We recently switched over from Verizon and the team at this T-Mobile location in the Quad were phenomenal!!! Jimmy and Giselle helped us over the course of our two trips to get new phones and switch over and they were so patient and knowledgeable, you're in good hands if you visit this location. They were busy and still took their time to help us and got us squared away! Thank you! read more

I went to add a new phone line to my existing account. The sales person told me they had a promotion where I could get an additional line for free jo charges to hidden fees. I got my first bill and I am getting charged for the extra line.. read more

I went to T-mobile to buy a new phone. Brian was very helpful. Explained everything in a very patient manner. I even went back and he helped me set it up and transfer my old phone. Thank you Brian. read more

Kiana helped my dad (Joon Man) a lot when he was struggling with his phone. Thank you so much.

They lied to get your service. Indifferent customer service once they have you. Very unhappy!!! read more

Not sure what the criteria is for this wall but I wanted to share that I have went to T-Mobile in the whittwood center several times and received nothing but the worst customer service I have ever rcvd. My boyfriend finally agreed with me after giving them several chances. I then remembered about the T-Mobile on Beverly and peck road. These 2 guys welcomed us with open arms and such patience for us over 50+ club. Their names are Joseph and Joshua I believe. They were the best!!! read more

Ok so my Friend and i went to Tmoble at the quad and omg! I felt like I was in a room with some very tired individuals lol funny thing is when we asked the total price on the phone cause my friend was gunna but it cash and wanted to pull out the right amount the sales person looked at him and said "well for 55 years and over you will get a discount we looked at eachother and laughed so hard we barley made it to our car and will never go to that store again . read more

I decided to make the switch from A**T, to T-Mobile. They had a better price plan and they were offering iphones buy one, get one free...deal. So far, the coverage has been better than my previous carrier. I'm able to get reception in places that I couldn't before (the hills around Whittier). My customer experience at this location was amazing. First, I met Nat and he answer all my questions. I found him very knowledge and very easy to talk to. There was no pressure to buy on the spot. I came back a few days later and got two phones. One was in stock and the other was out of stock. Nat called around to see if any of the other nearby locations had my phone. No luck, so we order the phone to be delivered to my home. The phone arrived two days early. Not what I expected. When I received my order, I went back to the store and Josiah was there to take care of me. It didn't matter I wasn't his original customer, he took great care to ensure all was taken care. Outstanding team work. Thanks guys. read more

I went in today to the T-Mobile bc I was having a lot of technical issues with my iPhone And Jessica was amazing helpful and knowledgeable with her trouble shooting!! I had a very pleasant experience at this location and hope her supervisor sees this review bc this girl needs a raise!!! Her customer service skills are amazing!! So with that being said I am a very satisfied customer!! read more

Went in for issue with my Samsung s8. Spoke to sales rep name valasco?!? I believe. He said there is no problem with phone. It's the app. Then I asked is there anything you can do? He said nope. Just have to wait for app update and send me in my way. He didn't even try really make an effort to look up my account to tell me I have insurance so i could get a device exchange. Nothing... So I went to store #5566 and got help from sales rep named ALONDRA. REP#2412143 She took the time took look up all that info and went far and beyond. Thanks to her I getting a new device. read more

Very enjoyable experience! Thought I'd write a review on yelp and google maps to show how pleased I am with the outcome of my visit. Special thanks to Anthony(store manager) for answering A LOT of my questions. I thought maybe I was being a hassle but he assured me of every question I had. Happy 10/10 read more

Got such great service! Everyone was so friendly and helpful. They helped me finally figure out how to get everything on my iCloud. Thank you! read more

THIS IS THE WORST T MOBILE STORE EVER! I cancelled my account because of this place. T Mobile needs to retrain their store associates especially the Manager and Assistant Manager. I was there because of a mistake that they made and they still had the audacity to give me a hard time. As I was there trying to straighten out the matter two other people walked in with complaints and problems regarding their phones. The associates looked like deer caught in headlights unsure and unable to provide a solution to anyones problems. These people are liars, rude and unprofessional. don't waste your time, money or energy here. read more

Walking into a cell phone store is like being a tuna swimming into a shark tank. All of the associates are friendly but hell bent on selling you a new phone or new phone plan. Even when I had just purchased a new phone 1 month ago. I must say that T-mobile as a company is excellent. I have always had outstanding service and pricing. The store employees must have been trained under a different creedo. My advice: If you are planning on buying a phone, go to the store. If you are planning on just buying accessories, shop online. You will save money and you wont feel pressured to buy a new phone. read more

