The service is outstanding!! Ask for Patrick! He has so much knowledge and potential to this…read morecompany He needs to be in a manager position as he's doing the work of multiple employees at all times. The overall selection of phones and accessories is very good and you get your absolute value for your money! 11/10 Recommend!!

Marco at the Geneva, IL is amazing! my screen stopped working. I walked into the store and he…read morefixed it while helping another customer!!!! Amazing customer service!!!

Worst retail experience ever!! bought multiple devices 2 weeks ago from these people. Apparently…read morethey have a 14 day return policy that starts on day 0. Went in on day 14 after the holidays to return items and they said was actually day 15 and there was nothing they could do. No idea where they learned how to use a calendar but it certainly wasn't earth! Amazing to me that any business would rather completely piss off a customer and lose any possible future business not to mention have their reputation completely trashed than to actually work with someone and live up to a return policy. Will make sure to let everyone I possibly can know this store has absolutely ZERO idea what customer loyalty and service are about!

Excellent customer service here! Everyone that I've dealt with (and with 4 phones on my plan - I'm…read morein here quite a bit) is wonderful. They know their stuff and always check my account to make sure I have the best deal out there. Thanks Ray and Mike and John Paul and Justin and everyone else that works here!

George went out of his way to help us with a complex problem, it was very appreciated!read more

I was in the process of cutting cords with Xfinity (Comcast) and lowering my $225 month bill of…read moreinternet and cable. I went into the store not expecting much but wondering about 5G Verizon Internet. The person could not have been nicer, he immediately said "yes, that's what you need and you'll have great coverage, because of your home's location. Try it--you have 30 days to decide, no contract, and modem is free with service fee of $40 per month." He assured me it would not affect the $97 a month bill we were grandfathered into (Verizon does not offer anymore) of 55+ older for two phones and that this plan would just add $40.00 to my bill. I returned to the store when my bill appeared larger, but it was because I called the Caribbean twice (oops). He told me to take a photo of the modem/router's bottom codes before installing it, which I did. I downloaded the app for Verizon on my phone, and it was up and running in 10-15 min. I connected it to my newer router, and instead of missing Comcast, I am in amazement! My download speeds are around 190 mbps download; 5 upload, and my smart TV now pulls tons of live channels (268 of them), along with the Amazon Prime I already had with HBO and Netflix I had ordered on it. I don't miss any cable tv channels, plus now my internet on my laptop is faster. I hooked up two TVs--an old Roku TV and my newer Samsung Smart TV. I will be saving $2000 a year in cable/net bills. Verizon forecasts my bill going down to $136 next month for two smart phones with unlimited data, text, and calls (in the US) and the 5G network for Wifi, so I'm happily leaving the Xfinity/Comcast train....literally from $225 with Xfinity/Comcast including "very fast" internet and Basic plus Netflix and HBO to $40 plus $36 with my own subscription to Netflix and HBO and now actually lightening fast internet. That's $241 to $76 for internet and cable. Amazing. That's a savings of $165 a month. How did I wait so long to switch?

He fixed my uncles phone it looks as brand new as we bought it! I recommend it i truly doread more

Just batter port clean but Dan was easy to talk to and fixed my problem super quickly!read more

Came in to upgrade my device and was lucky enough to work with Klayton. He was friendly,…read moreknowledgeable, and went out of his way to make sure I got the best deal available. The whole process was smooth and stress-free thanks to his help. Excellent customer service from start to finish. Highly recommend this location, and Klayton definitely deserves recognition for how much effort he puts into helping customers.

I placed an online order for a device. Call to check status of pick up. I was told by employee to…read morecancel my order because they were holding device for another employee. Very frustrating and unacceptable.

Extremely professional service. From fast and accurate and reasonable e-mail quote - to turning…read morearound a fantastic packaging solution for a delicate, heavy and quite large medical instrument in only a few hours. It's clear Jon and his staff know what they are doing as they immaculately double boxed the package and cushioned it with heavy duty foam pieces and emblazoned both boxes with a nice, "Fragile" tape. See the pics for yourself. They also answered my newbie questions quickly and professionally. Well done team!

The owner of this UPS is extremely condescending. Their service is terrible. He is not at all…read morehelpful and is disrespectful to his customers.