Terrible. Tv frequently reboots .. parts of conversations are constantly cut out, screen freezes…read more. Same with the phone ... We have to change providers.

This whole team was incredibly helpful from Santino at the store to Isaiah coming to set everything…read moreup with me. Pricing is great, service is working great. Very happy to have switched to them.

WOW! Internet service has truly performed above expectations. I primarily use the internet for the…read moremost demanding of services-- particularly streaming and online gaming. These include online FPS's that require excellent latency or else they are unplayable. Even with multiple devices connected to the internet such as my Playstation 4, gaming pc, tablets, and phones, my internet speeds have never dipped below 60Mbps which is the plan that I am currently subscribed to. In some cases, they peak at over 100Mbps during initial speed testing. Latency/ping is truly fantastic as well. When conducting a speed test to the closest server, I am rarely over 30 ms. This is exceptional considering I prefer anything below 80 ms. Stability has been exceptional as I have yet to do a modem reset due to lost connectivity. I simply stay connected. The modem they provide is perfectly sufficient for a small number of devices and it has average range. However, for larger houses or multiple devices, I recommend investing in a third party router with external antennas that can provide 2.4ghz and 5ghz connectivity. This will ensure that your devices stay connected no matter where you are in the house. Initial installation was a breeze. They installed the line quickly, efficiently, and were professional at all times. I was able to connect flawlessly after the initial setup. However, I had to call and remind them to come and bury the line in the yard which they seemed to forget about. That disappointed me but it I forgave it as the first offense. I have read complaints from other customers and my experience has been quite different from them. I have a theory on this. This is pure speculation so please take it with a grain of salt. Most of the complaints I have read are from customers who have the 30Mbps plan. The 30Mbps plan is pretty much standard when it comes to internet services. Many customers are switching from Time Warner to WOW! to save the money but stay with their current speeds (most probably have the 30Mbps subscription). This is perfectly fine considering I switched from Time Warner as well to save money. However, I decided to go with the 60Mbps plan because I thought that since WOW! is a relatively new company, their 30Mbps service may be bogged down due to an influx of new customers combined with the lack of resources to handle that bandwidth when compared to a power house such as Time Warner. I suspect that as WOW! Internet grows, their 30Mbps service will see an improvement in stability and throughput. This is all, however, pure speculation supported only by my personal experience with the 60Mbps plan. In conclusion, I have been very satisfied with WOW! Internet service. The following is a condensed list of Pros and Cons. TL;DR Pros: Excellent speeds. Responsive latency. Stable connectivity. Decent Range for average use. Cons: Default modem lacks range for larger homes and multiple devices means investing in a third party router. Had to remind WOW! to come back and bury the line.

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet…read moreissue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​

This is the dumbest set up. All I want to do is return equipment. That's it…read more So I have to scan in, fill out something in my phone then I'm "in line". I see on a board to my left that six other ppl are "in line" ahead of me. So now I'm sitting in my car waiting for them to txt me my turn. So five minutes later I'm called in through txt ...mind you I'm parked in front so no one has come out or went in...so how are six customers in front of me? Like seeing that would have ppl go into a store or leave the area and the prompts from txt are short. One minute between your up soon and get to the store it's your turn. The associate was very nice though I'm criticizing the process not this guy.

September 2024 Spectrum reps offered us their cable and…read morephone services. A Buy Out of UP TO $500 Per phone was promised by multiple reps within spectrum. I transferred 6 phones and spent over $2100 in this process. They have refused to process the buy out because the agents in their process supposedly neglected to have me sign a document of intent. ***I want and deserve the $2100 promised to me for initiating these transfers. However they refuse to stand behind their policy and tell me it is too late to adjust because X document was not provided or me to sign.

Was with wow before these clowns bought them out…read more 3 days of connection issues in a year. No problems otherwise. Was put on breezeline and in the 3 momths since. Daily connection drops sometimes 4 or even 5x a day, on the phone with their incompetent tech/customer support multiple times per week... atill habing nothing but trouble. Get your act together.

On hold for hour and half. Wait times fluctuating up and down. From 24 minutes to 6 minutes back up…read moreto 17 minutes. You have the nerve to charge what you charge. Finally hung up.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

This was a tough decision on how many stars to provide. I give the customer service 3 stars once…read morethey finally get to you to assist in anything you need. However, the process and time you will spend there is 1 Star. We have been at this location 4 times in the last two years. Each time we are there 2-4 hours. We go during the week days when they are less busy, but even when there are only one or two customers before us, it is still a minimum of an hour wait. We have bought two new phones, traded in another phone and had them help us with a new glass cover on the 4 occasions. They are slow, not organized in any way, and I'm not sure why we keep going back except that we have been Verizon customers for years and this is our easiest access location. Just know going in that you will need to not be in a hurry and you will waste your entire day there.

I bought a brand new phone and picked out up there told them I needed help setting up my phone…read more They wanted to charge me $30.00 to set up a new phone purchased by Verizon. I've never ever had been told this and I've been a Verizon customer for twenty years. I've also had phones set up there at that location. I believe it's time to search for another phone service if this is how you treat loyal customers. I could see if they were busy but I was the only one on the store. Take your business elsewhere if they charge to to set up a phone you just bought from them. ‍‍‍

Worst internet anyone can ever get. I have the highest Mbps package they offer and there's outages…read moreevery single day. Not exaggerating every day. I lived in 2 different cities both locations i have had spectrum and it's absolutely dog sh

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

We had THE BEST experience here today. Not for the newness of the store, not for pricing()…read morecertainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper.

I walked into the store today, it was packed with people, I was greeted and told of my problem with…read moreiPhone 12 Pro not working or booting up, I said it could be be the battery? I was passed of to several different people and finally was able to get a knowledgeable technician but he was working with several other people and technical staff constantly asking him other question. After the diagnostic tests, it was determined the motherboard was faulty and would cost $400-600.00 for the repair but it might be other aspect, he never checked the actual battery which was what I was asking about. I told him, I just got this iPhone 12 Pro from Amazon several days ago. This technical support person said he sent me an email but when I checked my backup iPhone 5+, (I was upgrading to Apple 12 Pro) email was never sent and he was only interested in selling the newest iPhone 17 and i felt like this support was not enough for me, because he was constantly working with everyone else but me. I was observing other Apple customers who had purchased new devices and these iPhones were experiencing the same problems I had with iPhone 12 Pro. Not a happy customer service experience. I know from Apple newest IOS 26 release has caused major issues which was on my new IPhone 12Pro which could be why it never worked to begin with and battery was never mentioned to me if it was working or not. I contacted Amazon and returning the defective Apple 12 Pro. Luckily, my old iPhone 8 + is still working but I had to get a new SIM card at T Mobile. Why is Apple constantly updating their IOS with terrible updates which are causing me and many others issue? I cannot update past 16 IOS and the IOS 17 updates are on most of my Apps which is terrible. I had to backup my iPhone 5 + via ICloud. website because I can't get into Apple Store, or many other app.