I know I've left a 5 star previously for this location, but felt it necessary to leave another. This time I was helped by a very friendly associate (Mariana P), whobwas more than helpful with getting the best deal and helping me with an unorthodox situation, regarding porting a business VOIP number. She was very pleasant and understanding to my needs, even with me pushing the time plastic their normal business hours, she was more than willing to make sure my needs were all taken care of before leaving the store. Can't say enough about the customer service I received and this store in general has been amazing to work with. Thanks Tmobile for hiring such friendly and dedicated employees as Mariana! read more

My boyfriend just joined T-mobile and I was able switch over easily. Gabriel was extremely helpful and had so much patience with us! We had gone to other T-mobile stores and no one was able to help us the way he did. He truly respected first responders! Everyone there was very nice and welcoming, but we truly appreciated Gabriel. read more

As a long time sprint customer, i was ready to switch my family plan. T-mobile was very helpful in making the switch easy & quick. Alex & Christian were knowledgeable, went over all the plans and features and set up our phones within minutes. Very happy with their service and professionalism. read more

Most Vile, Incompetent and Inept employees that have ever lived. I walk in there are 7 employees. 2 Customers, only 1 is being helped. They say someone will be with you in 1 moment. I wait 10 minutes for a 2nd employee to say, "we will be with you in 1 Moment." Really 7 of you standing around playing with your phones and not 1 customer is getting helped. ^%$%^Off This has happened like 3 times as well. Walk into another Tmobile store in and out 25 seconds. This place will have you wait. read more

Received help right away by a very knowledgeable employee. Now I'm switched from AT&T to get an unlimited plan for $85/month plus a new S9 for $15/month. read more

Great customer support! Bought two new Samsung Galaxy S2 yesterday from there. They had a Fathers Day sale! Whohoo! The John guy that helped us was awesome! He definitely knew his stuff. No pressure, no "used car sales man" tricks, very patient (we didn't quite know what we wanted and of course, me being a typical woman I had to change my mind few times). We got the best family plan that fit our needs best. He taught us few tricks on how to get around the system and get the best phones that came with the "required" super expensive plan without keeping the plan. Tricky! Originally went there to get a pre-paid smart phone for my husband but left the store with two top of the line smart phones and a family plan :D I could not resist the temptation! (hopefully the fact that I got the same phone too didn't spoil the Fathers Day gift for my husband, yeah... I know, I'm terrible!) Anyway - had an amazing experience! Been a T-mobile customer for many years but my yesterday experience just confirmed - YEP! They are the best! And that location is so far the best! Thank you, John! read more

The staff here has always been pretty spot on, which is one of the reasons my family and I have stuck with TMobile. I have noticed that they have instituted a waiting list system for their busy times...and I appreciate this as I hate hanging around trying to get someone's attention along with 20 other people. The staff is super knowledgeable in both the services and devices, they do not appear to simply be winging it. Keep it up guys! read more

After having my Galaxy s2 for a year and a half, I decided I had enough of the freezes, lags, etc. I went to this T-Mobile to upgrade to an iPhone 5s. I went in after work one day and a guy named Joel helped me out. Right when I stepped through the door, I was greeted with a smile and a helping hand. Joel informed me that I was able to trade in my phone for credit towards my new phone. My Galaxy s2 was worth $70, so I was able to get a case, a screen protector, and an extra USB cable for my car (accessories was buy 2, get 1 free and my $70 was enough to cover it all). Also, my family and I have been with T-Mobile for over 7 years and since their plans are changing to no contract, Joel was able to save us about $100 on our monthly bill. He was great! read more

Going to this Tmobile place to ask questions about your account is a complete waste of time. First I had to wait 30 minutes to get help and it was not worth the wait. I had a billing question about my account and all the Tmobile rep said is "Oh sorry your going to have to call Tmobile for that" then he just stood there and didn't even bother to ask if there was anything else he could do to help me out with. So I got pissed off and started asking him random questions on phones that I wasn't going to buy just to waste his time. Eventually he stated getting frustrated with all my questions, I just told him my mission here is done have a nice day sir and I walked out the store. What made the whole experience bad is the rep showed no effort or even tried to help me out with my issue and I've been a Tmobile customer since 2003. read more

T-Mobile - Employees standing around doing nothing. - Mobile Phones Near Me - San Marcos, California