TERRIBLE SERVICE. I usually come in here to pay my phone bill & have a very simple easy experience doing so but when I tried to pay my phone bill today the guy working repeatedly said he wouldn't let me pay my bill. This got me very upset because I come here to pay my bill every month and suddenly I get helped by him and I can't pay my bill! I left upset without paying my phone bill and had to go to another t mobile to pay it. read more

Debbie F was extremely helpful and got my WiFi Going she gets five stars for me I am a happy customer

Worst t mobile I've been to. I order my iPhone 12 pro from here the girl told me I have to bring it back in to activate a new sims card. She said I needed to buy the case and screen protector that same day so the warranty matches with the phone purchase. Said they would install it too. I get my phone couple days later go in there and the guy has an attitude right off the back and doesn't want to help. Tells me I don't need a new sims and to use my old one. No big deal. I asked him about installing the screen protector I purchased there and he say "nah we don't install those here, you do it yourself" his whole attitude and demeanor about everything just makes you not want to go to that store. I rather drive the extra miles then go to that store again read more

I just started to use yelp again because I wanted to let people know about this store they're really friendly here. I had the pleasure to be helped by John at the beginning of this week when I upgraded 2 of my lines. He was very helpful and explained what I needed to do because I wasn't ready to switch either of my phones out but he did put my screen protector on my new phone. I left the store very happy that day! I took my daughter today so she could upgrade her phone and this time we were helped by Carlos and he was very friendly, helpful and answered all my questions. Carlos even took care of my screen protector because I hadn't notice that it covered a little of the my front camera which gave my pics a shadow. That's excellent customer service he didn't give me an excuse he just took care of it. Not only did he help us with the phone upgrade but he took care of my screen which he didn't have to. I will be returning to this store whenever I need any help or another phone. Thanks guys for giving me great customer service! To anyone who goes here ask for John or Carlos! read more

If I could give zero stars I would. I have never felt so discriminated against for having tattoos. Yesterday, my boyfriend and I came in to get me an upgrade. Upon arrival, everything went smoothe and great. The gentleman by the name of Tony was nice in helping us (at first). Once, inside the store we looked at the iPhones because I wanted to upgrade to an 11 pro max. As my boyfriend and I are looking my boyfriend makes a comment to me, which the female worker hears him say "we should get insurance just in case your screen cracks or something messes up because this is an expensive phone" upon hearing my boyfriend say that she runs and tells Tony. And this is where the fun begins, so Tony is checking my phone which seemed to be taking longer then normal and he firsts starts off with "oh I think the screen is replaced" then asked a second opinion from his nosy Nancy co worker. In which my boyfriend says "it's not replaced never replaced this phone she must have heard me make a comment about getting insurance" In which nosy nancy gives my boyfriend a dirty ass look for getting called out. After she "looks" at it she goes oh no it's not replaced then walks away to her customers which she should have stuck to in the first place (description of the worker Hispanic with blonde hair and has resting bitch face also gave attitude to an old woman while we were there as well) So once he gets his confirmation that it isn't replaced he then says there is NO WATER INDICATOR mind you I have had this phone since I got it. It has never left it's case. So upon hearing that my boyfriend goes "really they wouldn't make a phone and not put that in there it's just dusty look I can see it" and you can clearly see it when you shine the light it was just dirty as fuck. At this time myself and my boyfriend are irritate because he's arguing with us telling us no when my boyfriend works with computers and circuits so he knows what he's talking. He even PULLED UP A YOUTUBE VIDEO TO SHOW HIM AND TONY STILL SAID NO. At this point I'm livid so we asked for a second opinion and also to speak to the manager and how convenient the manager isn't there, typical. So this is where it gets awful, as he goes to get another "second opinion" his second opinion was helping an elderly woman he shows the guy my phone and the guy glances doesn't look doesn't hold the phone doesn't do shit glances at the phone and goes oh yeah I believe you which at this point I pointed at them and began to cuss calling them out on their bullshit. So Tony comes back gives us some bullshit how he can't do anything In which we exchange words ask for his managers card And left and as I'm leaving I said if I go to another T-Mobile and they give me no hassle I'm coming back to this store and causing a scene with your boss. Because that is down right bullshit we felt attacked right away all because we had tattoos and these people thinking we were trying to do shady shit. I would not recommend this one they are super rude give no fucks about customer service and clearly do not know their devices because GUESS WHAT I went to a T-Mobile by my house and they had no issues said my phone was fine and I got the phone I wanted. Jose was so polite and outstanding with us and he works at the one on Washington and Norwalk also in Long Beach go to him! He knows his shit and won't make you feel like scum. But this T-Mobile is trash and the people that work here are trash too. They need a course on their products and customer service skills. read more

