WOW! Internet service has truly performed above expectations. I primarily use the internet for the most demanding of services-- particularly streaming and online gaming. These include online FPS's that require excellent latency or else they are unplayable. Even with multiple devices connected to the internet such as my Playstation 4, gaming pc, tablets, and phones, my internet speeds have never dipped below 60Mbps which is the plan that I am currently subscribed to. In some cases, they peak at over 100Mbps during initial speed testing. Latency/ping is truly fantastic as well. When conducting a speed test to the closest server, I am rarely over 30 ms. This is exceptional considering I prefer anything below 80 ms. Stability has been exceptional as I have yet to do a modem reset due to lost connectivity. I simply stay connected. The modem they provide is perfectly sufficient for a small number of devices and it has average range. However, for larger houses or multiple devices, I recommend investing in a third party router with external antennas that can provide 2.4ghz and 5ghz connectivity. This will ensure that your devices stay connected no matter where you are in the house. Initial installation was a breeze. They installed the line quickly, efficiently, and were professional at all times. I was able to connect flawlessly after the initial setup. However, I had to call and remind them to come and bury the line in the yard which they seemed to forget about. That disappointed me but it I forgave it as the first offense. I have read complaints from other customers and my experience has been quite different from them. I have a theory on this. This is pure speculation so please take it with a grain of salt. Most of the complaints I have read are from customers who have the 30Mbps plan. The 30Mbps plan is pretty much standard when it comes to internet services. Many customers are switching from Time Warner to WOW! to save the money but stay with their current speeds (most probably have the 30Mbps subscription). This is perfectly fine considering I switched from Time Warner as well to save money. However, I decided to go with the 60Mbps plan because I thought that since WOW! is a relatively new company, their 30Mbps service may be bogged down due to an influx of new customers combined with the lack of resources to handle that bandwidth when compared to a power house such as Time Warner. I suspect that as WOW! Internet grows, their 30Mbps service will see an improvement in stability and throughput. This is all, however, pure speculation supported only by my personal experience with the 60Mbps plan. In conclusion, I have been very satisfied with WOW! Internet service. The following is a condensed list of Pros and Cons. TL;DR Pros: Excellent speeds. Responsive latency. Stable connectivity. Decent Range for average use. Cons: Default modem lacks range for larger homes and multiple devices means investing in a third party router. Had to remind WOW! to come back and bury the line. read more

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet issue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​ read more

They will cheat you! I cancelled service 3 days into a billing period and I have to pay for the entire month! That policy comes from their "Loyalty Dept!" Before that... I had given them every opportunity to keep my business but they would not match Spectrum's price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again! read more

Geezus. This has been crazy bad. I do not even know how to write a short review of this company. Let's start with the 3.5 hour set up. I had a compatible modem that worked with spectrum. The tech could not get it to work(hmm.) so I had to go with their modem that charges a monthly fee. But was told if I got my own I could send theirs back and have the 10$ fee prorated and send it back via ups. Well I know shit does not work like that unless you have tight customer service and billing systems that work properly. I have work in IT and completely understand how this shit works. SO I purchase another modem that is compatible with WOW set it up and call their customer service to have the MAC address enabled and ask for a rlbox to send their modem back. WOW advises me I can use the box it came in and go to a UPS STORE AND return it free. Hmm. You see how this is going. I do so and return it. 3 days later my internet service is not working and I isolated it to the modem. I call WOW Land their tech support tells me they are having a major system issue and they can not log my ticket and that I need to schedule a visit for a tech because my service is broken, how ever he can not note my account because of their system issue and I should call back. I know this is BS because a company with any integrity would make a paper copy and enter it into the system. The next day I call back to schedule my appointment and a tech tells me to wait a minute and asks for My MAC again and my service mysteriously start to wok again. WOW amazing. LET'S skip 45 days and I receive a bill for 135$ for internet that should cost 39.99 a month. 25$ for returning the modem, 10 $ x 2 month for renting their modem, 10 late fee for not paying my bill in advance. So I call customer support and after an hour I have the fees removed, it was an interigation from someone who for sure does not speak English as a 1st language. After all that I ask to pay my bill. The rep then tells me that I have to use an automated system unless I want to pay 5$ for her to process it. I ask well will your IVR system know you have made adjustments to my account, she of course lets me know of course. I let her know I understand how billing systems work and do not believe her. She assures me this is not the case. So she put me into the IVR system and low and behold I the account credits are not honored. I call back an have to deal with the same shit for another 30 minute while not being assured that the modem rental fee has been remove even though I was charged 25$ for returning by UPS. Yeah this is a company that provides shit service. Oh Adan who was my second customer service rep assured me I could cancel with out fees if I am once again charged a service fee for the modem I was charge 25$ for returning via UPS. read more