We happen to walk into T-Mobil in San Marco's to get a screen cover for our phone. We were greeted and asked if we needed help with a genuine smile. T-Mobil is not either of ours cell phone carriers. We got excellent customer service from Bernie and if we could work with him as our carrier we would! But for now we will go there for our other needs!! read more

I had the opportunity to do business with a wonderful team member at this location named Karla. She was very helpful in getting me everything I needed and aquired all the information I needed to make the best decision possible for my account and pocket book! She was very warm, genuine and caring and did not make me feel rushed if I took too much time.. I would absolutely recommend this location if they fir sure got the same representative that I got.. very pleased with my experience with her.. thank you Karla! read more

Seems to me T-Mobile was a great company until last year - maybe because of the Sprint takeover. I have had billing problems: First, they did not remove a tablet when I replaced it, continuing to charge for both. Second, I have tried for months to set up Auto Pay on or after the 20th of the month. I have called 4 times and spent hours on the phone. I have written and chatted. They say they have Experts now so you can talk to humans but the people (although nice) do not understand and are difficult to understand. Each time I have called they assured me the autopay account is set up and billing is corrected. Unfortunately, they do not have the records and can't say why it does not work. Now, I am 5 days past due wondering if they will charge me again after I pay the bill??? I left AT&T because their service was like this. maybe it's time for me to try a new company. I haven't tried Verizon yet! looking... read more

Great customer service. Was here a couple weeks ago to upgrade to an iPhone 5. I was in and out in under 15 minutes. Definitely go here if your with or switching to t-mobile. read more

we have been t mobile customers for a LONG time. Which we used to be reminded of when we went in to this store for service. Bottom line is that after being "great customers" (again quoting t mobile) going into this store to get a new phone, basically where cost was not an issue, had to wait while the "a brick short of a full house" manager sat around and one guy tried to talk someone who obviously had no money from a $99 prepaid phone to a high end. So was ignored while trying to convert someone. JUST A NOTE. The way someone looks or age does not dictate financial situations. So went next door to Costco to get phone - bam. NEVER AGAIN. if you have a costco card go around and avoid these people AT ALL COSTS. read more

Staff doesn't even know the product specs and even color options. I corrected the employee in stead of apologizing he's said is going to be a long wait time and walks away. Horrible customer service and undertrained. read more

Brought our phones in to get new screen protectors on our phones before going to Coachella. We where helped right when we walked in and was helped my Shabby. She did a awesome job with putting them on, and was very friendly. Told us about the deal they have on the Apple watches too. Definitely going back to check them out! read more

My wife and I have been Tmobile customers for years, been to various location, but this location has always treated us the best. We have dealt with many associates before such as Renee and Sandy (we think is her name), but Ivan is one person that has really stood out to us. I came in on August 19th to get the new Galaxy Note 7 first thing in the morning, he waved me down, and immediately assisted me. The one thing my wife and I love about Ivan is that he actually remembered us. He has often seen my wife at her place of employment and asks how we are doing because he remembers us. On the day I got my Note 7 he mentioned that he saw my wife recently and asked how she was going. I work in customer service too and employees like this really stand out. I also had a small snag that forced me to return the following day. During my purchase I asked to transfer some information from my Note 5 to my Note 7. During that process Ivan had to use my new USB C cable to charge the phone. After everything was said and done we forgot to put the cable back in the package. I returned the next day and Ivan remembered me and knew that I needed to be taken care of. I work in customer service and its associates like Ivan who keep a business going. Everyone here is awesome! read more

I was prepared to keep my plan, add someone, as well as get two new phones. But the guy who helped me was rude as heck. He kept telling me I was past due and owed more then 500, which was not true at all. I owed 0$. I got so fusterated I left and went with a new carrier. Customer service is seriously lacking. read more

Super great experience, Eloy helped me out. He was super friendly and helped me out with everything I needed and was super quick. Did a great job putting my screen protector on too. Check him out!! read more

