I walked into the Kentlands store this afternoon -- first time buyer. Not a ONE of the very young…read moresales ladies looked up from what they were doing and greeted me. Not hard to say "Hi." "Hi, welcome" even better. No one looked at me or spoke to me as I was shopping for glasses. No one said, "Can I help you?" "I like those on you!!" After a while I just turned and walked out. Pffft.

Always respectful. Always helpful Never rude or mean…read more Highly recommend Great selection of glasses

This business is merging with another company and their poor rating will be erased. I had my eye…read moreexamination the middle of February 2023. I was told my glasses would be ready in three weeks. After four weeks I decide to call them to get the status. Although the office closed due to weather, only a note was left on the door. I called and left messages complaining about their business practices. I will admit I was over the top in my conversations I left on their answering machine. I made my throat sore from all the yelling and screaming I did. That was yesterday, 3/14/2023. Today I get a call from the local PD advising my glasses are ready and could be picked up. I drive back to their store and they handed me my glasses, my prescription and my itemized bill (I thought I was overcharged, but that was not the case). They didn't have me try on the glasses. They just handed me everything and I left. The glasses do not correct my vision. My left eye is completely blurry. I go back into the store and explain that the glasses are blurry. The woman checks the Rx says they match. She says I must wait until after 4/17/2023 to be seen by the doctor as he is on vacation until then. I ask to schedule an appointment and I'm told they don't have a schedule and I must call them in April. I go back to my car and call my credit card company and dispute the charge. I then re-enter the store and return the glasses and the script and I advise I am disputing the charge with my cc company. As I'm leaving the store, she calls the police. I overhear her tell the police that i am in the store and am giving her "attitude" and she needs them to come and sort things out. After the police arrived, she explained they have a no refund policy. I said the glasses were useless to me. She then told me to take them and throw them in the dumpster for all she cared. She didn't care what I did with them as long as I took them out of the store. Stay far away from this place. Save yourself a headache.

Always goes above and beyond!!! He found a sickness on my…read moreeye that could have blinded me left untreated. This was confirmed by the hospital! He's great!!!!!!

Anyone who wants an extraordinary Optometrist should absolutely book an appointment with Dr Glasner…read moreat Eye Associates of Monroe County. The office can be reached by phone at 570-476-1114. My husband and I were lucky enough to find Dr Glasner over a year ago. We had such a good experience that we actually looked forward to our eye exams today. We never thought that todays visit would exceed our expectations, until we met the optician named Miliie. She worked back and forth with us and our insurance until she was able to secure exactly what we wanted. I.E. she fought for us with our insurance. I've never had the experience of anyone fighting with our insurance for us.. So vey grateful.

Probably one of the most professional and relatable optometrist that I've ever dealt with…read more Excellent selection of affordable or designer frames as well. These guys are very very fair with pricing, have amazing technicians, incredible people at the front desk who are willing to go above and beyond to help you. Bottom line, I would never recommend anyone but them Andrew D

