This UPS store rocks. They have a great team of people who care about their customers and get the job done. Even when one might be frantic (the customer) they are professional and deeply rooted in great customer service & education for the changing times. read more

Service was excellent, prompt and efficient. Jagp was very pleasant to work with. Store was clean and well kept.

Nice job considering it was their first time doing it on line. Very accommodating and considerate.

The nicest people! Fast efficient and very helpful. Hard working people. Great attitude. read more

For shipping drop offs, the staff are friendly and helpful. I appreciate their speedy service. I had the need to send a fax recently, and I should have asked the price before sending, so my bad. It turned out they charge $35 to send a fax. Seems excessive, but it absolutely had to go out, so I asked the UPS store to send for me. When the lady said the price, I was a little shocked, and I think they could be more up-front with pricing, perhaps displaying the fax pricing for customers to see. I did get a confirmation page showing it was successfully sent. read more

Great customer service at this particular location! I will come back to do business with them because the customer service was so good!

These people lie to you, telling you you must return Amazon items in a shipping box. I returned a vacuum cleaner for repair in its original box. They would not accept it and made me purchase a box/envelope. UPS delivered it back to me in the original box I tried to ship it in. These people are LIARS! Please avoid this UPS location if possible. The former managers were nice and accommodating. Sadly this new group does damage to the UPS name/brand. read more

I always have a great experience here! The employees are incredibly friendly, always smiling and ready to help with anything you need. The service is quick, smooth, and efficient every time I visit. A special shout-out to Jagruti, who did a great job assisting me today--she was kind and helpful. read more

Do not go to the store to get copies. Very condescending, unprofessional and a poor job. I brought the package in and I wanted 10 copies of the package. I left it and was going to come back and pick it up. They called and said I had to be standing there while they did the copies so I turned around and went back in and they made copies but they didn't collate so now I have to go back and collate everything into a package when I asked about it, I was told there were too many people in line. Quality of the paper was very poor. And it cost a lot of money. I'll never go back. read more

All of my visits at this location have been handled professionally and efficiently . Everyone is excellent and knowledgeable when interacting with me. Thank you!! read more

This UPS store is the worst I have ever experienced. You can not get ahold of anyone to help you and the Indian manager is the worst. She is rude and does not follow through on her tasks. I do not recommended using this location if you have anything of value that you need shipped . They lost my package and it's been over 5 weeks and nobody calls me back . read more

I would give this less than one star if I could. Customer service at this location is beyond rude. I have used this location many times in the past but the employees/owner are so rude! I'm surprised they are still in business. I will definitely drive out of the way to avoid this location! Besides rude the store is messy and filthy. People only go for the convenient location, the parking also is horrible! read more

I have been to quite a few UPS Stores over the years, and this location is by far the best run UPS Store I have frequented. There are often three or four people working, so lines are seldom experienced. The staff is friendly, knowledgeable, and polite. I believe older reviews are from experiences under previous ownership, and I remember those days. However, since it has changed hands--I can't recall exactly when that was--I can only sing this store's praises. There are other UPS Stores closer, at times, but I always go out of my way to give this particular business my business. read more

Very cooperative, helpful and efficient. Wifi is difficult as you need to move out of line nearer to the door to get it. Other than that great service. read more

Charged an additional $10 to apply a piece of packing tape. I am unsure what shipping services they provide.

Was not happy with the service. The lady at the counter basically got mad because she had to Tape up my box. said she'll do it this time for me when there was a tape gun on the counter right behind her, and I even asked her if she wanted me to do it for her. And I offered to pay for the one piece of tape.. I would've never came to UPS. I usually use FedEx because they don't care if you need to use tape. But because the return had to go through ups, I had no choice. Seriously, UPS tape!? read more

The UPS Store on Randall Rd in St Charles is the absolute WORST! I have been there twice now and both times they were unhelpful, rude and incompetent! I left yesterday and will never set foot in there again. I'd think twice before giving them any of your business! FedEx Office is one strip mall over and is lovely, as is the UPS Store in N Aurora! I am just so tired of the pervasive problem of being told, as a customer, all the things a business can't or won't do for me and acting like I am inconveniencing them! All I wanted to do was drop off an Amazon return. Easy, right? Nope! The guy "Helping" me walked away to help someone else because it took me 5 seconds to open my phone to get the QR code. When I said "Uh, excuse me..." he just gave me a dirty look! Some one else came over a minute later. I hold up the QR code and she says "That's just a customer pass". HUH? I ask her to please explain what a "Customer pass" is. She cannot. SO I explain that she just needs to scan it and the return information will come up. She does not. BUT she DOES immediately tell me they can't ship it because it is a damaged box (One of the flaps is slightly torn). When she sees the look on my face she then tells me they can't ship it because it's not sealed. I've never had to seal an Amazon box before, anywhere. She points to the wall behind me where they sell shipping supplies. Welcome to my last straw. I say, "So you want me to buy an EIGHT dollar roll of tape and then you'll ship it??!!" No ma'am. No, no! I look around at 4 other employees. "Can anyone else help me?" They all just stare at me! So I say I will leave, go to another place and never, ever set foot in there again! I can even take it to Kohl's and get a 20% off coupon for the store! Now that's smart! The first time we went to that UPS store we needed something notarized and you would think we'd asked her to kill a puppy! Very put out and rude! I just don't get it! read more

