Went here with some unspecified laptop problems which Bob could resolve quickly within a short…read moretimeline. Really professional and outstanding work. Affordable prices, wish could find this kind of places everywhere. No wonder this place is so highly recommended.

Hours hard. Service good but accessibility hard and should have public internet so if diagnostics…read moreneeds to be done it can be assessed with compromising his network

I rarely write bad reviews, especially when it comes to family-owned and operated businesses. With…read morethis one, I had to ! My son wrote this review on behalf of my elderly aunt. In my son's words: My elderly great-aunt ("Elle") who lives in the Bangor area signed up for this "service" to keep her PC protected. I have reason to believe this business is dishonest. I went into my elderly aunt's house and helped her out with an issue she was facing with getting [gmail]. [com] to load up on her chrome browser. Apparently, she had been working with these folks at "borked pc" for over 2 months to get this issue resolved. I identified the issue in less than a minute. Her Chrome browser had 2 profiles, one of them active and the other, signed out. Elle recognized neither one of these profiles. So when she typed in "gmail.com", it would take her directly to the gmail account associated with the active profile on her browser. She neither wanted that account nor remembered creating it. So I deleted both the profiles on her Chrome browser (1 active profile, and the other signed-out profile as well). I put in the google credentials Elle wanted, and that was that. It resolved the issue. Took me all of 3 minutes do do all this. Now, here are my issues with Borked PC: #1 - Instead of fixing this simple issue, and charging Elle a one-time fee, they left the 2 unnecessary profiles on there, and NEVER ADDED "The" account / profile (google account) that my great-aunt actually needed. That would have been a simple and permanent fix. Instead, the folks at borked pc signed her up for a $30 a month "support plan" to "help" her with future issues or training. I honestly think that it is unethical to sign people up for plans for what should have been a simple one-time quick fix. I do believe in the possibility that the 2 useless google profiles on Elle's chrome browser were created intentionally by the folks at borked PC to lead the browser to a wrong gmail account, so Elle would keep going back with a persistent issue, making the case for a "monthly support" that much more seemingly important to Elle. #2 - They installed an application "tier2tickets", and labeled it "borked pc" and put an icon on the shortcut with a borked pc logo, probably for easy identification. A few days before I came in to look at her PC, Borked PC had sent her an email that the application I mentioned above was removed from Elle's computer. Days later, I noticed the application still sitting there, and it was unmodified for months. The application is one of many commonly used technical support applications, and it works based on trust. It allows a tech support person to remotely control your computer, add or remove files on the clients computer, install or remove software, and conduct other maintenance operations remotely. In the wrong hands (scammers), it could be used for nefarious purposes and can be used as a ransom ware by unfairly controlling a target's computer. And it was just sitting there, allowing Borked PC to control Elle's computer at will, despite the email days earlier, declaring that it had been removed. I removed the application in it's entirety, removed any other software that Elle did not need, use or recognize - Including microsoft teams which, by the way, I wrote the source code for and CAN be misused. #3 - These are rural parts with a mostly retired older population that isn't tech savvy. I believe that at many levels, there is a concerted effort from Borked PC to get people to sign up for support SUBSCRIPTIONs when it is SIMPLY NOT REQUIRED for most of the issues that people show up to Borked PC with. These folks seem to be cashing in on this population in the area. I personally wouldn't go to them unless I needed a screen replaced or a hard drive replaced - but will never allow them to put any software on my computer, let alone pay them a subscription. About me: I been a Software Architect for 12 years with Microsoft in Redmond WA. I currently work on Big Data, Progressive Artificial Intelligence, Bias detection in AI and Machine Learning. I know what I am talking about, especially with these mom and pop shop level technology scams that I mentioned above. Borked PC needs to get their act together and work more honestly, or I can force them to. And it would be wonderful to meet you in person. Waiting for your response !

My elderly mother has been using this service for several years to prevent viruses/malware on her…read morecomputer, paying $150 dollars a year for them to monitor her usage. The other day, she was able to click on a link that "seemed" affiliated with a website she was using, which prompted her to engage with a scammer who compromised our network and computer systems. We are paying $3500 to a digital forensics corporation to mitigate this situation (it originally was going to cost over $7000). When my mother called to ask why that link appeared, she was told that the link was associated with the website she was using (it wasn't, as I confirmed on three of my own devices), and that it was her fault for engaging with the scammer and obeying her orders. This place has a lot of nerve to advertise a service to "protect" seniors, not properly monitor their devices, and then blame the senior for doing something wrong. My next step is to report this operation to the BBB. Using this service to protect you and your family could be a VERY expensive mistake.

Anne was very helpful and quick to resolve my issue. Thank you and I will be calling again when…read moreneeded.

How do you recognize real professionals? From the fact that they know their own expertise and…read morewhether it is enough to tangle certain problems and they do not try to sell you unnecessary service/items. This is such a place and I highly appreciate their advice. I went here to ask for help with some problems related to my laptop and the person soon understood that the laptop would need further inspection and directed me to another place nearby which specifies on laptops (and we're also able to resolve the issues). Thank you for such professional care and advice!

The guy has a big ego and doesn't know how to fix devices very rude and cursed at us.read more

Brought a computer in to be fixed , and have items recovered from a hard drive. Was quoted $195…read moreto do everything, when I picked up it was. $390. Received a bunch of excuses. If you drop something off , better get the quote in writing. Place is a complete mess, and there quotes to do work are not reliable, go somewhere else.

At the time I lived in Sparta, NJ but was moving to Tx. My Mac laptop, died, no clue why. Biggest…read moreproblem is we were in the middle of a move. Rich (or Ron?) took my computer and worked on it. My son was filming a movie in NYC, so we would be coming back to NJ from Tx, shortly. When I arrived in NJ, my computer was done ... but, all of a sudden the fan is blowing very loud. Rich took it back and worked on it. There was miscommunication and he gave it to me before I left for NJ again. I believed it was fixed but it wasn't, he was waiting for a part. I wasn't happy about this. I am in now flying back to Tx without a working computer. Not to worry, he told me to mail it back to him. He would fix AND he did not charge me for shipping. It gets BETTER ... Not only did he stand by his word but my computer arrives with a hand written note and a local newspaper article about my son and the role he booked in this big film in NYC! I hadn't seen the article because I didn't live there (I just saw it online) and there it was! He took time out of his day to realize that this was my son and there's no way I could have gotten the local newspaper. Well if that's not service PLUS a perfectly working computer, than I don't know what is. GREAT job Aurora ... thank you for thinking of me more than just a $ sign!

Very prompt and responding. Easy to work with. Very helpful and efficient. I would strongly…read morerecommend her services.

What excellent service as usual from Johnny. I went in with a mess of papers that needed copies,…read morefaxed and we even had to cover a mistake I made on a form, which they don't carry whiteout, so he compromised, and I felt like we were in an arts and crafts class to fix my mistake. Huge SHOUTOUT to Johnny..... Thank you so much for fixing my mess, I was able to walk out with a smile on my face.

The worse and most unprofessional business I have ever dealt with. Waited seven months for my tags…read moreafter going there four times while they kept telling me something different was wrong wach time. The reason not had togo there four times because they would ignore my phone calls and messages every single time.

Great service, PC is better than before. Fair price. AJ is a professional and knowledgeable.read more

If I could put 10 stars I would. AJ was so professional and reassuring after my computer was…read morepossibly hacked. As I walked in somewhat panicked, not only did he check everything, increase my security but gave some good advice for the future to protect my privacy!