T-Mobile

3.5 (2 reviews)

Mobile Phones, Telecommunications, Electronics

Closed • 10:00 am - 8:00 pm

Add Review

Call

Directions

Website

T-Mobile Photos

T-Mobile - Mobile Phones Near Me - Westlake, Ohio

From this Business

Latest iPhone 17 Deal

Get our latest deal on iPhone 17 when you switch to T-Mobile.

T-Mobile Plans

Join T-Mobile® and get onto our best plan w/ Experience Beyond.

Shop T-Mobile® Deals

Get our best deals on phones, plans and more. Visit T-Mobile.

Bring Your Own Phone

Bring the phone you love and keep your number when you switch to T-Mobile.

America's Best Network

T-Mobile is America's best mobile network according to Ookla Speedtest® Learn more at t-mobile.com

Get Offer
Get the latest deals on phones, plans and more.

More like T-Mobile

Internet Service Providers

Printer Repair

Data Recovery Services

Camera Store

Recommended Reviews - T-Mobile

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Burbs B.

1 month ago

Great customer service great attention manager was amazing and sales. People are amazing. Got a free. Watch didn't even know it was possible when switching to a new phone and was given a free phone five stars. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Jennifer B.

Elite 26

222

295

912

4 years ago

This was a super disappointing T-Mobile visit. Went to this location because I was in the area. The store is small and there were a few customers inside and maybe 2 employees, one of which was leaning against a phone display. I went in to complete an upgrade after my phone broke but ending up walking out. Was in the store (the size of a large living room by the way) and waited for about 5 minutes. No one greeted me nor looked in my direction. I understand for a small store one may have to wait but this was ridiculous and poor customer service. Also, display phone did not turn on thus they was no ability to really test the phones/screens/cameras. Needless to say, I left and went to another T-Mobile. read more

Helpful 3

Thanks 0

Love this 1

Oh no 0

More info about T-Mobile

30002 Detroit Rd
Westlake, OH 44145
Directions
(440) 250-9392
Call Now
Visit Website
https://www.t-mobile.com

Outdoor Amenities

Does T-Mobile have parking?

Yes, T-Mobile has parking options.

From the Business

Specialties

Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

More Info

Hours

Ask the Community - T-Mobile

Don’t See Your Question? Ask Away!

Verify this business for free

People searched for Mobile Phones 453 times last month within 15 miles of this business.

Verify this business

Explore benefits

T-Mobile

1.7

(6 reviews)

First visit to this T-Mobile store. I was quite impressed by the hospitality and helpfulness of…read morestaff! Shout out to store assistant manager, Lexy, truly an asset to T-Mobile corporation! She was very patient, professional and helpful in assisting me with my phone issues. #SatisfiedCustomer

Went into this TMobile and not really sure if the guy there was just having a bad day or if he's…read morejust a bad employee but interacting with him ruined my day..... and I won't be back. He said his name was Mo and apparently he feels he is better than almost everybody he comes in contact with and customers are a necessary evil wasting his time. I learned that this location in Westlake is a franchise location so apparently he must be a little rich kid that thinks his parents have money or something and he tolerates the rest of us. I wanted to keep my T-Mobile plan and I just go over to North Olmsted now. They offer really good customer service and don't treat you like you're a piece of dog sh*t in their parking lot So I won't be back.

Clarktel Telecommunications

4.2

(5 reviews)

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Verizon

2.8

(13 reviews)

Very poor experience. Went in there to pick up my new watch at around 11:30am. The guy was who was…read moreprocessing me didn't seem too interested in helping me with my order, was matter of factly instead of helpful. Was condescending and as I waited around to make sure my device was properly working he was more interested in talking to the other associate about Taylor Swift. I will NEVER go back to this location. I should have kept with my first instinct and bought from Apple as I usually do and bypass Verizon altogether. Zero stars. A white guy with glasses, verizon specialist KSMO B2B Director, according to my receipt

I wish I could give no stars. Just waited for 20 minutes while the manager stared into space saying…read morethat he wasn't allowed to help customers. Literally there were no other customers to help. Brian should not be employed.

T-Mobile

5.0

(3 reviews)

These guys are great. I had an issue with a promotion that I signed up for in November. Daniel and…read moreJesse took care of it and helped me through the process. They were very pleasant. I highly recommend these guys.

After going to the T-Mobile store across the street, and getting nowhere with them, I went to this…read moreone in the Mall. They are great, they know what they are doing, they are friendly, have phones and accessories in stock! GREAT!

Cox Business

1.0

(2 reviews)

We had internet dropping all the time. We had our YouTube tv drop all the time. Called multiple…read moretimes and nothing changed. Finally, told them since the service was unacceptable, I need to cancel the "service". They said that's fine but we're still going to charge you another month because I need to give a 30 day notice! I, for the life of me, cannot understand this policy. Poor service....worse customer service....honestly, the only question is how are they still in business!

Accusing me of having 5 cable boxes when I was only ever given one. Now they are charging me 103.00…read morefor not returning boxes I never had. How do I resolve this? I only have 2 tv's. Do I contact a lawyer?

Spectrum

1.3

(27 reviews)

Terrible. Tv frequently reboots .. parts of conversations are constantly cut out, screen freezes…read more. Same with the phone ... We have to change providers.

This whole team was incredibly helpful from Santino at the store to Isaiah coming to set everything…read moreup with me. Pricing is great, service is working great. Very happy to have switched to them.

