I transferred over from Adams Cable. The installment team…read moreand people who set up everything were very professional respectful polite and understanding especially when it came to billing as the billing dates were different from one company to another which can cause as it caused me to be late on a payment.. I was told if I made a certain amount of the payment I would not be in shut off notice. When I call today to confirm I would pay my bill before the 1st or just on the 1st and then catch up with it they said this time it was too late the woman got belligerent and told me I had to pay late fees on a bill from January when they do not start charging late fees until after February 22nd. Despite trying to explain this to her she could not understand what I was saying and it's forcing me now to once I pay them off to leave completely and find someone who has proper respectful competent and understanding staff who answer the phones and serve their customers.. Since I received it I've had to call them several times about poor reception freezing up of stations and until this day I cannot access my messages I am a senior with multiple hospital appointments I cannot verify because I cannot access my voice messages yet they get to be belligerent with me on the phone.. For the most part all the employees other than this one were excellent employees and I'll see how things go but as it seems now it looks like I'll be leaving after I pay them off probably a new service in March my recommendations is think before you take this service though they may have some good employees they are not willing to understand especially if you're transferring over from a company they acquired

Never thought I would say this: Comcast isn't the worst cable and internet provider. Blue Ridge…read moreCommunications is hands down the worst. Constant freezing, buffering, disconnection. Seriously, what is wrong with you? There isn't an option for negative stars or i would give a negative 5 stars.

I'm not happy with this new cable system with streaming, it always freezes with 3 round circles in…read morethe middle of tv. This is what I'm paying my money for you can't even watch a TV show without it freezing I hate that give me back my old cable box. I had no problems before I hope Blue Ridge fix this problem soon.

monopoly of a internet company. hidden charges and awful customer service. only wired internet…read moreservice in the area and they know it.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

Honestly didn't think I'd ever care enough to leave a review for internet, but here we are. This…read moreservice has been super reliable. My WiFi actually works when I need it to, which feels like a luxury after past providers. Speeds are consistently fast, even with multiple devices going at once, and I haven't had any random outages. And if something does come up, customer service is surprisingly easy to deal with. No endless runaround or feeling like you're talking to a brick wall. Setup was quick, billing has been straightforward, and I'm not constantly questioning my life choices every time I open Netflix or try to work from home. Overall, very happy and would definitely recommend.

Starting as a wireless customer, when they brought fiber to my area they offered to switch me over…read morewith no extra charge, my bill stayed the same and my speeds tripled. Any problems I've had were handled personally by the owner, and when downtime has occurred for any reason, they kept me up to date with the repair and had it working again in no time.

Came in for an upgrade, got a great deal on the newest Samsung and a great trade-in for my old…read morephone. Donna is awesome! She helped make the process super smooth. I am super happy being a T-Mobile customer

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Horrible, receiving 1MBPS from a 15MBPS package. They disable SSID settings, port settings,…read moresecurity settings, firewall settings, etc. you can't access YOUR OWN router settings. Ridiculous. I can't wait for Verizon FiOS to begin working in the Poconos areas so the Blue Ridge monopoly can become obsolete and declare bankruptcy. I've even emailed their customer support and haven't received a reply in 2 weeks. Most positive reviews are written by Blue Ridge staff.

I went into the store, looking to change my phone so it would link up with the stereo in my car. I…read morehad an iPhone and was looking to switch to a droid. They told me everything would roll over. They lied not only did they lie about everything rolling over they did not even turn the phone on or set it up that night probably because they knew that it would not do what it was supposed to do when I went to the next day to tell him it cannot do what they said it would do. They gave me a hard time and also charge me a $70 restocking fee for restocking the phone that they misrepresented and lied about also, while I was in the store that day there was an older gentleman who came in with a problem with a phone. They were pretty much very, very rude to him and pretty much threw him out of the store, the man did not deserve that he just had a problem with his phone and was looking for somebody with some type of experience to fix it or guide him in the right direction. They were nasty to other customers while I was in the store waiting to return my phone and they abused me and lied to me about the phones capabilities of being transferred from one phone to the next I would not recommend this place. I would stay far away from them definitely not people you can trust sad situation in a retail business that these retailers are able to get away with this stuff anymore

BEWARE!! Went there to get an upgrade for the iPhone 14 pro max and one the Hispanic girl that was…read morethere was so nice helping me. Got the phone alright, she decided to take my iPhone out of the box and voluntarily putting a screen protector on my phone and also drops a wall adapter block in my bag and I'm like what are you doing? She was like "Oh it's a new thing T-Mobile is going doing, it comes with the phone. I'm over here thinking shit is free. Weeks later checks my T-Mobile app just to see she financed in my plan. Went back to put a complaint on May 1st 2023 around 3:35PM. They listened and weren't surprised. She stood there and played dumb and clueless on my face. I've been with T-Mobile since 2018, never misses a payment and I mind my business but to try to get over people to get commission is greedy and messed up.

Went looking for a new iPhone, the guy working there was smoking a cigarette outside…read more Unprofessional right off the bat. He was heavily tattooed, looked like he was doing security at a bar. Not that it matters, his attitude was very unpleasant. He seemed to not know anything about the phones or plans. Will never go back again.

I needed to get a phone fro a Christmas gift and went in. I should have known better than to deal…read morewith an authorized reseller instead of the corporate store in Bartonsville, but to be honest I find Verizon horrible anymore no matter the level. Anyway I manage the corporate Verizon account at work and for us it's a 30 day return on the phones. I just went through a nightmare at work because we returned 12 phones after the 30 days and they kept the phones and are still making us pay $8000 for them. This has been going on since July. Anyway I picked up the phone Dec 2 and thought I had the 30 day window. I went to return it on the 27th. Because someone else got them a better phone. The salesperson would not take it back sighting the 14 day rule. He told me that he told me this out loud when I picked up the phone. I'm sorry, he Is a liar. With what I just went through with the $8000 debacle, that would have stood out like a sore thumb had he said it. But nevertheless it is on my receipt. So now I am stuck with a $160 per month phone I don't need. I called customer service at Verizon who told me at Christmas time they extend returns until Jan 30, and to take it back to them. Customer Service called them and explained that and still they would not take it back. as an authorized reseller they don't have to cooperate with Verizon policies. Do NOT deal with these people, do yourself a favor and go to the corporate store in Bartonsville. At least they have to follow Verizon policy.