VIP SERVICE!!!!!!!!! You want the best service???? JESSICA, JESSICA, JESSICA!!!!!!!!!! She knows her stuff, patient, and makes everything simple and clear. I wish Everyone had the level of kindness, service, and professionalism Jessica does. Shes awesome!!!!! Cant be mad with Tmobile either!!!! Hate Sprint! Eff Sprint!!!!! I now have service everywhere, and people ask me, if they can use my phone!!!! Hell yeah! read more

Went into the store today because my phone is having issues charging, everything started a bit off to me, as the associate was not very informative as to promotions being offered up until I asked about other products did I come to find out I could get it for free with my upgrade (important information that is vital when trying to make a sale). Because of this new found information, buying one getting one for free, I decided to go ahead and upgrade my phone when my son had to use the restroom, the staff did not allow my son to use the restroom, because "merchandise was in the back", I requested that a sale associate accompany us and wait outside the door if needed, but they still insisted that it was company policy. THIS WAS THE DEAL BREAKER FOR ME, What awful customer service! Get your storage space in order so that this doesn't have to happen again, we left. No sale for them today! And to top it off, when I was showing the associate my phone, she too agreed that my phone had an issue, yet did not offer to assist in fixing it for me. I got the impression, that because the business is there, they don't feel the need to give good service to their guest. Off to another T-Mobile store.... Hope to have better luck the second time around. read more

1.Customer service will always be #1 period. A new t mobile store just opened, not a mile away and i will still drive out of my way to this store because of what..refer to 1. Jessie / John / another young lady there on this date aswell ( jessica )has assisted me before with my daughters phone. 2. Always see it from the others point of view. Loyalty thank you read more

Me and my wife walked in to update our phone plan and we were helped by Jessica Cueva. We left the store extremely satisfied. Jessica took the time to explain our plan and benefits and how we could get the best plan for our money. We had a difficult time porting phone numbers from different carriers, but Jessica made some phone calls and made sure that everything would be made possible. Outstanding service! read more

Awesome location and staff! Great experience. Highly recommended for all of your wireless needs. read more

T-Mobile - Store front - Mobile Phones Near Me - Whittier, California

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Ok!!! I must say, I had the best experience at this store yesterday! This was honestly one of the best customer service experiences I have had EVER! Poor phone did a face plant and completely shattered! Turns out the people who changed the line over didn't carry over the insurance on my first month!!! Danny helped me 10000%! I am mad that T-mobile wont replace my old phone and I have to downgrade!!!! Besides that, Danny sat me down he showed me my plan, FIXED MY PLAN, and walked me through 100%!!!!! I swear worst morning ever!!!!! But Danny sure did make my Monday WAY better!! Thank you for all your help!!! DEFINITELY Recommend this store! read more

Worst company don't ever get this phone company they will lie and steal your money and the representative from there don't know what they are saying read more

I came in recently to upgrade my phone with Jessica and it was the best experience I've ever had at T Mobile. She was very nice and paid attention to everything I needed and asked. She knew every answer to my questions and made me feel valued as a customer. I have considered switching providers in the past because of bad experiences but I will stay at T Mobile thanks to her, I am one happy customer! read more

Stay away from this store SHADY store SHADY service ..... I wanted to go get a new phone using the Jump program I was totally misled by one of their workers name Christian said that my phone was paid off and then I had a feeling he was lying so I called the customer service and it was not he didn't even give me the option because I had a tiny hairline crack in the front that I could use my insurance I feel like they were just going to try to hide this phone that I no longer wanted to keep and had nine months of payments left on it and my bill then he offered to go ahead and help me with the insurance claim took my card and then disappeared in the back for a while didn't see him that the phone wasn't available and then come to find out when I'm waiting for my phone and hasn't arrived that the insurance claim was never completed or went through so I asked you why did he need to take my debit card again I will never go to the store again just so everybody knows I've been a TMobile customer for the last 6 years and I've been usually pretty happy I'm also a business owner myself so no way no how is this a way to conduct business so if you are looking for store to get your phone I would not suggest the store because at this point on now uncomfortable and I'm going to go ahead and cancel my debit card not to mention the insurance claim says that the address that was used to ship the phone was not my address it was some other address very strange read more