So this is a split review. I came here last year (2025) and saw Dr. Olsinski and he was wonderful…read more I had some serious issues be cause I have MS and a severe convergence issue and he spent almost an hour with me tweaking everything to make sure that the prescription was perfect - more so than any other doctor I have dealt with. He did a great job and they were the best prescription I've had in ages. Friendly. Professional. A++++ across the board. And their staff is always super pleasant. Calm, soft spoken and professional. A+there as well. Now onto this year (2026.) Due to health issues and surgery scheduling there was a conflict and I had to as the owner of the practice, Dr. K. Complete difference. He's supposed to be one of the best and I'm sure had he done the exam, it would have been great. However it was a tech who did everything, and though he was sweet, he is a tech. I paid to see a doctor. I have a medical condition. They did this virtual thing and it didn't show that it was adding up and it's a convergence issue. The tech (RJ) not to worry the doctor would address it. Dr K did not address it. He did address my dry eye issue yes and he was pleasant. Yes . Talked about the previous prescription, said he would tweak it, but he didn't double check anything to make sure that it was correct. He didn't even put me through the basic part where they make you look through the machine and they do the "is a better or 2?" as they click back and forth. He just looked at my glasses and said that oh yeah, the prescription on the progressive one of them doesn't even have Progressive (yet I know that it does because I saw my optometrist who's local and I saw a neuro ophthalmologist and they all said the progressive was there). So that's number ONE. Number TWO, they claimed it was too LOW, and I'm like OKAY, fine but he didn't measure to see where it was going to go up HIGHER. There was no checking further a sibsaid. He just said he would tweak my script. But how can you tweak a script a year later without any new information??? I have been wearing glasses since I was seven. I know how this works and I have been seeing neuro-ophthalmologist and optometrist for the last few years since I was diagnosed. It just felt a wham bam thank you ma'am sort of thing compared to Dr. O, which was night and day. So I called back the very next day to just see you know could I come in for a different exam and at first they were like yeah, you can come in to see Dr. O - no issue. The administrative director (Leslie) said, why did they put you with Dr. K? (after I explained the situation.) I told her had been a scheduling conflict- found it strange that she would even say that. He's supposed to be one of the best. But because he was the owner of the practice I felt weird calling - I suspected there was going to be an issue but, I did it anyway and I was polite. He got on the phone and told him he stood by everything and I tried to explain my concerns and he talked right over me and then just said fine basically whatever I'll have them refunded and you can go somewhere else. Essentially throwing me out of the practice because I didn't agree with him. Never gave me the option of seeing Dr. O because he said he stood by everything he himself said. If he stood by everything, what's the harm in having another doctor look at it to agree with him? Especially one who had already seen me before? Ego? Or because Dr. O might now have agreed? But that's not even the point. How about just making the patient feel better to maintain a good doctor /patient relationship? I've literally gone to optometrist, opthamologist and neuro specialists for years. I know how proper exams are done. He didn't like what I had to say and behaved unprofessionally. They told me they wouldn't give me my money back, and I said well why did I pay the $60 the VR thing didn't work and it wasn't addressed. They said that was just paid for the way to avoid dilation. Seriously? That wasn't explained to me (by the tech). Had I known that that's what I was paying for, I would have just been dilated. I paid an extra $60 plus my co-pay so $70 only to in the end, have to go see another doctor. The insurance said that SYS isn't going to file the claim - they don't have to. The business got 70 bucks from me cash between misrepresented exam & copay they don't have to give back. Why would they, or file a claim when they didn't do an actual exam? They're basically getting $70 for 0 effort and no true medical care. But it was just Dr. K and I alone in the room. He owns the practice so my word against his. I am a disabled woman in her 40s who just had hip surgery and like I said, my blood pressure was in the toilet. That should have also been taken into consideration and it wasn't. I got poor service and they still If I could give Dr. O a five star himself. I would NEVER RECCOMEND Dr. K If Dr. O ever opened his own practice, I'd be there.

No waiting when you arrive. Up to date equipment, check for any eye issues. Great employees…read more Great selection of frames.

The ladies at the front are very friendly and helpful but unfortunately the Dr. is not…read more I have gone to see him and some of my older children have as well. I don't know if he's trying to show off or just wants to be done with the appointment but he speeds through the appointment. Like faster than any eye doctor I've been to. My older child had to go back because the prescription was wrong. And even with the second prescription she doesn't feel like it's correct.

I made an appointment for 4pm and received a call asking if I could come in 4 hours earlier because…read morethe Dr wanted to leave early the day of my appointment. This looks really bad especially since I'm a new patient for their office. I will not be going here and will go back to my prior Dr.

The personal are very capable of doing their jobs. Customers seem satisfied with their service. My…read moreonly complaint is their prices appear to be higher than the competition.

My mom has been going here for years, unfortunately. She recently told me that every time she had…read moreto update her prescription, they told her she could not just replace the lenses in the frames she had and that she had to buy all new frames every time because "it doesn't work that way" I told her that shouldn't be the case, and sure enough this last time after she updated her prescription and was told the same thing, she went elsewhere and had the lenses replaced in her old frames without any issue. My mom is extremely low income and is struggling to take care of her husband who has Alzheimers while making ends meet, so getting ripped off like this has an immense impact on her life. Extremely unethical business practices.