Nightmare. Longest two years of my life. I have the money to have opted out of contract but I felt it was extortion since they could not provide the promised service and would not relieve you of the contract. I did not want to reward them in order to be able to walk away. I have ATT fiber optical in here now. Wouldn't go back to WOW if it was free. I feel bad for the people who work there. read more

This is the worst internet provider I have had any experience with. I had thought when someone else got into the neighborhood besides Spectrum, it would be a blessing. WRONG! Took them 3 months to get the cable in my lawn right. Most houses have their boxes on the right side of their house, mine is in the front. On top of that the totally screwed up my lawn. Then I was told by the salesman that my router would be free for a year because the idiot tech didn't want to be bothered with trying to get my router to work. Never installed the 2 digital adapters on my two TV's I have done stairs. Called them multiple times and was told it would be taken care of, never heard from them again. Can't wait till my contract is over. My recommendation is to stay FAR away from these galactically stupid and incompetent idiots. read more

I don't know what the fuss is about, these guys (or gals) are GREAT. From customer service to the video feed.! They even eliminated the communist news nietwerk (cnn) amongst others in order that I not have to pay for 'propaganda'. read more

Constantly made appointments, constantly broke appointments. They always promised they would come and install service, never showed up, apologized, made another appointment, broke appointment, Just NOT WORTH IT. We had COX and thought we might get cable cheaper from WOW but they are TERRIBLE. I have to select a star rating to give my review, but they aren't even worth the one star. read more

This company SUCKs!! Their customer service people are good people, but hate to think the abuse they get every day due to the bad product they are expected to support. I have had to work from home during this time and really noticed how many times I would lose service, but the biggest issue was the frequency of outages that lasted more than 2 hours!! Actually paid the early termination fee to walk away! Do NOT use their service in the Naperville area in Illinois!!! read more

If I could go negative stars I would. I signed up for the 1 gig service. Things were fine and then service would drop on a regular basis- when a competitor came in at a better price and my patience level was very low due to their ineptitude, I made the switch. Granted, during the time I was with them, I used my own Asus wifi router and Cable modem that was compatible with their service since their equipment and router/modem combo's were pretty poor and was told such by the technician. We used their phone service for a security system we had. When we cancelled in Spet 2019 we drove to Blaze Industrial Pkway in Berea, Ohio and dropped off the lone piece of equipment we had. We have now moved on to another provider- Wow then decides to charge us 4 months in a row for service we are not using as we have none of their equipment and have physically dropped off equipment at their Berea, Ohio location. Since my Mom was in ICU and I was dealing with other family issues the latter part of 2019 I did not stop them charging my account until January. I reached out to them and was told I had a 240 dollar credit coming via check. Time would go on and no check shoed up and then WOW's story turned bizarre. I was now being told the equipment I turned in was never turned into the warehouse even though I dropped it off to an actual human being at their Blaze Industrial office. I asked about this equipment and they were unable to tell me the model or make or what the equipment was but they could tell me a serial number. So I am waiting for my 240 plus check they told me was coming my way due to them charging me 4 months for service I did not have. I then receive a bill for $175 dollars for said equipment- and then I get a letter stating the 175 was written off for goodwill. A month goes by and then I get a letter that they are sending the 175 to a bill collector. Wow- you admit to overcharging me for 4 months and then create mystery equipment but cannot tell me the exact description. Then you push it through to a bill collector. on top of that, the new service provider said my 1 gig service was set up with degraded equipment. Not only did Wow have 1 splitter, they had 2 splitters they used when setting up my 1 gig service. it was explained to me that a splitter will slow your speed and in this case- not once but twice. I have reached out to settle this but you have to log into an account to start the process and I have no account. I have approached them on Twitter as I will again. I would give up using the internet before I ever used this company. Shady business practices and I am still waiting on the 240 plus dollars that they said they overcharged- use a cup and a string before using Wow- read more

