Olive Branch MS ATT store is the worst stire ever...I wish I could give them neg stars - no…read morecustomer service & not knowledgeable about their products/programs...don't waste ur time by going there they are just gonna point u online

Horrible first I walked in it seems only 2 employees which is ok waited 25 min to be service well…read morethe customer service was doing some well customer service with the prior customer it was 3 more customer after me also waiting but he acknowledged everyone but continue talking about no. Related personal bussiness with the customer example about the customer employer and where can she eat for free lol and me WAITING 25 min hearing $@)&&)&) that was unrelevant if you have 1 hour to spend by all mean come in to the store if you have time to kill and waste and don't mind hearing people bussiness but if you are ina tight schedule or believe in take care of your business and get the )&)&)& out AVOID it

My experience at the retail store was quick and easy last weekend (16 Nov. 2019). I came to return…read morea wireless router. The problem I had recently was with customer service and locating this store. CUSTOMER SERVICE -- I called this location before I arrived to make sure that they were still open. No one answered the phone and the voicemail stated that they closed at 3pm, on Saturday. I was confused because a google search (via google reviews) showed that they were open for business. To add to more confusion, the actual COX website did not have any Cleveland locations on their list of locations so that got me frazzled because I didn't want to drive to Parma to see the store closed. I called Cox Corporate (not the store) and spoke to customer service Rep. He was not able to help me to determine where the Cleveland location was or what time they were opened. He did the google search I did but that can not be reliable at times. He also was unsure why the Cox website didn't list the store under locations. Anyway, I went to the Cox location via google search and hoped they were open since no one at the physical store was answering their phone. Thank goodness, they were open. Step it up Cox Customer Service. COX INTERNET -- I had a good experience with having Cox internet for 1 year and 2 months. I only cancelled because the plan increased in price after 1 year to $77 per month (normally, new customers get a deal for the 1st year). If I had a roommate then I probably would have kept my internet service but I have data on my phone. **** - 140 total reviews in 2019 - 349 total overall Yelp reviews - Reviewed on 23 November 2019

An update to my post a few days ago. I have posted about a changeover from Cox to Spectrum, I had…read morestated about a lack of training for the technician, and was unable to hook up my one tv without using both the new controller and the old one to control the sound, also our tv upstairs in the bedroom wouldn't work after he left and my printer would not connect and print. I called my son, who is sales representative For a major carpet company and has nothing to do with a cable company, he was able to get our one tv working using just one controller, not two, was able to get our tv in the bedroom back on line, was hooked up wrong and was also able to get my printer back on line! I would suggest that Spectrum invest in a training session for all of their technician, so their other customers would not run into these problems, also if they are not going to return phone calls as per their promise to call you back within 24 hours to just disconnect their phone service, it's worthless. I had called them a number of times, left messages and have never received the courtesy of a call back. They leave no instructions on their controllers or the new system, no channel guide, just tel you to hunt for the information on the computer. Their new controllers are much smaller and more difficult to operate that the old Cox controllers were, especially for an older person. We have been Cox customers since they came into the area, which has been many, many years.

WOW! Internet service has truly performed above expectations. I primarily use the internet for the…read moremost demanding of services-- particularly streaming and online gaming. These include online FPS's that require excellent latency or else they are unplayable. Even with multiple devices connected to the internet such as my Playstation 4, gaming pc, tablets, and phones, my internet speeds have never dipped below 60Mbps which is the plan that I am currently subscribed to. In some cases, they peak at over 100Mbps during initial speed testing. Latency/ping is truly fantastic as well. When conducting a speed test to the closest server, I am rarely over 30 ms. This is exceptional considering I prefer anything below 80 ms. Stability has been exceptional as I have yet to do a modem reset due to lost connectivity. I simply stay connected. The modem they provide is perfectly sufficient for a small number of devices and it has average range. However, for larger houses or multiple devices, I recommend investing in a third party router with external antennas that can provide 2.4ghz and 5ghz connectivity. This will ensure that your devices stay connected no matter where you are in the house. Initial installation was a breeze. They installed the line quickly, efficiently, and were professional at all times. I was able to connect flawlessly after the initial setup. However, I had to call and remind them to come and bury the line in the yard which they seemed to forget about. That disappointed me but it I forgave it as the first offense. I have read complaints from other customers and my experience has been quite different from them. I have a theory on this. This is pure speculation so please take it with a grain of salt. Most of the complaints I have read are from customers who have the 30Mbps plan. The 30Mbps plan is pretty much standard when it comes to internet services. Many customers are switching from Time Warner to WOW! to save the money but stay with their current speeds (most probably have the 30Mbps subscription). This is perfectly fine considering I switched from Time Warner as well to save money. However, I decided to go with the 60Mbps plan because I thought that since WOW! is a relatively new company, their 30Mbps service may be bogged down due to an influx of new customers combined with the lack of resources to handle that bandwidth when compared to a power house such as Time Warner. I suspect that as WOW! Internet grows, their 30Mbps service will see an improvement in stability and throughput. This is all, however, pure speculation supported only by my personal experience with the 60Mbps plan. In conclusion, I have been very satisfied with WOW! Internet service. The following is a condensed list of Pros and Cons. TL;DR Pros: Excellent speeds. Responsive latency. Stable connectivity. Decent Range for average use. Cons: Default modem lacks range for larger homes and multiple devices means investing in a third party router. Had to remind WOW! to come back and bury the line.

