I was having a hard time finding someone to replace the battery in my laptop. The prices were…read moreoutrageous and the wait time for service to be completed was weeks. The big box store where I bought the laptop informed me that I had to supply the battery myself and they were backed up so I was looking at a few weeks for replacement! Frustrated I contacted Certified Laptop Repair and scheduled to bring in the laptop. I met with George and he couldn't have been kinder or more professional! I brought in the laptop and and not only was the battery replaced but George called me back within a few days to come pick up the laptop! It runs like new again! I was shocked at the price and even told George that I had expected to pay much more than he charged! They even disposed of some old electronics that I didn't know what to do with. I've since canceled my Geek Squad membership and Certified Laptop Repair will now be my go to for any issues that should arise with our computers in the future!

Highly, highly recommend! I went in for a cell phone issue which I thought was much bigger than it…read moreactually was. Not only did they advise the repair would be very minor, they also completely cleaned the speakers off the phone. Cost was very reasonable and he did the work while I waited. They also carry a wide variety of accessories for cell phones. I also noticed they had refurbished laptops for sale. Will definitely go back for any future cell phone or computer issues

Repaired a Bose Wave Radio for me. Works great, good price, good service. Highly recommend.read more

Awful customer service. The owner was very rulde to us and took no ownership of the repair issue…read morecaused by him. Very disappointing. Please avoid this place.

On September 22nd, 2025, I took my phone to Rick to get a new screen installed after I cracked it…read moreand lines started showing up, freezing the screen completely. Rick charged me $140 for a new screen. That same screen had multiple functional errors. Let's start with the fact that it was thick and didn't fit the screen, which messed up my touchscreen accessory. The camera looked dusty and adjusted my pictures to be super bright. Also, the screen's backlight didn't adjust to sunlight as the normal screen would, causing the battery to die more easily and faster. Then, after some time, the whole screen would jump while I was typing, so I got used to locking and unlocking my phone as a way to briefly fix it. Overall, it had multiple faults that it didn't originally have, which I thought was weird. Then, on January 28th, 2026, the whole screen went completely black. Randomly. Unfortunately, I moved out of the state, so I couldn't bring it in since I'd have a "warranty" with Rick. I took it to a new shop in my area, and they let me know that the screen used was a Dupe or a dupe of a dupe. It's made out of the country, and they explained it is a 3rd-generation fake screen and is one of the most terrible fake screens to put on a phone. The lighting was different than what I needed, and they even mentioned that those screens come with touchscreen accessory problems as well because it's not meant for my phone. Anyhow, I paid $160 for a new screen in a new place for a quality screen. Only $20 more for something that lasts. I am very disappointed that I wasted $140 here for a fast fix.

I found him online and my cracked iPhone screen was fixed in 30 minutes. It looks as good as new…read more The process was painless. My only challenge was knowing where to go. The business is in his house and the parking is around the corner on a side street. I missed it and had to turn around. The owner met me at the door because I told him I was coming, but I'm not sure I would have known what to do if I arrived and he wasn't there. I think you walk on the porch and ring the doorbell. (Or just call him) However, now that you have that info- you should be good to go. He guarantees his work- so I feel good about the work that was done. I'd go back for future cracked screen (though hopefully no more).

I just want to praise a local Strongsville business, EZ Tech Computers. I had a laptop problem they…read morerepaired and I was extremely impressed. The service is excellent and the people there are knowledgeable and friendly. I would highly recommend EZ Tech Computers for any of your computer problems.

Outstanding service again from owner Essa Zaboura!! Just purchased our fourth used computer…read more Essa's upgrades and modifications are amazing. Why pay full retail on a new computer, when Essa can customize a remarkable "like-new" machine!

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

Good audio gear repair shops in the Midwest are hard to come by, and excellent ones such as this…read moreare even more rare. Im so thankful I took my gear to them instead of shipping it off to an authorized tech in NYC. They saved me several hundred dollars and did great work in a timely manner. This was on a custom hand made dj mixer from Australia with no manual to reference mind you. The variety of different gear they are able to work on is staggering. After I found their entrance it was smooth sailing. They also back their work for 30 days so you really can't go wrong. Highly recommended.

I took in an home audio amp for repair. They had it nearly 2 months. Not one time in the entire…read moretime that they had it did they ever call me to give me any information. I would call them weekly and for the first month the response was we haven't gotten to it. Ok if work is ahead of me I accept that. because of my repeated calls I was told they would move me up on the list to have the tech make a diagnostic evaluation on it which never ever happened. Then after that it was BS about having to build some "special diagnostic software" to access the ethernet port on the back of the amplifier or equipment to make an assessment. they told me they couldn't get enough information from the manufacturer or off the Internet. I could except that for a repair are you telling me place that repairs amplifiers can't even do a general diagnostic evaluation on an amplifier for god sake?? Then finally after two months I called to just tell them I wanted to come pick up my amp and take it someplace else and their response was "we are out on the road for a week with the some band but we'll see if we can find anybody to let you in to the store so you can get your amplifier." what a joke this place is. They have no business whatsoever advertising home audio equipment repair. The only thing I got for my money was excuse after excuse about why they had done nothing and a bunch of BS. They could not even provide me a guess what might be wrong with it based upon a bench evaluation by one of their techs. It is really hard to find audio equipment repair shops nowadays as everything is disposable but I can tell you this, Pro Sound certainly isn't one of them! Stay away if you need stereo repair.

Joe saved the day for me. My new laptop stopped working randomly one morning. When it wouldn't…read morerespond to the charging cord or anything, I figured I was in for a doozy. I purchased the laptop from Best Buy and added insurance but my only option with them was to have Best Buy take my machine and ship it to their service center, to be returned to me in 6-8 weeks. Yeah um, as a consultant, that's hardly an option. Joe had me up and running within a few hours and even provided a loaner so I could in the meantime. Happy to support a local business and grateful the process was smooth. Hoping I don't need to return for anymore tech assistance but won't hesitate to do so. Note that Joe only accepts cash so you'll want to factor that in.

When I moved into Lakewood in 2019, I was desperate to get a home computer system set up & home…read moreinternet. I contacted "Joe's" & never got a response. In 2020, I stopped @ T-Mobile when it was in Lakewood & got signed up w/a service that is priced higher than I need & hadda buy a tablet for lockdown. 2026 & now I don't even have a working home phone. Dunno why "Joe's" didn't help me. ​​

I recently visited the Strongsville store on 2 consecutive Sat. mornings, to get some help with…read moresetting up/understanding the features on my new Samsung phone. Jett treated me and the other customers with courtesy and kindness and focused on each of us as though we were their only client. We got good-old-fashioned customer CARE. I didn't feel rushed or like my questions were dumb, and I got the education I came for and more. They're top notch! I wholeheartedly recommend this business and this technician in particular. I'll definitely return for any future needs!

This is an update to my July 5, 2026 review. The phone has the same problem despite the repair.read more