Wow has continually managed to let me down. Every time I think that they've hit a low, WOW, they find a new way piss me off. First off, their prices have climbed through the roof(for basic cable). I don't care if they have to pay to get major league sports, I don't watch sports so I'm paying for something that I don't want. I ended up getting a streaming device for a couple tv's and an antennae for the attic and dropping the cable, keeping only Internet. That starts a whole separate bitch session. I'm so sick of how often we lose Internet. Last summer it was like rolling blackouts, it's a little less sporadic now but it still happens often. And what do we as paying customers get for all the time we lose Internet and have to start burning up data packages on devices? Not a damn thing. If you try to get ahold of a human being when you have an issue, Good Luck! I've probably lost a day or 2 of my life if I added up all the time I've waited on hold with this cable company in the last 10 years. I switched to Time Warner once and was the same. We were lured back with a discount that ended up being short lived. The cable companies ALL suck, so I'm just staying here because I know the grass isn't really greener. Something has gotta change. read more

three weeks after I called Wow to tell them that they left a cable sticking out of the ground, they still haven't fixed the problem (although they admitted it was a bad cable bury and that it was a safety hazard to neighbors and lawn care workers). I had cancelled my Wow service the day after it started because of sloppy install and poor TV reception. When I called Wow to cancel my service, they offered to send a tech to look at TV issues. I told them not to send a tech because I was firm on terminating my service. Over the next couple of days, no Wow tech showed up and I returned my Wow equipment to the local office. Three weeks later, I received an $86 bill for one month of service and a $50 penalty fee for missing my appt. with the Wow tech. I called Wow to say the tech was never at my house and furthermore I had cancelled service and notified them that I didn't need a tech. The bill remains. read more

No problems with the service, however when I moved the technician who installed the service at my new house would not take the modem back from the old house, but instead told me that I had to return it in person to the local WOW! office, in Berea, Ohio, which is about a 1 hour drive away. I could not contact the local office by phone. Every phone number that I could find for WOW! connected me to someone in the Philippines. read more

I had WOW service for over five years. Their serviceman came out three times to fix the outlet in my bedroom that never worked. They failed each time. They increased my bill each year. When I moved, I returned all their equipment to their office and was told I didn't return the piece of equipment they had taken from my bedroom and had never worked in five years. Also I found out that WOW had been charging me for the outlet for five years. As of this month WOW has turned my account over to collections and ruined my credit score. Beware read more

I recently moved and have had wow come out to my house 3 time already to "install" my lines for service and every time they tell me they don't have the right equipment. I've reached out and complained by chat and Facebook and get basic responses that someone is coming to check it out soon but even though I'm missing work because I work from home and have to be at a house without Internet for them to hook it up. So not only am I losing money but once they figure out how to schedule someone to hook it up accordingly, I still have to pay a damn installation fee. read more

I should have checked the reviews before signing up for this lower cost option. The signal goes out an average of 30 times per day....we have a brand new modem, yet they keep blaming the problem on that. Frustrating doesn't begin to cover the interactions with this company. I can't wait for our contract to end. read more

