This UPS store rocks. They have a great team of people who care about their customers and get the…read morejob done. Even when one might be frantic (the customer) they are professional and deeply rooted in great customer service & education for the changing times.

Service was excellent, prompt and efficient. Jagp was very pleasant to work with. Store was clean…read moreand well kept.

I had shipped some packages through this store and was talking about vendors for my wedding in…read moreJanuary. Found out this location does printing--I hadn't known--and they said they could help me if I wanted. They did our Save the Dates (I came up with an idea, the staff there tweaked it to make it better), and my now husband and I really liked how they turned out. We didn't want to use the cookie cutter invitations from David's Bridal (nothing wrong with those, just not our style) and the staff helped me create everything we needed for our wedding. Invites, inserts, programs, place cards, everything. They even thought of things that we hadn't, like signs for our guestbook. Just like with our Save the Dates, they used a design that I had started and made it better. There were some software glitches along the way with some formatting for envelopes, but it was pretty easily fixed and everything was still done in plenty of time. The owner Dave also helped make sure that the design guy and I stayed on track as far as weight (if you've sent out heavy invitations, you know that postage can add up!) so that we didn't go over budget. The whole process took a little longer than if you took a job like that to a shop that just does wedding invites, but I liked that I could talk to the staff about different parts of the process (we changed fonts a few times) at any time. They had everything for me to proof along the way and just made it very easy on me. They politely and professionally let me know what they needed from me every step of the way, like an address list, and it was greatly appreciated in the overwhelming process of wedding planning! Price was reasonable--for reference, we used colored ink on a smooth card stock. The invites turned out great and hopefully they can be used as samples there.

I went to UPS today to drop off an Amazon package and there was a customer in front of me getting…read moresomething printed, and the person working behind the counter was so utterly rude. Two other customers behind me and there was a line, he did not even acknowledge any of us while we were waiting. He could not get the printer to work for the customer in front of me, so he ended up calling Kash who by the way is great and he was getting so frustrated and he was cussing in front of customers and he ended up telling the customer in front of me after 15 minutes that he can't do what she needed. He did not acknowledge anybody he is always rude every time I come in it is just not good customer service. Kash should be there all the time or we need more people like him to be working the counter.

Horrible service from male clerk during daytime, pretty sure he's the owner…read more... I thought the first time he was having a bad day but going there three more times I believe it's not just a bad day. 1-He has no customer service skills at all. 2- Horrible attitude when mailing services needed. 3- He acts like he's doing you a favor when returning Amazon items or he is bothered by having to help. The convenience factor is nice but being treated horribly is the reason we will not return. I really don't give him 1 star but with that said the other clerk a female is worth five stars.

Just left 6/4/25 3:20 very rude employee working with 1 person all his focus on one person on a…read moreself service machine while 3 people in line. He did not for a second acknowledge us at all. 3vs1? I'd say help the 3 get their mailings out then help the helpless person. When I asked him how long it would be he said SO RUDELY you help her and I'll take care of the line. I walked out. I've come here for yrs never a problem fast attentive service. That attendant with a beard was so grossly unprofessional and rude. Yes I asked nicely a valid question.

Fast and efficient. Been in twice now to ship packages and both times I was in and out within 5…read moreminutes.

I used to go to this store almost daily when I worked on that side of town, and always received…read moregood service. Yesterday I went to return something and the young lady behind the counter looked at me and said nothing. We had two Amazon items to return and she was no help whatsoever. She told us they had to be boxed together and offered no solution. Then she just walked away from the counter. Someone who SEEMED to be her manager was behind her and said nothing. Never never will I return here.

This is the only UPS store I will go to! Tyler is absolutely amazing! He's always so friendly! I…read moreneeded help printing labels for my wedding invitations and I need some other things printed for the wedding and he did an awesome job and got it done super fast! Thank you again Tyler!!

I love this place. Every time I need to fax anything to the government this is the place for me to…read moredo it. Returning phones and tv equipment they will do it for me and even box it. The guys have been working here for a long time so when I need their help they are there for me. Sometimes the fax does not go through they make sure am not charged u til it does. Very convenient little store

The blond man is a jerk! You can't hear him and he's never happy or nice. Go somewhere else!read more

I had to mail out a package and both employees were friendly, polite and accommodating. I would…read morereturn to this location again.

Always helpful, even with super busy, great ups stop and awesome printing. My highest…read morerecommendation Whole staff, owners and Nichole are wonderful

I usually am just printing something or dropping off a pre-labeled package. They are always super…read morefriendly, helpful and their printing prices are a great deal!

I was so pleased that the associate took the time to explain the options. Then to keep costs low…read moreshe struggled to get my shoe box into a padded envelope for more protection.

Was just in to drop off a box. It was like "I" was a nuisance. I had shipping tags etc. The lady…read morewho helped me was huffing and puffing as though their was an issue. I didn't have tape to seal a little box. She says, "I got it." With annoyance. I guess we All don't all have Great customer service. Plenty of other places to go...

Michelle the notary wouldn't give me a stamp because I didn't sign my paper work In front of her…read more Stupid! Had ID and SSC and waited in line for 20 minutes. All UPS notary's suck! Don't go there!

The UPS store refused to ship my return because I would not pay them $1 for a strip of tape to tape…read morethe box. Never have I ever been required to supply packaging let alone pay for tape for the box that is being returned with a QR code from Amazon! This place is the very absolute worst customer friendly location I have ever have the bad luck to experience. If packing your own package is a requirement then it should be expressed in the return instructions provided by the merchant!

I usually go to Batavia Parcel for their services. Have come here once or twice when BP was closed…read moreand service was satisfactory.

Don't ever come here if you are in a hurry. Slow is an understatement. Be prepared to wait. You're…read morebetter off driving north on Randall and going to the St. Charles location.