Nick is the most knowledgeable phone expert in the business. He will help you buy, service or…read morerepair any phone of your choice and do it with a smile. I've gone there for years, would never go anywhere else.

Had the pleasure of dealing with Sam, who explained everything very clearly about my bill and my…read moreservice. Very attentive, knowledgeable, and helpful, and helped me get an amazing deal on a new phone. I will definitely be back

Go somewhere else to upgrade your devices. The rep that we had told me and later my wife incorrect…read moreinformation about the next steps in the process multiple times requiring her to have to come back two separate times for Face ID because he didn't know what he was doing and blamed it on the phone update. Spent 4 hours on a Sunday and still had to leave without all of her apps loaded. Go somewhere else if you want competent people to service you. Having been a Verizon customer for over a decade I can say this was the worst experience I've ever had to endure. Then they called me 4 days later telling me they forgot to charge tax on our upgrade and if we didn't come back to the store and pay up they would shut off our phone. I sent an hour on with corporate discussing the issue. Corporate was much more interested in making this right. I will never step foot in that store again.

We had THE BEST experience here today. Not for the newness of the store, not for pricing()…read morecertainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper.

I walked into the store today, it was packed with people, I was greeted and told of my problem with…read moreiPhone 12 Pro not working or booting up, I said it could be be the battery? I was passed of to several different people and finally was able to get a knowledgeable technician but he was working with several other people and technical staff constantly asking him other question. After the diagnostic tests, it was determined the motherboard was faulty and would cost $400-600.00 for the repair but it might be other aspect, he never checked the actual battery which was what I was asking about. I told him, I just got this iPhone 12 Pro from Amazon several days ago. This technical support person said he sent me an email but when I checked my backup iPhone 5+, (I was upgrading to Apple 12 Pro) email was never sent and he was only interested in selling the newest iPhone 17 and i felt like this support was not enough for me, because he was constantly working with everyone else but me. I was observing other Apple customers who had purchased new devices and these iPhones were experiencing the same problems I had with iPhone 12 Pro. Not a happy customer service experience. I know from Apple newest IOS 26 release has caused major issues which was on my new IPhone 12Pro which could be why it never worked to begin with and battery was never mentioned to me if it was working or not. I contacted Amazon and returning the defective Apple 12 Pro. Luckily, my old iPhone 8 + is still working but I had to get a new SIM card at T Mobile. Why is Apple constantly updating their IOS with terrible updates which are causing me and many others issue? I cannot update past 16 IOS and the IOS 17 updates are on most of my Apps which is terrible. I had to backup my iPhone 5 + via ICloud. website because I can't get into Apple Store, or many other app.

****highly recommended**** Came to store to get 5g internet. Was assisted immediately by Uriah (I…read morehope I spelled his name correctly). Uriah was incredible helpful, very knowledgable and not only did we discuss my business cell phone plan for any possible upgrades/changes, but he shared the best possible deal for me to get 5g internet. I SAVED money going to the store rather than dealing with Verizon online. Plus, I got other lingering questions I had answered. If you need/change of service, go to Uriah. He will answer all your questions, so you leave the store informed and happy. Thank you Uriah and (Nate---for being such a great store manager).

We printed some funeral brochures last minute and Martin was so helpful and kind. Got the job done…read moreand made it easy!

If there was a 0 option they would have earned it. I know if they're understaffed but the whole…read moreoperation seems to be mismanaged top to bottom. Just came no to pickup one photo and am waiting while employee runs off to take care of another customer after taking 3 phone calls while I'm standing in front of him. Been here 20 minutes...still waiting...

Jeffrey answered my questions on the phone and he was very courteous and professional and helped me…read morewith issues that had nothing to do with me buying from them. True professional. Five stars. That's how you do business. PK www.pkcomedy.com :)

MadProAudio has the most personable and affordable service I have experienced with any audio…read morecompany here in Cleveland. I do event productions from corporate to weddings and Jeff (the owner) was amazing by helping me get an audio system less than two weeks prior to my best friends wedding! He gave us a great tutorial and offered to be available by phone if any issues were to arise. Jeff is also family oriented which my friends and I loved! MadProAudio came through in a clutch and helped rescue an otherwise soundless event. Thank you MadProAudio (Jeff) for all of your help! I definitely recommend to all of my friends!

I bought my diamond tennis bracelet many years ago from Rogers Jewelers and I bought the lifetime…read moreextended warranty. I had not had to any repair work, just cleaning and checking the diamonds. I wanted my links checked and a safety chain repair. The ladies at store 1559, Raquel and Andrea, went the extra mile to find my warranty so my check and chain repair was covered. Their customer care was outstanding! I can't say enough good things about them! I left a very happy customer and will be sure to send friends there for their jewelry needs! Thanks again ladies!!!!!!!

If you want good service and people who know their stuff... this is the place. I literally felt…read morelike I was shopping for my wedding dress all over again. The last place canceled my wedding band without letting me know so I was stressed trying to think/find another place. I happened to be in Ohio that weekend and my partners parents told me they got their's at Kay Jewelers. We went to closest one and wow! They immediately started bringing out the ones they thought would be perfect. I can't believe it, but I actually found one that was better then the one that was canceled at the previous jewelry store. I cannot be happier with the service and the ring! Can't wait for it to come in. I appreciate you guys a lot!