Here is a suggestion. Give your international customer service reps the actual ability to do something beyond being polite. Training people to say "Sir, I'm sorry" isn't customer service. Bottomline, I hope you never have an issue. If you have the misfortune of calling these clowns, please smoke some weed to keep your blood pressure low. Strictly for medicinal purposes of course. read more

After 2 years constant outages with no answer as to ETA. Never more than half the bandwidth and speed paid for, measured at modem on Ethernet, call in and no result. They have you do all this checking when they have your pinged speed on there screen! read more

WOW has a very troublesome system. I have had a lot of issues and their phone support people are probably the most ignorant individuals I have ever dealt with. Support issues range from ineffective phone support and technicians who don't show up at all. I cannot recommend dealing with this company at all and they really don't care about delivering a quality product. read more

These people are very sketchy. They came door-to-door well after dark and cornered my neighbor in her driveway while taking out the trash and then they bamboozled me into some installation appointment I didn't want. I was drawn by the cheaper price, but I should have known to look at these reviews first. Close the door on these people and call it a day. I cannot believe they go door to door after dark and I couldn't pretend to not be home because my storm door was open. read more

I have used WOW for several years. At first the service and price were fine, both have declined over the past couple years. I am paying way too much for unreliable service. We had our own router for years which worked without issues, suddenly our internet signal would come in and out. Many phone calls and then told their modem has a router built in and we should use it and ditch ours. So finally we do, and the problems continue. You call customer service, and never get a person who speaks English as a primary language. Same issues with unreliable speed or connection and various answers. We are moving and will not continue with WOWWAY, it's sad to see the service decline the way it has and at this point I can no longer recommend. read more

I would never recommend this company to anyone. I have had nothing but problems with my service, customer service and the repair people that come to my house. It's always the fault of the person before them. One time the guy said the person before him didn't crimp any of the wires! Now I had a guy come out to fix my wifi. Offered me a router at NO CHARGE because it's what I need to fix wifi. Just got my bill and it's $20 higher. And there is no record of the box I returned! This company is crap and everyone is a liar! I cannot wait to be done with this company. If I could leave no stars, I would. For real, 1-2 times a year someone has to come fix something. It's ridiculous. STAY AWAY FOR THKIS COMPANY!!! I cannot believe I was just lied to AGAIN!!! read more

August 3rd - A little late, but WOW shows up for the install. Informs me that I need coax run to the house. Fair enough. Weeks go by, and nothing. No call, no scheduling. But wait, I have a due bill.... for service I never received. So I call in. OK, sure, we'll refund the charge, and will send a crew out for the install. We'll call you on Monday to follow up too. August 20th - It's Monday... not a peep. No call back. Awesome August 23rd - you bill my credit card, after saying you wouldn't. August 24th - Another installer comes out, and says I need a "drop/bury" for the coax cable to be run to my house... I thought this was already figured out after I called back, from not hearing for you for weeks?!? August 29th - Drop/bury of coax was scheduled for today. My yard has spray painted grass and flags all over from where various gas, electrical lines are, but nothing run. And no call to explain why the delay. Nothing. August 30th - still no cable run, and my yard looks absolutely ridiculous still with all the flags in it. I'm done... I'm surprised you all can tie your shoes, let alone provide a service to people. I call into your phone number, and get an outsourced help desk. No apology offered or any attempt to keep my business. Absolute fucking joke attempt at customer service. I will never give this company a chance at my business. PS Aug 30th - after calling, a company came out and ran the coax.. PPS Aug 30th - I now have a new bill for service from August 24th to September 2nd for $23. Interesting as I never had service the prior week either. read more

Three weeks of multiple daily internet slowdown and outages. When we call WOW Customer Service, we are told one of two things: (a.) There is maintenance going on in the area, so they cannot performs diagnostics to determine the reason for our lack of service, or (b.) There is an outage in our area, and they have no idea when it will be repaired. No additional information is available. There is no follow-up, no communication, no individualized trouble-shooting, no interest in our problem. WOW might be the low cost provider, but buyer be ware. read more

