I'm not a customer but Shentel illegally dug in my yard and added wires, then had the audacity to…read morekeep trespassing every time I told them to leave, and a few even pretended to not know English. There were four times they parked trucks in my grass yard, had a black lab loose around my livestock (terrifying them) and drove a fourwheeler around. I emailed support and got promises that they'll speak to their team multiple times, yet today Shentel trespassed again. The only difference this time is they knocked and parked on the roadside to leave ruts there instead of my yard and there was no dog this time. Still trespassing, even with the ugly "no trespassing" sign I have up. My experience has shown me Shentel doesn't value honesty, the law, or respect.

I have Shentel high speed (150 Mps) internet service. Although it usually does well on internet…read morespeed tests, it is not stable. Every one or two minutes the ping jumps to 300 ms, making it impossible to play any live action online games. This has been a consistent problem for several years.

My recommendation is for Bailey. She is extremely knowledgeable and helped me with an upgraded…read morephone, new tablet and accessories. She also took the time to fix an email app. Also, she got an unused line cancelled in less than 10 minutes, when Verizon couldn't/wouldn't in 3 years. Thanks, Bailey, for all the help.

Malissa Rhodes was just fabulous today! I feel like I cannot give her as much credit as she…read moredeserves! She is extremely knowledgeable and super informative! She does not mind sharing her expertise and helping you understand anything phone related. We will definitely be visiting her again in the near future!

Companies would be better off just getting an answering machine to take their calls. These people…read moredon't know how to deliver messages in a timely fashion.

I had asked Chris to fix the annoyingly problematic and inefficient WiFi at my home. Despite…read morespending money to upgrade systems, buying more (and more) tools to get the WiFi signal to be stronger and consistent, nothing seemed to work. Chris did a wonderful job of getting the multitude of Smart devices, laptops, TVs, etc. at home running optimally. Not only did he fix it, I also got a tutorial on the issues and resolution, which in my view was a great add-on. The total cost and time to completion was lower than the initial estimate. A cost effective job well done thoroughly and professionally. I will definitely hire Chris again and will not hesitate to recommend him to family and friends.

I recently moved from the SF Bay Area to Salem, VA; I really needed help setting up WiFi, cable, TV…read moreboxes, coax wiring, PC server, etc. I found Chris here on Yelp and he was fantastic! He knows what he's doing and is very communicative and flexible. He knows how to troubleshoot and fix problems with simple solutions and his costs are very reasonable. Next time I need any tech help, I'm calling Chris. I give him my highest recommendation. Thanks, Chris!

I canceled service and it took 63 days and an FCC and a BBB complaint, plus the threat of going to…read morecourt to get my unused money refunded to me. All they did was lie constantly, make up dates that the check was sent and blame everything on the USPS. This is a pattern for this company and not an exception. When I had their "service" it always scrambled every single day and they refused to give a credit for it. They just bill you and you tow the company line. I was with this morally bankrupt company for over 10 years and NEVER had even one late payment and this is the thanks you get for it. BUYER BEWARE!!

My daughter just built a new home and trying to get internet installed for over two months. She has…read moregotten only a run around one excuse after another. She spoke with the supervisor in Rustburg , Kayla, who was checking into things but never called her back like she promised. My daughter attempted to call her several times only to be told Kayla is busy. My son in-law called and advised he wanted to speak to Kayla supervisor and suddenly she had all kind of time. When you have supervisor such as Kayla no wonder shentel has so many problems and low ratings. A company is only as good as their employees so this explains a lot.