Horrible costumers service, by Kush and Shenanie. Avoid going there, they are super rude and not helpful at all, a job in the back without costumers might be a better fit for them, they would not even provide 1 PIECE of tape! We usually go to our neighborhood UPS which is super friendly no problem, but this store is terrible! read more

Very slow and horrible customer service! The elderly guy (manager) is the worst! His demeanor is absolutely unacceptable! They never greet anyone, the lines are always extremely long! You think maybe an employee would say "sorry for the inconvenience, will be with you shortly" during long lines...idk just an idea! I've dropped off packages and the elderly guy will say "something you need?" Wtf?? Seriously? read more

The staff is extremely helpful and friendly. I have used them over the years for temporary moving as well as the jolisays. Recenrly I dind tjat they are the goto shippers for ATT/DIrectv as well as Amazon. read more

Great place - they have a notary here which I've seemed to need a lot lately - he leaves normally by 5pm so I would call if you need that service. I've also emailed documents there to be printed - just call - the employees are very nice. read more

Absolutely zero respect from the staff here. I've been waiting on a $1400 package that was already late then sent to this holding store because I was at work when it finally delivered. I went in the next morning and after waiting for them to open later than the posted time. They say they don't have my package and all they can tell me is to wait. If you want a total lack of customer service and to wait obnoxiously long for simple tasks, this is the place for you. read more

You're much better off going to an unmanned drop box. I came in with a pre-printed label and asked if they had a shipping envelope. They wanted $3.00 for something I got out of the drop box for free! Seriously? I even checked the UPS website to see if I missed something. Nope. There was a check box on the site for them to deliver me a 25-pack of envelopes for free. I'm curious as to how much they would have charged me to print the label! Needless to say, FedEx across the street got the business for that shipment. read more

I occasionally have to print something but live in a small footprint and no longer have a home office. Hence using a store for service. Last Saturday I went to this UPS store is close to home so I stopped in there. I was really struggling with the document so a young man,Kyle, working there offered to help. He was patient, had a good sense of humor, and really helped. I'll definitely go back for any UPS needs. Great experience. read more

Just dropped off and they took care of sending off. Wish the people working there were happier

I couldn't wait to get home to write my review. Kyle is AWESOME. I was mailing a box full of Stax potato chips to my friend for her autistic daughter who will only eat salt and vinegar which they can't find in Kenosha. He made sure that the box was package with plenty of bubble wrap. He also labled it fragile to try to give it extra care. Thank you Kyle for giving me great customer service. Your mom raised a great young man. read more

I was nervous about sending the family China across the country but Mike packed and shipped it and everything arrived safe and sound and exactly when we expected it to arrive. Wouldn't go anywhere else for shipping! read more

Kyle was one of the best customer service people we have had. Answered quedtions politely and very informative. Won our business for shipping overseas. read more

Wish I could give this store no stars. Today they couldn't confirm that my online print order was finished. All Tyler could say was "the print guy isn't here today". It was scheduled to be completed by 3 pm per the website. Tyler couldn't even say whether the order was received. I am SOL-- and taking my business to Fed Ex. read more

If you can go anywhere else for your mailing etc needs please do. These guys are just crabby!

Was just in the store. Struggling with a child. The man kept telling my son not to touch things. I needed a box even though my amazon return said, bring to the ups store they will print and box label. The guy wouldn't do it for me. Will never use this ups again. read more

I needed something printed in color from my cell phone. Mike took care of it like a pro. It was don't within minutes of my sending it and for pennies. Thank you Mike!! read more

This store needs to get its act together. The UPS app says Saturday open times are 8:30a but a sign on the store says 9a. It's 9:30a and no one has yet to open the store. Meanwhile, 3 customers have already stopped by and couldn't be helped. I called UPS and they directed me to the "UPS Store" corporate line, which conveniently happened to be closed over the weekend. read more

I went to multiple places including the libraries, which are all shut down, and fed ex which was unhelpful. I had a time limit to be able to send improtant information to my company. I finally called this location and had a warm welcome and that they were open. I needed to email and print all in the same transaction. They helped me personally and even helped me with advice on my paperwork, which is not in their job description. That was above and beyond service. Tracey had a warming welcome and encouraging words and Kyle helped me look over my paperwork and figure out how to do everything. Im glad you guys are open, and i definently think they deserve a raise. I will be looking forward to coming back here in the future. And the store number just in case is 4385. read more

I needed to print my medical license ASAP for a job portfolio and was in a bind. Went in this store and 5 mins later had my copies made for $ 1.47. Fast service, no lines, and best of all I got my promotion. Job well done UPS Store of St Charles read more

The UPS Store - UPS Store St Charles - Shipping Centers Near Me - St Charles, Illinois

Whether shipping a package or having a brochure printed, service is prompt and courteous. Mike makes design suggestions that make my brochures look professional and polished. Previously, I used designers/printers miles away. Love having the convenience of this service almost in my back yard. read more

We have been using them for years and as a business owner, speed is sometimes more important than price. They are fast printing all of our construction prints and any other service required. Thanks, Al read more

Everyone in Geneva is always very helpful, honest and kind. I am very thankful to have them so close!

The employees were great, friendly and knowledgeable. But I couldn't give it five stars because the store charges $2.00 for printing a label, very unfair!!!! read more

Always do a great job with deliveries both large or small!!