We can't get through a single streaming tv episode. It's not the equipment, it's been tested and it's only at night, when everyone is streaming. They simply don't have the ability to handle all their customers. To test it, during the day, I was on my computer using the internet, and watching a streaming video through apple tv. No interruptions. At night, we turn off our phones, shut down the computer but the signal still drops multiple times during a show. There is no point in having internet if you can't use it. Meanwhile in China... http://www.sciencefriday.com/segment/11/07/2014/u-s-high-speed-internet-lags-behind-on-price-cost.html read more

Like others....I would give them a negative 5 stars if I could. We had their internet service for 7 months. The last 3 months the service kept going in and out. I kept complaining and they sent out "technicians" to tell me there is nothing wrong. Last week...while on vacation....the service went completely out. I called when I got home and they told me it would be a week before they could get a "technician" out. That was the last straw. I cancelled. The "customer service rep" during the cancellation call had the nerve to tell me they were going to charge me a $270 early cancellation fee after months of very poor or no service in which I never received a single discounted month from them. Stay away from WOW. Stay very very far away from WOW. read more

Ha! Should have checked Yelp before signing up. Wish I could give a lower rating than one star. Empty promises from the sales team and one seriously screwed up billing department. I'm locked in now, but I'm taking every opportunity to let others know how I feel. read more

If you don't like contracts, avoid this company. I've called to downgrade my service and never ended up hearing from or seeing the serviceman. I soon decided to move, so I decided to leave it alone. Now that I'm moving, I'm being hit with a $200 early termination fee because I can't take my service with me. The lady was 'so sorry to lose me as a customer' but I'm really not being given any incentive to return at a later time. It's sad because I don't have complaints about the internet/cable. It's the terrible customer service that would keep me from being a customer in the future. read more

The absolute worst customer service I have even seen in ANY cable or phone company...and no one speaks English , of course their customer service is overseas in the Philippines so what do you expect.....and their equipment is out dated with cable boxes that make noise like a bad hard drive on a vintage computer..and when you question them you get sent to another number where they speak even worse English.....so if its working for you count your blessings..but if it ever goes bad be prepared for a biggest nightmare of your life. read more

WOW kept increasing their monthly charges so I switched to another provider. I was told by their representative that I was already paid up for two more weeks and would not be billed again. Then they did bill me again. I told the credit card company I was refusing the charges, and they said they will remove them. Now I know of a number of other people who have gone through this and have had their credit damaged because WOW insists they should be paid for service they've already acknowledged isn't owed to them. I won't have anything to do with this company ever again. read more

We came new to the Concord, MI area and had no idea who to get service with. A Rep came to our house and convinced us this was a good company with superior service. I have been having a digitizing problem for over 2 weeks and my phone cuts out to the point I can not depend on it. I called for service, was several days before they could come. Service man comes, changes all the wires in the house that were put in for the new service 4 months ago. Said he new nothing else to do and hoped it was fixed. Left, still digitizing and phone still doesn't work. Called again on Mon.3-18 (It takes at least 30 minutes to get through to someone on a neighbors cell phone who is paying by the minute, I also tried the Rep that got me to sign up and of course he does not answer and his mailbox is full) was told they could not come until Fri 3-22, He came even though I did 'as he asked me to ask for' a different service person. He went under house and changed all the lines coming from outside, still same, called in to someone, checked signal in house, where it came to house and at the pole. Values were dropping as it came to our house. He called a different guy with a cherry picker to go up the pole, they had to change some wire or something. Signal seemed better. For a couple hours. So Here is am with a TV that we can't watch a whole show, a phone that I can not depend on that is our lifeline. I then find out they have added a service fee of $50 to our bill because we called for service!!!! Plus the bill for the time I have not had service. I tried to call the Tech directly and during the conversation and he told me Sorry. I did all I could! I asked, Can you tell me who to call?, No we only work for WOW! He said that was all he could do Then the phone cut out, He said, I can not hear you anymore but I know you can hear me so you should call the service line and ask for a 'In House Tech' This Tech saw the TV digitizing and when I called him the phone cut out. He knew this had not been resolved. I do not blame him as he did all he could but this company has a real problem. I liked it for 4 months but that leaves 1 yr and 8 months left on my contract and at this point I can not find a resolution. If I had knew this I would have skipped it. read more

