All the tech people have done outstanding work during the many months we have been having problems with our internet service. However, communication with the company has left a lot of to be desired. On many occasions when I called the company and entered my code , the phone goes dead and I am not connected. VERY FRUSTRATING!! Also, the recorded voice says to go online first. DUH!! I have no internet service. Please improve your phone services. I appreciate the reminder call the day before service person is to come out. However, on the day of the service I received a call at 7:40 am that the technician was "on his way and will be there shortly ". Then at 7:50 am I received another call reminding me I have an appointment "between 8:30 and 10:30". The tech arrived at 8:30 am. I also left a message with a person I talked to that I would like to to speak to a supervisor. She said she would leave a note in my file. No one called back. Tom Ohradzansky read more

The absolute worst Internet provider I have ever had going back to dial up over an acoustic modem! Totally unreliable I am continuously accessing their website using my cellular network to reset the connection. I frequently lose connection and their customer support does absolutely nothing to assist. I travel a lot and as soon as I can find some time to stay home, I'll replace them with a new provider. Use them at your own risk. I would give zero stars, but I have to give at least one! read more

God aweful customer service. India based call center who would NOT transfer me to a manager!

Horrible Customer service and integrity of company is awful.. force you to get into auto pay with them.. took 4 technicians to figure out what they hell they were doing or they just didn't care period.. messed up my bill so many times period and have had to fight with them numerous times read more

We have had the same continual issues we had stretching back to when they were WOW Cable.

Internet went out Sunday evening. Called to report outage but could not speak to anyone until Monday morning. Tech said I need a new modem... it will arrive the next day. Next day (Tuesday) no modem, called again... they said it will GO OUT today (Tuesday). Wednesday received email saying my modem was shipping... shipped late Wednesday night. Arrived at local UPS center Thursday morning.... held at center. Modem delivered Friday afternoon. Installed modem - problem still the same! Called Tech Support... said I DIDN'T NEED A MODEM - WHY WOULD THEY SEND YOU A MODEM..... you need a technician to come to the home.... ON MONDAY!!! Told it would be between 8-10 am. Noon Monday no technician. Received call at 1:00 pm saying they were "on their way"... almost 4PM NO TECHNICIAN, NO INTERNET FOR OVER OVER OVER A WEEK.... OVER A WEEK!!!!!!! Do NOT - DON'T - I'M SEIOUS DON'T use Sleezeline! read more

This is awful , the Channels freezes up The number to pay your bill without assistance does not work.\n And you have to pay $5 to pay your bill. If you you'd assistance I am fed up with this. read more

Neighbor put in a dog fence and destroyed my cable line - ran into a Breezeline truck and the tech k ew I was out! He came right over, called another truck and technician and they fixed my line - awesome techs, great service! Thanks to the Bay Village, Ohio technicians! read more

Horrible customer service. Ever since they took WOWWAY it just stinks. They can do whatever they want because their is only one other cable operator in town. I think I am going to cancel and pay for YouTube Live. read more

ABSOLUTELY WORST SERVICE EVER! Internet keeps going down and channels keep freezing and can't ever get anyone on the phone! Worst provider. Canceling!! read more

Second review in less then a year but this server is trash. Switching back to cox this week. I dont want to spend 100 dollars a month for internet but I would rather do that then keep calling and they absolutely do not care at all. They blame you or tell you it's an outage. It doesn't work more then it does. They offer to send someone out but they do nothing and are useless this review is useless because they dont care at all. They get their money anyway so why does it matter. They called me the last time I left a bad review. Don't call me this time I dont want to hear it and I dont want your 8 dollar discount your going to offer. ​ read more

We have had so many outages with this company. Don't be tempted by the lower fees, it is not worth it. Look for other options. This is not a trustworthy company. read more

If you like constantly having your internet go down, or having awful service this is the place for you! DO NOT GET THIS.

