I went into the store, looking to change my phone so it would link up with the stereo in my car. I…read morehad an iPhone and was looking to switch to a droid. They told me everything would roll over. They lied not only did they lie about everything rolling over they did not even turn the phone on or set it up that night probably because they knew that it would not do what it was supposed to do when I went to the next day to tell him it cannot do what they said it would do. They gave me a hard time and also charge me a $70 restocking fee for restocking the phone that they misrepresented and lied about also, while I was in the store that day there was an older gentleman who came in with a problem with a phone. They were pretty much very, very rude to him and pretty much threw him out of the store, the man did not deserve that he just had a problem with his phone and was looking for somebody with some type of experience to fix it or guide him in the right direction. They were nasty to other customers while I was in the store waiting to return my phone and they abused me and lied to me about the phones capabilities of being transferred from one phone to the next I would not recommend this place. I would stay far away from them definitely not people you can trust sad situation in a retail business that these retailers are able to get away with this stuff anymore

BEWARE!! Went there to get an upgrade for the iPhone 14 pro max and one the Hispanic girl that was…read morethere was so nice helping me. Got the phone alright, she decided to take my iPhone out of the box and voluntarily putting a screen protector on my phone and also drops a wall adapter block in my bag and I'm like what are you doing? She was like "Oh it's a new thing T-Mobile is going doing, it comes with the phone. I'm over here thinking shit is free. Weeks later checks my T-Mobile app just to see she financed in my plan. Went back to put a complaint on May 1st 2023 around 3:35PM. They listened and weren't surprised. She stood there and played dumb and clueless on my face. I've been with T-Mobile since 2018, never misses a payment and I mind my business but to try to get over people to get commission is greedy and messed up.

Came in for an upgrade, got a great deal on the newest Samsung and a great trade-in for my old…read morephone. Donna is awesome! She helped make the process super smooth. I am super happy being a T-Mobile customer

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Went looking for a new iPhone, the guy working there was smoking a cigarette outside…read more Unprofessional right off the bat. He was heavily tattooed, looked like he was doing security at a bar. Not that it matters, his attitude was very unpleasant. He seemed to not know anything about the phones or plans. Will never go back again.

I needed to get a phone fro a Christmas gift and went in. I should have known better than to deal…read morewith an authorized reseller instead of the corporate store in Bartonsville, but to be honest I find Verizon horrible anymore no matter the level. Anyway I manage the corporate Verizon account at work and for us it's a 30 day return on the phones. I just went through a nightmare at work because we returned 12 phones after the 30 days and they kept the phones and are still making us pay $8000 for them. This has been going on since July. Anyway I picked up the phone Dec 2 and thought I had the 30 day window. I went to return it on the 27th. Because someone else got them a better phone. The salesperson would not take it back sighting the 14 day rule. He told me that he told me this out loud when I picked up the phone. I'm sorry, he Is a liar. With what I just went through with the $8000 debacle, that would have stood out like a sore thumb had he said it. But nevertheless it is on my receipt. So now I am stuck with a $160 per month phone I don't need. I called customer service at Verizon who told me at Christmas time they extend returns until Jan 30, and to take it back to them. Customer Service called them and explained that and still they would not take it back. as an authorized reseller they don't have to cooperate with Verizon policies. Do NOT deal with these people, do yourself a favor and go to the corporate store in Bartonsville. At least they have to follow Verizon policy.

I walked in expecting the worst! I needed to replace my screen on an old iPhone 4. Chance (front…read morecounter )helped me out and didn't laugh at me like Verizon did. He ordered my parts and called as soon as they came in. The repairs were done in less than an hour! He also showed me how to use my phone too........as old as it was. Again, didn't laugh at me like Verizon did. I was so pleased, I brought him my Samsung tablet also with broken screen......he fixed that too! So high praise for this new and very needed service store in our area. Thanks you for the reasonably priced repairs done in a timely fashion!

Chance is prompt and did a quality repair on my pixel. He also has some unique and captivating art.read more

How do you recognize real professionals? From the fact that they know their own expertise and…read morewhether it is enough to tangle certain problems and they do not try to sell you unnecessary service/items. This is such a place and I highly appreciate their advice. I went here to ask for help with some problems related to my laptop and the person soon understood that the laptop would need further inspection and directed me to another place nearby which specifies on laptops (and we're also able to resolve the issues). Thank you for such professional care and advice!

The guy has a big ego and doesn't know how to fix devices very rude and cursed at us.read more