By far the crappiest cable company in North America!!! They have constant outages, internet is out a lot Jd channels are out just as much. Made a huge mistake in "saving" money going to these ass clowns! Don't do it!!! You will hate yourself for going with wow cable! You call for help and they constantly say "they're doing maintenance in the area". Still have problems I rather have no cable at all then deal with this shit anymore smh read more

WOW sucks they mess up my final bill send it to collections and refuse to remove it they said I have to do it. But I did receive a refund. Don't get WOW it's a nightmare read more

For a promise of higher speed and lower monthly charge, I went ahead and signed up with WOW and scheduled an install. The Friday before, a woman calls to confirm the install. Then I get a series of robocalls telling me my install will happen between 10 AM and 12 Noon in two days. The morning of the install, I get two robocalls asking for a '1' to acknowledge the appointment. I wait until 3 PM and no tech. I call their support and guess what? They have caller ID and I go direct to the robot that tells me my scheduled install will happen between blah blah... a time that had come and passed three hours ago. I finally get a human on the line that tells me t"There are no crews working today... not sure how you got scheduled. When would you like to reschedule for?" I replied 'Never'. Those thieves stole half a day of my time. A cold day in hell before I ever let them near my home. Screw them! read more

Worst customer service anywhere. Cable out and they can't get to the house for two days. Second time this has happened. Use anyone but this company!!!!! read more

If I could give negative stars I would. Worst internet provider in Northern Ohio. I have only been a customer for a short period of time, however I have been without internet for 75% of the time. I have had 4 techs come out to fix the problem with no solution that lasts longer than 24 hours. I was told by customer service that I have bad air in my house that is why my WIFI doesn't work. Also I should just run a hardline to the modem and then it would work. I have had a tech call me 35 minutes past my appointment time to tell me he was running late and would be there in another 45 min. Horrible customer service even worse product! read more

Since AT&T uverse or whatever is not in my area, I opted for WOW, and I love being able to have wireless interest on my laptop. It's honestly, one of the most useful things I think I have ever paid for. I am on my computer at all hours of the day and I need a reliable internet provider and WOW is just that. I can pay my bill easily and the service there is always friendly. I have had really good luck with them and for $50/month I think it's worth wireless internet! read more

Watch your bill climb out of site. My bill doubled In 6 years. Had problem with severely pixelated picture. I knew the problem was the outside line because it only happened when it rained. It took 3 visits to get it fixed. Called WOW and by the time they sent a service rep it was not raining but was cold and snowing. I told him it was the cable but he didn't want to go outside in the bad weather so made some adjustments. Next time it rained the same problem reoccurred. 2nd tech did same thing. Finally convinced the 3rd tech to change the line to house and that fixed it. Problem is they tried to charge me for 2 service calls. As a result I'm now with Spectrum. Much lower price and more premium movie channels. read more

Would have given a 5-star rating. HOWEVER, when we sold our home and moved to a city that doesn't carry WOW, we got charged a cancellation fee. Talked to them multiple times. Not our fault they don't provide service in the new city! They sent me to collections! read more

W.O.W.= Wide open WASP. If you are Hispanic, Black, Gay, etc there is no offered package for those channels. It is completely transparent who their target audience is. We are changing providers to one which offers plenty different channels. Sure, I'm not black, but what would African-Americans watch that is tailored to them? I am gay and bilingual (Spanish). Literally ZERO options except for ONE Spanish movie channel. If cable service were available in 1950, I guess it wouldn't be a problem. Almost 2015? Keep your WASP agenda to yourselves! read more