Last night I went to this AT&T to go over my account in regards to my data usage. I had a horrible…read moreexperience at the AT&T in Bartonsville and I will honestly never go there again. The employee didn't want to be bothered with me, when were no customers in the store, so I asked for a manager only to be told she was the manager. SO this is why I ended up in the Stroud mall, where I have to say I had the best experience I've ever had with AT&T and I was hesitant to go after my experience in Bartonsville two weeks prior. Matt Mancini was working and I want to say how helpful he was. He went over my data usage with me and answered all my questions. He also went over a few changes to make my bill a little more affordable for me. I left the store feeling like I accomplished something, that my questions were answered and overall happy that I went there. So thank you Matt for all your help! I truly appreciated it!

From the owner: AT&T, serving over 81 million wireless customersread more

My sister visited the store for what should have been a simple phone upgrade. The salesperson told…read moreher her monthly bill would increase by "about $6 a month." She completed the purchase, paid the applicable sales tax, and left believing that would be her only additional monthly cost. When I later reviewed our family plan, I discovered that AT&T Protect Advantage Tier 4 insurance ($19/month) and the AT&T Next Up upgrade feature ($10/month) had been added to her account. She did not request these services, was not informed they were being added, and was not shown an itemized breakdown of the recurring monthly charges before completing the transaction. After I contacted AT&T customer service, the unauthorized services were removed and the account was credited. While I appreciate that AT&T corrected the issue, customers should not have to spend time identifying and removing services they never requested or approved. This is not an isolated incident. A separate AT&T store in another state added optional services to my father's account under similar circumstances during a phone upgrade. Also if you search online, you'll see many other customers have experienced the same issues. Because of these repeated experiences, I have filed complaints with the Better Business Bureau, the Federal Trade Commission, and the appropriate Attorney General's Office. I believe AT&T should require customers to review and explicitly approve all recurring monthly charges before any transaction is finalized.

I bought a tempered glass screen protector for my phone for $30 and was told that any replacements…read morewould be free. However, I was NOT informed about the additional $10 fee for replacement. If I had known this, I would NOT have purchased it. Instead, I could have bought three screen protectors on Amazon for $7, as I have done previously.