How do you recognize real professionals? From the fact that they know their own expertise and…read morewhether it is enough to tangle certain problems and they do not try to sell you unnecessary service/items. This is such a place and I highly appreciate their advice. I went here to ask for help with some problems related to my laptop and the person soon understood that the laptop would need further inspection and directed me to another place nearby which specifies on laptops (and we're also able to resolve the issues). Thank you for such professional care and advice!

The guy has a big ego and doesn't know how to fix devices very rude and cursed at us.read more

I rarely write bad reviews, especially when it comes to family-owned and operated businesses. With…read morethis one, I had to ! My son wrote this review on behalf of my elderly aunt. In my son's words: My elderly great-aunt ("Elle") who lives in the Bangor area signed up for this "service" to keep her PC protected. I have reason to believe this business is dishonest. I went into my elderly aunt's house and helped her out with an issue she was facing with getting [gmail]. [com] to load up on her chrome browser. Apparently, she had been working with these folks at "borked pc" for over 2 months to get this issue resolved. I identified the issue in less than a minute. Her Chrome browser had 2 profiles, one of them active and the other, signed out. Elle recognized neither one of these profiles. So when she typed in "gmail.com", it would take her directly to the gmail account associated with the active profile on her browser. She neither wanted that account nor remembered creating it. So I deleted both the profiles on her Chrome browser (1 active profile, and the other signed-out profile as well). I put in the google credentials Elle wanted, and that was that. It resolved the issue. Took me all of 3 minutes do do all this. Now, here are my issues with Borked PC: #1 - Instead of fixing this simple issue, and charging Elle a one-time fee, they left the 2 unnecessary profiles on there, and NEVER ADDED "The" account / profile (google account) that my great-aunt actually needed. That would have been a simple and permanent fix. Instead, the folks at borked pc signed her up for a $30 a month "support plan" to "help" her with future issues or training. I honestly think that it is unethical to sign people up for plans for what should have been a simple one-time quick fix. I do believe in the possibility that the 2 useless google profiles on Elle's chrome browser were created intentionally by the folks at borked PC to lead the browser to a wrong gmail account, so Elle would keep going back with a persistent issue, making the case for a "monthly support" that much more seemingly important to Elle. #2 - They installed an application "tier2tickets", and labeled it "borked pc" and put an icon on the shortcut with a borked pc logo, probably for easy identification. A few days before I came in to look at her PC, Borked PC had sent her an email that the application I mentioned above was removed from Elle's computer. Days later, I noticed the application still sitting there, and it was unmodified for months. The application is one of many commonly used technical support applications, and it works based on trust. It allows a tech support person to remotely control your computer, add or remove files on the clients computer, install or remove software, and conduct other maintenance operations remotely. In the wrong hands (scammers), it could be used for nefarious purposes and can be used as a ransom ware by unfairly controlling a target's computer. And it was just sitting there, allowing Borked PC to control Elle's computer at will, despite the email days earlier, declaring that it had been removed. I removed the application in it's entirety, removed any other software that Elle did not need, use or recognize - Including microsoft teams which, by the way, I wrote the source code for and CAN be misused. #3 - These are rural parts with a mostly retired older population that isn't tech savvy. I believe that at many levels, there is a concerted effort from Borked PC to get people to sign up for support SUBSCRIPTIONs when it is SIMPLY NOT REQUIRED for most of the issues that people show up to Borked PC with. These folks seem to be cashing in on this population in the area. I personally wouldn't go to them unless I needed a screen replaced or a hard drive replaced - but will never allow them to put any software on my computer, let alone pay them a subscription. About me: I been a Software Architect for 12 years with Microsoft in Redmond WA. I currently work on Big Data, Progressive Artificial Intelligence, Bias detection in AI and Machine Learning. I know what I am talking about, especially with these mom and pop shop level technology scams that I mentioned above. Borked PC needs to get their act together and work more honestly, or I can force them to. And it would be wonderful to meet you in person. Waiting for your response !