Luis was very respectful and I appreciated his help and stellar customer service-5 stars for Luis. However, things beyond his control that are 100% the store and management's responsibility made the experience awful. It took over 3 hours to get service set up and my father-in-laws still wasn't complete after almost 7 hours of transferring data from his old phone to his new. He ended up having to do it all himself anyways. Right when we thought we were going to pay and get on with our Sunday plans(which we were now almost an hour late for), their system malfunctioned and we weren't able to pay. The manager said they could take a carbon copy of my corporate credit card and run in later. Sorry, I don't feel comfortable with that at all, and I doubt many people would. He then lets me know that we can't leave with the items since we haven't paid for them, even though we were the ones who were inconvenienced. I even offered to come back and pay before closing. This is after finally getting our service transferred over from AT&T to T-Mobile so we would basically be without phones. Luckily, I had enough cash on me and I just wanted to get the hell out of there, so we paid got a hand written receipt and left. I wanted to use my phone purchase as a write off since it's used for business but it was a fair trade in my opinion to leave that store and hopefully never have to come back. They get an extra star because the monthly plans are a great price compared to AT&T. read more

T-Mobile REVVL Phone DO NOT BUY THIS PHONE! This phone is TERRIBLE! But what makes matters worse is the response from T-Mobile. I have been with them since they came from Germany and have never been given such a ignorant or insulting solution to their problem. They are well aware of the problems with these phones and yet continue to sell this model, and then won't remedy their problem. They replaced the phone under warranty, but the second phone was just as bad. Their ONLY solution was to offer me a $3.00 trade in (for a 2-month old phone) and charge me full-price for different make of phone! This is an UNACEPTABLE solution and an extremely poor level of service! read more

If there was not such a long wait at this particular T Mobile store, I would give them 5 stars. The staff is the most knowledgeable and the nicest of all the T Mobile network. If you have an issue, need help and are a T Mobile customer...this is the store to go to read more

We experienced the best customer service ever! Ricardo Jimenez was very courteous and informative answering all our questions and concerns. He made sure we understood each process before proceeding to the next, explaining thoroughly step-by-step. We were there for over 2 hours waiting for Sprint customer service to unlock our phones. He was very polite and patient. Thank you Ricardo! Looking forward to switching soon! read more

Went in because I had some questions about my account and Bernie said I would have to call the 611 number and I asked him if he could pull up my account so he could at least see what I was talking about... he eventually did it, but with attitude. Worst T-Mobile ever. read more

Not sure why this place is the worse. I called just to see if they have a phone in stock and while I waited I drove in and I was still on hold. The customer service that answered was with a customer. Common sense, get on the line and tell me you are with someone. I had went into this store a few days before for an upgrade but the sales told me to do something online that I found out could have been done in the store. Pure laziness. I just rather drive the extra miles for the better service. Try store 2441 in Escondido or in the north county mall. read more

I should not Ieven give them one star... my first visit here back in April, my sister and I went in .. She had to pay $500 for an iPhone 5s out the door.. Ok pathetic.. I did not go with the "Great offer" although the employee kept Trynna push iit. He was jumpy, loud, disrespectful, and rude "Farit" .. So we left with one phone out the door only my sisters, this representative decides to call us every weekend and harass us for "PARTIES" when we didn't even know him... And he had gotten the number from tmobile bc it wasn't given to. Him. Went on my second visit for the iPhone 6 yesterday. Walked in great service, they guy taking care of. Me seemed to care .. I traded in my old device iphone 5 I got $125 win! And I only had to pay for $66 the phone out the door with unlimited Dara, accessories, yay win on iPhone 6! Although there was complications, the representative did not know how to send all the information on my old phone to the new phone I got asked to wait 30 mins while it processed. I gave them more then enough time and returned an hour later, the phone was not ready, I took the phone anyways, to find out when I am on my way to the gym the phone has no f**** data and the representative forgot to give me my bag of purchase with charger, and all the good stuff. I was so mad bc now I'm waiting for the store to open to ask for a possible charger and for the phone to actually be activated... Smfh... All this happened because the representative was too busy trying to upscale someone when I had returned and cared more about the new sale then his previous customer. Dumb dumb dumb ridiculous I will take this in consideration and NOT EVER RETURN HERE!! read more

Wonderful experience as usual. After my terrible experience at the store off of Rancho Santa Fe, I was hesitant to step foot into another T-Mobile store but I'm glad I did. Lucas helped my boyfriend and I merge our plans together, saved us some money and even gave my boyfriend a new SIM card for free which has made his phone work sooooo much better! And he was very personable, friendly and no pressure. This is the only location I will visit, I have had nothing but great experiences here! read more

I've been with T-Mobile for 16 years and I'm an extremely happy customer. I recently went to this particular store to add a line to my account. In this experience, Bernie assisted me. Bernie is the definition of exceptional customer service. He is knowledgeable, professional, friendly, genuine and definitely goes the extra mile. If you are going to visit this store, I advise calling ahead to be sure Bernie is there. read more