Cleveland IPhone Repair

5.0

(7 reviews)

Very professional and friendly! Answered call really quickly. Thank you for everything. This…read morebusiness is very good. Highly recommend.

Mario came out the same day and repaired my iPhone screen in 15 minutes. Highly recommend.read more

Olmsted Wireless

5.0

(2 reviews)

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

City Cell

4.3

(3 reviews)

So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

T-Mobile - mobilephones - Updated August 2026

People who viewed T-Mobile also viewed

AT&T Store

3.4

(12 reviews)

•$$$

drove here twice for a scheduled appointment over 45 min from my house for the staff to tell me two…read moreweeks in a row now that they canceled my appointment and had no idea why i was here. felt helpless! cried a little and then Anthony got on the phone with the insurance people after i kind of freaked out and worked hard to help me fix the problem. Bless his heart for dealing with a crazy woman.

They never answer the phones here. I've tried to call this store a few times over the last few days…read moreas only corporate stores deal with FirstNet and nobody answers the phone. For being a corporate store this is horrible customer service and needs to be addressed by management.

Boost Mobile

3.2

(5 reviews)

Plans are among the lowest around! Phone selection is getting better. Service is meh.read more

2hrs on the phone trying to pay a bill 7yrs as a cx they switched carriers for payments and cx…read moreservices with no notice. Bill paid at 430pm its now 830 pm still no servicethese idiots say give it 24hrs wtf..of courseI'm not ...and I'm switched..the new service suks and swallows if your thinking of boost RUN!!

Verizon

3.3

(7 reviews)

If you have an iPhone that just needs a new SIM card, this store will refuse to replace the SIM…read morecard and instead tell you that your only option is to buy a new phone (not true - we just had two iPhones, both a newer model and an older model, have their SIM cards replaced at t-mobile the same week and we were in and out of the store in less than 5 minutes). After speaking with customer service afterwards, the "manager" will then get into a screaming match with the agent on your phone and none of the waived fees or credits guaranteed will be applied. So now you have a new iPhone that you didn't need and you're stuck in a new contract with a company that has no problem with VERY obviously scamming you. 10/10 don't recommend in any way, shape, or form - this was actually insane

Went to this location today to find out why Best Buy could not log into my account, I was being…read morehelped by an associate named Aidan and I have never been more satisfied in my life......Aidan looked over my account and helped me and my son get new phones and I will NEVER go back to Best Buy for phones again. Aidan is a true asset to your company and I am telling all my friends and family about this young man.

Expo Wireless

4.2

(5 reviews)

Chris is amazing helps me all the time. Great service and good prices! I have been coming here for…read moreyears. I recommend this establishment!!!

the owner is an a+ guy= good attitude, helpful, and smart…read morehe educated me about phones and cords and cell providers he is a little hard to find: on cedar between richie chans chinese and fresh n meaty across from cvs cedar/lee parking lot is 1 block west

Cell Dr

5.0

(1 review)

Top notch from start to end. Called and explained my problem, he checked his inventory and told me…read morehe had the part I needed in stock, and the cost up front. Got there, he checked it out, nice conversation, told me how long it would take. Great hours so I could come back by after work, everything works great. Thank you!

HelloTech

3.2

(18 reviews)

Hired this company to fix my wifi to print to a old school printer. $141 seemed reasonable…read more Tech showed up 1 hour late. Tech was at my house for 4 hours, never got it fixed Tech sold me $100 of his own gear from the trunk of his car, shady but I agreed to get this done. Still couldn't get it working. Said that he would reschedule tomorrow. As he is driving away, another $500 charge on my card. $741 later, 16 emails, 4 phone calls and this company refuses any type of refund. Horrible. Terrible. Never again. Filed attorney general compliant, BBB compliant and will take them to small claims next !!

Called to have my google nest looked at since the AC wasn't staying on properly. Figured we needed…read morea C wire. When the tech arrived he said it's a liability issue and he doesn't install C wires BUT on the website it is advertised that they do install it. When he arrived he asked for the instruction manual but I said we don't have it. He played around with the nest wiring and came down to saying it's the C wire and he can't do anything and I was still charged the full amount. For nothing in return when I knew I needed a c wire. I reached out and voiced my concern and they came back with a 20% refund. DONT waste your money on these people. Call your local HVAC rep and they will be so much more helpful and cheaper.

Rxo

3.1

(120 reviews)

excellent service and friendly delivery persons. On time and professional.Highly recommend them.read more

Timely notification of delivery -- as promised but not received. Non-answer from Customer Support…read moreand an empty promise to 'personally call' when the 'team' set the route.

C Wireless

5.0

(1 review)

Great store with amazing selections of iPhones and androids. First phone store I came to in…read moreCleveland, and I was real excited the guy here was very knowledgeable and helpful.

Dodd Camera

3.5

(43 reviews)

•$$$

The guys at Dodd Solon Ryan and Matt have been most helpful in every way. I have recently purchased…read moreabout $3,400.00 in new Nikon and Sony camera gear and they have done a great job of professional service. Don Archiable.

Huge props to the experts at Dodd Camera in downtown Cleveland. I had an issue with my SLR camera…read morethat had both AI *and* me stumped. I walked into Dodd's store, showed the camera to Eric, and he looked through the viewfinder, flipped a switch on the camera body, and the issue was instantly solved. It was like early Christmas. But hey, that's what happens when you're dealing with experts. And now I know what that dang switch does.

T-Mobile