My elderly mother has been using this service for several years to prevent viruses/malware on her…read morecomputer, paying $150 dollars a year for them to monitor her usage. The other day, she was able to click on a link that "seemed" affiliated with a website she was using, which prompted her to engage with a scammer who compromised our network and computer systems. We are paying $3500 to a digital forensics corporation to mitigate this situation (it originally was going to cost over $7000). When my mother called to ask why that link appeared, she was told that the link was associated with the website she was using (it wasn't, as I confirmed on three of my own devices), and that it was her fault for engaging with the scammer and obeying her orders. This place has a lot of nerve to advertise a service to "protect" seniors, not properly monitor their devices, and then blame the senior for doing something wrong. My next step is to report this operation to the BBB. Using this service to protect you and your family could be a VERY expensive mistake.

Fast response and took the time to remote in and fix our issue. Even when the first time didn't…read morework and called back to see what else could be done. Took the time to help right away.

We've been working with Chris Daniels and the ACSYS Computer Team for 15 + years . . . OUTSTANDING…read moreservice . . . they're ALWAYS available and responsive whether its onsite, at one of our field locations or remotely . . . Information Technology is definitely one area of our business that I don't need to follow up on.

Disappointing I left 3 Messages on different days. Never returned my calls…read more The office was a mess and his manner was fair kind of sarcastic. At first, he wouldn't tell me his last name. I am looking for a professional IT person who is straightforward neat and calls back. It would also be good if he were Mac certified which Adam is not.

Adam at AB Computer Services rocks! Every time I have an issue with any of my computers, he will…read moretry to talk me through it or say, "sure, you can just bring it on over." I have only laptops so this is very simple. His prices are extremely reasonble and he has NEVER failed to repair an issue for me yet, despite more than one "fatal blue screen." I will always be glad that I found him in that small house on Route 739 in Dingmans Ferry. He has saved my computer (as well as my money) many times over. I can't reccomend him highly enough!

My laptop had two issues in a 4 month span. The first being I was hacked and needed to have my…read morelaptop cleaned and certified that it was virus/malware free. The second issue was I picked up a piece of malware that caused the laptop to shutdown a short time after boot up. Both times Blue Mountain responded quickly (I had my laptop back the next day). They were not only quick, efficient, & professional but also reasonably priced. It good to find a computer service company that can be trusted to respond in a way that makes you confident that you are geting top of the line service at a fair price.

He's good at what he does and does it for a good price. I would highly recommend using this…read morebusiness.

We live in the mountains and have suffered from poor wifi and cell coverage since we arrived. Jose…read morehelped us by recommending and installing an antenna, a better router and a cell phone extender. This wasn't the easiest install as it involved troubleshooting and course corrections as we went. Jose was pleasant, informative, organized and extremely helpful. We thought he was prompt, delivered on his commitment and was reasonable with his fee. We will most definitely call upon Jose when we are next in need of his expertise!!!

Screen doesn't respond after repair. Likely a non Apple part. Avoid this place, dishonest.read more

The proprietor sold me what he claimed was a Samsung original part for my Galaxy S21 and charged me…read more$50 extra for it. My screen stopped responding a few days later and a technician at the Samsung store informed me I had been scammed.

We switched over to Stroud Media and honestly... I wish we had done it sooner…read more After dealing with slow speeds, constant buffering, and the usual "have you tried unplugging it?" nonsense from the big-name providers, this was a completely different experience. The service is fast, reliable, and just works--which shouldn't be a luxury, but somehow is. What really stood out was the customer service. You actually get a real person who knows what they're doing and cares about fixing the issue instead of reading off a script. Installation was smooth, everything was explained clearly, and they made sure we were up and running without any headaches. If you're tired of overpaying for mediocre internet and getting nowhere with support, do yourself a favor and check them out. Local, responsive, and they actually deliver what they promise. Highly recommend.

Starting as a wireless customer, when they brought fiber to my area they offered to switch me over…read morewith no extra charge, my bill stayed the same and my speeds tripled. Any problems I've had were handled personally by the owner, and when downtime has occurred for any reason, they kept me up to date with the repair and had it working again in no time.