Hours have not been updated drove just to find store closed. Even out on the front it says closing time is 8pm it's was 7pm

THEY LIED TO ME. The sales associate told me that they would pay for my AT&T bill in order for me to switch to T-Mobile. That was a lie. Now, Im stuck with an AT&T bill that is now in collections and all they did for me was credit my account with $100.00. Service is bad, internet connection is terrible. I am so disappointed on how they did things. I would not recommend anyone switching to T-Mobile. Now I see why their prices are lower than any other network. If youre with AT&T, stay with them. read more

Bad custoner service, tried to upgrade and she wouldn't call customer service to verify that im eligible

Most unprofessional team members I have ever been encountered with. The manager is UNPROFESSIONAL We walk in n explain to her. What the t mobile rep on the phone had told us n her fast response was "No no no that cannot be done." With out saying let me c what I can do for u! Being in customer service its the last thing u are supposed to tell a client Is No. Usually u figure out what u can do for them but no she then just passed us off to Anthony. N he was as bad w his service so we went elsewhere read more

The store employees here are helpful, but as a customer of T-mobile for 7+ years I have never been so fed up and disappointed in all of my life with the company in general. I ordered an upgrade for Samsung Galaxy Note 4 that started having system errors about a little over a year and a half after purchase; UPS attempted delivery twice and claimed they were sending it back to T-Mobile. Sorry I can't take off a day from work to be home before 1 p.m.! Then when I called T-Mobile, I was told my only option is to refund it and re-order the phone...I am now waiting up to 30 days for my $150 to be refunded...total b.s. Talk about inconvenience! read more

T-mobile you suck worst company ever dont get pgones dont buys phones dont do business qith them . Christmas time I bought my daughter the iPhone s whatever , and the deal was 10$ month which I knew was a lie these major companies reall us in usuing these techniques I knew was not paying no 10 a month but there where no more phones anywhere. And didnt have 600$ off hand .so I got it the phone in installments which was fine . My bill was 100$ month! !! So still didnt matter I was planning to pay off phone in3 payments which that phone ended up costing me 800$ plus fees 1000... not kidding threw them omg no counting 90$ month but had the money so disnt matter. Now I call to get different plan sense I own the phone . They tell I necer finished paying it. Lousy cheats read more

This is the worst tmobile store I have ever visited. My new s5 phone was not charging and they never checked it to see if it was a phone issue or a charger problem. There was no diagnostics done... they really have no clue what they are doing. The most unhelpful and un-knowledgeable folks. Never again. .. even after I ordered my new phone myself, since i figured out I had a defected phone, they didn't know how to move info from one phone to another. .. dumb assess. .. NO HELP! ! At the Cerritos town center was where I found intelligent life. Extremely Helpful and knew what she was doing. She was able to transfer info from one phone to another. .. no problem. Great customer service there, worth the drive. read more

I went to upgrade my phone today and everything started off smoothly. As she started to transfer the photos and information on my phone she said it would take 20 minutes. She told me I could go to Starbucks and to be back in 20, so I did. After 20 minutes passed, I returned to the store and she told me another 10 minutes. She went into the back and NEVER came back out!!! They had 10 employees and I was literally the only person there. No one asked me if I needed anything. After 45 total minutes passed someone finally asked me who was helping me. He went to get the girl from the back and she checked to see if my phone finished transferring and it did. HORRIBLE customer service!! read more

Karina was great today. Very helpful, professional and shower appreciation for my long time with Tmobile. Thanks Karina!!!

I had to be there for 5 and a half hours to transfer a corporate account. Granted, it was the day that the iPhone was for preorder. The system was overwhelmed but Guillermo was amazing at keeping me up to date on the stays of what was going on and was clear and helpful despite all the troubles. The wait sucked but the customer service deserves 4 stars. read more

Just switched back to T-Mobile. Went in to have my numbers transferred from my old phone and was helped by John. Super friendly and gladly helped me out even though I wasn't in for a purchase. This kind of service is partially why I switched back to T-Mobile. Thanks John! read more

Wow, COMPLETELY unorganized when it comes to big crowds. I came here after work, and after waiting for several minutes I saw people being assisted that got here after I did. The workers didn't even have common courtesy to tell me that they'll be with me shortly. Horrible customer service. DO NOT COME HERE! You're better off going to some other T-Mobile store. read more