get help with my iPhone contacts. The lady said well we can't do it for you since it's cloud based. 1. Yeah I know it's Cloud based. 2. Before it was only through iTunes on your computer so yea I never asked for anyone to do it for me. She acted like she couldn't even look at the phone or touch it yet they were extremely happy at the other location to take my money and "set it up" right? Yea, I've given many chances to TMobile but this phone is going back to the store (currently at another store, sitting and waiting to return it) and canceling my service. AT&T, here I come!! This lady at this location acted like she was in a rush with her only one customer she has who by the way was sitting and waiting. They are so cheap I swear. read more

My apologies for this long overdue review! If you to want experience "Old School Service" with "New School Tweaks" here's the place, to be T-Mobile Store on Arapaho and Shiloh! Carlson, Jane, Joseph, Kevin, Ngan and Pablo were polite, patient, and very professional. Very much a "Supportive - TEAM!" My 45-years of customer service and support experience of the word "team-players" in corporate meant that "one person" would be doing the bulk of the work! But, not at the T-Mobile Store on Arapaho and Shiloh! My review does not depict one day of customers service but, a period day's and, weeks. Yes, I had a about four or five different issues needing knowledgeable assistance. So, I had time to observe these "young people" share in the workload with all manner (good, bad, ugly) of people and their demeanor stayed professional! As well as keeping COVID-19 safe! Again, thank you so very much for your professional service! It is truly refreshing when most businesses today are using COVID-19 as an excuse for their poor service to no service at all! Ms. Charnte read more

The staff is friendly,knowledgeable and customer oriented. I was breaking up with Spectrum and they went above and beyond to make the transition seamless and to make sure all promotions offered would be applied to my account. They also made sure that my device was just plug in and go ready. I am so happy with them. It is a busy store at times so you need to remember to be kind to the staff and wait your turn like an adult. So get there fast and ask for a T-Mobile 5g gateway for the BEST price and service anywhere! Thank you all! read more

TMobile ad staying "$50 per line with tax is total bullshit". You still going to pay state and city taxes, which will add up more than $55.00 in Texas. So, do not fall for the misleading advertisement. Explore other carriers if your budget is $50, because you will end up paying more. read more

Usually dread going to the phone store but this time I had a wonderful experience! The new manager was super friendly and helpful. Wasn't there to pressure me into buying extras I didn't need but did inform me of things that would be useful to me. I would highly recommend others to come here for great customer service. read more

I usually hate going to mobile stores, but the staff was very informative and helpful. I highly recommend this location! Customer service was on point!! read more

I'm very leery of all technology stores. I would venture to say that you are too, because you're looking up reviews of them on Yelp. Kudos to you. I usually dread going into a store like this because the salespeople typically try to sell you something you don't need, even after you've told them you don't want it. Not these guys. I walk in and they ask me if I can help them. That's why I'm there. The conversation is normally about what service they can offer to fill our need. Me: "We need a home phone, and I see T-Mobile offers a $5 home phone, can we get that?" Him: "Yes sir, it's just like adding a line, however, you will need to get a T-mobile home phone enabled router." Me: "What's that run?" Him: "We have one for (some ungodly amount of money)" Me: "Um. I could probably buy one on eBay, yeah?" Him: *shaking his head yes* "You could, sir, but it wouldn't be warrantied." So off I go to eBay and buy one for $25, bring it back 3 days later and they have me all set up. How many times has that happened to you? That the guy did exactly what you needed. Well, if you'd like that to happen to you, you should stop in this store. No one's ever tried to sell me an extra battery or a screen protector. I highly recommend this store. read more

We just went in two days ago to switch plans to save a lot on our phone bill. Liam greeted us and helped us out. He was amazing. He went above and beyond to make sure we were taken care of. He was very personable, knowledgeable, and helpful. I got my iPhone X and my SO got an iPhone 8, we successfully switched plans, kept our numbers, and saved over $130 every month between our Netflix being covered and money off our phone bill. He even stayed past closing to help make sure we were satisfied. read more

If you come here during lunch hours expect to wait a minimum of an hr even if there aren't many ppl a head of you. Everytime I come here I wait at least an hour and there's usually only 1 or 2 ppl ahead of me. read more

I just went to get the TMobile Tuesday deal for a free apron, and Velma went out of her way to fix the issues with my WiFi setting because it wasn't pulling up the app. She also logged into the computer to look up the account as an alternative method of verification. That's what I call good customer service. Thanks Velma! read more

Omg, I was actually at the store when that Jack guy, who left that other review, was there! He and I should switch names, because he was such a Karen! From the beginning he was yelling and being demeaning, not even letting the employee speak. She never said anyone "had to wait outside," she was even trying to come up with solutions, but her wanted her to bow down to him in all his masculinity. Talk about feeling privileged, because he said rules don't apply to him and that he always gets his way. I felt so bad for his wife, who clearly has to deal with his verbal abuse daily. Also his "kid," was as tall as the adults lol. What a Jack-Off! Keep up the good work T-mobile! read more