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet…read moreissue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​

Was with wow before these clowns bought them out…read more 3 days of connection issues in a year. No problems otherwise. Was put on breezeline and in the 3 momths since. Daily connection drops sometimes 4 or even 5x a day, on the phone with their incompetent tech/customer support multiple times per week... atill habing nothing but trouble. Get your act together.

On hold for hour and half. Wait times fluctuating up and down. From 24 minutes to 6 minutes back up…read moreto 17 minutes. You have the nerve to charge what you charge. Finally hung up.

False advertising and deceptive pricing! Door to door sales lie to get you to switch with cheap…read moremonthly price offers and guarantees that aren't honored! We were billed $300 dollars for 3 months of gig internet that was sold to us at $35 dollars a month!??? Customer support was condescending and rude when we called to find out why they stole $300 from our accounts for auto billing and offered $10 dollars in make ups!?? Don't believe a word these con-artist spin. Slam the door in their faces if they come around and keep a bowl of rotten eggs on your porch for these internet thieves!

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.

i was given misleading information about moving from direct TV to AT&T tv, (app can be loaded on my…read moresamsung smart tv, 25% discount for veterans). when i finally got a hold of a manager, he promised me an additional gift card and a roku stick to compensate me. never received either and called and texted numerous times with absolutely no response. They are terrible to deal with. AT&T should realizes that Elite Mobility advertizes they are a preferred provider. they are a nitemare.

I documented all of the information regarding my experience as I transitioned from Verizon to AT&T…read more(emails, texts, voicemails, phonecalls). The entire experience was a nightmare. None of the information I received was correct and now I cannot get anyone to respond to my calls, Do not use a authorized dealer/reseller. Go directly to an AT&T corporate store.

Dish network is misleading. They tell you any price to get you signed up. Then after 30 days they…read morecharge you very high tax and service fees. The contract takes away your right to sue the company and locks you into a 24 month contract. The cancellation fee is hundreds of dollars. For the $44.99 windstream internet service, I am paying $24.65 a month in taxes and fees. The flex package for the Dish network does not even include your local channels. BIG RIP OFF.

DISH 0 STARS! Only gave one because I had to to review! I am pregnant and recently married. Where I…read moream moving already has the service and they refuse to cancel my account! This is a life change situation and their service is already on where we are going! I'm beyond frustrated and I will NEVER be using there service again. And I will be contacting the Ohio attorney general!!! I honestly can't believe that such a big company would stress out a pregnant woman on a high risk pregnancy so much that I now am lying in the hospital over. And all because they want an extra $100+ when the service is already on. DO NOT USE DISH! I WILL ALSO BE CONTACTING FOX 8!

5Star service all the way around. Great experience with Huffman Information Technology Services…read more They mounted 3 TVs and the results are fantastic. Ashley the technician was punctual, professional, and made sure everything was perfectly level and secure. He was respectful of our space, cleaned up after the job, and explained everything clearly. The setup looks clean and polished--exactly what I was hoping for. We highly recommend him for anyone looking for reliable and high-quality services!

From the owner: We are a mobile IT and computer support company servicing Summit County and surrounding areas. We…read morespecialize in: building custom networks with Ethernet and Wi-Fi; designing / installing security camera systems; hanging your TV / projector & screen and setup your audio system; install and setup your video doorbell, smart thermostat, smart locks, speakers, displays, hubs, home security systems, cameras or other smart device. All for your home or business.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

Cell phone providers are the new used car salesmen. They lie about prices, add extras without…read moreconsent, downplay fees/taxes, and you spend an eternity in the store. The people I worked with here are either liars or incompetent. Either way, not a place you want to visit. Edit: You can read below for their phony "we care" response but they never reached out, of course.

If I could give this store a 0 star, I would. Back in May we went in for new phones due to upgrades…read moreavailable. In the midst of that, the act manager Tarek Rida overheard we owned a business and told us about Verizon business and how it would "save us money" switching to a business account. Tarek added 2 extra lines to our account without our knowledge that we have been paying for months. After talking with customer service, (which I have all phone calls recorded) they stated this is fraud and he's been doing this. They said they could refund us credits from the amount we have been paying over the months but first had to go back to the store to have Tarek remove the lines and note in the account we may be refunded. This is because our account had been switched to a business account by him and only he could access to change things that customer service could not do. Went up to the store multiple times he wasn't there. Finally yesterday my husband went up again and Tarek was there. He said "he couldn't remove the lines" ?!! I went up today to have our account switched back to a regular account rather than business because it's been nothing but issues. Tarek got very hostile with me, said "I'm not doing that and I'm not helping you" and got up and walked away. He created fraud activity and refused to fix it. The police were called the the store today and a report against him has been made along with the fraud department with Verizon against him. Also have contacted my attorney and will be taking this matter against him farther. For any future Verizon customers avoid this location but especially Tarek Rida at all costs!! Also check your bills, do not fall for any scams in store when they tell you they can save you money, and never just hand over your devices to them. He added lines and an app on my children's iPads without us knowing and they've been receiving spam texts and calls and inappropriate messages ever since. We still are having trouble getting these lines removed and switching back to a regular consumer account from business.