For over two weeks I have been calling Breezeline because some wires are hanging from my home. I do not have an account, which made it very difficult to communicate with them.  I own a property and a former tenant had WOW. Someone from Breezeline did come out but they only removed a wire that was over the garage. Please see the picture of the wire hanging off of my home. I am asking that they remove ALL wires left. Breezeline stated that they removed everything Thursday and everything left is Spectrum but they did not remove anything - look at these fresh pictures, this box states WOW so the wires coming from the box belong to  WOW/Breezeline. This has been the worst experience yet with a cable company. Do not go with them is you have a choice. read more

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They have lost me thousands of dollars for my small business because their service is so shitty and all I get is rude customer service if I get it at all read more

Not a customer, but the guy across the street is. His cable has been laying across his yard for about 3 months. They came out to bury new cable they but up the old cable, threw it on my tree lawn and left. Is this your normal practice? read more

Never even had service installed. The technician came out on time for the install (I left work an hour early to be home) and almost immediately claimed "I don't have enough wire". Never even brought out a tape measure or anything. He supposedly went back to the warehouse to get more wire and came back without it as it was "closed" and the warehouse people had left for the day. He had dispatch call and set up another appointment and that they would do their best to get me installed the following day. Ok, great, no big deal. Next day comes and I call at 2:35pm to verify that a technician would be out between 4:30 and 6:30 that day. The operator assured me that I was on the schedule and would have service installed that day, so I again left work an hour early. Fast forward to 5:52pm and I still had not gotten a notice that the technician was on their way so I called back and was again assured that they were still coming (they could not give me the name of the technician assigned to come out, red flag). Fast forward to 7:06, still no notification that someone was on their way so I called back and was AGAIN assured that there was someone coming to install service. At this point I knew there was not someone coming and told the operator to just completely cancel the install and I would not be going with Breezeline for service. In total, I spent 47 minutes on the phone with operators and left work a total of 2 hours early, which cost me 2 hours of overtime pay. If this is how customers are treated even before the install, I'd hate to see how they're treated after service is connected. read more

Simon was the best... he helped me understand Breezeline and the tings to know. he was professional and was very satisfied with everything!

Customer service is HORRENDOUS! My bill increased and when I called to ask why, was put on hold for 30 minutes only to be hung up on. I called back to ask the same question and was put on hold again. After 15 minutes I finally hung up. Shortly after, my internet started going out for 10-20 minutes every day at the same time, and it was happening to everyone in our neighborhood with Breezeline. I managed to get someone on the phone who basically said it wasn't their fault. That was the final straw. I cancelled my plan immediately and drove myself to the TMobile store to get their internet. Have had it for a couple months now and it's been a breath of fresh air in contrast to the festering stench that is Breezeline. read more

#4429 Johnny did a great job with installation and was very courteous and respectful .

ISP is typically decent. DO NOT USE THEIR "REWARDS" PROGRAM. The prices are higher than if you went direct to the vendor. Waste of time & money. read more

I have had so many issues with this company since they bought out WOW. They are the single worst company that I've dealt with. From the tech that came to install new equipment after they bought out WOW, who sat in my living room with another customer on speaker phone telling them he was on his way (he wasn't, he was in the middle of installing things in my home and didn't leave for another 30 minutes despite the woman telling him she needed to leave work to be home for his service call) as well as him negotiating with his office to try and have the service call changed to a different coding so he would be paid more (yes, he told me this was what he was doing). Another time this same tech was sent out and sat in my mother's wheelchair once again while on service calls with the office on speaker phone. None of these calls had anything to do with the job he was doing in my house. I have had multiple issues trying to get through to someone on the phone that will help. All the tier 1 customer support is outsourced and the language barrier is an issue in getting help. I finally tried using their online chat function to avoid the frustration of calling, only to find that the help from the chat function is even worse. Both customer support reps on the chat function argued with me that there were no problems and Breezeline was not responsible. The most recent interaction involved reaching out because the modem will go out multiple times a day. I initiated the chat the last time the modem went out only for it to reconnect before I finished typing out the required information for the person to even talk with me. They then proceeded to tell me the problem wasn't on them and they don't cover 3rd party equipment. I told them I don't have 3rd party equipment, my modem and stream box were both provided by Breezeline. They said "yes, and they are working." I told them they're working now but the internet connection is not consistent, it is intermittent. They proceeded to argue with me and tell me that essentially I was lying or making up the issue because they showed the connection had been on since the modem was reset 19 hours ago. The most unprofessional company I have ever dealt with. They do not provide customer service in the least. read more

Customer service was horrible..waited on hold for hour to be put on hold and disconnected. Had service problem and tech guy said they no longer support my cable box so need new one .of course he didn't have one with him..had to call customer service again after hours of waiting got disconnected again They charged 50 dollars for service that never happened read more