Very pleased with the service and glasses I got two years ago…read more This recent visit was a different matter. I wanted to switch from bifocals to progressive lenses and keep my current frame. Evidently the sales associate paid no attention to to what I said. After a 10 day wait I arrived to have my new lenses cut and inserted in my frames. I was the first appointment of the day and was told "30-45 minutes" for the process. An hour later I was presented with bifocals (not progressives) with the line exactly in the middle of the lenses. Not only had the associate not listened to my order and ordered and charged me for bifocals but she had completely screwed up my measurements. This was UNSATISFACTORY. Saving some stars in my rating was the technician, who was very apologetic, professional, inserted my old lenses in the frames, and ordered my progressive lenses. Another 7-10 day wait. Very disappointed in Lenscrafters.

I would call their sales strategy a form of Bait and Switch. For example, I was assured -- though…read morenot in writing -- that my Medicare Advantage plan was sufficient to cover the bill---and then presented with a $489 bill for a simple pair of glasses. Total cost 800 and change. I walked out and am posting this review.

Had an eye care emergency. Handled it immediately and was very accommodating. Highly recommended…read more Would definitely go back there again.

New to the area , needed a eye exam , called Holland family eye care , got me in right away, the…read morestaff is friendly & Dr. Holland is very professional, and personable, I received my new glasses sooner than I expected ! Very pleased , already set my appointment for next year . Thank you Dr. Holland and staff for all you're help.

I had the most horrible experience at the East Stroudsburg, PA location where they ordered my…read morehusband's sunglasses wrong three times. The third time they said they can't do what we wanted because the blue mirrored finish color wasn't available even though they said they ordered it 3 times. They tried to tell me that the blue mirrored finish was a Nike signature color and not available. That didn't sound right, mostly because I am not an idiot but also because as a person trained in psychology, I could tell she was lying to me. So I contacted a different America's Best store and the manager there helped me. He confirmed my suspicions that the color we ordered was always available. He was so nice and helpful to order the right sunglasses. Today I went to pick up the corrected pair of glasses that did have that blue mirrored finish on them. So much for a Nike signature color! The entire staff at the second store was so apologetic for our horrible treatment at the East Stroudsburg location. I was so happy to finally get the right glasses the way we ordered them. Shame on East Stroudsburg for their horrible customer service and their lying manager!

So I had a few problems with the virtual doctors giving me the wrong prescription and that is why…read moreonly 4 stars but the ladies at this location where extremely helpful with getting my prescription right and my glasses ordered! I give the ladies working there so much credit bc the stuff they have to deal with is most often not even their fault but the fault of the doctors doing the prescription and the lab not creating the prescription correctly.

Great quality care and office staff is pleasant and helpful ! I have been coming here for several…read moreyears now since they opened up

PATHETIC! 5 times I connected with the switchboard. 2 times,…read morethe quick and curt operator mentioned that they couldn't hear me because my connection was breaking up. [As if I personally was able to control that.] And the other 3 times were also a waste of time as they were like "WHO?!", when I pronounced the name of the doctor that I saw. I even spelled it for them, and they said , "That's the first name?" Reminder to self! Either find a more courteous hospital network or a different doctor whose name is somewhat easy to pronounce. I thought it would be easier to say 'Laique Imtiaz' . If the Fn hospital switchboard operators (at whatever they get paid per hour) CANNOT handle the work details OR dealing with human patients at let's guess $33.95 an hour to act pissed off at people for calling their switchboard then maybe they should look into re-schooling themselves or perhaps stretch their boundaries with working out their issues of not being courteous OR having the slightest bit of patience with people who call them up with questions! I'm so pissed off at the absolute garbage experience I've had with them every time I've had to call them or see them. I would suspend their asses until they could get their together. Turned me off really well. Good luck if you decide to use LVHN!! Because guess what? YOU'RE ON YOUR OWN!