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    T-Mobile

    3.0 (4 reviews)
    Closed 12:00 pm - 6:00 PM

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    Stroud Media

    Stroud Media

    3.4
    (5 reviews)

    Honestly didn't think I'd ever care enough to leave a review for internet, but here we are. This…read moreservice has been super reliable. My WiFi actually works when I need it to, which feels like a luxury after past providers. Speeds are consistently fast, even with multiple devices going at once, and I haven't had any random outages. And if something does come up, customer service is surprisingly easy to deal with. No endless runaround or feeling like you're talking to a brick wall. Setup was quick, billing has been straightforward, and I'm not constantly questioning my life choices every time I open Netflix or try to work from home. Overall, very happy and would definitely recommend.

    We switched over to Stroud Media and honestly... I wish we had done it sooner…read more After dealing with slow speeds, constant buffering, and the usual "have you tried unplugging it?" nonsense from the big-name providers, this was a completely different experience. The service is fast, reliable, and just works--which shouldn't be a luxury, but somehow is. What really stood out was the customer service. You actually get a real person who knows what they're doing and cares about fixing the issue instead of reading off a script. Installation was smooth, everything was explained clearly, and they made sure we were up and running without any headaches. If you're tired of overpaying for mediocre internet and getting nowhere with support, do yourself a favor and check them out. Local, responsive, and they actually deliver what they promise. Highly recommend.

    T-Mobile

    T-Mobile

    2.3
    (6 reviews)

    Was TOLD my wife and I get free phones, and a tablet. First bill, says, I have to make 24 payments…read moreon phone and tablet. Received an outrages bill. Returning equipment, buyer's remorse, and have a few choice words for them

    Select another T-Mobile location, or another provider altogether. It's that simple…read more on 4/22/20 my wife called the Pocono Commons location to make sure they had a NOTE 10 in stock because the day before I had lost my phone and needed a new one immediately. And before I drove the 40 minutes to get there (nearest location to me) I wanted to be sure my time wasn't going to be wasted. The woman working there confirmed they did indeed have the NOTE 10, but they did not have any S10's in stock. She was very specific. Perfect, I wanted a NOTE 10. Upon arrival I walked into an empty store with two clerks who were NOT wearing masks but then slipped them on as I entered. Not having a mask myself, they were quick to tell me I could not be in the store without one, (but somehow they could?). This is starting to feel a little weird. They had T-Mobile branded masks on, so I was a little surprised they didn't offer me one. I was soon to learn that they were really not capable of effective, smart responses to customer interactions and opportunities. I asked the not-so-friendly male clerk if they could just give me a price on the NOTE 10. He said I would have to have a mask. So I lifted my t-shirt over my mouth and nose and was summarily told that was unacceptable... without explanation. I asked how is this any different from a bandana? He said it was required that I have both hands free because I would need to sign something. (With both hands?). Things are getting stranger and more frustrating. I asked if I could stand at the door to talk. He stood inside at the door and proceeded to tell me, who was outside, that they'd have to log into my account in order to provide pricing for the NOTE 10, as if they don't know what the phone costs otherwise. Made no sense to me. I almost felt like they were going out of their way to dissuade a sale. So I was forced to go to the nearby Target, who said NOTHING about me not having a mask, where the best I could do was buy a t-shirt to fashion as a mask. So I did. I went back to the empty T-mobile store, where I am sure they put their masks back on as soon as I pulled up. I went to the counter and asked for pricing on the NOTE 10 from the woman standing there. Fortunately, the rude male was on the phone and I was being offered service from the female clerk. She's the one who had spoken to my wife earlier and confirmed they had the NOTE 10. She proceeded to take my ID and log into my account, then informs me they have no NOTE 10's in stock. Now I'm furious. I said "You couldn't have told me that BEFORE I went through all this nonsense with the face mask?!! You knew I was here for a NOTE 10 when I arrived the first time!." Just a smug look - no response. I stormed out and went down the street to Best Buy, and I suggest you do too. There, I bought a brand new UNLOCKED Note 10 PLUS, so I can now switch providers after that awful retail experience. That's 4 phone lines - including my business lines. At Best Buy I paid a competitive price and chose the insurance option. I don't know what the cost would have been at the Pocono Commons T-Mobile location, because despite having my account open they still couldn't/didn't give me a price. The bottom line is that this rude man and clueless, uniformed woman working in an empty retail location should be taught and trained to value the few customers who walk through the door, and make sure they don't mistreat them, mislead them or waste their time. Because, like me, good customers will quickly go to nearby competitors to spend their money and/or switch providers.

    T-Mobile - mobilephones - Updated August 2026

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