I decided to switch from my previous internet provider and cell carrier, to take advantage of a promotion they were offering, for 1Gb internet for $49.99 locked for 2 years, free mobile for a year, and a $350 visa gift card. The deal expired on 12/15/2024. I signed up on 12/01/2024. It took until roughly 12/16/2024 to get my former mobile number ported over. I took 2 days of 4 hour calls/chats, with both parties to get the number ported. Then, I noticed I was charged for the mobile line. I contacted support about it. They indicated you had to pay the 1st month of service, then I'd get the 1 year free. I then got charged again. After going through several support folks in chat, and then being told I had to call the support line, and being on hold for 20 minutes, that my service wasn't supported as one for the free line. I told them that it was there support that set up the line. The support person was a manager, and was nice, and indicated she would do some digging to find out what happened, and she'd call me the next day. She kept her promise, but, indicated that, because my number was ported after the 15th (the expiration day of the promotion), that I wasn't able to get the free mobile line for a year, and that I also wouldn't be getting the $350 gift card. (Even though I signed up for all of this on 12/01) She indicated there was nothing she could do, so, even though I did everything I could, I still got screwed out of the deal that caused me to consider switching in the first place. Management and systems seem very chaotic, and no one knows what's going on. Their "hands are tied" and instead, just screw their customers over. read more

terrible service!!! Breezeline Driver hit my car in my driveway and caused 4,500 in damages. found out the service persons truck was uninsured. no resolution after 2.6 months. read more

I have advice. Do not sign up for any service offered by Breezeline! I call, on average, once a week. Same issues, same results. I will solve my problem on Monday when I change my provider. read more

Night and day difference. Same issue a year and a half ago, offshore call center that tortured me - was ready to leave. This time, easy to understand rep that got me to a resolution (tech dispatch) quickly and efficiently. I wanted Breezeline to be like that, now it finally is. read more

They suck. Everything about them sucks. Don't use them. WOW was pretty good. This pace is BS. They raised my rates immediately. Customer service was a nightmare, which we all know is standard for cable companies. I switched to Spectrum. The wifi rates were about the same, but Spectrum wanted to charge me more than $25/ month for wifi extenders which I need because my house has a lot of walls. Wow and Breezeline did not charge me for extenders. I bought one on Amazon for $35and it works perfectly. So while I'm here, don't get scammed by Spectrum for wifi extenders. Lastly, if you're low income, you should be able to get a substantial discount on your wifi regardless of your provider. read more

Breezeline has zero regard for its customers! They are all about cancerous expansion from their ground zero of Atlanta, GA. Do not drink their coolaid! Here's why: I was a WOW! internet customer. WOW! was a decent service and had adequate customer support. But Breezeline bought them out, and, without asking permission or notification, they just changed all our email addresses!!! I had no idea it had happened, so I went over a month without any of my monthly billing emails!!! When I finally figured it out, I had multiple overdue bills and late charges!!! When I tried to contact their customer support, they put me on hold for hours!!! When I tried to cancel service, they said I had to call a special number, which it turned out was never answered!!! I finally had to request cancellation of service through USPS mail!!! That finally did it, and I will never have anything to do with their toxic company!!! Neither should you!!!! read more

Too expensive. I will probably change providers soon. The service is fine. The support took awhile to get to a person and then the right person. I was very satisfied once I got the right person. read more

Constant outages with zero communication. The absolute worst isp I have ever dealt with.

Once I got an agent it was wonderful...getting one was the problem . Did not get a call back. Had to call again and stay on hold

Breezeline is the Worst internet service! Wow internet was absolutely better. I'm beyond ready for a new provider.

Great customer service my second time with this company. Also Antonio is the best thanks so much

Once I got through the Menagerie of their phone answering service the rep was professional nice knew her products easy to work with except when I initially called there was no really prompt for a TV / streaming service read more

On hold now. It's been 45 minutes. Got a bill that says I own them $425.10 in late fees. I am actually looking at my bank statement showing I paid them almost a month ago! She's arguing with me that I didn't 't pay. I am so fed up with this! Hardly able to understand the service reps. Awful. Awful. Awful. read more

DO NOT GET BREEZELINE, the new WOW! They have the worst customer service on the planet. And of course CS is NOT in the US. We thought nothing could be worse than WOW, and we were wrong. Too bad there isn't a negative star option read more

The service was the worst. Every day for 3 months, I had service interruption. I made numerous calls and had a few service guys come out. I gave up after 3 months. Worst experience EVER! read more

Trash company. They unplugged my Spectrum internet cable two times within one week and hooked it into my neighbor's unit. The contractors show up in sweatpants and sweatshirts and obviously don't know what they are doing. read more

Constant outages. Unreliable Internet. Bill nearly doubled after a year. Forced to switch because of unreliable service. Definitely don't recommend if you work from home and have a streaming household. read more