I've had problems with this particular location before, however, when I walked in and talked to Christopher, he helped me through a process that I could barely understand, buying my phone my options and patiently explaining everything I needed to know. He is so kind & amazing, especially to a technical phobic Iike myself!!Chris gave me top notch service. read more

T-Mobile - Yellow - Mobile Phones Near Me - Garland, Texas

Customer service over the phone for T-Mobile usually sucks! But the customer service at this location is the best! Jeff, Travis, and Jaime are always helping me with my bill and my SIM card issues since I kept losing or breaking my phones. They're also very patient and bilingual so I see them taking their time with the old Vietnamese customers that always come in. read more

They greet you when you come in and they are well informed about all the products. I came in to get a new phone to work on the 4g network but they were not able to make it work. The representative explained why and asked me what I really wanted. I explained that I wanted a phone with more memory, better quality camera and lower payment. Michael N was able to meet all my expectations and got me a lower price for truelly unlimited everything and a gadget for my car. Wonderful experience. read more

Customer service suck at this location. Bought new phone for line...t mobile calls it an upgrade and charges me 20.00 bucks. No manager to talk to either...waiting here is to long. read more

We 1st went to this store shiloh and arapahoe store in garland and we walked out. the lady sales associate was so rude and disrespectful while we were walking out we told her she has no business being in a customer service role. We asked her how many mega pixels the lg sylo 2 plus had and she didn't seem like she knew but said she would look it up. She was so busy texting, facebook or whatever she was doing but never looked up the stats on the phone. She was so busy doing whatever on her phone she never asked us what we wanted, who we had cell service with, etc... We stood there waiting for her to give us a sales pitch about lg phones, tmobile as a company but all she did is thumb around on her phone texting, or whatever she was doing. She sucks as a sales person and I am sure tmobile loses money because of her. From there we went to HWY 75 and Arapahoe, and our experience was a 180. Stephanie was so nice, helpful, and told us how good the lg phone was, why it was good, why tmobile is a great company. Thumbs up for HWY 75 store, thumbs down for shiloh store, i will never step foot in shiloh store and I live right down the block. If anyone asks I will tell them to stay away from Shiloh store and drive the extra 3 miles to the HWY 75 store. read more

Moving to T-Mobile has been a complete disaster. We were told we had 4G service in our area which turns out to be completely false. We have tried from day 1 to work with them to find different approaches to receiving better reception and each attempt has failed. My husband has actually lost contracts because clients could not reach him due to our lack of service with T-Mobile. Also, when he is on job-sites, he usually has to ask to use his clients phones because he does not have enough service to make or receive calls. (very embarrassing) Once we realized the extent of our service issues, we were told we had gone past our 2 week window of opportunity to cancel service. While we were trying to work through this, we were repeatedly told by their customer service that there is zero to little high speed service in our area... Where were these honest statements as we were moving 4 lines to their company? We have asked them to unlock our phones so that we could hook them up to a carrier that could provide service and they refuse to do it even though we would continue to pay our lease on the phones to T-Mobile. We were honestly deceived by this company, do not let this happen to you. It has been a horrible experience. read more

I've been a T-mobile customer for over a decade and have spent an average of $200 a month for this period of time. That's over $24,000. I don't have a habit of returning things, but I was treated like a common theif and refused service at this store by Employee Aurolio and Manager Anthony while attempting to return an accessory that quit working after 25 days. They had a record of the purchase on this item yet had no intention of making things right. It was obvious that they had prejudged me from the time that I said why I was there. They made bad judgment calls based on their imagination and drew incorrect conclusions rather than making decisions based on the facts in my account. I called the T-mobile corporate office when I got home and the representative apologized profusely and credited our account for the amount of the item. She said the manager should have called corporate office to credit our account. She also confirmed that the 14 day return policy is for working items that you decide you don't want, NOT items that QUIT working in less than an month. She said the store was supposed to fix that. And she found the fact that Anthony referred us to Sony for a $30 item ridiculous. Call it lazy, or Call it incompetent, or Call it mean, or Call it stubborn... Or some people just work harder at not working than just actually helping someone. I don't know the root cause of their stonewalling but whatever the reasons, it's not what good employees do. I also don't make a habit of posting online complaints. I think the last one was 4 years ago but careless people who make assumptions by filling in the blanks with their imagination based on their past experiences are what is wrong with this world, and I am actually disgusted by them and it upsets me when it is done both to others and myself even on a smaller scale. Investigate the facts BEFORE you make a judgment and do whatever is in your power to help people and you will make this world a better place rather than the opposite. I found the attitude toward customers in this establishment toxic which comes from the top. I won't be back to this store. read more