I went in to get my laptop replaced. It's. 2 in 1. They quoted me 465. Said they would give me a…read moremilitary discount. First when the text that my laptop was completed came out. They called and said that they had ordered a broken screen so I had to wait a couple extra days for the new one to come in.. when I went in to collect it after the second text came in saying it was ready the part they ordered was a different color.... When I went to pay. I found out that they didn't put on my discount. This place is a scam.

Zain is AMAZING & I don't often use that word! My phone is old & I wanted to see if it was worth…read morerepairing. He quickly & expertly diagnosed my phone & gave me several options - not being pushy in any way. I even called him after talking to a competitor & he was nice enough to offer his expert opinion. This is so refreshing! I will definitely be back & recommend Wylie Phone Repair & especially Zain to anyone who needs anything phone related. Thank you!!!

I would exhaust the character limit on this review if I outlined the horrendous service and flat…read moreout lies from this store AND from corporate. Let my pain be your warning. Do not go to T-Mobile!!!

My time is limited. I go into this store to ask a simple question about an upgrade and, depending…read moreon the answer, possibly upgrade. Multiple times I walk in to find 1 customer service person working. 2-4 people waiting to get help. All you get is the "I'll be with you as soon as I can". C'mon T-Mobile teach your people how to handle multiple customers at once. Today, I'll call him Mr. Chatty, was so busy talking about vacations and shit I didn't stand a chance of getting helped any time in the next hour. Yak. Yak. Yak. Along with that he's constantly trying to sell the customer this or that. I made it clear I was unpleased and wanting his assistance. Nope. Yak. Yak. Yak. Makes me want to leave T-Mobile. Crap service. Understaffed. Ridiculous.

Ali was so kind to me and helped figure out how to get my daughters data and he helped out really…read moremuch and I believe that he is a great person and he's a great businessman!

I've had experience with many carriers over the years, and T-Mobile seems to be the least slimy…read more Yeah, they're all scum, but at least T-Mobile tries to break through. Reception in most cities is "adequate" to "great". Occasionally you will find a city that was overrun by another carrier and you have reception issues, but most of the time it's fine. T-Mobile seems to utilize cross-carrier roaming in those more difficult cities. You won't get great data speeds in those cases (as T-Mobile is essentially running as an MNVO), but it still works. In other cities, you will get mind blowing speeds. I'm talking about speeds that theoretically max out your device. I'm happy to say that is more the rule than the exception. With the 5G rollouts, not only are the speeds increasing, but the availability of data in a crowd is increasing too. What I personally like is that my T-Mobile plan has free data and texts when I'm traveling to other countries. With other carriers, that's an extra fee. This is WAY more convenient than getting an unlocked cell phone and finding a local SIM card for data in a foreign country. People at T-Mobile stores are generally well-qualified and trained, and helpful. Occasionally, you will find someone who attempts to add a hidden warranty to a new device sale, but even that is quickly and easily resolved by a call to T-Mobile's great customer service team. I've never had a bad experience with any T-Mobile representative on the phone, which is rare now a days.

James was such a great help in getting my friend's new phone. He answered all his questions and we…read morenever felt rushed. He was very knowledgeable. I would recommend this location to everyone!

My Samsung Note10 had a cracked screen. These guys were quick to respond to a pricing request and…read morewere the best price so I took the phone in. They replaced the screen and LCD in about an hour and a half. Used genuine Samsung parts and the phone looks and works like new. Will use them again when I need to fix something else.

DO NOT GO HERE! THEY TOoK $200+tip from my son for it to STOP working within 5hours. Not sure how…read morethey got any positive reviews but beware of this company

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

Had the best experience here today. Upgraded my dads phone, chose it online, paid for it and picked…read moreit up at the Murphy store. The whole transaction was painless. I was in and out of the store in less than 5 minutes! Staff was nice, store was clean - this is our new Verizon store! Excellent job y'all!

Do not trust their promises! I am writing this review to…read morewarn others. I feel completely deceived by Verizon and their pay off your phone promotion. They claimed they would pay off my AT&T phones. (They claimed it is being processed however they don't tel you that you're out of pocket for up to two months while they process.). AT&T auto withdrew a lot from my account to cover the cost of the phones I turned into Verizon. The way Verizon deceives their customers in saying they will pay off your phones, is concerning! I've talked to customer service on several occasions and have been promised it would be resolved by this date or that date. Now they claim everything g is approved and should be resolved in another week or so. Would NOT recommend believing anything they tell you!