Was TOLD my wife and I get free phones, and a tablet. First bill, says, I have to make 24 payments on phone and tablet. Received an outrages bill. Returning equipment, buyer's remorse, and have a few choice words for them read more

Select another T-Mobile location, or another provider altogether. It's that simple. on 4/22/20 my wife called the Pocono Commons location to make sure they had a NOTE 10 in stock because the day before I had lost my phone and needed a new one immediately. And before I drove the 40 minutes to get there (nearest location to me) I wanted to be sure my time wasn't going to be wasted. The woman working there confirmed they did indeed have the NOTE 10, but they did not have any S10's in stock. She was very specific. Perfect, I wanted a NOTE 10. Upon arrival I walked into an empty store with two clerks who were NOT wearing masks but then slipped them on as I entered. Not having a mask myself, they were quick to tell me I could not be in the store without one, (but somehow they could?). This is starting to feel a little weird. They had T-Mobile branded masks on, so I was a little surprised they didn't offer me one. I was soon to learn that they were really not capable of effective, smart responses to customer interactions and opportunities. I asked the not-so-friendly male clerk if they could just give me a price on the NOTE 10. He said I would have to have a mask. So I lifted my t-shirt over my mouth and nose and was summarily told that was unacceptable... without explanation. I asked how is this any different from a bandana? He said it was required that I have both hands free because I would need to sign something. (With both hands?). Things are getting stranger and more frustrating. I asked if I could stand at the door to talk. He stood inside at the door and proceeded to tell me, who was outside, that they'd have to log into my account in order to provide pricing for the NOTE 10, as if they don't know what the phone costs otherwise. Made no sense to me. I almost felt like they were going out of their way to dissuade a sale. So I was forced to go to the nearby Target, who said NOTHING about me not having a mask, where the best I could do was buy a t-shirt to fashion as a mask. So I did. I went back to the empty T-mobile store, where I am sure they put their masks back on as soon as I pulled up. I went to the counter and asked for pricing on the NOTE 10 from the woman standing there. Fortunately, the rude male was on the phone and I was being offered service from the female clerk. She's the one who had spoken to my wife earlier and confirmed they had the NOTE 10. She proceeded to take my ID and log into my account, then informs me they have no NOTE 10's in stock. Now I'm furious. I said "You couldn't have told me that BEFORE I went through all this nonsense with the face mask?!! You knew I was here for a NOTE 10 when I arrived the first time!." Just a smug look - no response. I stormed out and went down the street to Best Buy, and I suggest you do too. There, I bought a brand new UNLOCKED Note 10 PLUS, so I can now switch providers after that awful retail experience. That's 4 phone lines - including my business lines. At Best Buy I paid a competitive price and chose the insurance option. I don't know what the cost would have been at the Pocono Commons T-Mobile location, because despite having my account open they still couldn't/didn't give me a price. The bottom line is that this rude man and clueless, uniformed woman working in an empty retail location should be taught and trained to value the few customers who walk through the door, and make sure they don't mistreat them, mislead them or waste their time. Because, like me, good customers will quickly go to nearby competitors to spend their money and/or switch providers. read more

very friendly a really good place to go to when needed it my go to place the employees are really funny

Customer Service was terrible. After waiting for 20 minutes to make a purchase, my son needed to use a restroom. When I asked if there was a restroom I was told that it wasn't available for customers because that is where the stock is kept. What? My son was going to steal something from the store? If they wanted to they could have escorted him to the restroom. Very rude attitude. I never ship from that store. Ever. No stars for me. Customer Service deserves better. read more

I must, MUST, MUST REVISE MY PRIOR REVIEW! I had an experience without being able to use the restroom at the T Mobile location in Stroudsburg, PA. My ONLY problem was that I and my brother could not use the restroom after an inordinate time on the road. It is NOT, and I repeat, NOT the individuals that work at the store. I worked with Fran at the Stroudsburg, PA location who is a lovely, wonderful gal who gave me so much help and assistance with my new phone especially it being my first cell phone ever. She is very attentive, very helpful and an overall genuinely nice person. I couldn't have had better service with any other individual. Keep on continuing with the FANTASTIC service. I will recommend EVERYONE to go to the T Mobile store in Stroudsburg, PA. read more

Purchase a phone here and within a few hours the phone started glitching I called the store and told them I was having problems with the phone so they were aware of the problem the next day I went into the store they could not exchange the phone or give me my money back because the system was down we waited over 2 hours taking turns with my grandson in the car because they dont allow kids in the store Although he had a mask. We could not wait any longer so after 2 and a half hour the "manager" told us we could exchange the phone at any other store. We went to 3 different stores and no one would take the phone back because they messed up the receipt. Now after over 5 hours the store calls us and tells us they will break there policy and give us our money back. But when I called t mobile they said the store was supposed to give us our money back and could not understand why they did not in the first place. Horrible service unprofessional and that manager is no manager at all. read more