I recently went in due to a broken phone. I had a amazing associate named Barrett Haywood help me out. He had great customer service skills and helped any way possible. He didn't just care about the company but he truly cared about helping the customer the best way possible. I was a pain in the butt customer that ended up taking a hour of his time but he still kept a great attitude. I couldn't of left any happier. I have never left a t mobile store more satisfied. I would definitely recommend this location over any other. read more

HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! I have a friend who has been a loyal T-Mobile customer for years and years now. He has a $25.00/month "pre-paid" phone plan. A few years ago, one of the employees talked me into purchasing one of those $100.00 "Reload" cards. He emphasized how much easier it would be for me, and that I could pay once and the credit from the reload card would be automatically credited to his plan each monthly cycle; that would be four months of payment. The first month after the "Reload" card was purchased, my friend's phone was disconnected on his monthly cycle day. I contacted customer service asking what was wrong with his account, and they said that the "Reload" card I purchased did not get processed properly, and I would have to deal with those employees, specifically. I was then advised the only way to get the phone turned back on was to make another payment. Unfortunate for me, I did. So, for the next few weeks I spent timeless hours on the phone with customer service, and the Center Dr. employees, as well as wasted gas driving to Center Dr., still with no answers or any correction in this error. I have to say, this is completely inexcusable and totally unprofessional! As the months went by, the credit from the "Reload" card would not credit his account, and I was forced to continually pay on his monthly cycle day when his phone became disconnected "due to non-payment". So, keeping track here, my friends phone plan had about four months of cash payments and the $100.00 "Reload" card credit. No one could ever figure out how to get the "Reload" card to properly disperse the credit to his account on the monthly cycle day, and no one ever offered refunds, or anything to compensate. This went on for SEVEN MONTHS!!!!! Recently, I walked into the Center Dr. location to purchase a new phone for my friend. As I was paying at the register, the employee excused himself and went through the office door. When he came back, he mentioned to me that the specific phone I was purchasing, had an in-store deal, where purchasing a $100.00 "Reloadable Card" would make the phone free. I had no confidence at all with that product. He repeatedly guaranteed that the account would be credited the $100.00 and promised that each month, for four months, I would have no phone bill to pay, and my friend would have nothing to worry about. I got suckered!!! On April 25th, (NOT EVEN MY FRIENDS MONTHLY CYCLE DAY), the phone would not dial out, would not accept in-coming calls, and text could not be sent or received. As I was trying to reach my friend, (as I normally do daily), I spent the next six hours wondering what was going on. The phone did not say it was disconnected due to non-payment; it was some different error. When using the phone-feature, the automated voice stated that this feature could not be used at this time, and when using the text-feature, the error would state the phone was blocked or blocking. I spoke with T-Mobile customer service and they said the phone was disconnected "due to non-payment". My friend tried to explain that a "Reload" card was purchased, but as you might expect, the reply was the same...he needed to walk into the physical location where the reload card was bought, bring the payment receipt, and deal with the employees there. My friend DID THAT! The employees at the Center Dr. location did not know why this occurred and had no solution. In the end, my friend had left with a non-working phone and was told "come back tomorrow when the manager is here, because we don't have the code to enter in the register". What does that mean????? When I heard this, I, personally, spent the next hour on the phone with multiple different T-Mobile locations trying to get this resolved. What ended up happening was, the only way to get his phone turned back on was to MAKE ANOTHER PAYMENT. I paid over the phone by credit card ANOTHER $25.00! Ridiculous! The following day my friend received two text messages from T-Mobile thanking him for the $25.00 credit card payment. A few minutes later, he received a 3rd text message thanking him for his $25.00 payment, and that "the Reload card has a remaining balance of $25.00". The "Reload" card was activated and credited after I paid $25.00 with my personal credit card. Therefore $50.00 was paid towards his account. THIS IS SERIOUSLY SOOOOOO ANNOYING, DISAPPOINTING AND SHOCKING. HORRIBLE, HORRIBLE, HORRIBLE. read more

Unfortunately, I am required to give them at least one star. I don't know what the h-ll I was thinking when I left my other carrier to go to T-Mobile to save a few bucks. I was like it looks like they have expanded their network, it should be okay. Well... I couldn't have been more wrong. They misrepresent their network speed and their coverage map. Their little online tool said I was supposed to have LTE and I had ZERO coverage. Not even 2g. Luckily I figured out real quick how bad their network sucks. I went back in less than 10 days to get out of this crap and back to a real network. I am well within the "Buyer's Remorse" time frame to terminate services and receive a full refund. It has been over 30 days and I have not received my refund. It's like some big secret too. No one can tell me when I will receive my refund. I was finally able to confirm an amount. T-Mobile owes me $986.00. Think long and hard before you fall for all of their lies about coverage and speed. I was actually told by a former employee that they have meetings on what to say and what lies to tell the customers to try and convince them to sign up for service. I'm hoping someone from corporate sees this review and responds and cuts me damn check already. read more

it have good customer service and they new what they are doing . all they need to do is Update they tmobile store for the future.

Customer service was excellent!!! Even when I had to come back a week later, they were patient and super friendly. They actually want to help you, not sell you stuff. Loving the unlimited data plan for a very affordable price. Highly recommend T-Mobile to anyone who wants an affordable phone plan with great coverage and the freedom to be online as much as you want. I will refer my friends and family for certain! read more

It's sucks here I don't understand why so many workers and only two helping customers while the others are not doing anything, why the hell are they here for then read more

We were frustrated with our high phone rates at Sprint, so we went to T-Mobile to inquire about better rates. Mariana was very helpful in providing the information we needed & we decided to change to T-Mobile to reduce our monthly cell phone bill. Unfortunately, we had a problem with Sprint not unlocking our phones which caused us to make 3 different trips in vain to T-Mobile attempting to "port over" our phones (at the Sprint Office, they refused to unlock our phones & told us we had to call Customer Service). We are still waiting for Sprint to unlock one of the three phones needing to be unlocked after we twice requested unlocking it over the phone. Mariana expertly assisted us on two of our three trips. Today, Sprint Customer Service placed us on hold when we requested to speak to a supervisor, and we finally gave up. Sprint's customer service is extremely poor once they lose you as a customer. This is completely unacceptable. Mariana was extremely helpful and we highly recommend her as an excellent T-Mobile associate. read more

I've gone here many times getting new phones, help, etc. Everytime is a great experience. Ryan from the management team even went to bat for me when T-Mobile said I owed them a bunch of money on a out of warranty phone. He went out of his way to help me and get the bogus charges taken off my account completely! If you need anything I recommend you go here,, they are smart, friendly and incase something goes wrong (like with me) they Got your Back. I will be a customer for life... Thanks again Ryan!! read more

Jhovanny has the best customer service ever!! Helped me in every way he could. I been coming to the store so many times and no one took the time to review out account the way Jhovanny did today. He is very smart and knowledgeable of what T-mobile has to offer for their customers. Thank you for all your help Jhovanny! read more

Joel is no help at all. Joel Was Combative the entire time of my mother trying to return her phone that took poor quality pictures outside, despite being a pretty good pixel level. Joel had me and my mother speak to Karla who also was no help. I swear these people act like I'm asking for a hand out or taking money from their checks. JOEL and KARLA both were taking this business transaction personally not willing to help a 10 year customer or even show empathy for my mother's situation. The entire time they conveyed a "no hope" attitude as opposed to a "we will do anything in our power to resolve the situation". Hector the manager came out after a 1 hour battle at requesting him. He quickly got on the phone and was able to get a 50$ credit to the account to compensate for the 50$ restocking fee, but the 25$ screen Karla up sold was not refunded. AFTER 10 YEARS of paying the bill on time, we felt exchanging the phone was an uphill battle and my mother still lost out on $25 and still purchased another Samsung and paid in full. T-Mobile really should audit this location or provide some more customer service training because we aren't the only ones that feel the staff is snooty and a horrible time to work with, I avoid this location like the plague. read more

this store is terrible, upgraded to a s7. when i got home discovered the back had a crack on it. took it back the next day and they told me to live with it and they would call me. never heard from them again. don't deal with this tmobile store they have forgotten what customer service means. read more

I was considering switching to T-Mobile from Verizon but the T-Mobile website was a confusing mess. So I went into this store and talked to Joel Navarro. He clearly explained the plans and the switching carriers process. There was never any hi-pressure or attempts at upsell. We returned the next day and he seamlessly guided us through the whole process. The other employees we encountered were very pleasant and welcoming as contrasted by the Verizion store in the same complex. read more